Payette Forward https://www.payetteforward.com Expert Help with iPhone, iPad, and Mac Thu, 23 Sep 2021 16:43:04 +0000 en-US hourly 1 https://wordpress.org/?v=5.8.1 My iPhone “Cannot Verify Server Identity”! Here’s The Real Fix. https://www.payetteforward.com/my-iphone-cannot-verify-server-identity-heres-the-real-fix/ https://www.payetteforward.com/my-iphone-cannot-verify-server-identity-heres-the-real-fix/#comments Thu, 23 Sep 2021 16:30:08 +0000 https://www.payetteforward.com/?p=11526 You want to send an email to your friend, but you’re receiving a strange notification. The pop-up says that the Mail app cannot verify the identity of the mail server you’re trying to connect to. In this article, I’ll explain why your iPhone “cannot verify server identity” and show you how to fix this problem for [...]

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You want to send an email to your friend, but you’re receiving a strange notification. The pop-up says that the Mail app cannot verify the identity of the mail server you’re trying to connect to. In this article, I’ll explain why your iPhone “cannot verify server identity” and show you how to fix this problem for good!

What To Do When Your iPhone “Cannot Verify Server Identity”

  1. Restart Your iPhone

    If you receive an alert saying that your iPhone “cannot verify server identity”, the first thing to do is restart your iPhone. This simple step can occasionally fix a minor software glitch that could be causing this error.

    To restart your iPhone, press and hold the power button until you see slide to power off appear near the top of your iPhone’s display. Use a finger to swipe the red power icon from left to right to turn off your iPhone.

    Wait around a minute, then press and hold the power button again to turn it back on. You can release the button once the Apple logo appears at the center of the display on your iPhone.

  2. Close The Mail App, Then Reopen It

    When the mail app isn’t working properly, try closing out of the app and reopening it. This can occasionally resolve minor problems if the app’s software crashed while you were using it.

    To close out of the Mail app, double-click the Home button, which will open up the App Switcher. Use a finger to swipe up on the Mail app until it no longer appears in the App Switcher.

    close app store on iphone

  3. Delete Your Email Account, Then Add The Email Account Again

    Deleting and reentering your email account information resets your email’s server identity certificates, which allow your email account to be verified by the Mail app.  Don’t worry — deleting an email account on your iPhone will not delete your actual email account.

    To delete an email account on your iPhone, open the Settings app and tap Mail -> Accounts. Then, under Accounts, look for the email account you want to delete and tap it. Finally, tap the red Delete Account button at the bottom of the screen, then tap Delete Account again when the confirmation alert appears on your iPhone’s display.

    Delete Mail Account

    To add your account back to your iPhone, go back to Mail -> Accounts. Then, tap Add Account and follow your iPhone’s prompts to re-enter your account information.

    Add an Email Account

  4. Reset All Settings

    When you reset all settings, all of the data from the Settings app on your iPhone will be erased. Software issues can be difficult to track down, so we’ll reset all settings to make sure we erase the problem completely.

    To reset all settings, open up the Settings app, then tap General -> Reset -> Reset All Settings. If you have a passcode or a Restrictions passcode, you’ll be prompted to enter them. Once you do, tap Reset All Settings when the confirmation alert appears at the bottom of your iPhone’s display.
    General Reset Reset All Settings

Need More Help?

A while ago, we recorded a video showing you how to fix the problem when your iPhone cannot verify server identity. We hope you’ll check it out and subscribe to our channel while you’re there!

You’ve Got Mail!

The Mail app on your iPhone is working again and you can start sending and receiving all of your important emails. Next time your iPhone “cannot verify server identity”, you’ll know exactly what to do! Don’t forget to share this article on social media, and feel free to leave us a comment down below if you have any other questions!

Thanks for reading,
David L.

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Can’t Install Apps On iPhone X? Double Click To Install? The Fix! https://www.payetteforward.com/cant-install-apps-iphone-x-double-click-install-fix/ https://www.payetteforward.com/cant-install-apps-iphone-x-double-click-install-fix/#comments Thu, 23 Sep 2021 16:00:25 +0000 https://www.payetteforward.com/?p=14278 You can’t install apps on your iPhone X and you don’t know why. It says “Double Click to Install” on the screen, but you don’t know where to tap! In this article, I’ll show you how to install apps on your iPhone X and what to do when apps won’t download! My iPhone X Says [...]

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You can’t install apps on your iPhone X and you don’t know why. It says “Double Click to Install” on the screen, but you don’t know where to tap! In this article, I’ll show you how to install apps on your iPhone X and what to do when apps won’t download!

My iPhone X Says “Double Click To Install”

If you see “Double Click to Install” on your iPhone X, all you have to do is double-click the Side button. This will activate Face ID, which is used to confirm the installation of the app.

This new App Store dialogue was introduced with the release of iOS 11.1.1. Many iPhone X users have found it confusing because the message doesn’t explicitly say where to click.

Double Click To Install

Restart Your iPhone X

If you didn’t see the “Double Click to Install” notification, then there may be a software issue preventing your Phone X from downloading apps. Try restarting your iPhone X, which will allow of all of its background programs to shut down normally.

To turn off your iPhone X, simultaneously press and hold either volume button and the Side button until you see slide to power off appear on the display. Swipe the power icon from left to right to turn off your iPhone.

Wait about 15-30 seconds, then turn your iPhone X back on by pressing and holding the Side button until you see the Apple logo appear in the center of your iPhone’s display.

Close And Reopen The App Store

There’s a chance that you can’t install apps on your iPhone X because of a software glitch within the App Store. By closing and reopening the App Store, you’ll give it a second chance to open properly the next time you open it.

Open the app switcher on your iPhone X by swiping up from below the bottom to the center of the display. Hold your finger in the center of the display until you see the menu of the apps currently open on your iPhone.

To close out of the App Store, swipe it up and off of the screen. You’ll know the App Store is closed when it no longer appears in the app switcher.

Turn Off Airplane Mode

If your iPhone X is in Airplane Mode, you won’t be able to install apps because your iPhone won’t be connected to its cellular or Wi-Fi network. To turn off Airplane Mode, open the Settings app and turn off the switch next to Airplane Mode. You’ll know the switch is off when it’s white and positioned to the left.

Turn Off AirPlane Mode

Furthermore, you can only use Cellular Data to download apps that are smaller than 150 MB. You can see how large an app is by tapping on it in the App Store and scrolling down to the Information menu.

App Size Information

Check Content & Privacy Restrictions On Your iPhone X

If Content & Privacy Restrictions are set up on your iPhone X, you may have accidentally turned off the ability to install apps on your iPhone.

Tap Content & Privacy RestrictionsOpen the Settings app and tap General -> Screen Time -> Content & Privacy Restrictions.

If the Content & Privacy Restrictions switch at the top of the screen is flipped off, you can move on to the next step. If this switch is currently flipped on, tap iTune & App Store Purchases -> Installing Apps.

Allow Install Apps

In the Installing Apps page, make sure that Allow is checked.

Reset All Settings

If you still can’t install apps on your iPhone X, there may be a deeper software issue causing the problem. Sometimes, we can eliminate hidden software issues by reseting all the settings on your iPhone X and restoring them to factory defaults.

Note: Before you reset all settings, make sure you write down your Wi-Fi passwords. You’ll have to reconnect to your Wi-Fi network after the reset is complete.

Go to the Settings app and tap General -> Reset -> Reset All Settings. Enter your iPhone passcode, then tap Reset All Settings after the confirmation alert pops up on the screen. Your iPhone X will restart after its settings are reset.

How To Reset All Settings

Apps, Apps, Apps

You’ve fixed the problem with your iPhone X and you can start installing new apps! We hope you’ll share this article on social media to show your friends what “Double Click to Install” means and help them out when they can’t installs apps on their iPhone X. If you have any other questions, feel free to leave them below in the comments section.

Thanks for reading,
David L.

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iPhone Not Connecting To 4G? Here’s The Fix! https://www.payetteforward.com/iphone-not-connecting-to-4g-fix/ https://www.payetteforward.com/iphone-not-connecting-to-4g-fix/#respond Thu, 23 Sep 2021 15:30:04 +0000 https://www.payetteforward.com/?p=27536 While using your iPhone, you started having trouble connecting to high-speed data. 4G networks are a huge part of what keeps smartphones fast and efficient. In this article, I’ll explain how to fix the problem when your iPhone won’t connect to 4G. Make Sure Airplane Mode Is Off Your iPhone cannot connect to cellular networks when [...]

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While using your iPhone, you started having trouble connecting to high-speed data. 4G networks are a huge part of what keeps smartphones fast and efficient. In this article, I’ll explain how to fix the problem when your iPhone won’t connect to 4G.

Make Sure Airplane Mode Is Off

Your iPhone cannot connect to cellular networks when Airplane Mode is on. Open Settings and take a look at the switch next to Airplane Mode.

If Airplane Mode is on, tap the switch to turn it off. If Airplane Mode is already off, try turning it on for about five seconds, then off again.

make sure airplane mode is off

Turn Cellular Data Off And Back On

Similar to the step above, make sure Cellular Data is turned on. When Cellular Data is off, you can perform basic tasks — like browsing the web — without a Wi-Fi connection.

Open Settings and tap Cellular. Then, look at the switch next to Cellular Data. If the switch is green, Cellular Data is on. Tap the switch once to turn it off, wait a few seconds, then tap the switch again to turn Cellular Data back on. If the cellular data switch is flipped off, tap the switch once to turn it on.

Check Cellular Data Connection

Check Your Cellular Data Options

Your iPhone gives you the ability to pick and choose which cellular networks your iPhone can connect to. Head to Settings -> Cellular -> Cellular Data Options -> Voice & Data. Make sure that LTE is selected. If you have a 5G iPhone, you can also select 5G here.

turn on lte on iphone

LTE stands for Long-Term Evolution, and it’s the technology that makes 4G possible. According to Verizon, LTE is the 4G wavelength that provides the fastest and most efficient mobile internet connection.

Check For A Carrier Settings Update

Most people know what an iOS update is, but very few people know about carrier settings updates. While they’re infrequent, it’s important to install carrier settings updates when they’re available, as they can help improve your iPhone’s connection to your wireless carrier’s network.

When a new carrier settings update comes out, a pop-up should appear on your iPhone. When this happens, we suggest tapping Update.

However, you can also check for carrier settings updates manually. Open Settings -> General -> About. Then, wait about ten seconds for a pop-up to appear on your iPhone. If no pop-up appears, move on to the next step!

update carrier settings on iphone

Restart Your iPhone

Restarting your iPhone can fix minor software issues preventing it from connecting to 4G. For iPhones without Face ID, press and hold the power button until you see Slide To Power Off appear on your screen. Then, swipe the power icon from left to right to turn your device off.

For iPhones with Face ID, simultaneously press and hold the side button and either volume button. When Slide To Power Off shows up on your screen, swipe the power icon from left to right to shut your iPhone down.

turn off your iphone

Wait 30–60 seconds to let your iPhone fully shut down. Press and hold the power button (iPhones without Face ID) or side button (iPhones with Face ID) to turn your iPhone back on. When the Apple logo appears on your screen, release the button and you’re all set!

Eject And Reinsert Your SIM Card

The SIM card is what connects your iPhone to your carrier’s wireless network. Sometimes the SIM card can get dislodged in its tray, making your iPhone lose its cellular connection. Ejecting and reseating the SIM card can sometimes fix wireless connectivity problems.

Grab a SIM card ejector tool, or make your own by straightening a paper clip. Press your SIM card ejector into the small hole in your iPhone’s SIM card tray. Check out our other article if you need help locating the SIM card tray.

Once the tray is open, make sure your SIM card is positioned correctly. Then, slide the tray back in place. If you still can’t connect to 4G after you reinsert the SIM card, keep reading for more tips!

eject sim card from iphone

Reset Network Settings

Reset Network Settings restores all your iPhone’s Cellular, Wi-Fi, Bluetooth, and VPN settings to their factory defaults. Rather than trying to track down a deeper software problem affecting your iPhone’s cellular connection, erasing all Cellular settings gives your iPhone a fresh start.

Before completing this reset, make sure you know all your essential Wi-Fi passwords. You’ll have to reenter your Wi-Fi passwords, reconnect your Bluetooth devices, and reconfigure any VPNs once the reset is complete.

Open Settings and tap General -> Transfer Or Reset iPhone. Then, tap Reset -> Reset Network Settings. Enter your iPhone’s passcode, then tap Reset Network Settings once again to confirm your decision. Your iPhone will turn off, complete the reset, then turn itself back on again.

Reset Network Settings on iOS 15

Check Your Carrier’s Coverage Maps

It’s possible your iPhone won’t connect to 4G because your carrier doesn’t have coverage in your area. Check out UpPhone’s coverage map to check the coverage in your area. If another wireless carrier has better coverage where you live, it may be time to consider switching plans.

Contact Apple Or Your Wireless Carrier

When there’s a cellular data issue on your iPhone, Apple and your wireless carrier will usually blame the problem on each other. Ultimately, it’s up to you to decide who you’re going to contact first.

We recommend contacting your carrier first if you have experienced recurring service issues on your iPhone. To get ahold of your carrier’s support team, type their name and “customer support” into Google.

Alternatively, some carriers also have Twitter accounts dedicated to customer support. Wireless carriers monitor their social media support accounts closely, and it may be the fastest way to get help with your iPhone.

If your carrier has good service in your area, and your iPhone has never had trouble connected to 4G before, reach out to Apple support. Apple provides phone, mail, online, and in-person support. If you would like to speak with an Apple tech in person, Make sure to schedule an appointment before going into your local Apple Store!

iPhone 4G Connection: Fixed!

You’ve fixed the problem and your iPhone is connecting to 4G again. Now you’ll know how to fix the problem the next time your iPhone won’t connect to 4G. Leave a comment down below with any other questions!

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My Apple Watch Face Is Black! Here’s The Fix. https://www.payetteforward.com/apple-watch-face-black-fix/ https://www.payetteforward.com/apple-watch-face-black-fix/#respond Wed, 22 Sep 2021 16:45:39 +0000 https://www.payetteforward.com/?p=27453 You’re trying to use your Apple Watch, but the screen won’t turn on. No matter what you try, the watch face is black and unresponsive. In this article, I’ll explain what to do when your Apple Watch face is black! Charge Your Apple Watch A common reason why an Apple Watch face becomes black and unresponsive [...]

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You’re trying to use your Apple Watch, but the screen won’t turn on. No matter what you try, the watch face is black and unresponsive. In this article, I’ll explain what to do when your Apple Watch face is black!

Charge Your Apple Watch

A common reason why an Apple Watch face becomes black and unresponsive is that the Watch isn’t charged. Try placing your Apple Watch on its charger to see if it comes back to life.

how to charge apple watch

Hard Reset Your Apple Watch

It’s possible the software on your Apple Watch has crashed. If this is the case, your Watch may appear to be turned off, even though it’s still on. A hard reset will force your Apple Watch to abruptly turn off and back on, which can get it unstuck if the software has crashed.

Simultaneously press and hold the digital crown and side button until the Apple logo appears on the screen. You may have to hold both buttons for 25–30 seconds before the Apple logo appears, so be patient and don’t give up!

While a hard reset may get your Apple Watch unstuck, it doesn’t actually fix the problem that caused the software crash in the first place. Even if a hard reset fixed the black screen issue on your Apple Watch, keep following the steps below!

Turn Off VoiceOver and Screen Curtain

Both VoiceOver and Screen Curtain can make your Apple Watch’s display appear black when they’re turned on. Turning these settings off can often fix the problem when your Apple Watch face is black!

Open the Watch app on your iPhone and tap Accessibility -> VoiceOver. Make sure the switch next to VoiceOver is off. Then, scroll down the page and make sure the switch next to Screen Curtain is off.

turn off voiceover and screen curtain on apple watch

Update WatchOS

WatchOS updates can fix software bugs as well as introduce new features. Making sure your Apple Watch is up to date can help keep it running smoothly.

Open the Watch app on your iPhone and tap General -> Software Update to check if a watchOS update is available. Tap Download and Install or Install Now if an update is available.

update watchos on apple watch

Erase All Content And Settings

Erasing All Content and Settings on your Apple Watch is the last step you can take to rule out a software problem. This step erases everything on your Apple Watch, reverting it to the state it comes in out of the box. Make sure to back up your Apple Watch if you haven’t already.

Once your Apple Watch is backed up, disconnect it from your iPhone. Keeping your iPhone and Apple Watch within close proximity of each other, open the Watch App on your iPhone and tap the My Watch tab.

Tap All Watches in the upper left-hand corner of the screen, then tap the Information button to the right of the Watch you want to erase. Finally, tap Unpair Apple Watch. If you have an Apple Watch with GPS and Cellular, you may also need to choose whether or not you want to keep your cellular data plan. For most people, the answer is yes!

unpair apple watch from iphone in watch app

Contact Apple Support

If your Apple Watch face is still black, it’s time to contact Apple support. There may be a hardware issue that needs to get fixed. Apple provides support over the phone, through mail, online, and in-person. Make sure to schedule an appointment if you plan on heading into your local Apple Store for help.

Watch Face: Fixed!

Now you know what to do when your Apple Watch face is black. I hope that this article was helpful for you. If you have any other questions about your Apple Watch, please leave a comment down below!

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MagSafe Charger Not Working On iPhone? Here’s The Fix. https://www.payetteforward.com/magsafe-charger-not-working-on-iphone-fix/ https://www.payetteforward.com/magsafe-charger-not-working-on-iphone-fix/#respond Wed, 22 Sep 2021 16:25:18 +0000 https://dev.planphone.com/?p=476250 You left your iPhone on your MagSafe charger overnight, but your battery life only went down. While the MagSafe charger is supposed to improve wireless charging on iPhones, this isn’t always the case. In this article, I’ll explain what to do if your MagSafe charger is not charging your iPhone. Does The MagSafe Charger Charge [...]

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You left your iPhone on your MagSafe charger overnight, but your battery life only went down. While the MagSafe charger is supposed to improve wireless charging on iPhones, this isn’t always the case. In this article, I’ll explain what to do if your MagSafe charger is not charging your iPhone.

Does The MagSafe Charger Charge All iPhones?

MagSafe is available on every iPhone in the 12 and 13 lineups. However, these are not the only iPhones that can use the MagSafe charger to charge.

If you try to charge an iPhone 8 or later using a MagSafe charger, it will work the same as any Qi-enabled wireless charger. However, it won’t snap to the center the way it would on an iPhone with MagSafe.

It’s worth noting that if you try to charge an earlier iPhone model with a MagSafe charger, it might charge slower than if you charged it with a Lightning cable instead. Additionally, MagSafe chargers do not work on the iPhone 7 or earlier.

Can I Use An iPhone’s Power Adapter With My MagSafe Charger?

Apple’s MagSafe charger does not come with a power adapter in the box. Unfortunately, not all USB power adapters are compatible with the MagSafe charger either.

A standard iPhone power adapter will not work with the MagSafe charger. There are a few reasons this is the case. The first is that the MagSafe charger’s cable requires a USB-C port, and the standard iPhone charging brick is USB-A. However, even if you purchase a USB-A to USB-C adapter, the MagSafe charger still won’t charge your iPhone.

The reason for this is because an iPhone adapter is not powerful enough. Apple recommends using a 20W USB-C power adapter for your MagSafe charger. However, any USB-C adapter with power of at least 12W will work with the MagSafe charger, though charging may take longer. If you have an 8th Generation iPad or 4th Generation iPad Air, you can also use the power adapter that came in their box to power your MagSafe charger.

How To Fix A MagSafe Charger Not Working

If you have the correct adapter, and you’re sure your iPhone is compatible with the MagSafe charger, it’s time to start troubleshooting. The following steps will show you how to determine whether your iPhone or your MagSafe charger is causing the problem, as well as how to fix it for good.

1. Plug Your MagSafe Charger Into A Power Source

MagSafe chargers are not completely wireless, since you still need to connect them to power. Before you plug your MagSafe charger in, make sure you disconnect your iPhone from the charger. Then, plug your MagSafe charger’s USB-C power cable into an adapter. Finally, plug the adapter into an outlet or power strip.

Once your MagSafe charger is safely plugged in, place your iPhone directly on the center of the MagSafe pad. If you have an iPhone 12 or 13, it should snap into place. For any earlier iPhone model, you’ll need to line up these devices manually. Make sure to keep the MagSafe charger facing up, as it won’t work upside down.

2. Remove Your iPhone From Its Case

Some iPhone cases are so thick they prevent wireless charging. Whether your iPhone has MagSafe or not, your protective case could be the reason your iPhone won’t charge.

If you use your iPhone case to store things like credit cards, this step is especially important, as certain magnetic materials can damage the MagSafe pad. Try taking your iPhone out of its case, then place it directly on your MagSafe charger.

If you have an iPhone 12 or newer, you might think that the MagSafe charger should automatically work with or without a case. However, not all iPhone cases are MagSafe cases. If you’d like to avoid needing to remove your case every time you charge your iPhone, consider purchasing a MagSafe iPhone Case.

3. Restart Your iPhone

It’s possible that your MagSafe charger is not working because of a software bug on your iPhone. Restarting your iPhone can get rid of a number of small software issues.

If you have an iPhone X or newer, press and hold the side button and either volume button to turn off your device. After a few seconds, a slider that says Slide To Power Off will appear on the screen. Slide the red power icon from left to right and your device will shut down.

Wait a few moments, then press and hold the side button to turn your iPhone back on. When the Apple logo shows up on screen, let go of the side button and your iPhone will turn back on.

To turn off an iPhone 8 or older, press and hold the power button until the Slide To Power Off screen appears. Then, swipe the power icon from left to right to shut your device down. After a few seconds, press and hold the power button again to boot your iPhone back up.

turn off your iphone

4. Hard Reset Your iPhone

If turning your iPhone off and back on didn’t do the trick, a hard reset might. A hard reset — or force restart — forces your iPhone to completely stop all of its ongoing tasks, then turn off and back on.

To hard reset an iPhone with Face ID, press and release the volume up button, then press and release the volume down button. Finally, press and hold the side button until the iPhone screen goes black and the Apple logo appears.

To hard rest an iPhone 7, press and hold the Sleep / Wake button and the volume down button at the same time. Once your screen goes black and you see the Apple logo, let go of both buttons and your iPhone will turn back on.

If you have an iPhone 6 or older, press and hold the Sleep / Wake button and Home button simultaneously. Keep holding both buttons until your screen turns black and the Apple logo shows up. From there, your iPhone should turn back on on its own.

5. Update Your iPhone

If you’re running an outdated iOS, this could also be the reason why your MagSafe charger is not working. Install the newest software update, then try charging your iPhone with the MagSafe charger again.

To update iOS directly from your iPhone, open Settings. Then, tap General -> Software Update. If there’s a new software update available, tap Install Now.

install ios 15 on your iphone

6. Clean Your MagSafe Charger

When too much gunk gathers on a MagSafe charger, it can stop charging iPhones normally. Take a look at your MagSafe charger and see if you find any dust or other debris on it.

If you find anything, unplug your MagSafe charger from its power source. Then, take a damp cloth and wipe down the surface of your MagSafe charger. Give it a few minutes to dry after cleaning it. For tougher debris, try an anti-static brush or brand new toothbrush,

Finally, plug your MagSafe charger back in and try charging your iPhone again.

7. Backup Your iPhone

Before continuing with your home fixes, you’ll want to save a backup of your iPhone’s data to your computer or iCloud. Taking the time to back up your iPhone will ensure that none of your important information gets lost if you need to take more drastic measures to get your MagSafe charger to work.

To backup your iPhone to iCloud, connect your iPhone to Wi-Fi and open Settings. Then, tap iCloud -> iCloud Backup. Check the switch labelled iCloud Backup. If it’s currently turned off, tap it to turn it on. Finally, tap Back Up Now and a status bar should appear. When the status bar is full, the backup is complete.

back up your iphone to icloud

If you’d like to back up your iPhone to a Windows computer or older Mac (running macOS 10.14 or older), plug your iPhone into your computer’s USB port and open iTunes. Click the iPhone icon in the top left corner of iTunes, then click This Computer. Finally, click Back Up Now. When the backup finishes, the current date and time will appear under Latest Backup.

back up now itunes

To back up an iPhone to a Mac running Catalina 10.15 or newer, plug your iPhone into your computer and open Finder. Under Locations, click on your iPhone and select Back up all of the data on your iPhone to this Mac. Next, click Back Up Now. When you see the present time and date listed under Latest Backup, you’ll know the backup was successful.

back up iphone to mac using finder

8. DFU Restore Your iPhone

If none of our other tips have worked, you may need to DFU restore your iPhone. A DFU restore will completely factory reset your device, erasing all your personal data and settings. If any of the code on your iPhone is shorting out, a DFU restore is probably your best bet for resolving the issue.

Check out our article all about how to DFU restore an iPhone for more details about how to safely complete this process. If you prefer to watch than read, you can watch our DFU restore tutorial on YouTube as well.

9. Repair Your iPhone And MagSafe Charger With Apple

If none of our other suggestions have worked, the most likely explanation for the issue is that your iPhone or MagSafe charger has hardware damage. If this is the case, we recommend bringing your devices directly to Apple to find out what your repair options are.

Live near an Apple Store? Make an appointment with the Genius Bar and bring your iPhone and MagSafe charger in to get checked out by a technician. They’ll diagnose the problem for free and give you an estimate for how much it will cost to repair. They might even be able to replace the problematic component then and there!

Alternatively, visit Apple’s Support website to learn about their mail-in repair options.

MagSafe Charger: Working Again!

MagSafe for iPhones is still a relatively new technology, so charging problems are to be expected. Hopefully, you’re now on the way to successfully charging your iPhone with your MagSafe charger. If you have any further questions, let us know in the comments.

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My iPhone Screen Is Green! Here’s The Real Fix. https://www.payetteforward.com/iphone-screen-is-green-fix/ https://www.payetteforward.com/iphone-screen-is-green-fix/#respond Wed, 22 Sep 2021 15:57:48 +0000 https://www.payetteforward.com/?p=27538 You turned your iPhone on and noticed the display didn’t look quite right. There’s a strange green tint! In this article, I’ll explain how to fix the problem when your iPhone screen is green. Hard Reset Your iPhone A lot of iPhone display issues are caused by a software problem. A hard reset forces your [...]

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You turned your iPhone on and noticed the display didn’t look quite right. There’s a strange green tint! In this article, I’ll explain how to fix the problem when your iPhone screen is green.

Hard Reset Your iPhone

A lot of iPhone display issues are caused by a software problem. A hard reset forces your iPhone to abruptly restart, which could resolve a minor software crash. It can also unfreeze your iPhone if its display is stuck.

The way to hard reset your iPhone varies depending on which model you own. If you have an iPhone SE, iPhone 6s, or older, press and hold the power button and Home button simultaneously until the screen goes black and the Apple logo appears.

If you have an iPhone 7, press and hold the power button and volume down button at the same time. Keep holding both buttons until your iPhone’s screen turns black and the Apple logo shows up.

If you have an iPhone 8 or newer, quickly press and release the volume up button, then press and release the volume down button. Finally, press and hold the side button until the screen turns black and the Apple logo appears.

Keep in mind that it can take around a minute for the Apple logo to appear on the screen. When hard resetting your iPhone, keep holding both buttons and don’t give up!

Update Your iPhone

A lot of iPhone 11 and iPhone 12 users reported seeing a green tint on their iPhone’s display. When Apple released iOS 14.5, they included a fix that resolved this bug for many people. iOS updates can fix existing problems as well as introduce new features.

Open Settings and tap General -> Software Update. Then, tap Install Now or Download and Install if an iOS update is available.

update to ios 14.4

Back Up Your iPhone

We recommend backing up your iPhone immediately if your iPhone display is still green after the hard reset and iOS update. Your iPhone may have a hardware issue causing the screen to appear green, especially if you recently dropped it or exposed it to liquid. This may be your last chance to create a backup and save a copy of all the information on your iPhone!

You can back up your iPhone to your computer or iCloud. If you have a Mac running macOS Catalina 10.15 or newer, you can back up your iPhone using Finder. If you have a PC or a Mac running macOS Mojave 10.14 or older, you’ll need to back up your iPhone using iTunes.

Not sure which macOS you’re currently using? Click on the Apple logo in the upper left-hand corner of the screen, then click About This Mac to see which version of macOS your Mac is running.

To update your iPhone to iCloud, open Settings and tap on your name at the top of the screen. Tap iCloud -> iCloud Backup and make sure the switch next to iCloud Backup is on. Then, tap Back Up Now.

back up your iphone to icloud

Put Your iPhone In DFU Mode

The final step we can take to rule out a software or firmware problem is a DFU restore. DFU stands for Device Firmware Update. This is the most in-depth restore you can do on an iPhone. Performing a DFU restore will completely reset your iPhone’s data and settings. Your personal information will be erased and your settings will be reverted to their factory defaults.

If you haven’t already, back up your iPhone. Otherwise, you’ll lose all the data on your iPhone, including your photos and contacts. When you’re ready, check out our guide on how to perform a DFU restore on an iPhone!

Screen Repair Options

If your iPhone screen is still green after a DFU restore, it’s time to consider repair options. It’s more likely than not your iPhone is experiencing a hardware problem, or has a manufacturing defect.

We highly recommend taking your iPhone to Apple, especially if it is still covered by AppleCare+. Apple provides support online, over the phone, through the mail, and in-person. Make sure to schedule an appointment before bringing your iPhone into a physical Apple Store, otherwise you could spend several hours waiting for help!

Green Light Go (Away)!

You’ve fixed the problem with your iPhone, or you’re prepared to get it repaired by Apple. Make sure to share this article on social media to teach your friends and family about the iPhone green screen issue! Leave a comment down below if you’ve found any other fixes for this problem.

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“Important Battery Message” On iPhone? Here’s Why & The Fix! https://www.payetteforward.com/important-battery-message-on-iphone-why-fix/ Wed, 22 Sep 2021 15:38:51 +0000 https://dev.planphone.com/?p=458152&preview=true&preview_id=458152 You turned your iPhone on and saw a notification you’ve never seen before. It says that your iPhone can’t verify if it has a genuine Apple battery. In this article, I’ll explain why you received an “Important Battery Message” on your iPhone! Why Did I Receive The Important Battery Message? You received the Important Battery [...]

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You turned your iPhone on and saw a notification you’ve never seen before. It says that your iPhone can’t verify if it has a genuine Apple battery. In this article, I’ll explain why you received an “Important Battery Message” on your iPhone!

Why Did I Receive The Important Battery Message?

You received the Important Battery Message because your iPhone wasn’t able to confirm that it is powered by a genuine Apple Battery. Typically, this notification appears after you replace your iPhone’s battery with a one made by a third-party manufacturer.

iphone important battery message

This shouldn’t impact your battery’s performance, or your ability to use your iPhone how you normally would. However, you won’t be able to access any Battery Health data in Settings -> Battery.

Be wary of the replacement batteries you purchase. Some mediocre knockoff batteries can cause unexpected problems once they’re installed in an iPhone.

iphone can't provide battery health information

Did You Recently Update Your iPhone?

Some users received the Important Battery Message notification after updating to iOS 14.3, even though they purchased their phones directly from Apple. If this happened to you, try restarting your iPhone to see if the message goes away.

On an iPhone without Face ID, press and hold the power button and swipe the power icon from left to right when you see Slide To Power Off appear on your screen. Wait a few seconds, then press and hold the power button again to turn your iPhone back on.

On an iPhone with Face ID, simultaneously press and hold either volume button and the side button until Slide To Power Off appears on your screen. Swipe the power icon from left to right to shut down your iPhone. Press and hold the side button again to turn your iPhone back on.

turn off your iphone

It’s also a good idea to check for a new iOS update. If a software bug is what’s causing the message to appear, Apple may have fixed it in a later version of iOS.

Open Settings and tap General -> Software Update. Tap Download and Install or Install Now if an iOS update is available.

update to ios 14.4

Did You Recently Replace The Battery At A Third-Party Repair Shop?

Third-party repair shops don’t always use Apple parts. If you recently got a battery replacement at a third-party repair shop, it’s probably the reason why you’re seeing the Important Battery Message.

It’s important to keep in mind that an Apple tech won’t repair an iPhone if they see the battery has been replaced with a non-Apple part. You may want to consider going back to the repair shop to see if they can put the original battery back in your iPhone.

If The Message Persists

We recommend contacting Apple’s Support team if the Important Battery Message persists. You may need to have your iPhone’s battery serviced.

Apple offers mail, phone, online, and in-person customer support. Visit their support website to find the best option for you! We recommend setting up an appointment if you plan on going into your local Apple Store. Otherwise, you might wind up standing around for awhile.

Important Battery Message: Explained!

You now know everything there is to know about the Important Battery Message on an iPhone. Make sure to share this article on social media to teach your friends and family about this notification! Leave a comment down below if you have any other questions about your iPhone.

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iOS 15: Play Background Sounds While Listening To Music On iPhone https://www.payetteforward.com/ios-15-play-background-sounds-while-listening-to-music-iphone/ https://www.payetteforward.com/ios-15-play-background-sounds-while-listening-to-music-iphone/#respond Wed, 22 Sep 2021 14:31:10 +0000 https://www.payetteforward.com/?p=514936 Background sounds and white noise can help you stay calm, focused, and relaxed. With iOS 15, you can play a variety of soothing background sounds on your iPhone, even while music is playing! In this article, I’ll explain how to play Background Sounds while listening to music on your iPhone. Make Sure Your iPhone Is [...]

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Background sounds and white noise can help you stay calm, focused, and relaxed. With iOS 15, you can play a variety of soothing background sounds on your iPhone, even while music is playing! In this article, I’ll explain how to play Background Sounds while listening to music on your iPhone.

Make Sure Your iPhone Is Up To Date

The option to play Background Sounds while listening to music was introduced with iOS 15. iPhones running earlier versions of iOS won’t be able to use this feature.

You can check which version of iOS is running on your iPhone in Settings -> General -> About. The version of iOS running on your iPhone will appear next to Software Version.

check ios version running on iphone

If you need to update your iPhone, head to Settings -> General -> Software Update. Tap Download and Install or Install Now if a software update is available.

install ios 15 on your iphone

Add Hearing To Control Center

Adding Hearing to Control Center will make it easier for you to play Background Sounds and music at the same time. You can start playing both from the same place without have to go deep into the Settings app.

Open Settings and tap Control Center. Make sure Hearing appears under the list of Included Controls. If it doesn’t, scroll down to More Controls and tap the green plus button to the left of Hearing.

add hearing to iphone control center

Play Background Sounds & Music At The Same Time

Open your preferred music app and select a song or album to listen to. Then, open Control Center on your iPhone by swiping down from the upper right-hand corner of the screen (iPhones with Face ID) or up from the very bottom of the screen (iPhones without Face ID).

Press and hold the Hearing button in Control Center. Tap Background Sounds to select the sound you’d like you play. Slide the Volume with Media slider to the right to increase the level of Background Sound.

adjust volume with media for background sounds on iphone

To change the Background Sound that’s playing, tap Background Sounds and select a sound from the list that appears.

select a background sound iphone control center

I Just Want The Background Sound!

If you only want to listen to Background Sounds, tap the pause button in the upper right-hand corner of Control Center to pause the music. Then, tap on the Hearing button again. Tap the small Background Sounds button at the bottom of the screen to turn it on. Use the slider to adjust the volume of the sound.

turn on background sounds in iphone control center ios 15

Learn More About iOS 15

The ability to play Background Sounds and music simultaneously isn’t the only new iOS 15 feature. FaceTime for Android, new privacy settings, and redesigned native apps make iOS 15 the best iPhone software update ever. Check us out on YouTube to learn more about iOS 15, including the settings you need to turn off now!

Rain, Rain, Don’t Go Away!

You’ve successfully played Background Sounds while listening to music on your iPhone! Make sure to share this awesome iOS 15 feature with your friends and family on social media. Leave any other questions you have in the comments section down below.

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My iPhone Says “Flash Is Disabled”! Here’s The Fix. https://www.payetteforward.com/my-iphone-says-flash-is-disabled-fix/ Mon, 20 Sep 2021 15:56:19 +0000 https://dev.planphone.com/?p=504535&preview=true&preview_id=504535 Flash has been disabled on your iPhone and you don’t know why. Your iPhone is hot too! In this article, I’ll explain how to fix the problem when your iPhone says “Flash is Disabled.” Why Is Flash Disabled On My iPhone? Sometimes an iPhone says “Flash is Disabled” because it needs to cool down before flash [...]

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Flash has been disabled on your iPhone and you don’t know why. Your iPhone is hot too! In this article, I’ll explain how to fix the problem when your iPhone says “Flash is Disabled.”

Why Is Flash Disabled On My iPhone?

Sometimes an iPhone says “Flash is Disabled” because it needs to cool down before flash can be used again. Naturally, letting your iPhone cool off is how to begin fixing this problem. Find a cool, shady spot to leave your iPhone until it cools down to an operational temperature (32–95º Fahrenheit).

If your iPhone still feels hot to the touch, move onto the next step, or check out our other article for help fixing a hot iPhone.

Charge Your iPhone

Another reason why an iPhone may say “Flash is Disabled” is because its battery life is too low. Plug your iPhone into a power source and wait for it to charge before trying to use flash again. Check out our other article if your iPhone won’t charge.

How To Manually Adjust Flash On An iPhone

Flash can be manually toggled on and off in the Camera app. Open Camera, then look for the flash icon in the upper left-hand corner of the screen — it looks like a lightning bolt. If there’s a line crossing the circle diagonally, flash is off. If there’s no line, flash is on. You can tap the flash icon to toggle it on and off.

iphone flash off vs on

Turn Off Low Power Mode

Low Power Mode helps save battery life by reducing background activity and turning off some iPhone features and settings. It’s possible that flash was disabled in the process. Try turning off Low Power Mode and see if that fixes the problem.

Open Settings and tap Battery. Make sure the switch at the top of the screen next to Low Power Mode is off.

turn off low power mode

Close And Reopen The Camera App

Closing and reopening the Camera app can fix a potential software crash that has caused flash to stop working. First, open the app switcher, where you can view all the apps currently open on your iPhone.

If your iPhone has Face ID, swipe up from the bottom to the center of the screen and hold your finger there until the app switcher opens. If your iPhone doesn’t have Face ID, double-press the Home button.

Now that the app switcher is open, swipe Camera up and off the top of the screen. It wouldn’t hurt to close your other apps too, just in case one of them has crashed. You’ll know your apps are closed when they no longer appear in the app switcher.

close snapchat on iphone

Restart Your iPhone

Restarting your iPhone can also fix minor software crashes. All the programs and apps, like Camera, running on your iPhone shut down naturally, then get a fresh start when your iPhone turns on again.

If your iPhone has Face ID, press and hold the side button and either volume button simultaneously until slide to power off appears. If your iPhone doesn’t have Face ID, press and hold the power button until slide to power off appears on the screen.

Then, swipe the red and white power icon from left to right. Your iPhone will shut down.

turn off your iphone

Wait 30–60 seconds to allow your iPhone to completely shut down. Then, press and hold the side button (iPhones with Face ID) or the power button (iPhones without Face ID) until the Apple logo appears on the screen.

Update Your iPhone

Updating your iPhone can fix software bugs and give you access to new features. Since Camera is a native app, the only way to update it is to update the iOS version on your iPhone.

Open Settings, then tap General -> Software Update. Tap Download and Install or Install Now if an iOS update is available.

update to ios 14.4

Back Up Your iPhone

Before moving onto our final step, we recommend saving a backup of all the data on your iPhone. Our next step erases and reloads all the code on your iPhone, and it’s still possible your iPhone is experiencing a hardware problem. You can back up your iPhone to Finder, iTunes, or iCloud, depending on your personal preference.

Back Up Using Finder

If you have a Mac running macOS 10.15 or newer, you’ll use Finder to back up your iPhone to your computer. Open Finder and connect your iPhone to your computer using a charging cable. Then, click on your iPhone under Locations.

Click Back up all of the data on your iPhone to this Mac, then click Back Up Now.

back up iphone to mac using finder

Back Up Your iPhone Using iTunes

If you have a PC, or a Mac running macOS 10.14 or older, you’ll use iTunes to back up your iPhone to your computer.

Connect your iPhone to your computer using a charging cable and open iTunes. Click on the iPhone icon near the upper left-hand corner of the screen. Click the circle next to This Computer, then click Back Up Now.

back up now itunes

Back Up Your iPhone To iCloud

Open Settings and tap on Your Name at the top of the screen. Tap iCloud, then tap iCloud Backup and make sure the switch next to iCloud Backup is on. Finally, tap Back Up Now.

back up your iphone to icloud

DFU Restore Your iPhone

The final step you can take before completely ruling out a software problem is the DFU restore. DFU stands for Device Firmware Update, and it’s the deepest type of restore you can do on an iPhone. Every line of code that controls the software and hardware of your iPhone is erased and reloaded, which is why we strongly recommend creating a backup first. Otherwise, you’ll lose all of your photos, contacts, and other important data.

Once you have a backup, check out our complete DFU restore guide!

Contact Apple Support

If flash is still disabled on your iPhone, it’s time to contact Apple Support. There may be a hardware problem with your iPhone that needs to be repaired.

You can manually test the flash on your iPhone by turning on the flashlight. If the flashlight doesn’t turn on, something is broken, and you’ll have to get your iPhone repaired.

Visit Apple’s website to figure out which support option is best for you. Apple provides support online, over-the-phone, through the mail, and in-person at Apple Stores. If you plan to go into your local Apple Store, make sure to schedule an appointment first!

Flash Is Now Enabled!

You’ve fixed the problem and flash is working again, or you’re ready to get your iPhone repaired. Make sure to share this article on social media to teach your friends and family what to do when flash is disabled on their iPhones. Leave a comment down below if you have any other questions about your iPhone.

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How To Find Your AirTag When You Lose It https://www.payetteforward.com/how-to-find-your-airtag-when-you-lose-it/ https://www.payetteforward.com/how-to-find-your-airtag-when-you-lose-it/#respond Thu, 16 Sep 2021 18:16:14 +0000 https://dev.planphone.com/?p=511450 It finally happened! An item you attached to your AirTag has gone missing and you need to use your iPhone to locate it. In this article, I’ll show you how to find your lost AirTag. What Do I Need To Find My Lost AirTag? To locate your missing AirTag, you’ll need to use an iPhone [...]

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It finally happened! An item you attached to your AirTag has gone missing and you need to use your iPhone to locate it. In this article, I’ll show you how to find your lost AirTag.

Items in Find my

What Do I Need To Find My Lost AirTag?

To locate your missing AirTag, you’ll need to use an iPhone or iPod running iOS 14.5 (or later), or an iPad running iPadOS 14.5 (or later). Your device needs to have the Find My app installed and turned on.

The AirTag you’re looking for also needs to be connected to your Apple ID, if you want to use Find My to locate it. If you have not set up your AirTag yet, check out our AirTags setup tutorial on YouTube for some tips!

How Do I Find My AirTag’s Current Location?

The Find My app can help pinpoint the location of your AirTag. Open Find My and tap the Items tab at the bottom of the screen. Then, tap on the item connected to your AirTag.

tap on airtag item in iphone find my app

Your AirTag will show up on the Find My map after you’ve tapped on your item. Once you know where your AirTag is, there are a few things you can do to find it.

Get Directions To Your AirTag

If your iPhone is out of range of your AirTag, or if your iPhone doesn’t support Ultra Wideband, you can use Find My’s Directions feature to find out exactly how to get there. Open the Items list again in Find My and tap on the AirTag you’re looking for.

Once the AirTag shows up on the Find My map, tap Directions. After you tap Directions, your iPhone will open the Maps app and show you the routes you can take to get to your AirTag.

How To Play A Sound On Your AirTag

Once you arrive at the area where Find My located your AirTag, it might still be a little tricky to find. AirTags are pretty small, and many of the items people attach them to are also quite easy to lose or hide.

If your AirTag is stuck in a couch cushion or behind a closed door, you might not be able to find it immediately. Luckily, you can use your iPhone, iPad, or iPod to play a sound from your AirTag to make it easier to track down.

To use this feature, open the Find My app and tap Items. Select the item you’re looking for, then tap Play Sound. Your AirTag should begin making a sound as soon as you press the Play Sound button. Listen closely when you do this, as AirTags sounds can be pretty faint.

After a certain amount of time, the sound will stop playing automatically. However, you can also turn off the sound at any point by tapping Stop Sound.

how to play a sound on an airtag

Use Precision Finding For More Exact Directions

If your AirTag is connected to an iPhone 11 or later, you can also use the Precision Finding feature to locate your AirTag. Precision Finding is made possible by Apple’s U1 Ultra Wideband chip. The U1 chip is designed to make it easier than ever for compatible devices to locate each other across space.

On iPhones with the U1 chip, you can use Precision Finding to get specific information about your AirTag’s location in relation to your iPhone.

To use Precision Finding, open Find My and tap the Items tab at the bottom of the screen. Then, tap on the AirTag you’re looking for.

tap on airtag item in iphone find my app

Next, tap Find, then begin moving around to allow your iPhone to pick up your AirTag’s location. While you do this, follow the prompts that show up on your iPhone’s screen.

Once your iPhone senses your AirTag, an arrow should show up on your screen in the direction of your AirTag. Your iPhone may also give you an estimate of how far away your AirTag is. Keep following these directions until you find your AirTag, then tap the icon to return to the Find My page.

use precision finding to locate airtag

AirTag Lost, AirTag Found!

Hopefully, this article helped you locate your missing AirTag, and your lost possession is now safe and sound. Please feel free to share this article with your friends so they know how to find lost AirTags as well. Thanks for reading!

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