Payette Forward https://www.payetteforward.com Expert Help with iPhone, iPad, and Mac Wed, 07 Apr 2021 20:59:31 +0000 en-US hourly 1 https://wordpress.org/?v=5.7 Messenger Not Working On iPhone? Here’s The Fix! https://www.payetteforward.com/messenger-not-working-on-iphone-heres-fix/ https://www.payetteforward.com/messenger-not-working-on-iphone-heres-fix/#comments Wed, 07 Apr 2021 19:00:24 +0000 https://www.payetteforward.com/?p=11904 Messenger won’t load on your iPhone and you don’t know why. Over a billion people use Facebook’s messaging app every month, so when something goes wrong, it’s a major inconvenience. In this article, I’ll explain why Messenger is not working on your iPhone and show you how to fix the problem for good. Restart Your [...]

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Messenger won’t load on your iPhone and you don’t know why. Over a billion people use Facebook’s messaging app every month, so when something goes wrong, it’s a major inconvenience. In this article, I’ll explain why Messenger is not working on your iPhone and show you how to fix the problem for good.

Restart Your iPhone

When Messenger is not working on your iPhone, the first and simplest troubleshooting step is to turn your iPhone off and back on. This will occasionally fix minor software bugs and glitches that could be causing the Messenger app to malfunction.

To turn your iPhone off, press and hold the Sleep / Wake button (the power button) until “slide to power off” appears on your iPhone’s display. Using a finger, swipe the red power icon from left to right to turn off your iPhone.

If you have an iPhone or newer, press and hold the side button and either volume button until “slide to power off” appears on the screen. Swipe the power icon from left to right to shut down your iPhone.

turn off your iphone

To turn your iPhone back on, press and hold the power button (iPhone 8 and older) or the side button (iPhone X and newer) until the Apple logo appears in the center of your iPhone’s display.

Close Out Of The Messenger App

Similar to restarting your iPhone, closing and reopening Messenger can give the app a fresh start if the app crashed or experience a software issue.

To close out of Messenger on iPhones with a Home button, double-press the Home button to open up app switcher on your iPhone. Then, swipe Messenger up and off the screen. You’ll know the app is closed when it no longer appears in the app switcher.

If you have an iPhone without a Home button, swipe up from the very bottom of the screen to the center of the screen. Hold your finger in the center of the screen until the app switcher opens. Swipe any apps up and off the top of the screen to close them.

close app store on iphone

Check For A Messenger App Update

Periodically, developers will release updates to their to patch up any software glitches and bugs. If Messenger is not working on your iPhone, you may be using an outdated version of the app.

Open the App Store and tap on Account Icon located in the upper right-hand corner of the screen. Then, scroll down to the Updates section.

You can either update apps individually by tapping Update next to an app, or update them all at once by tapping Update All.

check for updates to apps

Delete And Reinstall Messenger

Sometimes, app files become corrupted which may cause them to malfunction. Individual files can be difficult to track down, so we’ll just delete the app entirely, then reinstall it like new. When you delete Messenger, your account will not be deleted, but you may need to reenter your login information.

To delete Messenger, press and hold on the app icon until the menu appears. Then, tap Remove -> Delete App -> Delete.

delete messenger on iphone

To reinstall Messenger, open the App Store and tap the Search tab in the lower right hand corner. Type in “Messenger”, then tap the cloud icon with an arrow point down to reinstall the app.

Check To See If Messenger Is Down

Occasionally, apps like Messenger will undergo routine server maintenance in order to keep up with a growing user base. When this happens, you’re usually unable to use the app for a short period of time.

Check Messenger’s server status and see if many other users are reporting an issue. If an abnormally high number of people have reported a problem, Messenger is probably down for everyone.

Unfortunately, the only thing you can do in this case is wait it out. Messenger won’t be down for too long!

Do You Use Messenger When Connected To Wi-Fi?

Many iPhone owners use the Messenger app when connected to a Wi-Fi network. If Messenger is not working on your iPhone while connected to Wi-Fi, follow the two steps below to troubleshoot your Wi-Fi connection.

Turn Wi-Fi Off And Back On

Turning Wi-Fi off and back on gives your iPhone a second chance to make a clean connection your Wi-Fi network. If your iPhone didn’t connect to Wi-Fi correctly, you may not be able to use apps like Messenger via Wi-Fi.

To turn Wi-Fi off, open up the Settings app, then tap Wi-Fi. Tap the switch next to Wi-Fi to turn Wi-Fi off. You’ll know it’s off when the switch is grayish white and positioned to the left. To turn Wi-Fi back on, simply tap the switch again! You’ll know Wi-Fi is on when the switch is green and positioned to the right.

make sure wifi is on

Forget Your Wi-Fi Network

If Wi-Fi isn’t working on your iPhone, there may be an issue with how your iPhone connects to your Wi-Fi router. When your iPhone connects to a Wi-Fi network for the first time, it saves data on how to connect to that Wi-Fi network. If that process changes in any way, your iPhone may not be able to connect to the Wi-Fi network.

To forget the Wi-Fi network, open the Settings app and tap Wi-Fi. Then, tap the information button (look for the blue i) next to the Wi-Fi network you want to forget. Tap Forget This Network to forget the network.

forget wifi network on your iphone

Reset All Settings

Our final software troubleshooting step for when Messenger is not working on your iPhone is to reset all settings. When you reset all settings, all of the saved data in the Settings app of your iPhone will be erased. As I mentioned earlier, tracking down a specific software issue can be difficult, so we’ll reset all settings as a “catch all” fix.

To reset all settings, open the Settings app and tap General -> Reset -> Reset All Settings. Enter your passcode, then tap Reset All Settings when the confirmation alter pops up at the bottom of the screen. The settings will reset and your iPhone will restart.

reset all settings on an iphone

Start Messaging!

You’ve fixed Facebook’s messaging app on your iPhone and you can start getting back in touch with your friends and family. Make sure to message this article to your friends on social media so they know what to do when Messenger is not working on their iPhones!

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How To Update Your iPhone Using Finder https://www.payetteforward.com/how-to-update-iphone-using-finder/ https://www.payetteforward.com/how-to-update-iphone-using-finder/#respond Mon, 05 Apr 2021 15:00:59 +0000 https://www.payetteforward.com/?p=27545 You want to update your iPhone using your Mac, but you’re not sure how. If you have a Mac running macOS 10.15 or newer, the process has changed! In this article, I’ll explain how to update your iPhone using Finder. Where Did iTunes Go? When Apple released macOS Catalina 10.15, iTunes was replaced with Music, while [...]

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You want to update your iPhone using your Mac, but you’re not sure how. If you have a Mac running macOS 10.15 or newer, the process has changed! In this article, I’ll explain how to update your iPhone using Finder.

Where Did iTunes Go?

When Apple released macOS Catalina 10.15, iTunes was replaced with Music, while device management and syncing was moved to Finder. Your media library can be found in Music, but you’ll now use Finder to do things like update and back up your iPhone. If your Mac is running macOS 10.14 Mojave or older, or if you own a PC, you’ll still use iTunes to update your iPhone.

How To Update Your iPhone Using Finder

Connect your iPhone to your Mac using a Lightning cable and open Finder. Click on your iPhone under Locations on the left-hand side of Finder. You may need to unlock your iPhone and tap Trust if you receive the Trust This Computer pop-up on your iPhone.

Next, click the General tab in Finder. Click Check for Update in the Software section. If an update is available, click Download and Install. Make sure to keep your iPhone connected to your computer until the update is complete.

how to update your iphone using finder

Having Trouble Updating Your iPhone?

Software problems, internet connectivity issues, and lack of storage space could be preventing your iPhone from updating. Check out our other article to learn what to do when your iPhone won’t update!

Your iPhone Is Up To Date!

You’ve successfully updated your iPhone using Finder! Make sure to share this article on social media to teach your friends and family how to update their iPhones too. Leave a comment down below if you have any other questions about Finder or your iPhone.

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Why Does Facebook Keep Crashing On My iPhone and iPad? The Fix! https://www.payetteforward.com/why-does-facebook-keep-crashing-iphone-ipad-fix/ https://www.payetteforward.com/why-does-facebook-keep-crashing-iphone-ipad-fix/#comments Thu, 01 Apr 2021 18:00:47 +0000 https://www.payetteforward.com/?p=3753 When you tap to open the Facebook app on your iPhone, it immediately closes. Or maybe you’re scrolling through your newsfeed, the screen on your iPhone blinks, and you’re back staring at your apps on your home screen. In this article, I’ll explain why the Facebook app keeps crashing on your iPhone or iPad and how to [...]

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When you tap to open the Facebook app on your iPhone, it immediately closes. Or maybe you’re scrolling through your newsfeed, the screen on your iPhone blinks, and you’re back staring at your apps on your home screen. In this article, I’ll explain why the Facebook app keeps crashing on your iPhone or iPad and how to keep the problem from coming back again.

Just like any other app, the Facebook app is susceptible to bugs. As good as it is, the software on your iPhone can crash, which can lead to problems as serious as your iPhone getting too hot or battery draining too quickly, as well as less-severe, but still annoying problems like this one.

The question of why the Facebook app keeps crashing on your iPhone is less important than how to fix it, so we’ll focus on the fix in this article. If you do want to put on your technical hat and view the crash logs, go to Settings -> Privacy -> Analytics -> Analytics Data and look for Facebook or LatestCrash in the list.

view iphone analytics data

How To Stop The Facebook App From Crashing On Your iPhone Or iPad

All of the solutions we’ll talk about work for both iPhone and iPad, because the underlying problem lies between the Facebook app and iOS, the operating system that runs on both devices. I’ll use an iPhone in this article, but if the Facebook app is crashing on your iPad, this guide will help you too.

1. Restart Your iPhone

Restarting your iPhone has the potential to fix minor software problems. All of its programs shut down naturally, giving them a fresh start when you turn your iPhone on again. The way to restart your iPhone varies based on which model you own.

Restart An iPhone X Or Newer

Press and hold the side button and either volume button until slide to power off appears. Swipe the power icon from left to right to shut down your iPhone. Wait 15–30 seconds, then press and hold the side button until the Apple logo appears on the screen.

turn off your iphone

Restart An iPhone 8 Or Older

Press and hold the power button until slide to power off appears. Swipe the power from left to right to turn off your iPhone. Wait 15–30 seconds, then press and hold the power button again until the Apple logo appears.

2. Update Your iPhone’s Software

One of the most common reasons why the Facebook app crashes is that the iPhone’s software is out-of-date. We are not talking about the Facebook app itself here – we’re talking about the operating system.

To make sure your iPhone’s software is up-to-date, go to Settings -> General -> Software Update. If an update is available, install it. iOS updates always contain bug fixes, so with few exceptions, it’s always a good idea to update your software. If your software is already up-to-date, move on to the next step.

update to ios 14.4

3. Update The Facebook App

Next, let’s make sure the Facebook app itself is up-to-date. Open the App Store and tap your Account Icon in the upper right-hand corner of the screen. Scroll down to the list of your apps with updates available.

If you see Update next to Facebook, tap it and wait for the update to download and install. You can also tap Update All at the top of the list to update all of your apps at once.

Once the update has finished, check to see if the problem is resolved.

check for updates to apps

4. Clear The Facebook Cache

Clearing out the Facebook cache can help the app run more efficiently. If Facebook keeps crashing as soon as you open the app, you might not be able to complete this step — but it’s worth a try!

Open Facebook and tap the Hamburger menu in the lower right-hand corner of the screen. Scroll down and tap Settings & Privacy. Then, tap Settings -> Browser. Finally, tap Clear next to Your Browsing Data.

clear facebook cache

5. Delete The Facebook App and Reinstall

If the Facebook app is still crashing, it’s time to put the old “unplug it and plug it back in” philosophy to work. A lot of the time, you can fix the Facebook app by deleting it from your iPhone and downloading it fresh from the App Store.

To delete an app, press and hold on the app icon on the Home screen until the quick action menu appears. Tap Remove App -> Delete App -> Delete to uninstall the app on your iPhone.

delete an iphone app

Next, open the App Store, tap Search at the bottom of the screen, type “Facebook” in the search box, and tap the cloud button to download it again.

6. Reset All Settings On Your iPhone

There isn’t a magic bullet that fixes all software problems on iPhones, but the next best thing is Reset All Settings. Reset All Settings restores your iPhone’s settings  to factory defaults, but it doesn’t delete any of your apps or personal information.

To reset all settings on your iPhone, go to Settings -> General -> Reset -> Reset All Settings, enter your passcode, and tap Reset All Settings.

reset all settings on an iphone

7. Restore Your iPhone

If the Facebook app is still crashing on your iPhone, you probably have a software problem that can only be fixed by restoring your iPhone. Unlike Reset All Settings, an iPhone restore erases everything from your iPhone. The process goes something like this:

First, back up your iPhone to iCloud, iTunes, or Finder. I prefer to use iCloud, and if you’re out of iCloud storage space, check out my article that explains how to backup your iPhone without ever paying for iCloud storage again.

After your iPhone is backed up, connect your iPhone to a computer to restore it. I recommend a type of restore called a DFU restore that goes deeper and can resolve more issues than a typical restore. If you’ve never done it before, check out my article that explains how to DFU restore your iPhone.

When the restore finishes, you’ll use your iCloud or iTunes backup to put your personal information back on your iPhone. When your apps finish downloading, the Facebook app problem will have been resolved.

Facebook App: Fixed

You’ve fixed the Facebook app and it’s no longer crashing on your iPhone or iPad. You know that it’s important to keep your iPhone software and the Facebook app up to date, and the problem is most likely fixed for good. I’d like to hear about your experiences fixing the Facebook app in the comments section below, and if you ran into any snags along the way, I’ll be around to help.

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Why Does My iPhone Get Hot? My Battery Drains Too! The Fix. https://www.payetteforward.com/why-does-my-iphone-get-hot-battery-drains-too-fix/ https://www.payetteforward.com/why-does-my-iphone-get-hot-battery-drains-too-fix/#comments Thu, 01 Apr 2021 16:30:16 +0000 https://www.payetteforward.com/?p=901 A former Apple tech answers, "Why's My iPhone Hot?" and explains why your battery drains, too! Let's fix the problem that causes your iPhone to get so hot!

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One of the most common problems I used to see as an Apple technician was iPhones that were overheating. Sometimes an iPhone felt just a little warmer than it should, and other times the back of the iPhone was so hot it felt like it might burn your hand. Either way, if you’ve got a hot iPhone, iPod, or iPad, it means there’s something wrong. Let me guess:

Your iPhone’s Battery Is Draining Too? You Don’t Say!

If you’re looking for the best ways to improve your iPhone battery life, check out my most popular article, “Why Does My iPhone Battery Die So Fast”, for tips that have already helped millions of people. In this article, I’ll explain why your iPhone is getting so hot and show you exactly how to fix it. If you don’t care about why your iPhone gets hot and want to skip right to the fix, that’s OK too.

If you’d rather watch than read, check out our YouTube video about why iPhones get hot that walks you through the troubleshooting process, step-by-step.

Why Is My iPhone Overheating?

As you’re aware, your iPhone is a tiny little computer you carry around with you everywhere you go. It even has almost all of the same components as your computer – they’re just really, really small. You may also have noticed that unlike your computer, your iPhone doesn’t have have a fan, or any moving parts for that matter.

That’s not a problem until something goes wrong and your iPhone starts overheating. If you were to open up a desktop computer (preferably someone else’s), you would see a bunch of fans, but only one component would have a giant heat-sink and a fan plopped on top of it: the CPU. The part of your computer that heats up the fastest is the CPU, and the same goes for your iPhone.

Your iPhone is overheating because its CPU is revved up to 100%, all the time!

Here’s what I mean: The CPU of your computer or phone is a tremendously powerful chip, and it’s a lot like the engine of your car. When does your car use the most gas? While it’s accelerating. When you step on the gas, your car revs up until you achieve a cruising speed and let off the pedal. It takes a lot more work for a car to accelerate than it does to cruise.

How often do you put the “pedal to the metal” when you’re behind the wheel? I never do. Why? Car engines are very powerful, capable of accelerating very quickly. What would happen if you held the pedal to the metal for hours and hours, pushing the engine as hard as it can go? The engine would overheat and use a lot of gas. That’s exactly what’s happening to your iPhone.

Your iPhone’s CPU is so powerful that it rarely uses 5% of its capacity. If you’re reading this page using Safari on your iPhone, your iPhone should be nice and cool: You’re coasting. When you open an app like Safari, just like accelerating from a stop, your iPhone uses more CPU to get things going but very little once the app is loaded.

Your iPhone is overheating because the CPU is revved up to 100% even when the screen is off and it’s in your pocket.

In 99% of cases, when your iPhone is hot, you have a software problem. That being said, if you dropped your phone in a bucket of water and then it started overheating, you may have a hardware problem. If your iPhone is dry, keep reading:

Unlike your car which has just one driver that controls the engine, the iPhone has a lot of “drivers”, or apps, each of which run simultaneously and have their own “accelerator pedals” capable of revving the CPU all the way up to 100%. One of your apps has gone rogue and it’s holding the pedal to the metal. Your mission, should you choose to accept it, is to find out which app is misbehaving and put a stop to it.

You’re the detective, and I know you can handle the job. I’m going to tell you exactly how to determine which app is causing your iPhone to overheat and how to put a stop to it. We’ll start with the simplest solutions first, and if the problem persists, I’ll show you how to hit the hot iPhone problem with the “big hammer” so we know it’s fixed for good.

How To Diagnose And Fix An iPhone That Gets Hot

1. Close Out Your Apps

First things first: We need to lighten the workload on your iPhone as much as possible, so let’s close out your apps. Double-click the Home Button (the circular button below your iPhone’s display), and swipe each app (except this one, if you’re reading on your iPhone) off the top of the screen.

If your iPhone doesn’t have a Home button, open the app switcher by swiping up from the very bottom of the screen to the center of the screen. Swipe an app up and off the top of the screen to close it on your iPhone.

When you’re done, tap on Safari and come right back to this article!

close app store on iphone

2. Look For Crashing Apps: Part 1

How many apps have been crashing on your iPhone?

Ask yourself, “When did my iPhone first begin to overheat? Was it right after I installed a certain app?” If so, that particular app may be the offender.

Need a hint? Head to Settings -> Privacy -> Analytics & Improvements -> Analytics Data for a list of everything that’s been crashing on your iPhone.

view iphone analytics data

It’s normal to see a few entries in this list because log files end up here too, but if you see the same app listed over and over again, you’ve got a problem with that app. Note: If the problem has been going on for a while and you don’t know which app started the problem, that’s OK too — just skip down to the next step.

analytics data on iphone

Not All iPhone Apps Are Created Equal

With over 1 million apps in the App Store, you can be sure there are a few that have a bug or two. If you can, try downloading a different app that does essentially the same thing. For instance, if you downloaded “Bird Sounds Pro”, try “Songbird” or “Squawky”.

If you can’t afford to try a different app, try deleting it and reinstalling it from the App Store. Press and hold on the app icon on the Home screen until the quick action menu appears. Then, tap Remove App -> Delete App -> Delete to uninstall the app.

delete an iphone app

To reinstall the app, open App Store and use the Search tab to find it. Then, tap the cloud icon to reinstall the app on your iPhone.

3. Look For Crashing Apps: Part 2

If your iPhone’s CPU is the engine, its battery is the gas. If an app is using a lot of battery life, it’s taxing your iPhone’s CPU. An app could be crashing in the background of your iPhone if its using a disproportionately high amount of battery.

Go to Settings -> Battery and look at the list of apps in the Battery Usage section to see which apps are using the most battery life and identify apps that could be causing your iPhone to get hot.

check iphone battery usage

4. Turn Your iPhone Off And Back On

It’s a simple fix, but turning your iPhone off and back on can fix minor issues that accumulate with time. If one of those software issues was causing your iPhone to get hot, problem solved.

If you have an iPhone 8 or older model, press and hold the power button until “slide to power off” appears on the screen. If you have an iPhone X or newer model, press and hold the side button and either the volume or volume down button simultaneously until “slide to power off” appears. Then, use your finger to swipe the power icon across the screen.

It’s normal for your iPhone to take 20 or 30 seconds to turn all the way off. To turn your iPhone back on, press and hold the power (iPhone 8 and older) or side button (iPhone X and newer) until the Apple logo appears on the screen, and then let go.

5. Make Sure Your Apps Are Up To Date

App developers (the preferred term for computer programmers who make iPhone apps) don’t always release updates to add new features — a lot of the time, software updates are designed to fix bugs. As we’ve discussed, software bugs can cause your iPhone to overheat, so it’s important to make sure your apps are up to date.

Open the App Store and tap your Account icon in the upper right-hand corner of the screen. Scroll down see if there are any app updates available. Tap update next to any app you want to update, or tap Update All to update every app at once.

check for updates to apps

6. Update Your iPhone’s Software

Next question: “Are there any software updates available for my iPhone?” Apple periodically releases software updates that address issues that arise, some of which can cause certain apps to misbehave and your iPhone to get hot. To check, head to Settings -> General -> Software Update.

update to ios 14.4

If an update is available, try installing it — it might fix your problem. Note: If your iPhone says the update cannot be installed because there isn’t enough storage space, you can plug your iPhone into a computer with iTunes or Finder and use the computer to update your software. In other words, if you use a computer to upgrade your iPhone software, you won’t have to delete anything to free up space on your phone.

7. Reset All Settings

If you’ve tried the steps above and the your iPhone’s still getting hot, Reset All Settings by heading to Settings -> General -> Reset All Settings.

reset all settings on an iphone

Tapping ‘Reset All Settings’ clears out Wi-Fi passwords (so make sure you know yours before you do it), resets your wallpaper, and restores other settings to their defaults within the Settings app. It doesn’t delete any of the data on your iPhone. I’ve seen it fix problems with misbehaving apps.

8. The Big Hammer: DFU Restore Your iPhone

If you’ve done all the steps above and your iPhone still gets hot, it’s time to hit the problem with the big hammer. You’ve got a deeper software problem that needs to be eradicated. We’re going to backup your iPhone to iCloud, DFU restore your phone using iTunes or Finder, and restore using your iCloud backup.

You could also use iTunes or Finder to backup and restore your phone, but I’ve seen better results “in the field” using iCloud. Apple’s support article shows how to set up and restore from an iCloud backup in 3 steps. If you (like so many others) have run out of backup space on iCloud, I’ve written another article that explains how to fix iCloud backup so you never run out of space again.

Next, use iTunes (PCs and Mac running macOS 10.14 or older) or Finder (Macs running macOS 10.15 or newer) to restore your iPhone to factory settings. After it’s done and your iPhone says Hello on the screen, detach your iPhone from the computer (yes, this is absolutely OK to do) and follow the steps in the Apple support article to restore your phone from your iCloud backup.

9. Repair Your iPhone

If you’ve DFU restored your iPhone and it’s still getting hot, a hardware problem could be to blame, especially if one of the internal components has been exposed to water. 99% of overheated iPhones have a software problem, so be absolutely sure you’ve tried all of the previous steps before deciding to get your iPhone repaired.

If you do need to have your hot iPhone repaired, Apple is a great option if you’re under warranty — just make sure you schedule an appointment at the Genius Bar before you head into the store.

Ahhhh… I Feel Better Already!

By this point, your iPhone has been through the wringer and in 95% of cases, your iPhone is overheating no longer. It’s back to its old self again, relieved that its engine doesn’t have to keep running at 100%. To learn how to get even more battery life out of your iPhone, check out my article about why iPhone batteries drain so quickly. 

I wish you all the best and I look forward to hearing from you. Feel free to post any questions and I’ll do my best to help out along the way.

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My iPhone Won’t Send Pictures! Here’s The Real Fix. https://www.payetteforward.com/my-iphone-wont-send-pictures-heres-real-fix/ https://www.payetteforward.com/my-iphone-wont-send-pictures-heres-real-fix/#comments Wed, 31 Mar 2021 16:00:50 +0000 https://www.payetteforward.com/?p=3780 You’re trying to send pictures from your iPhone, but they won’t go through. It doesn’t matter whether you’re using Messages, Photos, or another app – nothing works. Instead, your iPhone says Not Delivered with the red exclamation point inside the circle, or your photos get stuck halfway through sending and never finish. In this article, I’ll explain why your iPhone won’t send [...]

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You’re trying to send pictures from your iPhone, but they won’t go through. It doesn’t matter whether you’re using Messages, Photos, or another app – nothing works. Instead, your iPhone says Not Delivered red circle exclamation pointwith the red exclamation point inside the circle, or your photos get stuck halfway through sending and never finish. In this article, I’ll explain why your iPhone won’t send pictures and how to diagnose and fix the problem for good.

What You Need To Know Before We Begin

The first thing we need to do to figure out why your iPhone won’t send pictures is answer these two questions, and I’ll help you with both.

Are Pictures Not Sending Using iMessage or Regular Text Messages?

Any time you send or receive a text or picture message on your iPhone, it goes through as either a regular text message or an iMessage. In the Messages app, the iMessages you send show up in blue bubbles and the text messages you send show up in green.

imessage in blue bubble

Even though they work together seamlessly in the Messages app, iMessages and text messages use different technologies to send pictures. iMessages are sent using Wi-Fi or the wireless data plan you purchase through your wireless carrier. Regular text / picture messages are sent using the text messaging plan you purchase through your wireless carrier.

text message in green bubble

When your iPhone won’t send pictures, the problem is usually with text messages or iMessages — not with both. In other words, pictures will send with iMessages, but won’t send with text / picture messages — or vice versa. Even if you do have a problem with both, we need to troubleshoot each problem separately.

To find out whether your iPhone is having a problem sending messages with iMessages or text messages, open the Messages app and open up a conversation with someone you can’t send pictures to. If the other messages you’ve sent that person are in blue, your iPhone won’t send pictures using iMessage. If the other messages are in green, your iPhone won’t send pictures using your text messaging plan.

Are Pictures Not Sending To One Person, Or Everyone?

Now that you know whether the problem is with iMessages or text / picture messages, it’s time to determine whether you’re having a problem sending photos to everyone or to just one person. To do this, try sending a picture to someone else as a test, but read this first:

Before you send a test picture, make sure you send it to someone who is using the same technology (iMessage or text / picture messages) as the person you can’t send pictures to. Here’s what I mean:

If pictures won’t send using to someone using iMessage, send a test picture to someone else who uses iMessage (blue bubbles). If you pictures won’t send using your text / picture messaging plan, send a test picture to someone else whose messages go through as text messages (in green bubbles).

As a rule of thumb, if a picture won’t send to just one person, the problem is on their end and they may need to change something on their iPhone or with their wireless carrier to fix the problem. If you iPhone won’t send pictures to anyone, the problem is on your end. I’ll give you solutions for both scenarios below.

If Your iPhone Won’t Send Pictures Using iMessage

1. Test Your Internet Connection

iMessages are sent over your iPhone’s connection to the internet, so the first thing we’ll do is test your iPhone’s connection to the internet. The easiest way to do this is to try sending a message using your wireless data plan  and then try sending a message when your iPhone is connected to Wi-Fi.

If your iPhone is connected to Wi-Fi and your iPhone won’t send pictures, go to Settings -> Wi-Fi and turn off Wi-Fi. Your iPhone will connect to the cellular data network, and you should see 5G, LTE, 4G, or 3G appear in the upper left-hand corner of the screen.

turn off the wifi on your iphone

Try sending the picture again. If it goes through, the problem lies with your Wi-Fi connection, and I’ve written an article that explains what to do when your iPhone won’t connect to Wi-Fi. Don’t forget to turn Wi-Fi back on when you’re done!

If your iPhone won’t send pictures when it’s not connected to Wi-Fi, go somewhere that has Wi-Fi, connect to the Wi-Fi network in Settings -> Wi-Fi, and try sending the message again. If the message goes through, the problem is probably with your iPhone’s cellular data connection.

2. Make Sure Cellular Data Is Turned On

Go to Settings -> Cellular and make sure the switch next to Cellular Data is turned on. When you’re not connected to Wi-Fi, iMessages are sent using your wireless data plan, not your text messaging plan. If Cellular Data is turned off, the pictures you send as text / picture messages will go through, but the pictures you send as iMessages will not.

make sure cellular data switch is turned on

3. Does The Other Person Have iMessage Turned On?

I recently worked with a friend whose messages weren’t going through to her son after he got a new, non-Apple phone. It’s a common problem that happens when someone switches to an Android smartphone but doesn’t sign out of iMessage.

Here’s the situation: Your iPhone and the iMessage server think that person still has an iPhone, so they try to send pictures using iMessage, but they never go through. Fortunately, there’s a simple way for them to sign out of iMessage and solve the problem for good. Tell them to follow this link to Apple’s support page where they can disable iMessage by sending themselves a text message and typing in a confirmation code online.

4. Reset Network Settings

An inadvertent change in the Settings app can cause connection problems that can be tricky to diagnose, but there’s a good way to fix them all at once. Reset Network Settings is a great way to reset just those settings that affect the way your iPhone connects to Wi-Fi and the cellular network, without affecting any of your personal information. You will have to reconnect to your Wi-Fi network again, so make sure you know the password before you move on.

To reset the network settings on your iPhone, go to Settings -> General -> Reset -> Reset Network Settings, enter your passcode, and tap Reset Network Settings. Try sending another test message after your iPhone reboots to see if the problem was resolved.

reset network settings on an iphone

If you’re still having problems after you’ve followed these steps, skip to the section called If Your iPhone Still Won’t Send Pictures.

If Your iPhone Won’t Send Pictures Using Your Text / Picture Messaging Plan

1. Make Sure MMS Messaging Is Turned On

We’ve already discussed the two types of messages that are sent using the Messages app: iMessages and text / picture messages. And, to make things more complicated, there are also two types of text / picture messages. SMS is the original form of text messaging that only sends short amounts of text, and MMS, which was developed later, is capable of sending pictures and longer messages.

If MMS is turned off on your iPhone, regular text messages (SMS) will still go through, but pictures will not. To make sure MMS is turned on, go to Settings -> Messages and make sure the switch next to MMS Messaging is turned on.

turn on mms messaging

2. Check For A Carrier Settings Update

Apple and your wireless carrier routinely push carrier settings updates to help improve your iPhone’s connection to your carrier’s network. Your iPhone could experience cellular issues if the carrier settings aren’t up to date.

A pop-up typically appears on the screen when a carrier settings update is available. If you see the pop-up on your iPhone, tap Update.

You can manually check for a carrier settings update by opening Settings and tapping General -> About. A pop-up will appear here in about ten seconds if a carrier settings update is available. If a pop-up doesn’t appear, move onto the next step!

Carrier Settings Update On iPhone

3. Reset Network Settings

4. Contact Your Wireless Carrier

Unfortunately, when it comes to problems with your iPhone’s connection to your wireless carrier, you may need to contact them for help. Customer account issues and technical outages can cause MMS messages not to be delivered, and the only way to know for sure is to call and ask.

The easiest way to find out what number to call is to search Google for “your wireless carrier (Verizon, AT&T, etc.) wireless customer support number”. For example, if you Google “Verizon wireless customer support number”, you’ll find the number at the top of the search results.

If Your iPhone Still Won’t Send Pictures

If you still can’t send pictures with your iPhone, my advice on how to proceed depends upon whether you can’t send pictures to just one person or you can’t send them to anyone.

If you can’t send pictures to just one person, ask them if they can receive iMessages or text / picture messages from anyone. Remember, they may be able to receive iMessages but not text / picture messages, or vice versa. Your best bet is to share this article with them and have them go through the troubleshooting steps themselves.

If you think the problem is on your end, here’s what to do next: Delete your conversation with them in the Messages app, delete their contact from your iPhone, and follow the instructions above to Reset Network Settings. After your iPhone reboots, type their phone number into the Messages app and try sending them a picture message. If it goes through, add their contact information again and you’re good to go.

If that still doesn’t work, you may need to back up your iPhone to iCloud or iTunes, restore your iPhone, and then restore your data from the backup. Restoring your iPhone erases everything on it and reloads the software, a process that can solve all sorts of software issues. I recommend you do a DFU restore, which is a special type of restore that Apple techs use at the Apple Store. I’ve written an article that explains how to DFU restore your iPhone.

Wrapping It Up

Now that your iPhone is sending pictures again, go ahead and send some pictures to your family and friends. But be careful: I know someone who tried to send a picture of his Christmas tree in a group text to his entire family, but accidentally ended up sending else. It was an awkward Christmas. I’d like to hear about your experiences figuring out why you couldn’t send pictures on your iPhone in the comments section below, and I’ll be here to help along the way.

Thanks for reading, and remember to pay it forward,
David P.

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My iPhone Screen Is Too Dark! Here’s The Brightness Fix. https://www.payetteforward.com/my-iphone-screen-is-too-dark-heres-the-brightness-fix/ https://www.payetteforward.com/my-iphone-screen-is-too-dark-heres-the-brightness-fix/#comments Tue, 30 Mar 2021 18:00:13 +0000 https://www.payetteforward.com/?p=6189 You look down at your iPhone and it’s so dark that you can barely see the screen. Is the brightness too low? Maybe — but maybe not. In iOS 14, there are two settings on your iPhone that can cause the screen to go almost completely dark, not just the brightness setting we’ve been using for years. In [...]

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You look down at your iPhone and it’s so dark that you can barely see the screen. Is the brightness too low? Maybe — but maybe not.

In iOS 14, there are two settings on your iPhone that can cause the screen to go almost completely dark, not just the brightness setting we’ve been using for years. In this article, I’ll show you what to do if your iPhone screen is too dark to see and how to make your iPhone brighter, even if the brightness level is all the way up. 

Help! My iPhone Screen Is Too Dark!

Prior to iOS 10, there was only one Brightness setting on your iPhone. Now there are two Settings that can cause your iPhone’s screen to be too dark: Brightness and White Point. I’ll walk you through both and show you how to change both settings below.

Note: If you can’t see anything on your iPhone’s display, check out our article called My iPhone Screen Is Black! to learn how to fix it. If it’s really, really dim, read on.

1. Check Your iPhone’s Brightness Level

You can adjust the brightness of your iPhone in Control Center. If you have an iPhone X or newer, swipe down from the upper right-hand corner of the screen. If you have an iPhone 8 or older, swipe up from the very bottom of the screen. Look for the vertical brightness slider and slide one finger up to increase the brightness of your iPhone.

use brightness slider in iphone control center

You can also adjust display brightness in Settings. Open Settings and tap Display & Brightness. Drag the slider under Brightness to the right to increase the brightness of your iPhone.

adjust iphone brightness in settings

If your iPhone is still too dark, it’s time to look at a new setting that Apple introduced with iOS 10: Reduce White Point.

2. Check Your iPhone’s White Point Settings

Reduce White Point is an Accessibility setting on iPhones that reduces harsh colors and makes your the screen noticeably dimmer. Accessibility settings are designed to make it easier for someone with a disability to use their iPhone. Problems occur when Accessibility settings get turned on accidentally or by a mischievous friend.

My iPhone Is Too Dark But Brightness Is All The Way Up! Here’s The Fix:

  1. Open Settings.
  2. Tap Accessibility.
  3. Tap the Display & Text Size.
  4. Look at the bottom of your screen and find the option labeled Reduce White Point. If the setting is turned on (the slider is green), turn it off by tapping the slider to the right of the option. The brightness level of your screen should then return to normal.

iphone reduce white point

More Troubleshooting For Dark iPhone Displays

1. Try Turning Off Auto-Brightness

Your iPhone has an Auto-Brightness setting automatically adjusts the brightness of the screen to give you the most ideal level based on surrounding light. Sometimes this setting can be a bit unhelpful as it’ll adjust the brightness to a level that’s too bright or too dark.

To turn off Auto-Brightness, open Settings and tap Accessibility -> Display & Text Size and turn off the switch next to Auto-Brightness.

turn off auto brightness on iphone

Keep in mind that turning off Auto-Brightness can make your iPhone’s battery drain faster. If you plan to turn off Auto-Brightness anyway, check out our other article for several iPhone battery-saving tips.

2. Make Sure Zoom Isn’t On

If you recently used the Zoom feature in Settings -> Accessibility -> Zoom and left it on accidentally, it may be the reason why your iPhone screen is too dark! Using the Zoom setting, you can actually make the iPhone display darker than you’re able to with the Brightness slider.

3. Reset All Settings

If your iPhone’s screen is still too dim, go to Settings -> General -> Reset -> Reset All Settings to eliminate the possibility that something in the Settings app is causing your iPhone’s screen to be too dark.

This reset restores everything in the Settings app to the factory defaults. It’ll be as if you were opening the app for the very first time. You’ll have to set up your wallpaper again, reconnect your Bluetooth devices, reenter your Wi-Fi passwords, and more.

4. DFU Restore Your iPhone

A DFU restore is the deepest kind of restore you can do on an iPhone. If your iPhone’s screen is still too dark, a DFU restore is the last troubleshooting step you can take before exploring repair options. This special type of restore wipes both software and hardware settings, so make sure to back up your iPhone, and then follow our DFU restore guide to give it a try.

4. Repair Your iPhone

If after following all of these steps you find that your iPhone’s screen is still dark, it may be time to repair your iPhone. Check out my article about the best places to get your iPhone for repaired for a list of the most reliable repair sources.

iPhone Brightness, Restored!

You’ve fixed the problem and your iPhone is bright enough to see again. Make sure to share this article on social media with your friends, family, and followers. Leave a comment below about which solution worked for you!

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My iPad Won’t Update! Here’s The Real Fix. https://www.payetteforward.com/ipad-wont-update-fix/ https://www.payetteforward.com/ipad-wont-update-fix/#respond Mon, 29 Mar 2021 19:00:06 +0000 https://www.payetteforward.com/?p=22784 You’re trying to update your iPad, but something’s not working right. No matter what you do, your iPad won’t update! In this article, I’ll explain how to fix the problem when your iPad is not updating. Check Apple’s Servers When a new iPadOS update is released, everyone wants to download it right away. Unfortunately, this can [...]

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You’re trying to update your iPad, but something’s not working right. No matter what you do, your iPad won’t update! In this article, I’ll explain how to fix the problem when your iPad is not updating.

Check Apple’s Servers

When a new iPadOS update is released, everyone wants to download it right away. Unfortunately, this can slow down and sometimes overload Apple’s servers, preventing you from downloading the update.

Check Apple’s servers to make sure they’re working properly. If dots are green, the servers are up and running.

Restart Your iPad

Restarting your iPad is easy to do and can fix minor software bugs. All of the programs on your iPad shut down naturally. They’ll get a fresh start when you turn your iPad on again.

If your iPad has a Home button, press and hold the power button until slide to power off appears on the screen. If your iPad doesn’t have a Home button, press and hold either volume button and the Top button simultaneously until slide to power off appears.

In either case, swipe the red power icon from left to right to shut down your iPad. Wait about thirty seconds, then press and hold the power button (iPads with a Home button) or Top button (iPads without a Home button) again to turn your iPad on again.

turn off ipad

Is Your iPad Eligible For The Update?

Older iPads may not support newer iPadOS updates. When an older iPad gets added to Apple’s list of vintage and obsolete devices, it may no longer be eligible for repair services or compatible with new iPadOS updates. Double-check to make sure your iPad is still eligible for the latest iPadOS update before continuing!

Check Storage Space On Your iPad

iPadOS updates can be quite large. There may not be enough storage space left on your iPad to download the update. Head to Settings -> General -> iPad Storage to see how much space is left on your iPad.

ipad storage

At the top of the screen, you’ll find some handy recommendations to quickly save storage space if necessary. Check out our other article if you need help clearing up storage space!

Try Updating Using Your Computer

If your iPad isn’t updating in Settings, try using your computer. First, grab a Lightning cable to plug your iPad into your computer.

If you have a PC or a Mac running macOS Mojave 10.14, open iTunes and click on the iPad icon near the upper left-hand corner of iTunes. Click Check for Update, then Download and Install if an update is available.

If you have a Mac running macOS Catalina 10.15, open Finder and click on your iPad under Locations. Click Check for Update, then Download and Install if an update is available.

check for ipad update in finder

Reset All Settings

When you Reset All Settings on your iPad, everything in Settings gets restored to factory defaults. You’ll have to set up your wallpaper, Bluetooth devices, and Wi-Fi networks again. It’s a small sacrifice to fix a nagging iPad software problem.

Open Settings and tap General -> Reset -> Reset All Settings. Tap Reset All Settings when the confirmation pop-up appears. Your iPad will turn off, reset, and turn on again.

reset all settings on ipad

Back Up Your iPad

Before moving onto the next step, we recommend saving a backup of all the information on your iPad. This way, you won’t lose all of your photos, videos, and more when you put your iPad in DFU mode.

Back Up Your iPad Using iCloud

Backing up your iCloud requires a Wi-Fi connection. Head to Settings -> Wi-Fi and make sure a checkmark appears next to the name of your Wi-Fi network. Then:

  1. Open Settings.
  2. Tap on your name at the top of the screen.
  3. Tap iCloud.
  4. Tap iCloud Backup.
  5. Make sure the switch next to iCloud Backup is on.
  6. Tap Back Up Now.

Back Up Your iPad Using iTunes

If you have a PC or a Mac running macOS 10.14 or older, you’ll use iTunes to create a backup of your iPad.

  1. Connect your iPad to your computer using a charging cable.
  2. Open iTunes.
  3. Click on the iPad icon in the upper left-hand corner of the iTunes window.
  4. Click the circle This Computer.
  5. While it’s not necessary, we recommend checking the box next to Encrypt Local Backup.
  6. Click Back Up Now.

Back Up Your iPad Using Finder

If you have a Mac running macOS 10.15 or newer, you’ll use iTunes to create a backup of your iPad.

  1. Connect your iPad to your Mac using a charging cable.
  2. Open Finder on your Mac.
  3. Click on your iPad under Locations.
  4. Click the circle next to Back up all of the data on your iPad to this Mac.
  5. We also recommend checking the box next to Encrypt local backup.
  6. Click Back Up Now.

back up ipad using finder

DFU Restore Your iPad

A Device Firmware Update is the deepest type of restore you can do on an iPad. Every line of code is erased and reloaded and the latest version of iPadOS is installed. This is the last software troubleshooting step you can take when your iPad won’t update.

We highly recommend backing up your iPad before putting in in DFU mode. When you’re ready, check out our other article to learn how to DFU restore your iPad!

Up To Date And Ready To Go!

You’ve successfully updated your iPad! Now you’ll know just what to do the next time your iPad isn’t. Have any other questions? Let us know in the comments section below.

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My iPad Screen Is Blurry! Here’s The Real Fix. https://www.payetteforward.com/my-ipad-screen-is-blurry-heres-the-real-fix/ https://www.payetteforward.com/my-ipad-screen-is-blurry-heres-the-real-fix/#comments Mon, 22 Mar 2021 14:30:18 +0000 https://www.payetteforward.com/?p=18621 Your iPad’s display looks a little blurry and you’re not sure why. No matter what you try, you can’t clearly see anything on your iPad. In this article, I’ll explain why your iPad screen is blurry and show you how to fix the problem! Restart Your iPad The first thing to do when your iPad screen [...]

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Your iPad’s display looks a little blurry and you’re not sure why. No matter what you try, you can’t clearly see anything on your iPad. In this article, I’ll explain why your iPad screen is blurry and show you how to fix the problem!

Restart Your iPad

The first thing to do when your iPad screen is blurry is to turn it off and back on. This can sometimes fix a minor software bug that could be making the display appear blurry.

To shut down your iPad, press and hold the power button until slide to power off appears. If your iPad doesn’t have a Home button, simultaneously press and hold Top button and either volume button simultaneously. Swipe the red power icon left to right across the words slide to power off.

slide to power off turn off ipad

Wait a few moments, then press and hold the power button again until the Apple logo appears to turn your iPad back on.

If your iPad’s display is frozen, hard reset it. Press and hold the Home button and the power button simultaneously until the screen turns black and the Apple logo appears.

If your iPad doesn’t have a Home button: quickly press and release the volume up button, then quickly press and release the volume down button, then press and hold the Top button until the screen goes black and the Apple logo appears.

Does The Screen Get Blurry When You Use A Specific App?

If your iPad screen only gets blurry when you open a specific app, there may be a problem with that app, not your iPad’s display. Apps coded by amateur developers can wreak havoc on your iPad and cause a ton of different software problems.

You can check to see if an app is constantly crashing on your iPhone by going to Settings -> Privacy -> Analytics -> Analytics Data. If you see the name of an app listed here over and over again, it could indicate a software problem with that app.

ipad privacy analytics data

The fastest way to fix software problems with a troublesome app is to delete it. You could try reinstalling the app afterwards, but you’re probably best off finding an alternative.

Press and hold on an app icon until the menu appears. Tap Delete App, then tap Delete to confirm your decision.

delete app on ipad

Does The Screen Get Blurry When You Stream Videos?

Often times, your iPad screen only gets blurry when you’re streaming videos. Most of the time, this is the result of a low-quality video, not an issue directly related to your iPad.

Videos usually stream in low-quality (360p or lower) for one of two reasons:

  1. Slow internet speeds.
  2. Video quality settings.

Unfortunately, there’s much you can do if your internet speeds are slow other than restart your router or upgrade your internet plan. When possible, stream video using Wi-Fi instead of cellular data for more reliable stream quality.

Video quality settings can usually be adjusted within a video streaming app. For example, you can tap the settings button (gear icon) and choose what quality you want to watch the video in. The higher the number, the sharper the video will be!

adjust video quality settings on youtube

Put Your iPad In DFU Mode

A DFU restore is the deepest type of iPad restore. All of the code on your iPad gets erased and reloaded, restoring your iPad to its default factory settings.

This step allows us to completely eliminate the possibility of a software problem on your iPad. If your iPad screen is still blurry after a DFU restore, you’ll probably have to get it repaired.

Before putting your iPad in DFU mode, make sure to create a backup so you don’t lose any of your data or personal information. Once you’ve saved a backup, check out our iPad DFU restore walkthrough to learn how to put your iPad in DFU mode!

Back Up Your iPad Using iTunes

Plug your iPad in iTunes and click the iPad button near the upper left-hand corner of the screen. Then, click Back Up Now.

ipad back up now itunes

Back Up Your iPad Using Finder

If you have a Mac running macOS Catalina 10.15 or newer, you’ll back up your iPad using Finder. Plug your iPad into your Mac using a charging cable. Open Finder and click on your iPad under Locations.

Click the circle next to Back up all of the data on your iPad to this Mac. Then, click Back Up Now.

back up ipad using finder

iPad Repair Options

It’s time to start exploring repair options if your iPad’s display is still blurry. Your first trip should probably be the Apple Store, especially if you have an AppleCare+ protection plan for your iPad. An Apple tech or Genius will be able to help you determine if a repair is completely necessary.

Remember to set up an appointment at your nearby Apple Store before heading in. Without a scheduled appointment, you may wind up spending most of your day standing around the Apple Store waiting for service!

I Can See Clearly Now

Your iPad display is clear again and everything looks great! You’ll know exactly how to fix the problem the next time your iPad screen is blurry. Feel free to leave any other comments or questions you have in the comments section down below.

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I Deleted the App Store, Safari, iTunes, or the Camera from my iPhone, iPad, or iPod! (No You Didn’t!) https://www.payetteforward.com/i-deleted-app-store-safari-itunes-camera-from-my-iphone-ipad-pod-heres-the-real-fix/ https://www.payetteforward.com/i-deleted-app-store-safari-itunes-camera-from-my-iphone-ipad-pod-heres-the-real-fix/#comments Mon, 22 Mar 2021 14:00:06 +0000 https://www.payetteforward.com/?p=453 From a former Apple employee: Has the App Store, Safari, iTunes, or the Camera app gone missing from your iPhone, iPad, or iPod? Here's the simple fix!

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Has the App Store, Safari, iTunes, or the Camera app gone missing from your iPhone, iPad, or iPod? Good news: You didn’t delete them, because you can’t! In this article, I’m going to tell you how to find out where the App Store, Safari, iTunes, or Camera is hiding on your iPhone, iPad, or iPod and show you exactly how to get them back!

Apple is all about making their devices family friendly and they build in a wonderful array of parental controls so that we can keep kids safe. Unfortunately, when it comes to technology, the parental controls built into our iPhones, iPads, and iPods are sometimes more effective on adults than kids. If we or someone we know accidentally enables these restrictions, it’s frustrating. If we forget the passcode we set, it’s even more frustrating. And that’s where I come in.

If you haven’t figured it out yet, here’s why the App Store, Safari, iTunes, Camera, or any other functionality that should be on your iPhone has gone missing:

Restrictions (Apple’s Parental Controls) have been enabled on your iPhone, iPad, or iPod, and you (or someone you know) has disabled these apps from running on your device.

Let’s Get Back Your Missing Apps

Here’s how to fix it: Go to Settings -> Screen Time -> Content & Privacy Restrictions. Next, tap Allowed Apps. Make sure the switches next to Safari, iTunes Store, and Camera are turned on.

check allowed apps on iphone

If you believe you deleted the App Store, go back to Settings -> Screen Time -> Content & Privacy Restrictions. Then, tap iTunes & App Store Purchases. Make sure it says Allow next to Install Apps, Deleting Apps, and In-app Purchases. If one of these options says Don’t Allow, tap on it, then tap Allow.

allow itunes and app store purchases

You can turn off Screen Time entirely if you want to prevent this problem from ever happening again. Open Settings and tap Screen Time -> Turn Off Screen Time.

turn off iphone screen time

If your iPhone is running a iOS 11 or earlier, the process is a little different. Go to Settings -> General -> Restrictions and enter the Restrictions passcode that was entered on your iPhone when you first enabled Restrictions. This may be different from the passcode lock you usually use to unlock your phone.

tap restrictions and restrictions passcode

Unfortunately, if you don’t know this password, the only way to disable the password and reenable the App Store, Safari, iTunes, or Camera is to restore your iPhone back to factory settings using iTunes. Skip down to the next section if you have to restore your iPhone, iPad, or iPod.

Now that we’re looking at the Restrictions menu, tap Disable Restrictions at the top to fix the problem once and for all. As you gaze through the options, you might notice you accidentally had some functionality turned off.

tap on disable restrictions

If you thought you deleted the App Store on an iPhone running iOS 11 or earlier, you probably just had ‘Installing Apps’ turned off. Now that you’re a big boy or girl, you can handle the responsibility of choosing which apps you want to download or what you want to use the camera to take pictures of! I think it’s time to leave the nest.

app store turned off in restrictions

If You Have To Restore Your iPhone, iPad, or iPod

If you can’t remember your Restrictions passcode for the life of you, here are some suggestions to make the restore process go nice and smooth:

  • Back up your iPhone, iPad, or iPod to iCloud, iTunes, or Finder before you restore your phone. That way, just in case something goes wonky, you’re 100% safe and sound.
  • Transfer all your photos and videos to your computer using the USB charger cable that came with your iPhone, iPad, or iPod. To learn more about how to import your photos and videos to your computer, check out Apple’s article called iOS: Importing personal photos and videos from iOS devices to your computer.
  • Double-check that all your contacts, calendars, notes, and other personal information is synchronized on iCloud, Gmail, Exchange, Yahoo, AOL, or any other cloud service. If your personal information is stored on the cloud, it won’t be deleted when you restore your iPhone, and it will be immediately come back to your device when you set up those accounts again. To learn more about syncing contacts, calendars, and other personal information on your iPhone, iPad, or iPod, check out my article, Why Are Some Of My Contacts Missing From My iPhone, iPad, or iPod? Here’s The Real Fix!

Putting Humpty-Dumpty Back Together Again

When you’re ready to restore your phone, check out Apple’s article, “Use iTunes to restore your iOS device to factory settings” for step by step instructions. After the restore has finished, you can restore from a backup that was created before the restrictions were accidentally put in place or set your device up as a new iPhone, iPad, or iPod.

Setting your iPhone, iPad, or iPod up again is relatively easy, and I’m here to help if you have questions. If you’ve chosen to set your phone up again from scratch, head to Settings -> Mail -> Accounts and add your email accounts. You’ll be able to synchronize your contacts, calendars, and other personal information from iCloud or whichever account you use.

accounts in mail settings

Transfer the photos and videos you imported to your computer back to your iPhone, iPad, or iPod using iTunes or Finder. Lastly, re-download your apps from the App Store. Remember that once you buy something from the App Store, iTunes Store, or iBooks, it’s linked forever to your Apple ID, so you never have to re-buy anything.

Your Apps Are Back!

I wrote this post after being inspired by an email I received from Mara K., who reached out for help after her husband had been on the phone with AT&T and visited their local Apple Store. My heart goes out to those of you who have spent a lot of time trying to figure out how you possibly could have deleted the App Store, Safari, iTunes, Camera, or disabled any of the other built-in functionality that comes with the iPhone, iPad, or iPod.

The post I Deleted the App Store, Safari, iTunes, or the Camera from my iPhone, iPad, or iPod! (No You Didn’t!) appeared first on Payette Forward.

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My iPhone Won’t Turn Off! Here’s The Real Fix. https://www.payetteforward.com/my-iphone-wont-turn-off-heres-the-real-fix/ https://www.payetteforward.com/my-iphone-wont-turn-off-heres-the-real-fix/#comments Fri, 19 Mar 2021 18:30:21 +0000 https://www.payetteforward.com/?p=6808 Your iPhone won’t turn off and you’re not sure why it’s happening. Maybe you’re trying to disconnect from the outside world for a few minutes, or you’re trying to save a lot of battery life. In this article, I’ll explain why your iPhone won’t turn off and how to fix the powering off problem for [...]

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Your iPhone won’t turn off and you’re not sure why it’s happening. Maybe you’re trying to disconnect from the outside world for a few minutes, or you’re trying to save a lot of battery life. In this article, I’ll explain why your iPhone won’t turn off and how to fix the powering off problem for good.

Why Won’t My iPhone Turn Off?

Usually, your iPhone won’t turn off because there is either a problem with the software on your iPhone or the screen or power button isn’t working correctly.

Whatever the case, this handy guide will walk you through how to fix an iPhone that won’t turn off. By the end, you’ll know how to work around an unresponsive iPhone screenhow to turn off your iPhone if the power button won’t work, and repair options if you need professional help.

1. Try To Turn Off Your iPhone

First things first. To turn off your iPhone, press and hold down the Sleep / Wake button (what most people refer to as the power button). If you have an iPhone without a Home button, press and hold the side button and either volume button simultaneously.

Release the button or buttons when slide to power off appears on the screen. That’s your cue to touch the red power icon and swipe it with your finger from the left to the right side of the screen. Ideally, your iPhone will turn off when you do this. If it doesn’t, and you’re scratching your head, keep reading.

Pro tip: If you see the “slide to power off” wording on your screen, but your screen won’t respond, try some of the tricks from my article about what to do when your iPhone touch screen isn’t working.

2. Hard Reset Your iPhone

The next step is a hard reset. To do this, hold down the Sleep/Wake button (the power button) and the Home button at the same time. Press and hold these two buttons together until the Apple logo appears on your iPhone’s display. You may need to press both buttons for as long as 20 seconds, so be patient!

Performing a hard reset on an iPhone 7 or 7 Plus is slightly different. To hard reset an iPhone 7 or 7 Plus, press and hold the power button and the volume down button at the same time until the Apple logo appears on the screen.

If you have an iPhone 8 or newer, press and release the volume up button, then press and release the volume down button, then, press and hold down the side button until the screen goes black and the Apple logo appears.

A hard reset can help restart software that may be working improperly. I’d like to stress that this is not the right way to turn off your iPhone every time. If the normal power off option works, use that. A hard reset can interrupt software and actually cause more problems if you do it for no reason.

3. Turn On AssistiveTouch And Turn Your iPhone Off Using A Software Power Button

If the power button on your iPhone doesn’t work, you can’t do step 1 or 2. Fortunately, you can turn off your iPhone using just your software that’s built into Settings app.

How Do I Turn Off My iPhone When The Power Button Doesn’t Work?

AssistiveTouch is a feature that allows you to control your iPhone entirely from the screen. This is handy if you have trouble with your iPhone’s buttons or are physically unable to use them.

To access AssistiveTouch, go to Settings -> Accessibility -> AssistiveTouch.

turn on assistivetouch ios 13

Tap the toggle to the right side of the AssistiveTouch option to turn on the feature and turn the toggle green. A light gray square should appear with a lighter colored circle in the middle. This is your AssistiveTouch menu.Tap the square to open it.

Turn off iPhone with AssistiveTouchTo shut off your iPhone with AssistiveTouch, choose Device and then tap and hold the Lock Screen icon. This will take you to a screen that says “slide to power off.” Drag the red power icon from left to right to turn off your iPhone

How Do I Turn My iPhone Back On If The Power Button Doesn’t Work?

To turn your iPhone back on if the power doesn’t work, plug it into power. The Apple logo will appear on your screen and you’ll be able to use your iPhone as usual.

4. Restore Your iPhone

Sometimes, a software or firmware problem isn’t so easy to fix. If you’ve tried the soft reset method and your iPhone still won’t turn off, it’s time to try using iTunes (PCs and Macs running macOS 10.14 or older) or Finder (Macs running macOS 10.15 or newer) to reset your iPhone’s software.

Restoring Using iTunes

Plug your iPhone into a computer that has iTunes installed. Choose your iPhone when it pops up. First, click Back Up Now to back up your iPhone to your computer, and then select Restore Backup. This will take you to a list of backups to select from. Choose the one you just made.

Follow the iTunes prompts to restore your iPhone to its previous configuration. When you’re done, unplug your iPhone and test it. You should be able to turn off your iPhone now.

Restoring Using Finder

Connect your iPhone to your Mac using a Lightning cable and open Finder. Click on your iPhone under Locations on the left side of Finder. Click Restore Backup and select the backup you just created when the list of backups appears on the screen. Follow the prompts to restore your iPhone.

If you have trouble restoring your iPhone, try doing a DFU restore. Our guide will show you how to put your iPhone into DFU mode and the best way to restore it.

5. Find A Workaround (Or Put Up With It)

If you’ve tried doing a soft reset and restoring your iPhone with iTunes and your iPhone still won’t turn off, something more serious may be wrong with your iPhone.

Turn on Airplane ModeIf you wanted to turn off your iPhone to keep it silent, you can always turn off the sound on your iPhone with the Ring / Silent switch on the upper left-hand side of the phone. That way, you won’t hear any alerts.

Or if you want to stop getting emails, calls, and texts altogether — even if it’s just on the screen — you can turn on Airplane Mode. It’s the first option at the top of the page under Settings. Just remember that you won’t get any incoming calls or messages or be able to make outbound ones with your iPhone in Airplane Mode. You have to turn Airplane Mode off again to be able to send or receive calls or messages.

6. Repair Your iPhone

Sometimes, the physical components (called hardware) of your iPhone can simply stop working. When this happens, getting your iPhone replaced or fixed is a good option.

If your iPhone is under warranty, Apple (or another company such as a store or your cellular service provider if you purchased a warranty through them) may offer to replace your iPhone for you. So, it pays to check on this first.

For iPhones with broken buttons that aren’t covered by a warranty, using a repair service is one way to keep your iPhone and just get the broken hardware replaced. Apple offers repairs for a fee and so do several third-parties, including local repair shops and send-away online services. Repairing your iPhone can cost significantly less than purchasing a new one. Check out our article about finding iPhone repair near me and online for more tips about choosing the best repair option.

Your iPhone Is Turning Off Again!

You’ve fixed the problem and your iPhone is turning off again. Make sure to share this article on social media to teach your friends and followers what to do when their iPhone won’t turn off too. Leave a comment down below if you have any other questions about your iPhone!

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