Payette Forward https://www.payetteforward.com Expert Help with iPhone, iPad, and Mac Tue, 25 Jun 2019 19:46:17 +0000 en-US hourly 1 https://wordpress.org/?v=5.1.1 My iPhone Won’t Charge, But It Says It’s Charging! Here’s The Fix. https://www.payetteforward.com/iphone-wont-charge-but-says-its-charging-fix/ https://www.payetteforward.com/iphone-wont-charge-but-says-its-charging-fix/#respond Tue, 25 Jun 2019 19:46:17 +0000 https://www.payetteforward.com/?p=21582 You plug your iPhone in and walk away. An hour later you come back to leave the house and to your surprise, the battery is just as dead as when you left it. Your iPhone says it’s charging, but clearly it has not. In this article, I’ll explain what to do when your iPhone won’t [...]

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You plug your iPhone in and walk away. An hour later you come back to leave the house and to your surprise, the battery is just as dead as when you left it. Your iPhone says it’s charging, but clearly it has not. In this article, I’ll explain what to do when your iPhone won’t charge, but it says it’s charging!

There Must Be A Problem With The Battery, Right?

The software on your iPhone controls everything. If there is no increase in charge, it’s more likely than not that there’s an issue with the software, not the hardware. The steps below will help you diagnose and fix the real reason why your iPhone isn’t charging even though it says that it is.

I’d Rather Watch Than Read!

Great! Payette Forward’s iPhone experts David and David created a video walkthrough to help you solve this problem.

Hard Reset Your iPhone

A hard reset forces your iPhone to quickly restart, which can sometimes fix a software crash. It’s possible your iPhone crashed, making the display go black and giving off the appearance that your iPhone isn’t charging.

There are different ways to perform a hard reset depending on which iPhone that you have:

iPhone 8 and newer models

Press Volume Up and let go, then press Volume Down and let go, then press and hold the side button until the screen turns off and then turns back on. You can release the side button when the Apple logo appears.

iPhone 7 and 7 Plus

Press and hold the Sleep/Wake button and down the Volume Down button simultaneously. Keep holding both buttons until the screen turns black and the Apple logo appears.

iPhone 6 and earlier

Press and hold the Sleep/Wake and Home buttons simultaneously until the Apple logo shows up on the screen.

Clean Out Your Charging Port

If a hard reset didn’t do the trick, try cleaning out the charging port. We recommend using an anti-static brush to do this, but if you don’t have one hanging around (most people don’t), you can use a clean, unused toothbrush instead. Just brush back and forth to loosen and dislodge any possible gunk or debris hiding in your charging port.

Try A Different Lightning Cable

If your iPhone is still refusing to charge even when it says it is, try using a different Lightning cable. There could be an issue with your Lightning cable, not your iPhone. While you’re at it, try a different charging too. A wall charger, laptop USB port, and a car charger are all good options.

Put Your iPhone In DFU Mode

The DFU (Device Firmware Update) restore is the most in-depth restore you can do on your iPhone. Before putting your iPhone in DFU mode, you’ll want to back it up to avoid losing all of your data, such as your contacts and photos. When you’re ready, check out our article to learn how to DFU restore your iPhone.

iPhone Repair Options

If none of our software troubleshooting steps fixed your iPhone’s charging issue, you’ll probably have to get it repaired.

Take your iPhone into your local Apple Store, especially if it’s still under warranty. We recommend setting up an appointment first to make sure someone is available as soon as you arrive. We also recommend Puls, an on-demand repair company that will send a vetted technician to you in as little as one hour.

Buying a new phone is often a cheaper option than paying for an expensive repair. Use the UpPhone phone comparison tool to find the best prices on phones from Apple, Samsung, Google, and more. We’ll help you find the best cell phone deals from every carrier, all in one place.

Fully Charged!

Without a charged battery, you can’t really do anything on your iPhone. Fortunately, you now know what to do wen your iPhone won’t charge, but it says it’s charging. Leave a comment below letting us know what worked for you!

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What Is 3D Touch On iPhone? Here’s The Truth! https://www.payetteforward.com/what-is-3d-touch-on-iphone/ https://www.payetteforward.com/what-is-3d-touch-on-iphone/#respond Thu, 13 Jun 2019 16:00:54 +0000 https://www.payetteforward.com/?p=21547 You just switched to an iPhone and you want to know more about 3D Touch. This often neglected tool has a lot of different uses! In this article, I’ll define what 3D Touch is, show you how to use it, and explain how it can be beneficial for you! What Is iPhone 3D Touch? iPhone [...]

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You just switched to an iPhone and you want to know more about 3D Touch. This often neglected tool has a lot of different uses! In this article, I’ll define what 3D Touch is, show you how to use it, and explain how it can be beneficial for you!

What Is iPhone 3D Touch?

iPhone 3D Touch is a pressure-sensitive feature on the iPhone 6s and newer models, excluding the iPhone XR. 3D Touch allows you to do more with certain apps and games. You can quickly take photos, reply to messages, preview web pages, make social media posts, and more.

How Do I Use 3D Touch?

To use 3D Touch, firmly press and hold down on an app icon or a notification on the Home screen. Your iPhone will then give you haptic feedback and a new menu will appear with quick actions.

app store 3d touch

How is 3D Touch Useful?

3D Touch can be helpful in many different ways. It allows you to preview and utilize different content and features without actually opening an app. For example, 3D Touch allows you to quickly take a selfie, record a video, or scan a QR code with the Camera app.

camera 3d touch

How Do I Change 3D Touch Sensitivity?

You do have the option to change the sensitivity of 3D Touch. This will affect how hard you need to press and hold on the screen to activate it. To change the sensitivity of 3D Touch:

  1. Open Settings.
  2. Tap General.
  3. Tap Accessibility.
  4. Tap on 3D Touch.
  5. Use the slider to adjust the sensitivity of the 3D Touch.

3d touch sensitivity

Can I Turn Off 3D Touch?

By default, 3D Touch is turned on. However, you can turn it off if you don’t need to use it. Follow these steps to turn off 3D Touch:

  1. Open Settings.
  2. Tap General.
  3. Tap Accessibility.
  4. Tap on 3D Touch.
  5. Turn off the switch at the top of the screen by tapping it.

turn off 3d touch

To turn 3D Touch back on, repeat the steps above. This time, tap the switch at the top of the screen to turn 3D Touch on. You’ll know its on when the switch is green.

iPhone 3D Touch: Explained!

I hope this article helped you gain a better understanding of what iPhone 3D Touch is and how to use it! Make sure to share this article on social media to teach your friends and family more about 3D Touch and how it is beneficial to iPhone users. If you have any other questions about 3D Touch, leave them in the comments section below.

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What Is iPhone Recovery Mode? Here’s The Truth! https://www.payetteforward.com/what-is-iphone-recovery-mode/ https://www.payetteforward.com/what-is-iphone-recovery-mode/#respond Tue, 11 Jun 2019 16:00:41 +0000 https://www.payetteforward.com/?p=21541 You’re trying to update or restore your iPhone, but it’s not working. Putting your iPhone into Recovery Mode is a useful troubleshooting step when you’re dealing with a complex software problem. In this article, I’ll tell you everything you need to know about iPhone Recovery Mode! What Is Recovery Mode? If your iPhone experiences trouble [...]

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You’re trying to update or restore your iPhone, but it’s not working. Putting your iPhone into Recovery Mode is a useful troubleshooting step when you’re dealing with a complex software problem. In this article, I’ll tell you everything you need to know about iPhone Recovery Mode!

What Is Recovery Mode?

If your iPhone experiences trouble with its software or an app, restarting can often fix the problem. However, sometimes these problems are more severe and require you to put your phone in Recovery Mode.

Overall, this is a fail safe that allows you update or restore your phone. It is a last resort and you will lose your data, unless you’ve backed up your iPhone first (and that’s why we recommend that you back up your iPhone).

Why Would I Put My iPhone In Recovery Mode?

Some problems that may require Recovery Mode include:

  • Your iPhone is stuck in a restart loop after installing an iOS update.
  • iTunes is not registering your device.
  • The Apple logo has been on the screen for several minutes with no change.
  • You see the “Connect to iTunes” screen.
  • You cannot update or restore your iPhone.

All of these issues mean your iPhone isn’t functioning correctly and it will take more than a simple restart to get it back in working order. Below, you’ll find the steps to put your iPhone in Recovery Mode.

How To Put Your iPhone In Recovery Mode

  1. First, check to make sure you’re using the latest version of iTunes.
  2. Connect your device to a computer and open iTunes.
  3. While still connected to the computer, force restart your iPhone.
  4. Continue holding down the buttons until you see the “Connect to iTunes” screen. (See below for different methods to reset different phones.)
  5. Choose Update when the pop-up appears asking you to Restore or Update your iPhone. iTunes will start to download the software to your device.
  6. Set up your device as soon as the Update or Restore has finished.

Did something go wrong? Check out our other article for help!

Different Methods For Different Phones

There are different ways to reset the various iPhones or iPads. Follow these steps to complete the above Step 3 for your device:

  1. iPhone 6s or earlier, iPad, or iPod Touch: Press and hold the Home button and the Power button at the same time.
  2. iPhone 7 and 7 Plus: Simultaneously press and hold the side Power button and Volume Down buttons.
  3. iPhone 8 and later: Press and release the Volume Up button, then press and release the Volume Down button, then press and hold the side Power button.

iPhone: Saved!

You’ve successfully put your iPhone in Recovery Mode! If your iPhone is still experiencing issues, check out our article on DFU mode. If you have any other questions, feel free to leave them in the comments section below.

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What Is HDR On iPhone? Here’s What You Need To Know! https://www.payetteforward.com/what-is-hdr-on-iphone/ https://www.payetteforward.com/what-is-hdr-on-iphone/#respond Thu, 06 Jun 2019 16:08:33 +0000 https://www.payetteforward.com/?p=21533 You opened Camera on your iPhone and went to take a picture. You saw the letters HDR, but you don’t know what they mean. In this article, I’ll explain what HDR stands for, what it does, and the benefits of using HDR on your iPhone! What HDR Stands For & What It Does HDR stands for High [...]

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You opened Camera on your iPhone and went to take a picture. You saw the letters HDR, but you don’t know what they mean. In this article, I’ll explain what HDR stands for, what it does, and the benefits of using HDR on your iPhone!

What HDR Stands For & What It Does

HDR stands for High Dynamic Range. When turned on, the HDR setting on your iPhone will take the lightest and darkest parts of two photos and blend them together to give you a more balanced image.

Even if iPhone HDR is on, the normal version of the photo gets saved, just in case you think it looks better than the blended image.

You can save a little bit of storage space by only saving the HDR photo. Go to Settings -> Camera and turn off the switch next to Keep Normal Photo.

turn off keep normal photo

How Do You Take A Photo Using HDR?

First, open Camera on your iPhone. At the top of the screen, you’ll see five different icons. The second icon from the left is the HDR option.

Tapping the HDR icon will give you options for Auto or On. Auto will result in your camera turning on HDR whenever the photo exposure needs to be balanced, and On will simply make all photos be taken with HDR. Once you choose the iPhone HDR setting and find something you take a picture of, tap the circular shutter button to take a photo!

tap HDR in camera

I Only See Four Icons In Camera!

If you don’t see an HDR option in Camera, Auto HDR is already on. You can go to Settings -> Camera to turn Auto HDR on or off.

toggle auto hdr on iphone

What Are The Benefits Of Taking HDR Photos?

HDR will take the best parts of iPhone photos that are too dark or too bright, so you’ll never have to choose between a well-detailed background or a well-lit subject. Instead of tapping around on the screen to get the lighting perfectly balanced, you can let iPhone HDR do the work for you.

How To Turn Off HDR On iPhone

To turn off HDR, open Camera and tap HDR. Then, tap Off.

turn off iphone HDR

You may want to turn this feature off because HDR photos usually take up more memory than a non-HDR photo. If you’re running low on storage space, turning off HDR when taking photos is a good way to save space.

Now You’re A Professional iPhone Photographer!

Now that you know what HDR is and how to use it, you’re ready to take awesome pictures using your iPhone. Leave a comment below to let us know what you think about the quality of HDR photos versus a normal shot!

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What Is Video Calling? How To Make Video Calls On iPhone, Android, & More! https://www.payetteforward.com/what-is-video-calling-how-to-make-video-calls-on-iphone-android/ https://www.payetteforward.com/what-is-video-calling-how-to-make-video-calls-on-iphone-android/#respond Fri, 31 May 2019 15:00:51 +0000 https://www.payetteforward.com/?p=21523 If you live far away from family, keeping in touch can be hard. You may have grandchildren or other relatives that you don’t get to see as often as you’d like to. Video calling is fun and easy way to stay connected with family and friends. In this article, I’ll explain what video calling is [...]

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If you live far away from family, keeping in touch can be hard. You may have grandchildren or other relatives that you don’t get to see as often as you’d like to. Video calling is fun and easy way to stay connected with family and friends. In this article, I’ll explain what video calling is and how you can use your phone to do it!

What Is Video Calling?

Video calling is just like a regular phone call, except you can see the person you’re calling and they can see you. This makes each call very special because you never have to miss a big moment again. You can see a grandchild’s first steps, a sibling that may live far away, or anything else that you don’t want to miss. It’ll feel like you’re right there with them!

While it’s always best to see things in person, video calling is the next best thing. The best part is that it’s easy to do with your phone and you can make video calls wherever you have internet access.

Don’t be intimidated if you’ve never tried video calling before. We’ll explain exactly what you’ll need to make video calls and all the different options you have too!

What Do I Need To Video Chat?

To start, you’ll need a connection to the Internet. This connection can come from Wi-Fi or cellular data. If you know your house or living facility has Wi-Fi, then you’re all set. If not, you’ll need to have a device that is capable of using cellular data, such as a smartphone or tablet.

The device must also be capable of video chatting. Nowadays, most devices support video calling. If you have a smartphone, tablet, or computer, you’re all set to make video calls!

A Phone

Most of today’s cell phones are capable of making video calls. Typically these phones have front-facing cameras and a large display so you can see the person you’re taking too.

These types of phones are easy to find, especially if you use the UpPhone comparison tool. Apple, Samsung, LG, Google, Motorola, and many other companies have created smartphones you can use to video chat.

A Tablet

Just like phone options, there are plenty of tablet options to choose from. Tablets are great because they are much larger than phones so you will be able to see the person you are calling much better. You can also use tablets for reading, browsing the internet, checking the weather, and much more.

Some great tablet options include Apple’s iPad, the Samsung Galaxy Tab, the Microsoft Surface, or the Amazon Fire Tablet, all of which are capable of video calling.

A Computer

If you already have a computer and don’t want to spend more money on a phone or tablet, this could be your best option for video calling. Your computer will need a camera for this, but it’s a very common feature of most computers today.

How To Video Chat On A Device

Now that you have either a phone, tablet, or computer in front of you, you can start video calling! Below, we’ll talk about the best ways to start a video chat.

FaceTime

If you have an Apple iPhone, iPad, or Mac, FaceTime is your best video calling option. FaceTime works with both Wi-Fi and cellular data, so you can make a call from almost anywhere.

To make a FaceTime call, all you need is the person’s phone number or Apple ID email address. They also need to have an Apple device that supports FaceTime.

One of the best parts about FaceTime is that an Apple device can FaceTime any other Apple device. You can use your iPhone to FaceTime your grandchild on their laptop or their iPhone!

Skype

Skype is a popular video calling application that you can use on any device. If you go to Skype.com on your computer, you can download Skype and set up an account to start video calling other people with a Skype account.

If you have an iPhone or iPad, you can download the Skype app in the App Store.

If you have an Android phone or tablet, you can download the Skype app in the Google Play Store.

Google Hangouts

Google Hangouts is another app you can download to make video calls on your computer, tablet, or phone. Just like with Skype, you’ll have to download the Google Hangouts app if you want to use it on a cell phone or tablet.

Google Hangouts and Skype are both great options if you don’t have an Apple device but still want high-quality video chatting.

Let’s Video Chat!

Now that you know what video chatting is, what device you’ll need, and what apps you can use, it’s time to start video chatting. No matter how far away you live from loved ones, video calling will let you stay in contact with your family and see them face-to-face. If you have any questions, don’t hesitate to ask them in the comment section below.

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My iPhone Screen Is Glitching. Here’s The Fix! https://www.payetteforward.com/my-iphone-screen-is-glitching-heres-the-fix/ https://www.payetteforward.com/my-iphone-screen-is-glitching-heres-the-fix/#respond Wed, 29 May 2019 14:14:39 +0000 https://www.payetteforward.com/?p=20557 Your iPhone screen in glitching and you don’t know why. It might flicker, freeze, delay when you touch it, or something else that’s very frustrating. In this article, I’ll explain how to fix an iPhone screen glitch! Hard Reset Your iPhone By hard resetting your iPhone, you’ll force it to abruptly turn off and back [...]

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Your iPhone screen in glitching and you don’t know why. It might flicker, freeze, delay when you touch it, or something else that’s very frustrating. In this article, I’ll explain how to fix an iPhone screen glitch!

Hard Reset Your iPhone

By hard resetting your iPhone, you’ll force it to abruptly turn off and back on. Sometimes crashed software can cause screen glitches, so restarting your iPhone may fix the problem.

Follow the steps below to hard reset your iPhone:

iPhone 8 And Newer

First, press and release the volume up button. Then, press and release the volume down button. Finally, hold down the side button on the right side of your iPhone until the screen turns off and the Apple logo appears.

For iPhone 7 and 7 Plus

Simultaneously press and hold down the volume down button and the power button until the screen goes black and the Apple logo appears.

iPhone SE, iPhone 6, & Earlier

Press and hold the power button and the Home button at the same time until the screen turns off and the Apple logo appears.

Turn Off Auto-Brightness

We’ve heard from people who said they had success fixing iPhone screen glitches by turning off Auto-Brightness. Here’s how to turn off Auto-Brightness on your iPhone:

  1. Open Settings.
  2. Tap General.
  3. Tap Accessibility.
  4. Tap Display Accommodations.
  5. Turn off the switch next to Auto-Brightness.

how to turn off iphone auto brightness

Take Off The Case & Wipe Off The Screen

iPhone displays are very sensitive. It’s possible your iPhone case or something on the display is triggering the touch screen and making it glitch. Take your iPhone out of its case and wipe it with a microfiber cloth to clear off any debris that may be on the screen.

Is An App Causing The Problem?

Do you know if your iPhone is glitching only when you open a specific app? If so, there’s a decent chance that app is causing the glitch.

There are a couple things you can do to try and fix the problem, and we’ll walk you through both those steps below.

Close The Problem App

If you think an app is malfunctioning, the first thing to do is close it and see if the problem persists.

If you have an iPhone 8 or earlier, double-click the Home button while your iPhone is unlocked. This will activate the app switcher, which shows you all the apps currently open on your iPhone. Locate the app you want to close and swipe it up and off the top of the screen.

For iPhones newer than the iPhone 8, swipe up from the bottom of the screen and hold your finger in the center of the screen until the app switcher opens. Then, swipe up on the app until it disappears.

close apps iphone 8 vs iphone x

Delete The Problem App

If the app continues to cause problems, you’ll want to delete it and find an alternative.

To delete an iPhone app, lightly press and hold on the app until it starts to wiggle. Then, tap on the X in the upper left corner of the app icon. A notification will appear asking if you want to delete the app. Tap Delete to confirm that you want to erase the app on your iPhone.

delete tiktok on iphone

If you really don’t want to lose this app, you can try reinstalling it to see if deleting the app fixed the problem. To reinstall the app, open the App Store and find the app. Tap the download button to the right of the app to reinstall it.

reinstall tiktok app

If the app continues to glitch, you’ll unfortunately have to settle for an alternative.

DFU Restore

A DFU restore is the deepest iPhone restore. Before you put your iPhone in DFU mode, we highly recommend saving a backup because a DFU restore erases and reloads all the code on your iPhone. We bet you don’t want to lose all of that information!

After you’ve backed up your iPhone, follow our guide on how to DFU restore your iPhone or watch our video if you’d like to see us walk you through the process.

Screen Repair Options

Unfortunately, if your iPhone is still glitching after you’ve put it in DFU mode, you’ll probably have to look into repair options. It’s possible that an internal connector has been damaged or become dislodged.

If you have AppleCare+, you’ll want to set up an appointment with an Apple technician and bring your iPhone into the Apple Store near you.

We also recommend Puls, an on-demand repair company that sends a technician to you in as little as an hour. All Puls repairs are protected by a lifetime warranty!

Get A New iPhone

Sometimes the best thing to do when your current phone is glitching is to get a brand new phone. If multiple internal components of your iPhone are broken, a repair could be very expensive.

Instead of paying a lot to fix your old broken phone, why not use that money and invest in a new one? Check out the UpPhone cell phone comparison tool to find the perfect phone for you!

From Glitched To Fixed!

You’ve fixed the problem with your iPhone and it’s no longer glitching! Make sure to share this article on social media to teach your family and friends how to fix iPhone screen glitch issues. If you have any extra questions, please leave them in the comments below!

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My iPhone Camera Is Black! Here’s The Fix. https://www.payetteforward.com/iphone-camera-is-black-heres-fix/ https://www.payetteforward.com/iphone-camera-is-black-heres-fix/#respond Mon, 20 May 2019 16:03:05 +0000 https://www.payetteforward.com/?p=21511 You were trying to take that epic selfie when, all of a sudden, the camera went dark. iPhones are known for having amazing cameras, but they don’t always work perfectly. In this article, I’ll explain what to do when your iPhone camera is black so you can fix the problem and get back to taking great photos! [...]

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You were trying to take that epic selfie when, all of a sudden, the camera went dark. iPhones are known for having amazing cameras, but they don’t always work perfectly. In this article, I’ll explain what to do when your iPhone camera is black so you can fix the problem and get back to taking great photos!

What Happened?

The first thing we have to do is figure out whether the problem with your iPhone camera is being caused by the software or the hardware. Although many people believe their iPhone camera is broken, a simple software crash could be causing the problem!

Follow the troubleshooting steps below to diagnose whether your iPhone has a software or hardware issue and fix the problem for good.

Check Your iPhone Case

This might seem like too easy of a fix, but check your iPhone case. If it’s on upside down, it could be the reason why your iPhone camera is black!

Take your iPhone case off and open up the Camera app. Is the camera still black? If it is, your case wasn’t causing the problem.

Clean Off The Camera Lens

Dirt or debris may be obstructing the lens and making your iPhone camera black. It’s not difficult for gunk to accumulate on the camera lens, especially if you keep your iPhone in your pocket.

Gently wipe off the lens with a microfiber cloth to make sure there isn’t any debris on the camera lens.

Are You Using A Third Party Camera App?

Apple is known for having some of the best built-in apps. If you’ve noticed that the iPhone camera is not working when you use a third-party camera app, the problem is probably being caused by that app. Third-party camera apps are more prone to crashes than the native Camera app.

When taking pictures or videos, the iPhone’s built-in Camera app is the most reliable option. However, if you want to keep using your third-party app, there are a couple things you can try.

First, close and reopen the third-party camera app. To do this, open the app switcher by double-clicking the Home button (iPhone 8 and earlier) or swiping up from the bottom to the center of the screen (iPhone X and newer).

close apps iphone x app switcher

If that doesn’t work, try deleting and reinstalling the app. To uninstall an iPhone app, gently press and hold its icon on the Home screen until your apps begin to wiggle. Tap the X on the app you want to uninstall, then tap Delete.

delete tmobile app

Open the App Store and find the app to reinstall it. If the black camera problem persists, you’ll probably want to find an alternative, or just use the native Camera app.

Restart Your iPhone

Restarting your iPhone will give all the programs running the opportunity to shut down and start over again. Sometimes, this can fix that minor software glitch making your iPhone camera black.

To restart an iPhone 8 or older, press and hold the power button until the words slide to power off appear.

If you have an iPhone X or newer, press and hold the side button and the volume down button simultaneously until slide to power off appears.

slide to power off iphone x

No matter which iPhone you have, swipe the red power icon from left to right to shut down your iPhone. Wait a few moments, then press the power button (iPhone 8 and older) or the side button (iPhone X and newer) to turn your iPhone back on.

Reset All Settings

If the camera on your iPhone still isn’t working, there may be a deeper software issue causing the problem.

When you Reset All Settings, all of your iPhone’s settings are erased and returned to factory defaults. This includes things like your Wi-Fi passwords, Bluetooth devices, and Home screen wallpaper.

Open the Settings app and tap General -> Reset -> Reset All Settings. You’ll have to enter your passcode if you have one and confirm your decision by tapping Reset All Settings. Your iPhone will restart and all of the settings will be restored to factory defaults.

how to reset all the settings on your iphone

Put Your iPhone In DFU Mode

The DFU (Device Firmware Update) restore is the most in-depth restore you can do on your iPhone. Before putting your iPhone in DFU mode, you’ll want to back it up to avoid losing all of your data, such as your contacts and photos. When you’re ready, check out our article to learn how to DFU restore your iPhone.

iPhone Repair Options

If none of our software troubleshooting steps fixed your black iPhone camera, you may have to get it repaired.

If your iPhone is still covered under warranty, take it to your local Apple Store to see if they can fix the problem for you. We recommend setting up an appointment first to make sure someone is available when you arrive.

If your iPhone isn’t under warranty, we highly recommend Puls. This repair service will send a certified technician to wherever you are in as little as one hour.

Buying a new phone could also be a cheaper option for you than paying for a costly repair. Check out UpPhone phone comparison tool to find the best prices on phones from Apple, Samsung, Google, and more. We’re here to help you find the best cell phone deals from every carrier, all in one place.

You’re Ready To Pose!

With the camera on your iPhone working again, you can get back to taking awesome selfies. Next time your iPhone camera is black, you’ll know exactly how to fix the problem! Make sure to share this article on social media, or leave us a comment below if you have other questions about your iPhone.

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“Your iPhone Has Been Compromised!” Is It Legit? No! https://www.payetteforward.com/your-iphone-has-been-compromised-is-it-legit-no/ https://www.payetteforward.com/your-iphone-has-been-compromised-is-it-legit-no/#respond Tue, 14 May 2019 15:32:32 +0000 https://www.payetteforward.com/?p=21498 You just received a scary pop-up telling you that “your iPhone has been compromised” or infected by a virus. The alert says that immediate action is required too. Don’t fall for this scam! In this article, I’ll explain what to do when you receive a pop-up that says your iPhone has been compromised! Are Pop-Ups [...]

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You just received a scary pop-up telling you that “your iPhone has been compromised” or infected by a virus. The alert says that immediate action is required too. Don’t fall for this scam! In this article, I’ll explain what to do when you receive a pop-up that says your iPhone has been compromised!

Are Pop-Ups Like This Legit?

The simple answer is no, pop-ups like this aren’t real. These alerts are typically sent out by scammers hoping to gain access to your iCloud account, credit cards, or personal information.

your iphone has been compromised immediate action is required

What Should I Do?

First of all, do not click on the pop-up or continue using the app that it appeared on. We recommend immediately closing out of the app where the pop-up appeared, clearing your browser data, and reporting the scam to Apple.

How To Close The App

To close apps on iPhones earlier than iPhone 8, double-click the circular Home button. This will open up the app switcher. From there, swipe up on the app to close it out.

For iPhones without a Home button (X, XR, XS, XS Max), swipe up from the bottom of the screen to the center of the screen. Hold your finger in the center of the screen until the app switcher opens. Finally, swipe the app up and off the top of the screen to close it.

close apps iphone x app switcher

You’ll know the app has been closed when you can no longer see it in the app switcher.

Clear Your Safari Browser History

Next, make sure you clear your Safari browser history to erase any cookies that may have been saved when the pop-up appeared on your iPhone. Follow these steps to erase your browser history:

  1. Open Settings.
  2. Tap Safari.
  3. Tap Clear History and Website Data.
  4. Once the confirmation box appears, click the red Clear History and Data to confirm.

clear safari history and website data ios 12

What If I Use Google Chrome?

If the pop-up appeared while you were using Chrome, follow these steps to clear your cookies and browser history:

  1. Open Chrome.
  2. Tap the three horizontal dots in the lower right-hand corner of the screen.
  3. Tap Settings.
  4. Tap Privacy.
  5. Tap Clear Browsing Data.
  6. Check off Browsing History, Cookies, Site Data, and Cached Images and Files by tapping on them.
  7. Tap Clear Browsing Data.
  8. Tap Clear Browsing Data again when the confirmation alert appears.

clear chrome browsing data on iphone

Report This Scam To Apple

You always have the option to report scams like this to Apple. This will help protect you if your data did get stolen. It also helps other iPhone users from having to go through what you did!

You Don’t Have To Compromise On iPhone Safety!

It can be worrying to receive a pop-up that tells you that your iPhone has been compromised. Now that you’re aware of this scam, we hope you’ll share this post with family and friends to help them avoid it too! Feel free to leave any other questions you have in the comments below.

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My iPhone Won’t Turn On Past The Apple Logo! Here’s The Fix. https://www.payetteforward.com/my-iphone-wont-turn-on-past-apple-logo-heres-fix/ https://www.payetteforward.com/my-iphone-wont-turn-on-past-apple-logo-heres-fix/#respond Fri, 10 May 2019 15:31:33 +0000 https://www.payetteforward.com/?p=21462 While booting up your iPhone, you realize it’s spending an unusually long time turning on. Your iPhone screen is stuck on the Apple logo, and you don’t know what to do. In this article, I’ll explain what to do when your iPhone won’t turn on past the Apple logo. Why Did Your iPhone Get Stuck? [...]

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While booting up your iPhone, you realize it’s spending an unusually long time turning on. Your iPhone screen is stuck on the Apple logo, and you don’t know what to do. In this article, I’ll explain what to do when your iPhone won’t turn on past the Apple logo.

Why Did Your iPhone Get Stuck?

When you turn your iPhone on, it initializes the software and checks all the hardware to make sure its working properly. The Apple logo is displayed on your iPhone while all of this is happening. If something goes wrong along the way, the screen can get stuck on the Apple logo.

Unfortunately, this is usually a sign of pretty serious problem. However, there’s still a chance it can be fixed.

If you’ve just replaced a part on your iPhone and are now having this problem, it may be a good idea to try to reseat that part. If you haven’t just replaced a part of your iPhone, follow the steps below!

Hard Reset Your iPhone

Sometimes forcing your iPhone to restart is all you need to do to fix the problem. Since your iPhone won’t turn on past the Apple logo, you’ll have to do a hard reset. The way to hard reset an iPhone depends on which model you have, so we’ve broken down the process for each device.

iPhone 6s, iPhone SE, & Earlier

Simultaneously press and hold the Home button and the power button (Sleep/Wake button) until the screen goes black and the Apple logo appears again.

iPhone 7 & iPhone 7 Plus

Press and hold down the volume down button and the power button at the same time. Keep holding both buttons until the Apple logo reappears on the display.

iPhone 8, iPhone X, iPhone XR, & iPhone XS

Start by pressing and releasing the Volume Up button. Then, press and release the Volume Down button. Lastly, hold down the side button. Keep holding the side button until the Apple logo appears.

Put Your iPhone In DFU Mode

A Device Firmware Update (DFU) restore erases and reloads your iPhone’s software and firmware. This type of restore is also the last step you can take to completely rule out any type of iPhone software problem.

Below, we’ve broken down the DFU restore process for different models of the iPhone.

DFU Restore Older iPhones

First, connect your iPhone to a computer with iTunes using your charging cable. Then, press and hold the power button and the Home button at the same time. After about eight seconds, let go of the power button while continuing to press the Home button. Release the Home button when your iPhone appears in iTunes.

Start the process over from the very beginning if your iPhone didn’t show up in iTunes.

DFU Restore An iPhone 7 Or 7 Plus

Start by connecting your iPhone to a computer using a Lightning cable. Then, simultaneously press and hold the Volume Down button and the power button. After about eight seconds, let go of the power button, but keep holding the Volume Down button until your iPhone shows up in iTunes.

If your iPhone didn’t show up in iTunes, start over from the very beginning.

DFU Restore An iPhone 8, iPhone X, iPhone XS, And iPhone XR

Use a Lightning cable to connect your iPhone to a computer with iTunes. Next, press and let go of the Volume Up button, then press and let go of the volume down button, then press and hold the side button.

When the screen turns black, press and hold the volume down button while continuing to hold the side button. Wait about five seconds, then release the side button while continuing to hold the volume down button. Keep holding until your iPhone appears in iTunes.

We know this is a lot, so check out our video if you’d like us to walk you through the process!

Addressing A Potential Hardware Problem

If your iPhone still isn’t turning on past the Apple logo, a hardware issue is causing the problem. This specific problem often happens after a botched repair job.

If you went to a third-party repair shop, we recommend returning there to see if they’ll fix the problem. Since they may be the ones who caused it, there’s a chance they’ll fix your iPhone, free of charge.

If you tried to replace anything on your own, you’ll want to get the iPhone back into its original state before taking it into an Apple Store. Apple won’t touch your iPhone or offer you an out-of-warranty replacement price if they notice that you’ve replaced components of your iPhone with non-Apple parts.

Puls is another great repair option you can turn to. Puls is an on-demand repair company that sends a qualified technician straight to your doorstep. They repair iPhones on-the-spot and offer a lifetime warranty on the repair.

Shop For A New Cell Phone

Instead of paying for an expensive repair, you may want to consider using that money towards purchasing a brand new phone. Check out the phone comparison tool on UpPhone.com to compare every phone from every wireless carrier! A lot of the time, carriers will offer you great deals on a new phone if you decide to switch.

An Apple A Day

We know it’s stressful when your iPhone won’t turn on past the Apple logo. You’ll know exactly how to fix this problem if it ever happens again. Let us know how you fixed your iPhone in the comments section below!

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My iPhone Won’t Charge! Here’s The Real Fix. https://www.payetteforward.com/my-iphone-wont-charge-heres-the-real-reason-why/ https://www.payetteforward.com/my-iphone-wont-charge-heres-the-real-reason-why/#comments Fri, 03 May 2019 16:00:08 +0000 https://www.payetteforward.com/?p=1925 From a former Apple employee: Learn the real reasons why your iPhone won't charge and how to diagnose and fix iPhone charger issues - for good!

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When an iPhone won’t charge, it’s a big deal. I’m a former Apple employee, and during my time in the Apple Store, fixing iPhone charging problems was a big part of my daily work. The good news is that the majority of iPhone charging problems can be fixed at home. In this article, I’ll show you how to fix an iPhone that won’t charge, step-by-step.

Know This Before You Begin

One of the most common questions Apple techs receive when an iPhone won’t charge is this: “If my iPhone won’t charge, do I need a new battery?”

In spite of what you’ll read on many websites, the answer to this question is no! There’s a lot of misinformation out there, and that was one of the main reasons I wanted to write this article.

As a former Apple tech with experience working with hundreds of iPhones that wouldn’t charge, I can tell you that replacing a battery is the absolute wrong thing to do.

The truth is that most of the time, it’s your iPhone’s software — not hardware — that’s preventing your iPhone from charging. If your iPhone won’t charge, 99% of the time, replacing the battery will have zero effect!

iPhone software decides when to charge your iPhone

And, if there is a hardware problem, it’s much more likely that the issue is with the charging port itself — but we’re not there yet.

If you’d rather watch than read, our YouTube video will walk you through the fix.

How To Fix An iPhone That Won’t Charge

1. Hard Reset Your iPhone

Sometimes the solution is as simple as hard resetting your iPhone. That’s the first thing an Apple tech would do in the Apple Store, and it’s easy to do at home. Here’s how:

How To Hard Reset Your iPhone

Phone How To Hard Reset
iPhone 6S, 6S Plus, SE, and older models Press and hold the power button and the Home button together until the Apple logo appears on the screen, and then let go.
iPhone 7 and 7 Plus Press and hold the power button and the volume down button together until the Apple logo appears on the screen, and then let go.
iPhone 8, 8 Plus, X, XS, XS Max, and XR There are three steps: 1. Quickly press and release the volume up button. 2. Quickly press and release the volume down button. 3. Press and hold the power button (called the “side button” on iPhone X) until the Apple logo appears on the display, and then let go.

Apple tech tip: The #1 mistake people make while trying to hard reset their iPhone is that they don’t hold the buttons down for long enough. On iPhone 8 and X, however, make sure you are pressing the first two buttons very quickly and holding the power button down for a long time. Sometimes the process can take 20 seconds or more!

Hard Reset iPhone

If that doesn’t work, don’t worry! We’ll dive into the hardware fixes in the next step.

2. Check Your Lightning Cable For Damage

Take a very close look at both ends of the USB cable you use to charge your iPhone. Apple’s lightning cables are prone to fraying, especially at the end that connects to your iPhone. If you see visible signs of wear, it might be time for a new cable.Lightning cable damage

How can I tell whether my lightning cable is the reason why my iPhone won’t charge?

If there is no visible damage to the outside of the cable, try plugging your iPhone into a USB port on your computer to charge instead of using the wall adapter that came with your iPhone. If you already charge your iPhone using your computer, try using the wall adapter. If it works in one place and not the other, your cable isn’t the issue.

This might seem obvious, but sometimes the best way to determine whether you have a “bad cable” is to try charging your iPhone using a friend’s cable. If your iPhone suddenly springs back to life after you plug it in, you’ve identified the reason why your iPhone won’t charge — a faulty cable.

Don’t forget about your iPhone’s warranty!

If your iPhone is still under warranty, the USB cable (and everything else in the iPhone box) is covered! Apple will replace your lightning cable for free, as long as it’s in decent shape.

You can set up a return on Apple’s support website or call your local Apple Store to make an appointment with the Genius Bar. If you decide to go to the Apple Store, it’s always a good idea to have an appointment at the Genius Bar before you go in. That way, you won’t have to wait in line — at least not for long.

3rd-party cables can charge iPhone charging problems

One of the most common reasons why an iPhone won’t charge comes from low-quality 3rd-party iPhone charger cables that people buy in gas stations. Yes, Apple cables are expensive, but in my experience, those $5 knockoffs never hold up like the real thing. There are good ones out there — you just have to know which ones to choose.

High quality, less-expensive cables do exist!

If you’re looking for a high-quality replacement iPhone charging cable that’s more durable than Apple’s, check out our favorites on Amazon. These aren’t cheap gas station cables that are going to break in a week. I love the 6-foot Lightning cable because it’s long enough for me to be able to use my iPhone in bed.

3. Try A Different iPhone Charger

Do you charge your iPhone by plugging it into the wall, using a car charger, in a speaker dock, in your laptop, or some other way? There are a lot of different ways to charge an iPhone.

Remember that it’s your iPhone software that says ‘Yes’ or ‘No’ to charging when your iPhone connects to an accessory. If the software detects power fluctuations, it will prevent your iPhone from charging as a protective measure.Try plugging iPhone into a different outlet

How can I tell whether my charger is the reason why my iPhone won’t charge?

We’ll do the same thing we did when we inspected your Lightning cable. The simplest way to find out whether your charger is bad is to try another one. Make sure you try more than one because chargers can be very finicky.

If your iPhone won’t charge with the wall adapter, try plugging it into a USB port on your computer. If it won’t charge in the computer, try plugging it into the wall — or try a different USB port on the computer. If your iPhone charges with one adapter and not the other, then your charger is the problem.

There are high-quality fast chargers out there, but you have to be careful

If you need a new charger, check out the chargers we recommend using the same link as above (for the cable). The maximum Apple-approved amperage for iPhone chargers is 2.1 amps. Unlike many third-party chargers that can damage your iPhone, these ones will charge your iPhone quickly and safely.

(The iPad charger is 2.1A and Apple says it’s OK for iPhones.)

Hint: If you’re trying to charge using an Apple keyboard or USB hub, try plugging your iPhone directly into one of your computer’s USB ports. All the devices plugged into USB hubs (and keyboards) share a limited supply of power. I have personally seen iPhone charging problems occur because there wasn’t enough power to go around.

4. Brush The Gunk Out Of Your iPhone’s Charging Port

Use a flashlight and take a close look at the charging port in the bottom of your iPhone. If you see any debris or gunk in there, it might be preventing the lightning cable from making a solid connection to your iPhone. There are lots of connectors down there (the lightning cable has 9), and if the wrong one is blocked off, your iPhone won’t charge at all.

If you find lint, gunk, or other debris in the charging port of your iPhone, it’s time to brush it out. You need something that won’t conduct an electric charge or damage the electronics in the bottom of your iPhone. Here’s the trick:Use toothbrush to brush out iPhone lightning port

Grab a toothbrush (one you’ve never used before) and gently brush out your iPhone’s charging port. When I was at Apple, we used fancy anti-static brushes to do this (which you can get on Amazon for next to nothing), but toothbrushes work just as well.

Dealing with liquid damage

One of the most common reasons why an iPhone won’t charge is liquid damage. Liquid damage can short out the connections in the charging port of your iPhone cause all sorts of problems with your iPhone. Even if you’ve dried out the port and brushed out the gunk, sometimes the damage has already been done.

5. Put Your iPhone Into DFU Mode And Restore

Even if your iPhone won’t charge, a DFU restore may still work! You’ve eliminated the possibility of a simple software problem and taken a look at your USB cable, charger, and the iPhone itself, so it’s time for a last-ditch effort — the DFU restore. A DFU restore is a special kind of restore (when you restore your iPhone, you erase everything on it and restore it to factory settings) that can solve severe software issues — if they exist.DFU restore your iPhone

Check out my article about how to DFU restore an iPhone to learn how to put your iPhone into DFU mode, and cross your fingers before you try. When I worked for Apple, this is the first thing I’d try, even when the phone appeared to be damaged. There’s a small chance that a DFU restore will bring a non-functional iPhone back to life.

If it doesn’t work, come back here to learn about some great repair options you may not be aware of.

6. Repair Your iPhone

If you go to an Apple Store to repair your iPhone and there has been liquid or physical damage to phone, the only option they can offer is to replace your entire iPhone. If you don’t have AppleCare+, this can get expensive, fast. If you had pictures, videos, or other personal information on your iPhone and your iPhone won’t charge, Apple will say they’re gone forever. Fortunately, there are other options:

Another Repair Option

If you need to fix your iPhone today, Puls is a great, affordable, in-person repair service. They’ll meet you at home or a location of your choice in as little as 60 minutes.

Puls offers a lifetime warranty on parts and labor, and you only pay after they complete the repair. They also offer the option to repair your iPhone’s charging port and other smaller components that Apple won’t touch. There’s a chance you’ll be able to recover your data and save money too!

Full transparency: We receive a referral fee if you choose to repair your iPhone with Puls. That said, I truly believe they are best and easiest option for many people.

iPhone Charging Again!

I hope your iPhone has sprung back to life and you’re on your way back to a full charge. I’d love to hear from you about your experiences fixing the iPhone charging problem, and I’m here to help along the way.

All the best,
David P.

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