Payette Forward https://www.payetteforward.com Expert Help with iPhone, iPad, and Mac Fri, 22 Feb 2019 17:46:47 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.9 My iPhone Touch Screen Is Not Working! Here’s The Fix. https://www.payetteforward.com/my-iphone-touch-screen-is-not-working-heres-the-fix/ https://www.payetteforward.com/my-iphone-touch-screen-is-not-working-heres-the-fix/#comments Fri, 22 Feb 2019 17:00:32 +0000 https://www.payetteforward.com/?p=5651 It’s natural to feel frustrated when your iPhone touch screen is not working. You use your iPhone for everything, from making calls to scrolling through pictures — but don’t let your “touch screen troubles” get you down. In this article, I’ll explains why the touch screen on your iPhone is not working, how to fix the problems [...]

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It’s natural to feel frustrated when your iPhone touch screen is not working. You use your iPhone for everything, from making calls to scrolling through pictures — but don’t let your “touch screen troubles” get you down. In this article, I’ll explains why the touch screen on your iPhone is not working, how to fix the problems that can be fixed at home, and recommend some great repair options, if it comes to that.

There are a lot of reasons why your iPhone touch screen might stop working. Thankfully, there are also a lot of ways to fix those problems.

Why Is My iPhone Touch Screen Not Responding?

The first thing we need to do is figure out why your iPhone touch screen. Usually, the problem is caused when the physical part of your iPhone’s display that processes touch (called the digitizer) stops working correctly or when your iPhone’s software stops “talking” to the hardware the way it should. In other words, it could be a hardware or a software problem, and I’ll help you with both in this article.

Troubleshooting iPhone software problems typically doesn’t cost anything. It’s also easier than prying off your screen with suction cups (please don’t do this). For this reason, we’ll start with the software fixes and move on to fixing the physical problems if you have to.

A note about drops and spills: If you’ve recently dropped your iPhone, odds are a hardware problem is to blame for your touch screen trouble — but not always. Slow apps and problems that come and go are usually caused by software problems.

If your touch screen works sometimes, keep reading. If it doesn’t work at all, skip to the section below called When Your iPhone Doesn’t Respond To Touch At All.

Software Problems and Your iPhone Touch Screen

A problem with the software that tells your phone how to act can cause your iPhone touch screen to stop working. It may help to reset troublesome software if your iPhone touch screen is not working.

Does your touch screen stop responding when you use a certain app? That app may be to blame. Try uninstalling and reinstalling it. To uninstall an app:

  1. Find the app on your iPhone’s Home screen. The Home screen is what you see below in the screenshot below.
  2. Lightly press and hold your finger on the app icon until all the icons start to shake and there is an “X” in the upper-left corner of the icon.
  3. Tap the “X” and then Delete to remove the app from your iPhone.

delete audible app on iphone

If your iPhone touch screen is not working after you’ve reinstalled the app, send a message to the app developer. They may have a fix for the problem or be working on a solution already.

How Do I Send a Message to the App Developer?

  1. Tap to open the App Store.
  2. Tap Search at the bottom of the screen and search for the app.
  3. Tap the app icon to open details about the app.
  4. Scroll to the bottom and tap Developer Website. The developer’s website will load.
  5. Look for a contact form or email address on the developer’s website. It shouldn’t be hard to find it the developer is worth their salt. Remember that good developers appreciate it when you let them know about problems with their apps!

visit developer website iphone app store

When Your iPhone Doesn’t Respond To Touch At All

Touch screen problems that happen in multiple applications or when you don’t have an app open may be caused by problems with the iPhone’s software. A good first troubleshooting step is to power your iPhone off and back on again, but it’s hard to do that when your touch screen doesn’t work! Instead, we’ll need to do a hard reset. Here’s how:

If your iPhone won’t turn off in the normal way — or if turning your iPhone off and back on again doesn’t solve the problem — try doing a hard reset. To do this, hold the Power and Home Buttons down at the same time. Wait several seconds, until the Apple logo appears on the screen, and then let go.

On an iPhone 7 or 7 Plus, a hard reset is performed by pressing and holding the power button and volume down button together for several seconds until the you see the Apple logo appear on the display.

To hard reset an iPhone 8 or newer model, press and release the volume up button, press and release the volume down button, then press and hold the side button until the screen goes black and the Apple logo appears on the center of the display.

A hard reset abruptly stops all of the background processes on your iPhone and can cause software issues. It usually doesn’t, but it’s a good idea to only do a hard reset when you need to.

My iPhone Touch Screen Still Isn’t Working!

Is your iPhone touch screen still giving you problems? It might be time to try restoring your iPhone to its original settings. Before you do this, be sure to backup your iPhone. You can do this by plugging your iPhone into a computer and running iTunes or using iCloud.

I recommend performing a DFU (Default Firmware Update) restore. This type of restore is a bit more thorough than a traditional iPhone restore. To do this, you’ll need your iPhone, a cable to plug it into the computer, and the most recent version of iTunes.

Putting your iPhone into DFU mode can be a little tricky. For a simple step-by-step walkthrough, check out our article that explains exactly how to put your iPhone into DFU mode. When you’re done, come back here.

When Your Touch Screen Hardware Is To Blame

If you’ve dropped your iPhone recently, you may have damaged the screen. A cracked display is one of the most obvious signs of a damaged screen and can cause all sorts of issues with the touch screen.

A drop can also loosen or damage the delicate under-layers of your iPhone touch screen. What you see and put your hands on is just one part of the touch screen. Underneath, there’s an LCD screen that creates the images you see. There’s also something called a digitizer. The digitizer is the part of the iPhone that senses your touch.

The LCD screen and digitizer both connect to your iPhone’s logic board — that’s the computer that makes your iPhone work. Dropping your iPhone can loosen the cords that connect the LCD screen and digitizer to the logic board. That loose connection can make your iPhone touch screen stop working.

The MacGyver Solution

When iPhones get dropped, the tiny cables that connect to your iPhone’s logic board can become dislodged just enough for the touch screen to stop working, even if there’s no physical damage. It’s a longshot, but you may be able to fix your iPhone’s touch screen by pressing down on the part of the display where the cables connect to the logic board. iPhone display connections to logic board

Warning: Be careful! If you press down too hard, you could crack the display — but this may be one of those “nothing left to lose” situations, and it has worked for me before.Press down over iPhone logic board connections

Options for Fixing a Broken iPhone Touch Screen

If your iPhone touch is not working because it’s completely broken, you could order a kit and try to swap out the parts yourself, but I wouldn’t recommend it. If something goes wrong and you’ve replaced any part of your iPhone with a non-Apple part, the Genius Bar won’t even look at your iPhone — you’ll be on the hook for a brand new iPhone at full retail price.

The Genius Bar does a great job with broken displays, but they charge a premium for their service. If you’d like to save some money, I recommend high-quality third-party repair services like Puls if you’d like to save some money. Puls will come to you and fix your iPhone in as little as 30 minutes with a lifetime warranty, all for less money than Apple.

Once the damaged pieces are replaced, your iPhone touch screen should work like new. If it doesn’t, the software is probably to blame.

Back In Touch With Your iPhone

Your iPhone touch screen is a complex and fascinating piece of technology. I hope this article has helped you if you iPhone touch screen is not working, and I’d love to know which solution worked for you in the comments section below. Thanks for reading!

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My iPhone Won’t Ring! Here’s The Real Reason Why. https://www.payetteforward.com/my-iphone-wont-ring-heres-the-real-reason-why/ https://www.payetteforward.com/my-iphone-wont-ring-heres-the-real-reason-why/#comments Thu, 21 Feb 2019 20:00:11 +0000 https://www.payetteforward.com/?p=988 If you're missing incoming calls or asking yourself, "Why does my iPhone not ring?", don't worry: The fix is simple and I'll walk you through it.

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Picture this: You’re waiting for an important phone call. You’ve double-checked your iPhone to make sure the ringer is on and you’ve turned the volume all the way up. When the phone rings, you’re going to hear it. 5 minutes go by and you glance at your iPhone, only to find out you’ve missed the important call! Don’t throw your phone at the cat. In this article, I’ll explain why your iPhone won’t ring and I’ll show you exactly how to fix it.

Update: If you have an iPhone 7, this article will work for you — but you may want to check out my new article called My iPhone 7 Won’t Ring for an iPhone 7-specific walkthrough. Otherwise, keep reading!

Martha Aron inspired me to write this article when she asked, “My iPhone does not ring on all calls, I miss lots of calls and texts because of this. Can you help me?” Martha, I’m here to help you and everyone else that has missed incoming calls and texts because their iPhone isn’t ringing.

You Probably Know This, But Check Anyway…

If you’re reading this article, you probably already know that for your iPhone to ring, the Ring / Silent switch on the side of your iPhone has to be set to ring.

If the switch is pulled toward the screen, your iPhone’s ringer is turned on. If the switch is pushed toward the back of the iPhone, your iPhone is on silent and you’ll see a small orange stripe next to the switch. You’ll also see the speaker icon on the iPhone display when you flip the switch.

Once you’re sure the Ring / Silent switch is set to ring, make sure your iPhone ringer is turned up so you can hear your iPhone ring when you get a call. You can turn up the ringer volume by pressing the volume up button on the side of your iPhone.

You can also turn up the ringer volume by opening Settings -> Sounds & Haptics. Drag the slider under Ringer And Alerts to the right to turn up the ringer volume on your iPhone. The further you drag the slider to right, the louder the ringer will be.

iphone ringer slider

If your iPhone isn’t making any sound at all, my article about what to do when an iPhone speaker stops working will show you how to fix that problem. If you’ve already done all this, here’s why your iPhone isn’t ringing:

Here’s The Fix: Turn Off Do Not Disturb!

Most of the time, the reason an iPhone won’t ring for incoming calls is that the user has accidentally turned on the Do Not Disturb feature in Settings. Do Not Disturb silences calls, alerts, and notifications on your iPhone.

How Do I Know If Do Not Disturb Is Turned On?

The easiest way to tell if Do Not Disturb is turned on is to look in the upper right hand corner of your iPhone, just to the left of the battery icon. If Do Not Disturb is enabled, you’ll see a small moon icon there.

do not disturb icon indicates on

If you’d like to dive deeper into Do Not Disturb and set up an automatic schedule, instance, head to Settings -> Do Not Disturb to see all the options available to you.

How Do I Turn Off Do Not Disturb?

Ever since Apple released iOS 7, it’s been easy to turn Do Not Disturb on and off. Swipe up from the bottom of the display to open Control Center. Tap the moon icon to turn Do Not Disturb on or off. That’s it!

If you have an iPhone X or newer, open Control Center by swiping down from the upper right-hand corner of the screen.

toggle do not disturb in control center

You can also turn off Do Not Disturb by going to Settings -> Do Not Disturb and turning off the switch next to Do Not Disturb. You’ll know Do Not Disturb is off when the switch is white.

turn off do not disturb on your iPhone

What If My iPhone Still Won’t Ring?

I’ve received a couple of comments from readers who have taken all of the suggestions and whose iPhones still aren’t ringing. If you’ve made it this far and your iPhone won’t ring, there’s a good chance you may have a hardware problem.

Often times, when gunk or liquid gets into one of the ports (like the headphone jack or lightning / dock connector), your iPhone thinks there’s something plugged into it, when in fact there isn’t. My article about how to fix an iPhone that’s stuck in headphone mode explains why that happens and how to fix the problem.

It’s a long shot, but you can take an antistatic brush (or toothbrush you’ve never used before) and try to brush out the gunk from your headphone jack or lightning / dock connector port. Antistatic brushes are helpful for cleaning all sorts of electronics, and you can pick up a 3-pack on Amazon for less than $5.

If you’re successful, the issue should resolve itself. Unfortunately, most of the time the damage has already been done. Something has shorted out on the inside of your iPhone, so the only solution is to visit your local Apple Store or use the mail-in options at Apple’s support website to have your iPhone repaired.

Apple Store repairs can be expensive. If you’re looking for a less-expensive option, I recommend Puls, a repair company that will send a certified technician to you who can meet you and fix your iPhone within an hour.

Wrapping It Up

Do Not Disturb is one of those great features that comes in handy if you know how to use it, but it can be really frustrating if you don’t. To Martha and everyone else who has missed important calls or yelled “My iPhone won’t ring!” at an innocent bystander, I hope this article has you to solve your silent iPhone problem. If you have follow-up questions or other experiences to share, post them in the comments section below. I look forward to hearing from you!

All the best,
David P.

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How To Put An iPhone In DFU Mode, The Apple Way https://www.payetteforward.com/how-to-put-iphone-dfu-mode/ https://www.payetteforward.com/how-to-put-iphone-dfu-mode/#comments Wed, 20 Feb 2019 17:00:18 +0000 https://www.payetteforward.com/?p=2937 DFU stands for Device Firmware Update, and it’s the deepest type of restore you can do on an iPhone. An Apple lead genius taught me how to put iPhones into DFU mode, and as an Apple tech, I’ve done it hundreds of times. Surprisingly, I’ve never seen another article explain how to enter DFU mode the [...]

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DFU stands for Device Firmware Update, and it’s the deepest type of restore you can do on an iPhone. An Apple lead genius taught me how to put iPhones into DFU mode, and as an Apple tech, I’ve done it hundreds of times.

Surprisingly, I’ve never seen another article explain how to enter DFU mode the way I was trained. A lot of the information out there is just plain wrong. In this article, I’ll explain what DFU mode is, how firmware works on your iPhone, and show you step-by-step how to DFU restore your iPhone.

If you’d rather watch than read (actually, both can be helpful), skip down to our new YouTube video about DFU mode and how to DFU restore an iPhone.

What You Need To Know Before We Begin

  • The Home Button is the circular button below your iPhone’s display.
  • The Sleep / Wake Button is Apple’s name for the power button.
  • You’ll need a timer to count to 8 seconds (or you can do it in your head).
  • If you can, back up your iPhone to iCloud or iTunes.

How To Put An iPhone In DFU Mode

  1. Plug your iPhone into your computer and open iTunes. It doesn’t matter if your iPhone is on or off.
  2. Press and hold the Sleep / Wake Button and Home Button (iPhone 6s and below) or the volume down button (iPhone 7) together for 8 seconds.
  3. After 8 seconds, release the Sleep / Wake Button but continue to hold the Home Button (iPhone 6s and below) or the volume down button (iPhone 7) until iTunes says “iTunes has detected an iPhone in recovery mode.”iTunes has detected an iPhone in recovery mode
  4. Let go of the Home Button or volume down button. Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
  5. Restore your iPhone using iTunes.

How To Put An iPhone 8, 8 Plus, Or X In DFU Mode

A lot of other websites give false, misleading, or overcomplicated steps when telling you how to DFU restore your iPhone 8, 8 Plus, or X. They’ll tell you to turn off your iPhone first, which is completely unnecessary. Your iPhone does not have to be off before you put it in DFU Mode.

If you like our videos, watch our new YouTube video about how to DFU restore your iPhone X, 8, or 8 Plus. If you prefer to read the steps, the process is actually a lot easier than they make it out to be! The process starts off just like a hard reset.

  1. To DFU restore your iPhone X, 8, or 8 Plus, quickly press and release the volume up button, then quickly press and release the volume down button, and then press and hold the side button until the screen goes black.
  2. As soon as the screen turns black, press and hold the volume down button while continuing to hold the side button.
  3. After 5 seconds, release the side button but continue to hold the volume down button until your iPhone shows up in iTunes.
  4. As soon as it appears in iTunes, release the volume button. Ta-da! Your iPhone is in DFU mode.

Note: If the Apple logo is appearing on the screen, you held down the volume down button for too long. Start the process over from the beginning and try again.

How To Put An iPhone XS, XS Max, Or XR In DFU Mode

The steps for putting an iPhone XS, XS Max, XR in DFU mode are exactly the same as the steps for the iPhone 8, 8 Plus, and X. Check out our YouTube video about putting an iPhone XS, XS Max, or XR in DFU mode if you’re more of a visual learner! We use my iPhone XS to walk you through every step of the process.

If You’d Rather Watch Than Read…

Check out our new YouTube tutorial on how to put an iPhone into DFU mode and how to perform a DFU restore if you’d like to see it in action.

A Word Of Warning

When you DFU restore your iPhone, your computer erases and reloads every bit of code that controls the software and hardware on your iPhone. There’s the potential for something to go wrong.

If your iPhone is damaged in any way, and especially if it’s water-damaged, a DFU restore may break your iPhone. I’ve worked with customers who tried to restore their iPhones to fix a minor problem, but water had damaged another component that prevented the restore from completing. A useable iPhone with minor problems can become completely unusable if a DFU restore fails because of water-damage.

What’s Firmware? What Does It Do?

Firmware is the programming that controls the hardware of your device. Software changes all the time (you install apps and download new email), hardware never changes (hopefully, you don’t open your iPhone and rearrange its components), and firmware almost never changes — unless it has to.

What Other Electronic Devices Have Firmware?

All of them! Think about it: Your washing machine, dryer, TV remote, and microwave all use firmware to control buttons, timers, and other basic functions. You can’t change what the Popcorn setting does on your microwave, so it’s not software — it’s firmware.

DFU Restores: All Day, Every Day.

Apple employees restore a lot of iPhones. Given the option, I’d always choose a DFU restore over a regular or recovery mode restore. This isn’t official Apple policy and some techs would say it’s overkill, but if an iPhone has a problem that can be resolved with a restore, a DFU restore stands the best chance of fixing it.

Thanks for reading and I hope this article clarifies some of the misinformation on the internet about how to enter DFU mode and why you’d want to use it. I encourage you to embrace your inner geekiness. You should be proud! Now you can tell your friends (and kids), “Yeah, I know how to DFU restore my iPhone.”

Thanks for reading and all the best,
David P.

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iPhone Cellular Update Failed? Here’s Why & The Fix! https://www.payetteforward.com/iphone-cellular-update-failed-heres-why-fix/ https://www.payetteforward.com/iphone-cellular-update-failed-heres-why-fix/#respond Wed, 20 Feb 2019 15:27:16 +0000 https://www.payetteforward.com/?p=20048 You can’t make or receive calls or use cellular data on your iPhone. You received a notification about a cellular update, but you’re not sure what it means. In this article, I’ll explain why an iPhone cellular update failed and show you how to fix the problem good! Do You Have An iPhone 7? A small [...]

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You can’t make or receive calls or use cellular data on your iPhone. You received a notification about a cellular update, but you’re not sure what it means. In this article, I’ll explain why an iPhone cellular update failed and show you how to fix the problem good!

Do You Have An iPhone 7?

A small number of iPhone 7 models have a hardware defect that makes the Cellular Update Failed notification appear. It also makes your iPhone display No Service in the upper-left hand corner of the screen, even if cellular service is available.

Apple is aware of this problem, and they’re offering a free device repair if your iPhone 7 qualifies. Check out Apple’s website to see if your iPhone 7 qualifies for a free repair.

cellular update failed iphone

A Temporary Fix For Some iPhones

Some people have reported that turning off Wi-Fi calling and Voice LTE fixed the problem on their iPhone. This definitely isn’t a perfect solution, and you’ll want to go back and turn Wi-Fi Calling and Voice LTE back on after updating your iPhone to a more recent version of iOS.

It’s also important to point out that not every wireless carrier supports Wi-Fi calling or Voice LTE. If you don’t see these options on your iPhone, move onto the next step.

Open Settings and tap Cellular -> Wi-Fi Calling. Turn off the switch next to Wi-Fi Calling on This iPhone to turn off Wi-Fi Calling.

turn off wifi calling on iphone

Next, go back to Settings -> Cellular and tap Cellular Data Options. Tap Enable LTE -> Data Only to turn off Voice LTE. You’ll know Voice LTE is off when the blue checkmark appears next to Data Only.

turn off voice LTE

Turn Airplane Mode Off And Back On

Your iPhone won’t connect to cellular networks if Airplane Mode is turned on. Sometimes toggling Airplane Mode on and off again can fix minor cellular connectivity issues.

Open Settings and tap the switch next to Airplane Mode to turn it on. Tap the switch again to turn it off. You’ll know Airplane Mode is off when when the switch is white.

airplane mode off vs on

Turn Cellular Data Off And Back On

Another quick way to fix minor cellular connectivity issues is to turn Cellular Data off and back on. This doesn’t always work, but it doesn’t hurt to try.

Open Settings and tap Cellular. Then, tap the switch next to Cellular Data at the top of the screen to turn it off. Tap the switch again to turn Cellular Data back on.

make sure iphone cellular data is on

Check For A Carrier Settings Update

A carrier settings update is an update released by your cell phone carrier or Apple to improve your iPhone’s ability to connect to your carrier’s cellular network. Carrier settings updates aren’t released as frequently as iOS updates, but it’s important to regularly check to see if one is available.

Open Settings and tap About to check for a carrier settings update. If an update is available, a pop-up will appear within about ten seconds.

Tap Update if a carrier settings update is available. If an update isn’t available, move onto the next step.

Carrier Settings Update On iPhone

Update iOS On Your iPhone

Apple often releases iOS updates to introduce new features and fix bugs like the one you’re experiencing right now. Open Settings and tap General -> Software Update to see if an iOS update is available. Tap Download and Install if a software update is available.

update iphone to ios 12

Eject And Reinsert Your SIM Card

Since it’s not uncommon for your iPhone to say No SIM when you receive the Cellular Update Failed notification, it’s a good idea to eject your SIM card and put it back in.

Grab your SIM card ejector tool or, since you probably don’t have one of those, straighten out a paper clip. Stick the ejector tool or your paper clip into the hole in the SIM card tray to pop it open. Push the SIM card tray back into your iPhone to reseat the SIM card.

Reset Your iPhone’s Network Settings

Resetting the network settings erases all of the Cellular, Wi-Fi, Bluetooth, VPN settings on your iPhone. By erasing all of the network settings at once, you can sometimes fix a troublesome software issue.

Open Settings and tap General -> Reset -> Reset Network Settings. Tap Reset Network Settings to confirm your decision.

reset then reset network settings iphone

Put Your iPhone In DFU Mode

The DFU restore is the deepest iPhone restore. Every single line of code is erased and reloaded, reseting your iPhone to factory defaults.

Make sure you save a backup of your iPhone before putting it in DFU mode! Everything gets wiped from your iPhone during the DFU restore process. Saving a backup will make sure you don’t lose any any of your photos, videos, and other saved files.

When you’re all set, check out our other article to learn how to put your iPhone in DFU mode and restore!

Contact Apple Or Your Wireless Carrier

You’ll want to contact Apple or your wireless carrier if your iPhone still says Cellular Update Failed after you put in DFU mode. There may be something wrong with your iPhone’s cellular modem.

Set up an appointment at your local Apple Store to see if an Apple tech can help you fix the problem. However, don’t be surprised if Apple tells you to get in touch with your wireless carrier. There could be a complex issue with your account that can only be resolved by a customer service representative of your wireless carrier.

Here are the customer service phone numbers of the five biggest wireless carriers in the United States:

  1. AT&T: 1-(800)-331-0500
  2. Sprint: 1-(888)-211-4727
  3. T-Mobile: 1-(877)-746-0909
  4. US Cellular: 1-(888)-944-9400
  5. Verizon: 1-(800)-922-0204

Updated And Ready To Go!

You’ve fixed the problem on your iPhone and you can start making calls again! Make sure you share this article on social media to teach your family and friends what to do when their iPhone says Cellular Update Failed. Feel free to leave any other questions you have about your iPhone in the comments section below.

Thanks for reading,
David L.

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How To Reset An iPhone: The Comprehensive Guide! https://www.payetteforward.com/how-to-reset-an-iphone-comprehensive-guide/ https://www.payetteforward.com/how-to-reset-an-iphone-comprehensive-guide/#respond Tue, 19 Feb 2019 07:00:20 +0000 https://www.payetteforward.com/?p=12845 You want to reset an iPhone, but you’re not sure how. There are several different types of resets you can do on an iPhone, so it can be difficult to know which reset to use when something’s wrong with your iPhone. In this article, I’ll show you how to reset an iPhone and explain the [...]

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You want to reset an iPhone, but you’re not sure how. There are several different types of resets you can do on an iPhone, so it can be difficult to know which reset to use when something’s wrong with your iPhone. In this article, I’ll show you how to reset an iPhone and explain the best time to use each iPhone reset!

Which Reset Should I Perform On My iPhone?

Part of the confusion about how to reset an iPhone stems from the word itself. The term “reset” can mean different things to different people. One person might say “reset” when they want to erase everything on an iPhone, while another person may use the term “reset” when they just want to turn their iPhone off and back on again.

The goal of this article is not only to show you how to reset an iPhone, but also to help you determine the right reset for what you want to accomplish.

The Different Types Of iPhone Resets

Reset Name What Apple Calls It How To Do It What It Does What It Fixes
Hard Reset iPhone 6 & earlier: Press and hold power button + Home button until Apple logo appears

iPhone 7: Press and hold volume down + power button until Apple logo appears

iPhone 8 & newer: Press and release the volume up button. Press and release the volume down button. Press and hold the side button until the Apple logo appears

Abruptly restarts your iPhone Frozen iPhone screen and software crashes
Soft Reset Restart Press and hold power button. Swipe power slider from left to right. Wait 15-30 seconds, then press and hold power button again. Turns your iPhone off and back on Minor software glitches
Reset To Factory Settings Erase All Content & Settings Settings -> General -> Reset -> Erase All Content & Settings Resets entire iPhone to factory defaults Complex software issues
Restore iPhone Open iTunes and connect your iPhone to a computer. Click on the iPhone icon, then click Restore iPhone. Erases all content and settings and installs the latest version of iOS Complex software issues
DFU Restore Check out our article for the complete process! Erases and reloads all the code that controls the software and hardware of your iPhone Complex software issues
Reset Network Settings Settings -> General -> Reset -> Reset Network Settings Resets Wi-Fi, Bluetooth, VPN, and Cellular settings to factory defaults Wi-Fi, Bluetooth, VPN, and Cellular software issues
Reset All Settings Settings -> General -> Reset -> Reset All Settings Reset all data in Settings app to factory defaults “Magic bullet” for persistent software problems
Reset Keyboard Dictionary Settings -> General -> Reset -> Reset Keyboard Dictionary Resets iPhone keyboard dictionary to factory defaults Erases any saved words in your iPhone dictionary
Reset Home Screen Layout Settings -> General -> Reset -> Reset Home Screen Layout Resets Home screen to factory default Resets apps & erases folders on Home screen
Reset Location & Privacy Settings -> General -> Reset -> Reset Location & Privacy Reset Location & Privacy settings Location services and Privacy settings issues
Reset Passcode Settings -> General -> Reset -> Reset Passcode Resets passcode Resets passcode you use to unlock your iPhone

Hard Reset

Most of the time when someone wants to reset an iPhone, they’re thinking about a hard reset. A hard reset forces your iPhone to abruptly turn off and back on, which can be a quick fix if your iPhone is frozen or stuck on the Apple logo.

However, hard resets typically aren’t a permanent solution to any iPhone-related problem because there’s almost always a deeper software issue at play. A hard reset is a band-aid when your iPhone really needs stitches.

How To Hard Reset An iPhone

To perform a hard reset on an iPhone 6 Plus or older, simultaneously press and hold the power button and the Home button until the Apple logo appears in the center of your iPhone’s display.

To hard reset an iPhone 7 or 7 Plus, press and hold the power button and the volume down button at the same time, then let go when the Apple trademark appears on the screen of your iPhone.

If you have an iPhone 8 or newer model, press the volume up button, then the volume down button, then press and hold the side button. Let go of the side button as soon as the Apple icon appears.

It can take as long as 30 seconds to hard reset an iPhone, so be patient!

Soft Reset

A “soft reset” simply refers to turning your iPhone off and back on again. There are a few ways soft reset an iPhone.

The most common way to soft reset an iPhone is to turn it off by pressing the power button and swiping the slider left to right when the phrase slide to power off appears on the display. Then, you can turn your iPhone back on by pressing and holding the power button again until the Apple logo appears, or by plugging your iPhone into a power source.

iPhones running iOS 11 also give you the ability to turn off your iPhone in Settings. Next, tap General -> Shut Down and slide to power off will appear on the screen. Then, swipe the red power icon from left to right to turn off your iPhone.

slide to power off power icon on iphone

How To Soft Reset An iPhone If The Power Button Is Broken

If the power button isn’t working, you can soft reset an iPhone using AssistiveTouch. First, turn on AssistiveTouch in Settings -> General -> Accessibility -> AssistiveTouch by tapping the switch next to AssistiveTouch. You’ll know the switch is on when it is green.

Then, tap the virtual button that appears on your iPhone’s display and tap Device -> More -> Restart. Finally, tap Restart when the confirmation pops up in the center of your iPhone’s display.

restart iphone using assistive touch

Reset iPhone To Factory Settings

When you reset an iPhone to factory settings, all of its content and settings will be completely erased. Your iPhone will be exactly the way it was when you took it out of the box for the first time! Before resetting your iPhone to factory settings, we recommend saving a backup so you don’t lose your photos and other saved data.

Resetting an iPhone to factory settings can fix persistent software issues that simply won’t go away. A corrupted file can be almost impossible to track down, and resetting to factory settings is a sure-fire way to get rid of that troublesome file.

How Do I Reset An iPhone To Factory Settings?

To reset an iPhone to factory settings, start by opening Settings and tapping General -> Reset. Next, tap Erase All Content and Settings. When the pop-up appears on the screen, tap Erase Now. You’ll be prompted to entered your passcode and confirm your decision.

erase all content and settings on your iphone

My iPhone Says Documents & Data Are Being Uploaded To iCloud!

If you tap Erase All Content and Settings, your iPhone may say “Documents and Data Are Being Upload to iCloud”. If you receive this notification, I strongly recommend tapping Finish Uploading Then Erase. That way, you won’t lose any important data or documents that are being uploaded to your iCloud account.

documents are data are being uploaded to icloud

Restore An iPhone

Restoring your iPhone erases all of your saved settings and data (pictures, contacts, etc.), then installs the latest version of iOS on your iPhone. Before starting a restore, we recommend saving a backup so you don’t lose your pictures, contacts, and other important saved data!

To restore your iPhone, open iTunes and connect your iPhone to your computer using a charging cable. Then, Click on the iPhone icon near the upper left-hand corner of iTunes. Next, click Restore iPhone.

click restore iphone in itunes

When you click Restore iPhone…, a confirmation alert will appear on the display asking you to confirm your decision. Click Restore. Your iPhone will restart after the restore is complete!

confirm restore iphone

DFU Restore On An iPhone

The DFU restore is the deepest type of a restore that can be performed on an iPhone. It’s often used by techs at the Apple Store as a last attempt to fix a nagging software issues. Check out our article on DFU restores and how to perform them to learn more about this iPhone reset.

Reset Network Settings

When you reset the network settings on an iPhone, all of its Wi-Fi, Bluetooth, VPN (virtual private network), Cellular settings are erased and reset to factory defaults.

What Gets Erased When I Reset Network Settings?

Your Wi-Fi networks and passwords, Bluetooth devices, and virtual private network will all be forgotten. You’ll also have to go back into Settings -> Cellular and set your preferred cellular settings so you don’t get an unexpected surprise on your next wireless bill.

How Do I Reset Network Settings On An iPhone?

To reset network settings on an iPhone, open up Settings and tap General. Scroll all the way down to the bottom of this menu and tap Reset. Finally, tap Reset Network Settings, Enter your passcode, and tap Reset Network Settings when the confirmation alert appears on your iPhone’s display.

reset network settings on an iphone

When Should I Reset An iPhone’s Network Settings?

Resetting network settings can sometimes fix the problem when your iPhone won’t connect to Wi-Fi, Bluetooth, or your VPN.

Reset All Settings

When you reset all settings on an iPhone, all the saved data in your iPhone’s Settings app will be erased and set to factory defaults. Everything from your Wi-Fi passwords to your wallpaper will be reset on your iPhone.

How Do I Reset All Settings On An iPhone?

Begin by opening Settings and tapping General. Next, scroll all the way down and tap Reset. Then, tap Reset All Settings, enter your passcode, and tap Reset All Settings when the confirmation alert pops up near the bottom of your iPhone’s display.

reset an iPhone all settings

When Should I Reset All Settings On My iPhone?

Reseting all settings is a last ditch effort to fix a stubborn software issue. Sometimes, it can be incredibly difficult to track down a corrupted software file, so we reset all settings as a “magic bullet” to fix the problem.

Reset Keyboard Dictionary

When you reset an iPhone keyboard dictionary, all of the custom words or phrases you’ve typed and saved on your keyboard will be erased, reseting the keyboard dictionary to its default factory settings. This reset is especially useful if you want to get rid of those outdated texting abbreviations or the nicknames you had for your ex.

To reset an iPhone keyboard dictionary, go to Settings and tap General -> Reset. Then, tap Reset Keyboard Dictionary and enter your iPhone passcode. Finally, tap Reset Dictionary when the confirmation alert appears on the screen.

reset keyboard dictionary on iphone

Reset Home Screen Layout

Reseting an iPhone’s Home screen layout puts all of your apps back into their original places. So, if you dragged apps to a different part of the screen, or if you switched around the apps in the iPhone dock, they’ll be moved back to the spot they were in when you first took your iPhone out of the box.

Additionally, any of the folders you’ve created will be also erased, so all of your apps will appear individually and in alphabetical order on your iPhone’s Home screen. None of the apps you’ve installed will be erased when you reset your iPhone’s Home screen layout.

To reset the Home screen layout on your iPhone, open Settings and tap General -> Reset -> Reset Home Screen Layout. When the confirmation pop-up appears, tap Reset Home Screen.

reset home screen layout on iphone

Reset Location & Privacy

Reseting Location & Privacy on your iPhone resets all of the settings in Settings -> General -> Privacy to factory defaults. This includes settings like Location Services, Analytics, and Ad Tracking.

Personalizing and optimizing Location Services is one of steps we recommend in our article about why iPhone batteries die quickly. After performing this reset, you’ll have to go back and do that again if your reset your iPhone’s Location & Privacy settings!

How Do I Reset Location & Privacy Settings On My iPhone?

Start going to Settings and tapping General -> Reset. Next, tap Reset Location & Privacy, enter your passcode, then tap Reset Settings when the confirmation pop-ups at the bottom of the screen.

reset location and privacy on iphone

Reset iPhone Passcode

Your iPhone passcode is the custom numeric or alphanumeric code you use to unlock your iPhone. It’s a good idea to update your iPhone passcode from time to time to keep it secure in case it falls into the wrong hands.

To reset an iPhone passcode, open Settings, tap Touch ID & Passcode, and enter your current iPhone passcode. Then, tap Change Passcode and enter your current passcode again. Finally, enter a new passcode to change it. If you want to change the type of passcode you’re using, tap Passcode Options.

reset an iphone passcode

What Passcode Options Do I Have On My iPhone?

There are four types of passcodes you can use on your iPhone: custom alphanumeric code, 4-digit numeric code, 6-digit numeric code, and custom numeric code (unlimited digits). A custom alphanumeric code is the only one that allows you to use letters as well as numbers.

A Reset For Every Situation!

We hope you found this article helpful in understanding the different types of resets and when to use them! Now that you know how to reset an iPhone, make sure to share this information with with your friends and family on social media. If you have any other questions about iPhone resets, leave them in the comments section below!

Thanks for reading,
David L.

The post How To Reset An iPhone: The Comprehensive Guide! appeared first on Payette Forward.

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My iPhone Is Stuck In Headphones Mode. Here’s The Real Fix! https://www.payetteforward.com/iphone-stuck-headphone-mode-fix/ https://www.payetteforward.com/iphone-stuck-headphone-mode-fix/#comments Mon, 18 Feb 2019 18:00:31 +0000 https://www.payetteforward.com/?p=3000 You’re absolutely sure that headphones aren’t plugged into your iPhone, because, well, they’re not. You see “Headphones” above the volume slider when you press the volume buttons, but your iPhone isn’t making any sound. You’ve tried a hard reset, putting your headphones in, and taking them out again, but it’s not working. In this article, I’ll explain why your iPhone is stuck [...]

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You’re absolutely sure that headphones aren’t plugged into your iPhone, because, well, they’re not. You see “Headphones” above the volume slider when you press the volume buttons, but your iPhone isn’t making any sound. You’ve tried a hard reset, putting your headphones in, and taking them out again, but it’s not working. In this article, I’ll explain why your iPhone is stuck in headphone mode, an awesome trick to get junk out of your headphone jack or Lightning port, and how to fix the problem for good!

My iPhone Doesn’t Have A Headphone Jack! How Can It Be Stuck In Headphones Mode?

Apple got rid of the headphone jack when they released the iPhone 7. It was very controversial at the time, but many people have moved onto using Bluetooth headphones like AirPods.

However, Apple didn’t completely eliminate the ability to use wired headphones on newer iPhones. Your purchase of a new iPhone 7 or newer model includes a pair of wired headphones that plug directly into your iPhone’s Lightning port (also known as the charging port).

A new iPhone 7, 8, or X also includes a dongle which lets you connect your old headphones to your iPhone’s Lightning port. However, Apple stopped including this dongle with the iPhone XS, XS Max, and XR.

Even though the iPhone 7 and newer models don’t have a traditional headphone jack, they can still get stuck in headphones mode! The steps below will help you fix any model iPhone that is stuck on headphone mode.

No, iPhone, There Aren’t Headphones Plugged In!

Your iPhone is stuck on headphone mode because it thinks headphones are plugged into the headphone jack or Lightning port, even though they’re not. This is usually caused by a problem with the headphone jack or Lightning port itself. 99% of the time it’s a hardware problem, not a software problem.

iphone display headphones volume

Eliminate The Possibility Of A Software Problem

The easiest way to make sure a software problem isn’t causing your iPhone to stay stuck in headphones mode is to turn it off and back on again. To turn off your iPhone, press and hold the power button (also known as the Sleep / Wake button) and slide the button next to “slide to power off” across the screen.

slide to power off power icon on iphone

If you have an iPhone X or newer, press and hold the Side button and either volume button until “slide to power off” appears. Swipe the power icon left to right to shut down your iPhone X or newer.

It can take 20 seconds or so for your iPhone to turn off, and that’s completely normal. To turn your iPhone back on, hold the power button (iPhone 8 and older) or the Side button (iPhone X and newer) until the Apple logo appears on the screen. You can let go of the power button or Side button when the Apple logo appears.

If your iPhone is still stuck on headphones mode after your iPhone turns back on, there’s a hardware problem with your iPhone. At this point, this problem is being caused by one of two possibilities:

  • The headphone jack or Lightning port is damaged, either physically or with liquid.
  • Debris stuck inside the headphone jack or Lightning port is fooling your iPhone into thinking that headphones are plugged in.

Take A Look Inside Your iPhone

Grab a flashlight and shine it inside your iPhone’s headphone jack or Lightning port. Is there any debris stuck inside? I’ve seen everything from rice, to brown goo, to broken-off tips of cheap headphones stuck inside. Trying to extract something from your iPhone’s headphone jack or Lightning port is extremely difficult, and some Apple techs won’t even try.

Poking around in your iPhones headphone jack or Lightning port can cause damage, but most people I’ve worked with agreed it was worth the risk because they really had nothing to lose. If I had to guess, I’d say I was successful about 50% of the time when I tried to extract something from a customer’s headphone jack when I worked at an Apple Store.

How Do I Get Junk Out Of My iPhone’s Headphone Jack?

There’s no right way to do this, and Apple Stores don’t have any tools designed to extract debris from headphone jacks. There are, however, some unofficial tricks that Apple techs sometimes use to get stuff out. Be careful — none of these are Apple-approved methods because they can cause damage, but I’ve had success with each of them in different situations.

The BIC Pen Trick

I really wanted to write this article so I could share this trick with you. An Apple Genius showed me how to do it, and I still think it’s brilliant. Be warned: Your pen will not survive this procedure. Here’s how to use a BIC pen to remove debris from an iPhone’s headphone jack:

  1. Use a standard BIC pen and remove the cap.
    IMG_0277IMG_0278
  2. Use pliers to pull the pen tip away from the plastic housing.
    IMG_0282 IMG_0293
  3. The tip is attached to a circular plastic cartridge that contains the ink.
    IMG_0299 IMG_0298
  4. The opposite end of the cartridge is the perfect size to remove debris from the headphone jack.
    IMG_0304
  5. Insert that end into the headphone jack and gently twist to loosen the debris, and then shake it out of your iPhone or iPad.
    IMG_0309

I’ve saved lots of headphone jacks using this trick. Be careful not to press too hard. If the debris isn’t coming out, move on to the next tip.

Compressed Air

Try using a can of compressed air to blow air directly into your iPhone’s headphone jack. This may work even if you don’t see anything stuck inside. Compressed air can loosen debris just enough to shake it out or blow it out completely. Be gentle: Don’t stick the hose all the way into your iPhone’s headphone jack and start blowing. Start from the outside of your iPhone and work your way in.

If you don’t have a can of compressed air, you can try blowing it out yourself, but I don’t particularly like that option because our breath contains moisture that can damage your iPhone’s internal circuitry. If you feel like you have nothing to lose, then by all means, give it a try.

Tweezers

Really thin tweezers can sometimes reach just far enough inside to pull a piece of rice or other debris out of an iPhone’s headphone jack. Using tweezers is risky, though. It’s a lot like the game called Operation (by Milton Bradley). It’s very easy to damage the sides of the headphone jack if you shove tweezers in too far.

I Don’t Recommend This, But…

Some tech-savvy people (and secretly, some Apple Geniuses) have had success extracting debris from iPhone headphone jacks by disassembling the iPhone and poking the debris out from the underneath of the headphone jack. There are some excellent teardown guides of iPhones if you’d like to try, but I don’t recommend you do. 

How Do I Get Junk Out Of My iPhone’s Lightning Port?

Just like a Lightning port, it can be difficult to remove gunk and debris from from a Lightning port. The safest way to remove debris from an iPhone Lightning port is to use an anti-static brush.

If you try to clean out the Lightning port with an object like a paperclip or a thumbtack, you can run the risk of causing an electrical charge within your iPhone, which could cause even more damage. Toothpicks are also risky, because they can splinter and get stuck inside your iPhone.

However, most people don’t own an anti-static brush, and that’s okay. A brand new, unused toothbrush makes a fine substitute if you don’t have an anti-static brush.

The Cocktail Straw Trick

This method could also be called the “coffee stirrer” trick, as either utensil can be used. Flatten out the tip of your cocktail straw or coffee stirrer so it can fit inside your iPhone’s Lightning port. Use the flat tip of the straw to scrape or scoop any gunk out of the Lightning port.

clean iphone lightning port with cocktail straw

Compressed air and tweezers are also possible solutions if something is lodged in your in your iPhone’s Lightning port.

I’ve Tried Everything And My iPhone Is Still Stuck On Headphone Mode!

If your iPhone still isn’t working after you’ve tried everything above, there’s a good chance your iPhone needs to be repaired. Usually, the headphone jack or the Lightning port on an iPhone will stop working for one of two reasons:

Water Damage

A very common reason for iPhones getting stuck in headphones mode is water damage, and a lot of the time people don’t know how it could have happened. Here’s how the conversation went: I’d ask, “Are you an athlete?”, and they would say yes. I’d ask, “Do you listen to music when you run or work out?”, and they’d say yes again. Can you guess what happened?

A lot of the time, this is problem is caused when sweat runs down the cord of an athlete’s headphones. At some point, a small amount of sweat gets inside the headphone jack or Lightning port and causes their iPhone to get stuck in headphone mode.

Other types of water damage can cause this problem too — it doesn’t take much. The headphone jack on older iPhones and the Lightning port on newer iPhones are two of the only openings on the outside of the iPhone, and that makes them particularly susceptible to water damage. Even if the rest of an iPhone works perfectly after it gets wet, the headphone jack or Lightning port may not.

Physical Damage

If your iPhone is smashed into 1000 pieces, you probably know what’s wrong. If it’s still in one piece, there is another very common reason why iPhones get stuck on headphone mode: The headphone jack or Lightning port gets pulled away from the logic board.

“Wait a second. I keep my iPhone in great shape.”

Plugging headphones in and out of your iPhone should never cause this problem. I’ve never seen it occur from normal use. Here’s the question I’d ask: “Do you wrap your headphones around your iPhone when you’re not using it?” The customer would say yes. (Come to think of it, the same Genius who turned me on to the BIC pen trick told me this, too. I’d give him credit if I didn’t think he could get in trouble.) Can you guess what happened here?

IMG_0313 IMG_0316

After a while, the strain from the headphones wrapped around the iPhone on the end plugged into the headphone jack or Lightning port becomes so great that they entirely start to pull away from the logic board. It’s OK to wrap your headphones around your iPhone, as long as you unplug them when you do. 

IMG_0318

Unfortunately, if you’re reading this, there’s a good chance the damage is already done and you’ll need to repair your iPhone.

Repair Options: Apple vs. Puls

This problem is especially frustrating for people who go to the Apple Store because the only repair option Apple offers to fix a broken headphone jack is to replace the entire iPhone. A lot of people simply refuse, opting instead to use a Bluetooth headset or speaker dock to make and receive phone calls, but it’s a major inconvenience when the sound doesn’t work on your iPhone.

The case is similar for broken iPhone Lightning ports. Apple will typically just replace your iPhone if its Lightning port is broken. The replacement is covered by your AppleCare+ warranty.

To make matters worse, debris stuck inside your iPhone’s headphone jack or Lightning port isn’t covered under warranty, so repairing this simple problem can be very expensive.

Puls

If you’d like to repair your iPhone today for a lot less than Apple, Puls will meet you at home or a location of your choice in less than an hour, and they offer a lifetime warranty on parts and labor.

Wrapping It Up

It’s frustrating when an iPhone gets stuck in headphones mode, because it seems like a simple problem should have a simple solution. It’s unfortunate that a tiny piece of debris or a little drop of water can have such a detrimental effect on your iPhone. I sincerely hope that your iPhone is no longer stuck on headphone mode, but if it is, at least you know what to do next. Feel free to leave a comment below. I’d like to hear about any creative ways you’ve found to remove debris from the headphone jack or Lightning port of your iPhone.

Thanks for reading and remember to Pay It Forward,
David P.

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My iPhone Won’t Charge! Here’s The Real Fix. https://www.payetteforward.com/my-iphone-wont-charge-heres-the-real-reason-why/ https://www.payetteforward.com/my-iphone-wont-charge-heres-the-real-reason-why/#comments Sat, 16 Feb 2019 22:00:08 +0000 https://www.payetteforward.com/?p=1925 From a former Apple employee: Learn the real reasons why your iPhone won't charge and how to diagnose and fix iPhone charger issues - for good!

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When an iPhone won’t charge, it’s a big deal. I’m a former Apple employee, and during my time in the Apple Store, fixing iPhone charging problems was a big part of my daily work. The good news is that the majority of iPhone charging problems can be fixed at home. In this article, I’ll show you how to fix an iPhone that won’t charge, step-by-step.

Know This Before You Begin

One of the most common questions Apple techs receive when an iPhone won’t charge is this: “If my iPhone won’t charge, do I need a new battery?”

In spite of what you’ll read on many websites, the answer to this question is no! There’s a lot of misinformation out there, and that was one of the main reasons I wanted to write this article.

As a former Apple tech with experience working with hundreds of iPhones that wouldn’t charge, I can tell you that replacing a battery is the absolute wrong thing to do.

The truth is that most of the time, it’s your iPhone’s software — not hardware — that’s preventing your iPhone from charging. If your iPhone won’t charge, 99% of the time, replacing the battery will have zero effect!

iPhone software decides when to charge your iPhone

And, if there is a hardware problem, it’s much more likely that the issue is with the charging port itself — but we’re not there yet.

How To Fix An iPhone That Won’t Charge

1. Hard Reset Your iPhone

Sometimes the solution is as simple as hard resetting your iPhone. That’s the first thing an Apple tech would do in the Apple Store, and it’s easy to do at home. Here’s how:

How To Hard Reset Your iPhone

Phone How To Hard Reset
iPhone 6S, 6S Plus, SE, and older models Press and hold the power button and the Home button together until the Apple logo appears on the screen, and then let go.
iPhone 7 and 7 Plus Press and hold the power button and the volume down button together until the Apple logo appears on the screen, and then let go.
iPhone 8, 8 Plus, X, XS, XS Max, and XR There are three steps: 1. Quickly press and release the volume up button. 2. Quickly press and release the volume down button. 3. Press and hold the power button (called the “side button” on iPhone X) until the Apple logo appears on the display, and then let go.

Apple tech tip: The #1 mistake people make while trying to hard reset their iPhone is that they don’t hold the buttons down for long enough. On iPhone 8 and X, however, make sure you are pressing the first two buttons very quickly and holding the power button down for a long time. Sometimes the process can take 20 seconds or more!

Hard Reset iPhone

If that doesn’t work, don’t worry! We’ll dive into the hardware fixes in the next step.

2. Check Your Lightning Cable For Damage

Take a very close look at both ends of the USB cable you use to charge your iPhone. Apple’s lightning cables are prone to fraying, especially at the end that connects to your iPhone. If you see visible signs of wear, it might be time for a new cable.Lightning cable damage

How can I tell whether my lightning cable is the reason why my iPhone won’t charge?

If there is no visible damage to the outside of the cable, try plugging your iPhone into a USB port on your computer to charge instead of using the wall adapter that came with your iPhone. If you already charge your iPhone using your computer, try using the wall adapter. If it works in one place and not the other, your cable isn’t the issue.

This might seem obvious, but sometimes the best way to determine whether you have a “bad cable” is to try charging your iPhone using a friend’s cable. If your iPhone suddenly springs back to life after you plug it in, you’ve identified the reason why your iPhone won’t charge — a faulty cable.

Don’t forget about your iPhone’s warranty!

If your iPhone is still under warranty, the USB cable (and everything else in the iPhone box) is covered! Apple will replace your lightning cable for free, as long as it’s in decent shape.

You can set up a return on Apple’s support website or call your local Apple Store to make an appointment with the Genius Bar. If you decide to go to the Apple Store, it’s always a good idea to have an appointment at the Genius Bar before you go in. That way, you won’t have to wait in line — at least not for long.

3rd-party cables can charge iPhone charging problems

One of the most common reasons why an iPhone won’t charge comes from low-quality 3rd-party iPhone charger cables that people buy in gas stations. Yes, Apple cables are expensive, but in my experience, those $5 knockoffs never hold up like the real thing. There are good ones out there — you just have to know which ones to choose.

High quality, less-expensive cables do exist!

If you’re looking for a high-quality replacement iPhone charging cable that’s more durable than Apple’s, check out our favorites on Amazon. These aren’t cheap gas station cables that are going to break in a week. I love the 6-foot Lightning cable because it’s long enough for me to be able to use my iPhone in bed.

3. Try A Different iPhone Charger

Do you charge your iPhone by plugging it into the wall, using a car charger, in a speaker dock, in your laptop, or some other way? There are a lot of different ways to charge an iPhone.

Remember that it’s your iPhone software that says ‘Yes’ or ‘No’ to charging when your iPhone connects to an accessory. If the software detects power fluctuations, it will prevent your iPhone from charging as a protective measure.Try plugging iPhone into a different outlet

How can I tell whether my charger is the reason why my iPhone won’t charge?

We’ll do the same thing we did when we inspected your Lightning cable. The simplest way to find out whether your charger is bad is to try another one. Make sure you try more than one because chargers can be very finicky.

If your iPhone won’t charge with the wall adapter, try plugging it into a USB port on your computer. If it won’t charge in the computer, try plugging it into the wall — or try a different USB port on the computer. If your iPhone charges with one adapter and not the other, then your charger is the problem.

There are high-quality fast chargers out there, but you have to be careful

If you need a new charger, check out the chargers we recommend using the same link as above (for the cable). The maximum Apple-approved amperage for iPhone chargers is 2.1 amps. Unlike many third-party chargers that can damage your iPhone, these ones will charge your iPhone quickly and safely.

(The iPad charger is 2.1A and Apple says it’s OK for iPhones.)

Hint: If you’re trying to charge using an Apple keyboard or USB hub, try plugging your iPhone directly into one of your computer’s USB ports. All the devices plugged into USB hubs (and keyboards) share a limited supply of power. I have personally seen iPhone charging problems occur because there wasn’t enough power to go around.

4. Brush The Gunk Out Of Your iPhone’s Charging Port

Use a flashlight and take a close look at the charging port in the bottom of your iPhone. If you see any debris or gunk in there, it might be preventing the lightning cable from making a solid connection to your iPhone. There are lots of connectors down there (the lightning cable has 9), and if the wrong one is blocked off, your iPhone won’t charge at all.

If you find lint, gunk, or other debris in the charging port of your iPhone, it’s time to brush it out. You need something that won’t conduct an electric charge or damage the electronics in the bottom of your iPhone. Here’s the trick:Use toothbrush to brush out iPhone lightning port

Grab a toothbrush (one you’ve never used before) and gently brush out your iPhone’s charging port. When I was at Apple, we used fancy anti-static brushes to do this (which you can get on Amazon for next to nothing), but toothbrushes work just as well.

Dealing with liquid damage

One of the most common reasons why an iPhone won’t charge is liquid damage. Liquid damage can short out the connections in the charging port of your iPhone cause all sorts of problems with your iPhone. Even if you’ve dried out the port and brushed out the gunk, sometimes the damage has already been done.

5. Put Your iPhone Into DFU Mode And Restore

Even if your iPhone won’t charge, a DFU restore may still work! You’ve eliminated the possibility of a simple software problem and taken a look at your USB cable, charger, and the iPhone itself, so it’s time for a last-ditch effort — the DFU restore. A DFU restore is a special kind of restore (when you restore your iPhone, you erase everything on it and restore it to factory settings) that can solve severe software issues — if they exist.DFU restore your iPhone

Check out my article about how to DFU restore an iPhone to learn how to put your iPhone into DFU mode, and cross your fingers before you try. When I worked for Apple, this is the first thing I’d try, even when the phone appeared to be damaged. There’s a small chance that a DFU restore will bring a non-functional iPhone back to life.

If it doesn’t work, come back here to learn about some great repair options you may not be aware of.

6. Repair Your iPhone

If you go to an Apple Store to repair your iPhone and there has been liquid or physical damage to phone, the only option they can offer is to replace your entire iPhone. If you don’t have AppleCare+, this can get expensive, fast. If you had pictures, videos, or other personal information on your iPhone and your iPhone won’t charge, Apple will say they’re gone forever. Fortunately, there are other options:

A better option

If you need to fix your iPhone today, Puls is a great, affordable, in-person repair service. They’ll meet you at home or a location of your choice in as little as 60 minutes.

Puls offers a lifetime warranty on parts and labor, and you only pay after they complete the repair. They also offer the option to repair your iPhone’s charging port and other smaller components that Apple won’t touch. There’s a chance you’ll be able to recover your data and save money too!

Full transparency: We receive a referral fee if you choose to repair your iPhone with Puls. That said, I truly believe they are best and easiest option for many people.

iPhone Charging Again!

I hope your iPhone has sprung back to life and you’re on your way back to a full charge. I’d love to hear from you about your experiences fixing the iPhone charging problem, and I’m here to help along the way.

All the best,
David P.

The post My iPhone Won’t Charge! Here’s The Real Fix. appeared first on Payette Forward.

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Why Does My iPad Ring? Here’s The Fix For iPad And Mac! https://www.payetteforward.com/why-does-my-ipad-ring-heres-the-fix-for-ipad-and-mac/ https://www.payetteforward.com/why-does-my-ipad-ring-heres-the-fix-for-ipad-and-mac/#comments Sat, 16 Feb 2019 17:00:48 +0000 https://www.payetteforward.com/?p=1455 I'll explain why your Mac or iPad is ringing every time you get a phone call and show you how to turn this feature off if it's driving you crazy.

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You’re just about to sit down after a long day at work, and all of a sudden, your entire house starts to ring. Your iPhone is ringing in the kitchen, your iPad is going off in the bedroom – even your Mac is ringing. Like many new features in new versions of iOS and MacOS, the ability to make and receive phone calls on your Mac, iPad, and iPod has enormous potential, but symphony of ringers that spontaneously starts to play after you update your devices can be startling, to say the least.

In this article, I’ll explain why your iPad, iPod, and Mac rings and show you how to stop all your devices from ringing whenever you get a phone call. Fortunately, the solution is simple!

Why Is My Mac And iPad Ringing Every Time I Get A Phone Call?

Apple introduced a new set of features called “Continuity” with iOS 8 and OS X Yosemite. According to Apple, Continuity is the next evolutionary step toward Apple’s goal of creating a seamless user experience between Macs, iPhones, iPads, and iPods. Continuity does a whole lot more than just make and receive phone calls, but this feature has certainly been the most obvious and startling change for many users who recently updated their devices.

How To Stop Your iPad From Ringing

To stop your iPad or iPod touch from ringing every time your iPhone rings, head to Settings -> FaceTime, and turn off ‘iPhone Cellular Calls’. That’s it!

turn off calls from iphone on ipad

Why Does My Mac Ring?

If you’d like to stop your Mac from ringing along with your iPhone, you’ll need to open the FaceTime app. If FaceTime isn’t on your dock (the row of icons on the bottom of your screen), you can easily open it (or any other app) using Spotlight. Click the magnifying glass in the upper right hand corner of your screen and type FaceTime. You can either press return on your keyboard to open the app or double-click on the FaceTime app when it appears in the dropdown menu.

stop mac from ringing with iphone

Now that you’re looking at yourself, click the FaceTime menu in the upper left hand corner of the screen and choose ‘Preferences…’. Uncheck the box next to ‘Calls From iPhone’, and your Mac won’t ring any more.

Wrapping It Up

I hope this article has helped you to stop your iPad and Mac from ringing every time you get a phone call. If you would like to learn more about all the new features of Continuity, Apple’s support article called “Connect your iPhone, iPad, iPod touch, and Mac using Continuity” has some very useful information.

Thanks so much for reading and I look forward to hearing any comments or questions you have along the way.

All the best,
David P.

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How Do I Put An iPad In DFU Mode? Here’s The Fix! https://www.payetteforward.com/how-do-i-put-ipad-in-dfu-mode-heres-fix/ https://www.payetteforward.com/how-do-i-put-ipad-in-dfu-mode-heres-fix/#respond Fri, 15 Feb 2019 18:23:42 +0000 https://www.payetteforward.com/?p=20042 Your iPad is experiencing software problems and you don’t know what to do. A DFU restore is a great way to fix nagging software issues that keep occurring on your iPad. In this article, I’ll show you how to put your iPad in DFU mode and how to DFU restore your iPad! What Is A DFU Restore? [...]

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Your iPad is experiencing software problems and you don’t know what to do. A DFU restore is a great way to fix nagging software issues that keep occurring on your iPad. In this article, I’ll show you how to put your iPad in DFU mode and how to DFU restore your iPad!

What Is A DFU Restore?

A Device Firmware Update (DFU) restore is the most in-depth iPad restore. Every single line of code on your iPad gets erased and reloaded when you put it in DFU mode and restore.

The DFU restore is usually the last step you can take before completely ruling out an iPad software problem. If you put your iPad in DFU mode to resolve an issue, but that issue persists after the restore is complete, it’s likely your iPad has a hardware problem.

What You Need To DFU Restore Your iPad

You’ll need three things to put your iPad in DFU mode:

  1. Your iPad.
  2. A Lightning cable.
  3. A computer with iTunes installed on it — but it doesn’t have to be your computer! We’re just using iTunes as a tool to put your iPad into DFU mode.

My iPad Has Water Damage. Should I Still Put It In DFU Mode?

Water damage is insidious and can cause all sorts of problems with your iPad. If your iPad issues are the result of water damage, you may not want to put it in DFU mode.

Water damage could potentially interrupt the DFU restore process, which could leave you with a completely broken iPad. It may be a good idea to take your iPad into your local Apple Store first if you think its problems are being caused by water damage.

What Should I Do Before Putting My iPad In DFU Mode?

It’s important to save a backup of all the information and data on your iPad before putting in DFU mode. A DFU restore erases all the content on your iPad, so if you don’t have a saved backup, all of your photos, videos, and other files will be erased for good.

Follow the steps below to learn how to put your iPad in DFU mode. If you’re more of a visual learner, you can watch our step-by-step iPad DFU restore video on YouTube!

How To Put Your iPad In DFU Mode

  1. Use a Lightning cable to plug your iPad into a computer with iTunes.
  2. Open iTunes and make sure your iPad is connected.
  3. Simultaneously press and hold the power button and the Home button until the screen turns black.
  4. Three seconds after the screen turns black, release the power button, but keep holding the Home button.
  5. Keep holding the Home button until your iPad shows up in iTunes.

ipad in dfu mode itunes

If your iPad didn’t show up in iTunes or the screen isn’t completely black, it isn’t in DFU mode. Fortunately, you can try again by starting at step 1 above!

How To DFU Restore Your iPad

Now that you’ve put your iPad into DFU mode, there are a few things we need to do in iTunes in order to begin the DFU restore process. First, click “OK” to close the “iTunes has detected an iPad in recovery mode” pop-up, and then click “Restore iPad…“. Last, click “Restore and Update” to consent to everything on your iPad being erased.

begin ipad dfu restore

iTunes will automatically download the newest version of iOS to put onto your iPad. The restore process will start automatically as soon as the download finishes.

Restored And Ready To Go!

You’ve restored your iPad and it’s working as good as ever. Make sure to share this article on social media to show your family and friends how to put their iPad in DFU mode too! Feel free to leave any other questions you have about your iPad in the comments section below.

Thanks for reading,
David L.

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My iPad Is Disabled & Says “Connect To iTunes”! Here’s Why & The Fix. https://www.payetteforward.com/ipad-is-disabled-connect-to-itunes-heres-why-fix/ https://www.payetteforward.com/ipad-is-disabled-connect-to-itunes-heres-why-fix/#respond Thu, 07 Feb 2019 19:45:41 +0000 https://www.payetteforward.com/?p=19958 You have a disabled iPad and you’re completely locked out of it. It’s telling you to connect to iTunes, but you’re not sure why. In this article, I’ll explain why your iPad is disabled and show you how to fix the problem for good! Why Is My iPad Disabled? Your iPad becomes disabled if you enter [...]

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You have a disabled iPad and you’re completely locked out of it. It’s telling you to connect to iTunes, but you’re not sure why. In this article, I’ll explain why your iPad is disabled and show you how to fix the problem for good!

Why Is My iPad Disabled?

Your iPad becomes disabled if you enter your passcode incorrectly too many times in a row. Here’s what will happen if you enter an incorrect iPad passcode too many times in a row:

  • 1-5 attempts: You’re good!
  • 6 attempts: Your iPad is disabled for 1 minute.
  • 7 attempts: Your iPad is disabled for 5 minutes.
  • 8 attempts: Your iPad is disabled for 15 minutes.
  • 9 attempts: Your iPad is disabled for an hour.
  • 10 attempts: Your iPad will say, “iPad is disabled. Connect to iTunes”.

ipad is disabled try again in 1 minute

It’s important to note that you can enter the same incorrect passcode as many times as you want without disabling your iPad. So, if your passcode was 111111, you could enter 111112 twenty-five times in a row without  disabling your iPad.

How Did My iPad Get Disabled?

You may be thinking to yourself, “Wait a minute! I didn’t enter my passcode incorrectly ten times!” That’s probably true.

A lot of the time, iPads get disabled because small children who love tapping buttons or nosy friends who want to read your texts and emails enter the wrong passcode ten times in a row.

Can I Unlock My Disabled iPad?

Unfortunately, your iPad can’t be unlocked once it has been disabled. You’ll have to connect your iPad to iTunes and restore it.

Some people believe that Apple techs have a special software program or work-around for this problem, but that’s not true. If you go into an Apple Store with your disabled iPad, they’ll erase it and help you set it up again. Below, we’ll show you how to do that from the comfort of your home, so you don’t have to make a trip to the Apple Store.

Is It Too Late To Backup My iPad?

Yes. There’s no way to backup your iPad once it has been disabled.

How To Erase Your Disabled iPad

There are two ways to erase a disabled iPad — using iTunes or iCloud. We recommend using iTunes because it’s a simpler process and it can be done on any iPad.

Erase Your iPad Using iTunes

The way to erase your iPad using iTunes is to put it in DFU mode and restore. This is the deepest type of iPad restore and it will erase and reload every line of code on your iPad. Check out our step-by-step guide to learn how to put your iPad in DFU mode!

Erase Your iPad Using iCloud

You can erase your disabled iPad using iCloud if it was signed into iCloud and Find My iPad was turned on before it became disabled. If you want to use iCloud to erase your iPad, go to iCloud.com and enter your Apple ID and password.

Then, click Find iPhone. Next, find your iPad on the map and click Erase iPad.

erase ipad

Setting Up Your iPad

Now that the stressful part is over, let’s set up your iPad again. How you set up your iPad will depend on what type of iPad backup you have.

The Set Up Your iPad menu will appear once you’ve completed the DFU restore. It’s the same menu you saw when you took your iPad out of the box for the very first time.

After setting up your language and a couple other settings, you’ll reach the Apps & Data menu. Here’s where you’ll be able to restore your iPad backup.

Restoring An iCloud Backup

If you have an iCloud backup, tap Restore from iCloud backup. Your iPad doesn’t have to be connected to iTunes if you’re restoring from an iCloud backup.

Restoring An iTunes Backup

If you have an iTunes backup, tap Restore form iTunes Backup. You’ll have to connect your iPad to iTunes in order to restore from a saved iTunes backup. Once your iPad is connected, a prompt will appear in iTunes showing you how to restore the backup.

If you don’t have an iTunes or an iCloud backup, I recommend unplugging your iPad from iTunes to speed up the set up process. You can sync your iPad to your iTunes library after you’ve set it up again.

As Good As New!

You’ve restored your disabled iPad and you can start using it again! Make sure to share this article with friends and family on social media to let them know what to do if their iPad is disabled. Feel free to leave any other questions you have about your iPad in the comments section down below.

Thanks for reading,
David L.

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