My Apple ID Is Disabled! Here’s The Real Fix.

Apple employees see disabled Apple IDs all the time. You enter your Apple ID and password, click Sign In, and it doesn’t work. You might see an error message that says your Apple ID is disabled, but a lot of the time, your iPhone, iPad, or Mac won’t say anything at all. Either way, you’ll end up right where you started, because no matter how many times you enter your password, even if it’s correct, you can’t log in if your Apple ID is disabled. In this article, I’ll show you how to fix your Apple ID so you can log in and get back to using your device.

Why Is My Apple ID Disabled?

Your Apple ID has been disabled iPhoneMost of the time, Apple IDs are disabled for one of two reasons:

  • You entered your password incorrectly too many times in a row. It’s especially frustrating when you remember your password later that day.
  • You haven’t used your Apple ID for a long time. When Apple changes the requirements for passwords or security questions, your Apple ID may be disabled until you log in and update your information.

You Probably Saw One Of These Messages

Your account is disabled iTunesKeep in mind that Apple uses “disabled” and “locked” interchangeably with regard to Apple IDs. For the purposes of this article, “Your Apple ID is locked” and “Your Apple ID is disabled” mean exactly the same thing.

The phrasing of the error message that led you to this article varies across devices. Macs and iCloud.com usually say that your Apple ID (or account) has been disabled (or locked) for security reasons. iPhones usually display a box that says “Your Apple ID has been disabled”, but they won’t tell you how to fix it. That’s what this article is about.

What To Do When Your Apple ID Is Disabled

You have two options when your Apple ID is disabled, and I recommend the first. People are often surprised to find out that Apple employees usually have no more access to your account than you do. They’ll just ask you the same questions you’ll find on Apple’s website, so it’s easiest to start there.

Option 1: Fix The Problem On Apple’s Website

apple's apple id websiteI recommend you use a computer to visit Apple’s special Apple ID webpage, because it’s a lot easier to type Apple IDs, passwords, and security questions with a full-size keyboard.

Everyone who owns an iPhone knows how easy it is to type in a password incorrectly. I’ve seen people make the same mistake twice when they enter and confirm a new password using their iPhone. It’s very frustrating when that happens.

When you visit Apple’s website, click Manage your Apple ID, enter your Apple ID and password, and click Sign In. If you enter your password correctly, you’ll be prompted to reset your password or to update your security questions. If you don’t know your password, click Forgot your password? below the password box. After you reset it, return to Apple’s website and you’ll be asked to update your security questions the first time you log in.

Option 2: Contact Apple Support Directly

whats happening with your apple idWhen your Apple ID is disabled, it’s not easy to fix it over the phone or in an online chat session. Trust is not a factor when it comes to Apple employees and Apple IDs. I know you’re you, you know you’re you, and they know you’re you, but most of the time, it doesn’t matter.

Apple received a lot of negative press from last year’s security breaches in iCloud. There must be a better way than an attitude of unwavering mistrust toward their own customers, but I do understand why Apple has made it so difficult for users to use their Apple ID after it is disabled.

apple how would you like to get helpIf you’d like to talk to a person at Apple, the best place to start is (you guessed it) on their website. Visit Apple’s support website, select “Apple ID”, choose Disabled Apple ID, and you can set up a call with an Apple employee, start an online chat session, or email Apple support, depending on the time of day.

Sign In With Your Device

You’ll know your Apple ID is no longer disabled when you can access the main account screen on Apple’s “Apple ID” webpage. Enter your Apple ID and password on your iPhone, iPad, or Mac, and click Sign In. You should be good to go!

In this article, we talked about the most common reasons why an Apple ID is disabled, the options you have for getting help if you need it, and how to update your account information on Apple’s website. I’d like to hear how you fixed your Apple ID (and what went wrong in the first place) in the comments section below.

Thanks for reading and remember to pay it forward,
David P.

About Author

I'm a former Apple employee and the founder of Payette Forward, and I'm here to help you with your iPhone.

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Jeanne Mcnabb
5 months ago

I didn’t say that my iPhone was like it’s my iPad that slot and I was wondering if I could use my iPhone to unlock it it’s disabled I do have the passcode for the tablet and I was wondering if there was an app or something that I could send a message to the tablet that with the passcode them they could open it I don’t know if there’s anything like that out there but I am and I’m checking

Anonymous
1 year ago

apple id help me not forget my password 🙁 🙁

Anonymous
1 year ago

I did everything you said and got on apple website and my hubbys account but when trying to update apps still says Apple ID disable

Anonymous
1 year ago

UGHHH the thing is i forgot all my security question because I made my apple id when I was just a kid. Help…

Anonymous
2 years ago

I forget my apple id

Anonymous
2 years ago

Apple is a bad company and so stupied > my iphone 6 locked and I know the ID and password and I lost my device price to devil 600$ I hate iphone I prefer galaxy pocket

Anonymous
2 years ago

Conclusion, Ipad sux!

Anonymous
2 years ago

I am logged into my Apple ID have signed out and back in no problem. Stupid phone continues to say my Apple ID is disabled. I have reset my password, security questions, verified email and nothing fixes this. This is beyond ridiculous!!

Anonymous
2 years ago

my apple id has been disabled for security reason, how to enable my id please tell me solution.

Anonymous
2 years ago

My appleid has been disabled for 4years . I have reset the password numerous times, had my tech at my employment try, had a computer savvy 6th grader try, spoke to Apple on the phone (they tried) had college tech support try. No matter what, when I change the password it changes but when I try to log in, it says it is disabled. I have 3 Apple products, MaacBookAir, Iphone 6, Ipad and nothing works. I am beyond frustrated. I was doing okay until all my Apps need updating and I CAN’T do it. The genius bar is of… Read more »

Anonymous
2 years ago

The error message i get is “apple id has been disabled”. I am extremely disappointed with apple. I have called three times and have not got in touch with anyone from Apple iTunes to correct this issue. I have been on hold for a total amount of 60 minutes. I will be looking into changing phones. This is terrible service!!!!!!

Anonymous
2 years ago

I have 3 ipads and one mac computer I don’t think I will buy any more because of the lockout issue. I have declining vision and memory because of diabetes and am very frustrated from dealing with this and now all of my devices are locked!

Anonymous
2 years ago

i was hacked and filed a fraud claim which disabled my apple ID. However the problem was resolved within a matter of three days, and I am STILL unable to update any of my apps because my apple ID is “disabled.” Ive logged in multiple times with the correct password and I am stillk experiencing the same problem. I respect apple for their privacy and security, but this is annoying as all hell. Ive been seriously debating switching back to android. I never had this many problems with it.

Anonymous
2 years ago

My AppleID is disable bcus of a damn lover typed wrong pw countless of hours…
And when I try to sign in on website ….. I got a strange message : ” Don’t you ever trying … this appleid has been lock for good ,and YOU deserved that … Thanks for wasting money on Apple…

Anonymous
2 years ago

My partner kept putting in the wrong password and the iphone4 is now disabled. We bought the phone from someone else so do not know the apple ID. Have tried everything to get it to work. No luck and very frustrated. Do not know what to do next!

Anonymous
2 years ago

My iPhone and iPad have 2 separate apple ids and passwords! My husband uses the iPad exclusively but it is in my name because he does not know how to set it up. How can I get both devices joined with one passsird etc.

Anonymous
2 years ago

Plss help me..i do all my best but its always says disable and i cant make a new apple id because it also says not eligible to make a new one

Anonymous
2 years ago

Hi my apple id is disable plss help me to enable this

Anonymous
2 years ago

Changed every thing and still have the problem it wont let me sign in to my iphone but I can sign in to apple

Anonymous
2 years ago

I logged into Appleid.apple.com and it let me in. But when I went back to the App Store, it still said my Apple ID had been disabled. Hope you can help!

Anonymous
2 years ago

I am also facing same problem

Anonymous
2 years ago

I kind of have the same problem I forgot my apple password and went through the recovery mode to recover my ipad then the activation lock appeared and demanded my apple ID and password which I forgot I tried many apple ID’S until I got my apple ID disabled I don’t know what to do and my dad won’t take it to fix it at the apple store since the same thing happened to my phone and he had to pay a lot I need serious help

Anonymous
2 years ago

If you go to the Apple store can they get it up and running without a waiting period???

Anonymous
2 years ago

How can I enable my Apple ID that says disabled