My Apple ID Is Disabled! Here’s The Real Fix.

Apple employees see disabled Apple IDs all the time. You enter your Apple ID and password, click Sign In, and it doesn’t work. You might see an error message that says your Apple ID is disabled, but a lot of the time, your iPhone, iPad, or Mac won’t say anything at all. Either way, you’ll end up right where you started, because no matter how many times you enter your password, even if it’s correct, you can’t log in if your Apple ID is disabled. In this article, I’ll show you how to fix your Apple ID so you can log in and get back to using your device.

Why Is My Apple ID Disabled?

Your Apple ID has been disabled iPhoneMost of the time, Apple IDs are disabled for one of two reasons:

  • You entered your password incorrectly too many times in a row. It’s especially frustrating when you remember your password later that day.
  • You haven’t used your Apple ID for a long time. When Apple changes the requirements for passwords or security questions, your Apple ID may be disabled until you log in and update your information.

You Probably Saw One Of These Messages

Your account is disabled iTunesKeep in mind that Apple uses “disabled” and “locked” interchangeably with regard to Apple IDs. For the purposes of this article, “Your Apple ID is locked” and “Your Apple ID is disabled” mean exactly the same thing.

The phrasing of the error message that led you to this article varies across devices. Macs and iCloud.com usually say that your Apple ID (or account) has been disabled (or locked) for security reasons. iPhones usually display a box that says “Your Apple ID has been disabled”, but they won’t tell you how to fix it. That’s what this article is about.

What To Do When Your Apple ID Is Disabled

You have two options when your Apple ID is disabled, and I recommend the first. People are often surprised to find out that Apple employees usually have no more access to your account than you do. They’ll just ask you the same questions you’ll find on Apple’s website, so it’s easiest to start there.

Option 1: Fix The Problem On Apple’s Website

apple's apple id websiteI recommend you use a computer to visit Apple’s special Apple ID webpage, because it’s a lot easier to type Apple IDs, passwords, and security questions with a full-size keyboard.

Everyone who owns an iPhone knows how easy it is to type in a password incorrectly. I’ve seen people make the same mistake twice when they enter and confirm a new password using their iPhone. It’s very frustrating when that happens.

When you visit Apple’s website, click Manage your Apple ID, enter your Apple ID and password, and click Sign In. If you enter your password correctly, you’ll be prompted to reset your password or to update your security questions. If you don’t know your password, click Forgot your password? below the password box. After you reset it, return to Apple’s website and you’ll be asked to update your security questions the first time you log in.

Option 2: Contact Apple Support Directly

whats happening with your apple idWhen your Apple ID is disabled, it’s not easy to fix it over the phone or in an online chat session. Trust is not a factor when it comes to Apple employees and Apple IDs. I know you’re you, you know you’re you, and they know you’re you, but most of the time, it doesn’t matter.

Apple received a lot of negative press from last year’s security breaches in iCloud. There must be a better way than an attitude of unwavering mistrust toward their own customers, but I do understand why Apple has made it so difficult for users to use their Apple ID after it is disabled.

apple how would you like to get helpIf you’d like to talk to a person at Apple, the best place to start is (you guessed it) on their website. Visit Apple’s support website, select “Apple ID”, choose Disabled Apple ID, and you can set up a call with an Apple employee, start an online chat session, or email Apple support, depending on the time of day.

Sign In With Your Device

You’ll know your Apple ID is no longer disabled when you can access the main account screen on Apple’s “Apple ID” webpage. Enter your Apple ID and password on your iPhone, iPad, or Mac, and click Sign In. You should be good to go!

In this article, we talked about the most common reasons why an Apple ID is disabled, the options you have for getting help if you need it, and how to update your account information on Apple’s website. I’d like to hear how you fixed your Apple ID (and what went wrong in the first place) in the comments section below.

Thanks for reading and remember to pay it forward,
David P.

About Author

I'm a former Apple employee and the founder of Payette Forward, and I'm here to help you with your iPhone.

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Anonymous
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Anonymous

I did setup a new Apple Id just to use my new device,but 5 years worth of purchases,contacts and other stuff is in Limbo. I guess it’s off to the Apple Store.

Anonymous
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Anonymous

I wiped down and turned in my old phone to my employer, I can’t use the same Apple ID with my new phone as it wants to send a verification code to my old device.

Anonymous
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Anonymous

My Apple ID Is Disabled [email protected] halp me

Anonymous
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Anonymous

its recover my Apple ID .
I called to support center and followed their instruction and answered their question .
And now my Apple ID is re-activate .
” Every problem can’t get easily to solution ”
Thank you Apple support team #applesuportteam .

Anonymous
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Anonymous

I’m blocked since Jan the 17th., it’s been 2 weeks. Nothing I can do.

Anonymous
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Anonymous

my apple id is disabled but they are saying that” if you turn on Automatic Downloads with your Apple ID, you cannot auto download or download past purchases with a different Apple ID for 90 days.” How can i sort this out ??

Anonymous
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Anonymous

I’ve had this problem for several months… maybe years, using itunes on my computer, always so easy. then one day there was an error and i reacieved that message. your appleid has been disabled, contact customer support. I tried all the suggested remedies, changed my password. was able to do this successfully and logged on using new login/pass… the minute to tried to use the store or something else, instantly go the disabled message. after several, several more times of repeating the same obnoxious routine, Then I finally gave up. After purchasing a new pc,I reloaded itunes on my laptop…… Read more »

Anonymous
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Anonymous

Not helpful. I signed in to AppleID, iTunes, and the AppStore. Changed my payment method, updated all my information. STILL says “AppleID disabled” What is going on?!?!?!?!?

Anonymous
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Anonymous

Mines doing the same thing:/ Any luck fixing yours yet?

Anonymous
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Anonymous

My apple ID is disabled, but not for security reasons as I reset everything regarding my appleID from password-security questions- email ID yet I am still disabled. I can access my account, just cannot purchase anything.

Brooke Overton
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Brooke Overton

I’ve done all of the above steps you provided, even went as far as to turn my phone off and back on. Apple will let me see my account and change whatever I want but when I try to update my apps it tells me “Apple ID has been disabled” please help!

Micky Evans
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Micky Evans

Im having the same AG, ive been trying for the last two days and all it keeps doing is updating my password and still not letting me into my account, im running out of passwords to remember, im going to an apple store today to see if someone there can help me, i can’t update my apps or really do anything, i never had all this with my samsung but everyone loves an apple eh.

Linda Ward
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Linda Ward

I was able to re-set my password, logged in on my desktop but still can’t get anything from the app store. Any thoughts on how I can correct this?

Twitter - vickiNOiD
Guest

i’m going through the same thing and no one seems to have an answer. this is so annoying…

Linda Ward
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Linda Ward

Yea, right? Totally sucks! I’m going to try it again in a couple of days and then hit up Apple. I hope that I don’t have to restore my phone :/

Blue_Invasion
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Blue_Invasion

I can’t reset my password cause my apple ID is locked i get this message: “too many attempts have been made to enter your information. Try again later.” i get this cause i forgot my security questions but I cant reset my answers cause i dont know the original answers

Hilary
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Hilary

I knew my Apple ID but reset my password; appeared successful as I tunes works. But I cannot update my apps. So reset password again. I do not recognize the security questions as ones I would ever have been able to provide answers to. Rest password again, perhaps the ID was disabled due to a fraud on family sharing?? who knows, but I still cannot update my apps!!!! Help PLEASE

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