Your iPhone won’t charge and you don’t know why. As a former Apple tech, the charging problem was a big part of my daily work. I’ll start by showing you how to fix the iPhone charging problem and the solution to keep it from coming back.
A Quick Summary
To solve the iPhone charging problem, you’ll need to fix issues with the wall adapter or power source, the cable you use to charge your iPhone, the charging port on the bottom of your iPhone, or restore your iPhone’s software. I’ll walk you through the steps below.
Follow These Steps To Fix The iPhone Charging Problem
What You Need To Know: If My iPhone Won’t Charge, Do I Need A New Battery? No!
I’ve seen plenty of misinformation on other websites about how handle an iPhone that won’t charge. One article recommends replacing your iPhone’s battery if it won’t charge. As a former Apple technician, I can tell you that this is incorrect advice. Here’s why:
Most of the time, it’s your iPhone’s software — not hardware — that’s preventing your iPhone from charging! I’ll show you how to find out in step 1.
When you plug in your iPhone, its software decides whether or not to charge the battery.
If your iPhone won’t charge, replacing the battery will most likely have zero effect! If there is a hardware problem causing your iPhone battery to not charge, it is much more likely that the charging port is the problem.
Even Apple’s support article is inaccurate. They recommend updating your iPhone to the latest version of iOS, but how are you supposed to update your iPhone if it won’t charge?
First, We Need To Determine Whether Your iPhone Won’t Charge Because Of A Simple Software Problem
A all-too-common Genius Bar appointment went like this:
A customer would bring in their iPhone and say, “I’ve been trying to charge my iPhone all night, but my phone is totally dead. I’ve plugged it into the wall, the car, and switched out cables, but the screen is still black. There’s definitely a charging problem!”
It’s time to get to the fixes!
iPhone Won’t Charge? How To Fix The iPhone Charging Problem:
1. Hard Reset Your iPhone
The customer would hand me their iPhone and I’d do the first thing every Apple tech does — a hard reset. Here’s how to do it:
How To Hard Reset Your iPhone
|Phone||How To Hard Reset|
|iPhone 6S, 6S Plus, SE, and older models||Press and hold the power button and the Home button together until the Apple logo appears on the screen, and then let go.|
|iPhone 7 and 7 Plus||Press and hold the power button and the volume down button together until the Apple logo appears on the screen, and then let go.|
|iPhone 8, 8 Plus, and iPhone X||There are three steps: 1. Quickly press and release the volume up button. 2. Quickly press and release the volume down button. 3. Press and hold the power button (called the “side button” on iPhone X) until the Apple logo appears on the display, and then let go.|
Apple tech tip: The #1 mistake people make while trying to hard reset their iPhone is that they don’t hold the buttons down for long enough. On iPhone 8 and X, however, make sure you are pressing the first two buttons very quickly and holding the power button down for a long time. Sometimes the process can take 20 seconds or more!
If that doesn’t work, don’t worry! We’ll talk about the hardware fixes in the next step, but first, let’s learn what really happened to our customer in the Apple Store.
So What Really Happened At The Genius Bar?
Even though it looked like the customer’s iPhone wouldn’t charge, here’s what happened:
Their iPhone’s software had crashed in the background when the screen was off. In other words, their iPhone wouldn’t charge because it was still on! It was frozen on a blank screen.
Remember, it’s your iPhone’s software that recognizes that it’s connected to power. It’s the software that begins the charging process.
If a hard reset didn’t fix your problem, it’s time to dive into the hardware fixes. Here we go:
2. Check Your Lightning Cable For Damage
Take a very close look at both ends of the USB cable you use to charge your iPhone. Apple’s lightning cables are prone to fraying, especially at the end that connects to your iPhone. If you see visible signs of wear, it might be time for a new cable.
How can I tell whether my lightning cable is the reason why my iPhone won’t charge?
If there is no visible damage to the outside of the cable, try plugging your iPhone into a USB port on your computer to charge instead of using the wall adapter that came with your iPhone. If you already charge your iPhone using your computer, try using the wall adapter. If it works in one place and not the other, your cable isn’t the issue.
This might seem obvious, but sometimes the best way to determine whether you have a “bad cable” is to try charging your iPhone using a friend’s cable. If your iPhone suddenly springs back to life after you plug it in, you’ve identified the reason why your iPhone won’t charge — a faulty cable.
Don’t forget about your iPhone’s warranty!
If your iPhone is still under warranty, the USB cable (and everything else in the iPhone box) is covered! Apple will replace your lightning cable for free, as long as it’s in decent shape.
You can set up a return on Apple’s support website or call your local Apple Store to make an appointment with the Genius Bar. If you decide to go to the Apple Store, it’s always a good idea to have an appointment at the Genius Bar before you go in. That way, you won’t have to wait in line — at least not for long.
3rd-party cables can charge iPhone charging problems
One of the most common reasons why an iPhone won’t charge comes from low-quality 3rd-party iPhone charger cables that people buy in gas stations. Yes, Apple cables are expensive, but in my experience, those $5 knockoffs never hold up like the real thing. There are good ones out there — you just have to know which ones to choose.
High quality, less-expensive cables do exist!
If you’re looking for a high-quality replacement iPhone charging cable that’s more durable than Apple’s, my favorite is our hand-picked 6-foot lightning cable that we sell in the Payette Forward Shop. It’s not a cheap gas station cable that’s going to break in a week. I love it because it’s long enough for me to be able to use my iPhone in bed.
3. Try A Different iPhone Charger
Do you charge your iPhone by plugging it into the wall, using a car charger, in a speaker dock, in your laptop, or some other way? There are a lot of different ways to charge an iPhone.
Remember that it’s your iPhone software that says ‘Yes’ or ‘No’ to charging when your iPhone connects to an accessory. If the software detects power fluctuations, it will prevent your iPhone from charging as a protective measure.
How can I tell whether my charger is the reason why my iPhone won’t charge?
We’ll do the same thing we did when we inspected your Lightning cable. The simplest way to find out whether your charger is bad is to try another one. Make sure you try more than one because chargers can be very finicky.
If your iPhone won’t charge with the wall adapter, try plugging it into a USB port on your computer. If it won’t charge in the computer, try plugging it into the wall — or try a different USB port on the computer. If your iPhone charges with one adapter and not the other, then your charger is the problem.
There are high-quality fast chargers out there, but you have to be careful
If you need a new charger, check out our hand-picked dual USB 2.1A iPhone wall charger in the Payette Forward Shop. The maximum Apple-approved amperage for iPhone chargers is 2.1 amps. Unlike many third-party chargers that can damage your iPhone, this one will charge your iPhone quickly and safely.
(The iPad charger is 2.1A and Apple says it’s OK for iPhones.)
Hint: If you’re trying to charge using an Apple keyboard or USB hub, try plugging your iPhone directly into one of your computer’s USB ports. All the devices plugged into USB hubs (and keyboards) share a limited supply of power. I have personally seen iPhone charging problems occur because there wasn’t enough power to go around.
4. Brush The Gunk Out Of Your iPhone’s Charging Port
Use a flashlight and take a close look at the charging port in the bottom of your iPhone. If you see any debris or gunk in there, it might be preventing the lightning cable from making a solid connection to your iPhone. There are lots of connectors down there (the lightning cable has 9), and if the wrong one is blocked off, your iPhone won’t charge at all.
If you find lint, gunk, or other debris in the charging port of your iPhone, it’s time to brush it out. You need something that won’t conduct an electric charge or damage the electronics in the bottom of your iPhone. Here’s the trick:
Grab a toothbrush (one you’ve never used before) and gently brush out your iPhone’s charging port. When I was at Apple, we used fancy anti-static brushes to do this (which you can get on Amazon for next to nothing), but toothbrushes work just as well.
Dealing with liquid damage
One of the most common reasons why an iPhone won’t charge is liquid damage. Liquid damage can short out the connections in the charging port of your iPhone cause all sorts of problems with your iPhone. Even if you’ve dried out the port and brushed out the gunk, sometimes the damage has already been done.
5. Put Your iPhone Into DFU Mode And Restore
Even if your iPhone won’t charge, a DFU restore may still work! You’ve eliminated the possibility of a simple software problem and taken a look at your USB cable, charger, and the iPhone itself, so it’s time for a last-ditch effort — the DFU restore. A DFU restore is a special kind of restore (when you restore your iPhone, you erase everything on it and restore it to factory settings) that can solve severe software issues — if they exist.
Check out my article about how to DFU restore an iPhone to learn how to put your iPhone into DFU mode, and cross your fingers before you try. When I worked for Apple, this is the first thing I’d try, even when the phone appeared to be damaged. There’s a small chance that a DFU restore will bring a non-functional iPhone back to life.
If it doesn’t work, come back here to learn about some great repair options you may not be aware of.
6. Repair Your iPhone
If you go to an Apple Store to repair your iPhone and there has been liquid or physical damage to phone, the only option they can offer is to replace your entire iPhone. If you don’t have AppleCare+, this can get expensive, fast. If you had pictures, videos, or other personal information on your iPhone and your iPhone won’t charge, Apple will say they’re gone forever. Fortunately, there are other options:
A better option
If you need to fix your iPhone today, Puls is a great, affordable, in-person repair service. They’ll meet you at home or a location of your choice in as little as 60 minutes. Get 10% off with our exclusive coupon code: PF10ND18.
Puls offers a lifetime warranty on parts and labor, and you only pay after they complete the repair. They also offer the option to repair your iPhone’s charging port and other smaller components that Apple won’t touch. There’s a chance you’ll be able to recover your data and save money too!
Full transparency: We receive a referral fee if you choose to repair your iPhone with Puls. That said, I truly believe they are best and easiest option for many people.
iPhone Charging Again!
I hope your iPhone has sprung back to life and you’re on your way back to a full charge. I’d love to hear from you about your experiences fixing the iPhone charging problem, and I’m here to help along the way.
All the best,