My iPhone Can’t Find My Fitbit. Here’s The Real Fix!

You’ve activated your Fitbit and are excited to start using it, but your iPhone doesn’t recognize it. No matter what you try, you can’t connect your devices. In this article, I’ll explain what to do when your iPhone can’t find your Fitbit!

If Your Phone Can’t Find Your Fitbit: Quick Solutions

These are a few things you can do to make sure that your Fitbit and iPhone will connect properly. First, make sure that your iPhone and Fitbit are within a range of thirty feet or less. This step is important because if your iPhone and Fitbit aren’t within thirty feet, they might not be able to connect to one another.

Next, double-check that iPhone Bluetooth is on. Bluetooth is the technology your iPhone uses to wireless connect to other devices.

Open Settings and tap Bluetooth. This will take you to another page where you can tap the slider to enable or disable the Bluetooth connection, see devices you’re connected to, and see other devices in your range.

turn on bluetooth in iphone settings app

To make sure that the pairing process goes smoothly, make sure you aren’t connected to any other Bluetooth devices. Connecting to multiple Bluetooth devices simultaneously can interfere with your iPhone’s ability to pair with your Fitbit.

On the Bluetooth page in Settings check if your iPhone is connected to another device. If your iPhone is connected to other devices, click the information button to the right-hand side of the device and tap Disconnect.

Turn Bluetooth Off And Back On

If your iPhone still can’t find your Fitbit, try turning Bluetooth off and back on again. This will reset the connection and hopefully allow your Fitbit to connect. This is an easy process — open Settings and tap Bluetooth. Tap the slider twice to turn it off and then back on again.

Close And Reopen The Fitbit App

Resetting your Bluetooth connection is one way to troubleshoot, but if this doesn’t work, then try closing and reopening the Fitbit app. Similar to resetting the Bluetooth connection, this will reset the application and give it a fresh start.

First, you have to open the app switcher. If your iPhone has a Home button, double-press it. If your iPhone doesn’t have a Home button, swipe up from the bottom to the center of the screen. Finally, swipe the Fitbit app up and off the top of the screen.

Check For Fitbit App Updates

Sometimes your iPhone can’t find your Fitbit because you haven’t installed the most up-to-date version of the Fitbit app. To check for an app update, open the App Store and tap Account icon in the upper right-hand corner of the screen. Scroll down to the Updates section and tap Update to the right of the Fitbit app if one is available.

Check For An iOS Update

It’s also a good idea to se if your iPhone is up to date, as it outdated software can cause a variety of different problems.

To check if you need an iOS update, open Settings and go to General, then select Software Update. This page will tell you if you need to update your iOS. There’s even an option to turn on Automatic Updates to ensure you never miss one.

Restart Your iPhone And Fitbit

If you’re still running into problems and your iPhone won’t connect to your Fitbit, then you might need to restart both.

To restart your iPhone, hold down the lock button and one of the volume buttons at the same time, then select Slide to Power Off. If you have an iPhone 8 or earlier, then hold down the home and lock button simultaneously. Once the phone is off, wait about 30 seconds, and simply turn it back on again by holding down the power button.

Restarting your Fitbit is different, depending on the version you have. Many include charging your Fitbit at the same time, so make sure that you have access to your charging cable and a port before you begin the restart. For specific information on how to restart each Fitbit series, check out this article that details the steps.

Forget Your Fitbit As A Bluetooth Device

Another solution you can try, if your iPhone can’t find your Fitbit, is forgetting your Fitbit as a Bluetooth device in your iPhone Settings, and then reconnecting it via the Fitbit app. To do this, open your Settings application and go to Bluetooth. Under My Devices, select your Fitbit by tapping the information icon on the right-hand side, then click Forget This Device.

Next, go to your Fitbit app and begin the set-up process for connecting the device. This should prompt a text message, asking to allow your Fitbit device to pair with your phone. To do so, tap Pair.

Reset Your iPhone’s Network Settings

If all of the above doesn’t help and your iPhone still won’t connect to your Fitbit, the final troubleshooting step would be to reset your iPhone’s Network Settings. This will reset your Wi-Fi, Bluetooth, and Cellular Networks, so make sure you remember all your passwords. To reset your Network Settings, open Settings and select General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings.

Now Your Phone Can Connect To Your Fitbit

Hopefully, these troubleshooting steps have helped to connect your iPhone and Fitbit. It’s frustrating when you get a new Fitbit, and your iPhone won’t connect to it, but now you know what to do! We hope this article was helpful for you, please feel free to leave any comments or questions you may have below. Thanks for reading!

About Author

David Lynch is an expert on cell phones, cell phone plans, and other tech. After using a flip phone into his early 20s, he learned the ropes about iPhones and Androids from a former Apple employee. Today, his articles and videos are read and viewed by millions, and he has been cited by major publications including Reader's Digest, Wired, CMSWire, Consumers Advocate, and more.

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Jen B
9 months ago

I’m trying everything that was shared here. Still, I can’t get it to pair. I get to the point where it says “found it” and then I get an error? No pin code to enter.

5 months ago
Reply to  Jen B

Found a solution? Same issue here. Tried all those mentioned, nothing worked. Full restore may be my last option, and i want to avoid that as much as possible.

1 year ago

Make sure any old phone that connected to Fitbit is turned off

9 months ago
Reply to  Conor

THANK YOU!! After trying all of the steps above and below this was the missing puzzle piece. 🙂

9 months ago
Reply to  Conor

This was also my issue – thank you so much! I just got a new phone and still keep my old one charged and on. I could not figure out why, when I turned off my Bluetooth on my new phone, I could never connect my Fitbit again. It was because my old phone was picking up my Fitbit and blocking my new phone. Thank you!

1 year ago

I tried all of this to get find my iphone to work and it did not work. What worked was turning on location services on my iphone 7. Settings>Apple ID>Find my>then toggled on “share my location”. If you read what is under share my location it says “Share your location with friends and family in messages and FIND MY…” Ah HA. I am not big on sharing more than I have to so this was off. I do feel like when I tested this when I first got the sense – which was only a week ago – it worked… Read more »

1 year ago
Reply to  Pam

THANK YOU! New phone so I was trying everything but your solution did the trick! I hope you have a wonderful day because you had mine end on a great note!

1 year ago

It won’t bring up my Fitbit on my iPhone so I can sync and pair it. It just spins

Tony Tassone
1 year ago

Hi I cant get my fitbit to vibrate when someone is calling my iphone
i have gone into settings and need help please

1 year ago

Thank you!