My iPhone Won’t Restore. Here’s The Real Fix!

You’re trying to restore your iPhone, but it’s not working. You’ve plugged your iPhone into iTunes and started the restore process, but you’re seeing an error message like “This iPhone cannot be restored” and you don’t know what to do. In this article, I’ll explain why your iPhone won’t restore and exactly how to fix the problem with iTunes.

Don’t panic: this is an extremely common issue. Restoring an iPhone erases everything on it, and it’s the go-to fix for iPhone software problems — especially serious ones. So let’s get to it!

Apple’s Support Article Doesn’t Cut It

Apple’s own support page about what to do when your iPhone won’t restore is very limited, and frankly, it’s incomplete. They suggest a couple solutions, and they’re valid, but there are numerous reasons why an iPhone won’t restore with iTunes. In fact, this issue can be traced to both software and hardware problems — but it’s easy to solve if you approach it in the right way.

Because of this, I’ve come up with a list of several solutions for fixing an iPhone that won’t restore. These steps address both software and hardware problems in a logical order, so you’ll be able to restore your iPhone again in no time.

How To Fix An iPhone That Won’t Restore

1. Update iTunes On Your Computer

First off, it’s important to make sure that iTunes is up-to-date on your Mac or PC. It’s easy to check! On a Mac, follow these three steps:

  1. Open iTunes on your computer.
  2. Look towards at the left-hand side of Apple toolbar at the top of your screen and click iTunes button.
  3. Click Check For Updates from the drop-down menu. iTunes will then either update itself or notify you that your copy of iTunes is already up-to-date.

Check for iTunes updates.
On a Windows computer, do the following:

  1. Open iTunes on your computer.
  2. From the Windows menubar, click the Help button.
  3. Click Check For Updates from the drop-down menu. iTunes for Windows will then either update itself or notify you that your copy of iTunes is already up-to-date.

2. Reboot Your Computer

If your iTunes is already up-to-date, the next step in fixing your iPhone is to reboot your computer. On a Mac, just click the Apple button at the upper-left-hand corner of the screen and click Restart from the bottom of the drop-down menu. On a PC, click on the Start Menu and click Restart.

3. Hard Reset Your iPhone When It’s Plugged Into The Computer

We don’t always recommend hard resetting your iPhone, but it may be a necessary step when your iPhone won’t restore. Make sure your iPhone is plugged into your computer while performing the hard reset.

The process of hard resetting an iPhone depends on which model you have:

  • iPhone 6s, SE, and older: Simultaneously press and hold the Home button and the power button until you see the Apple logo appear on the display.
  • iPhone 7 and iPhone 7 Plus: Simultaneously press and hold the power button and the volume down button. Release both buttons when the Apple logo appears on the screen.
  • iPhone 8 and newer: Quickly press and release the volume up button, then quickly press and release the volume down button, then press and hold the side button. Release the side button when the Apple logo appears.

4. Try A Different Lightning / USB Cable

Try a new Lightning cable.

Oftentimes, an iPhone won’t restore because a broken or otherwise faulty Lightning cable. Try using a different Lightning cable, or borrow one from a friend.

Additionally, using third-party cables that are not MFi-certified by Apple can cause restore problems. MFi-certified means that Apple has tested the cable to be compliant with its standards and that it is “made for iPhone.” If you’re using a third-party cable that’s not MFi-certified, I highly recommend purchasing a high-quality, MFi-certified lightning cable made by Amazon — it’s 6 feet long and less than half the price of Apple’s!

5. Use A Different USB Port Or Computer

Try a different USB port.

Problems with the USB port on your computer can cause the restore process to fail, even if that same port works with other devices. An iPhone won’t restore if one of your USB ports is damaged or doesn’t supply enough power to charge your device throughout the entire restore process. With this in mind, always try using a different USB port to restore your iPhone before you move on to the next step.

6. DFU Restore Your iPhone

It’s time to try a DFU restore if, after trying a new USB port and Lightning cable, your iPhone still won’t restore. This is a special type of restore that clears your iPhone’s hardware and software settings, giving your iPhone a completely clean slate. Oftentimes a DFU restore will let you restore iPhones that are experiencing software difficulties that prevent normal restores. Follow our DFU restore guide here.

7. If All Else Fails: Options For Repairing Your iPhone

If your iPhone is still not restoring, there’s a chance that your iPhone needs to be sent in for repair. Luckily, this doesn’t have to be an expensive or time consuming process.

If you decide to go to an Apple Store for help, make sure to make an appointment at the Genius Bar first so you don’t end up waiting in a very long line. If you’re looking for a less-expensive alternative, Puls will send a certified technician to you to fix your iPhone in as few as 60 minutes, and they offer a lifetime warranty on their work.

Happy Restoring!

In this article, you learned how to fix an iPhone that won’t restore, and if you ever have the problem again, you’ll know exactly what to do. I hope this article helped you to fix your iPhone, and let us know if it did in the comments section below!

About Author

I'm Andrew Kunesh, a technology writer and IT professional from Chicago. My goal is to help you fix the many errors and problems your Apple devices may face. Thanks for checking out our work!

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1 month ago

Hi andrew, sorry to disturb you. I had an iphone 6 for a while but lost it I really needed a phone for school and found it and it told me to restore it using a mac computer in order to connect to itunes but I don’t have a mac computer or laptop, I have a Chromebook. I’ve already tried to restart it, I saw the apple logo but afterwards, it’ll ask me to restore it. Do you have any tips to help or do I just throw the phone and save up for a new one.

2 months ago

You were absolutely right about the hard reset.It worked for me after I held it for more than a minute.I was going crazy for the past 24 hours.I wish I had found this post earlier.Thank You!!!

2 months ago

Oh my God! I had a wrong cable. Tried so many things, for soo long. Thank you Andrew!

2 months ago

Trying to restore my old iPhone 8 to my new iPhone 11 Pro. Tried resetting everything, different cables (both apple and aftermarket), different ports. Every time (2 hours later) “cannot complete the restore due to an error.” And then my iTunes (which is updated!) is not responding and I have to force close it. Please help!

1 month ago
Reply to  Jill

Mann im having a simmalar problem. My iphone xr started saying connect to supportapple sometjing but i tried that i went to i tunes downloaded the huge file then i was trying restore the phone but an error came up both times

3 months ago

Tried everything and nothing works to restore my iphone X from my PC. Should I take my PC and Iphone to an Apple store and have them give it a shot?

Michael iPhone 8
4 months ago

Is it a piece of Hardware? Motherboard? Anybody could watch YouTube and replace a piece of Hardware themselves without taking it to Apple

Michael iPhone 8
4 months ago

Tried all of the above phone won’t restore. All I want to know is what part of the hardware is causing this. Does anybody know?

8 months ago

Hi David/Andrew. How long should the restore take on a 6s? I still have black screen after about 30 mins

Tito Bunma
8 months ago

Hello, I had my mother’s iPhone 7 laying around for a few years now and it’s disabled and she doesn’t remember my iCloud username or password. Will I still be able to reset my iPhone?

8 months ago
Reply to  Tito Bunma

Get a hammer and smash it up

Elizabeth Morgan
2 months ago
Reply to  Tito Bunma

your username is an email, the email will be the point from which you recover the password. So try emails and don’t give up.

Chris Agnew
9 months ago

Hello, I have an iPhone 5 a friend gave to me but it won’t turn on at all. It used to turn onto the Apple logo then dim out, and I got it to show the iTunes logo a few times, however now it will not turn on at all. I have tried putting it into DFU mode but when it is about to restore, the iPhone ejects itself from the computer! I really hope you can help with this problem. Thanks!

4 months ago
Reply to  Chris Agnew

Were you able to fix your iPhone? I have the same issue.

Last edited 4 months ago by Raymond
4 months ago
Reply to  Chris Agnew

Ok, I had this happen with my iPhone X. After some troubleshooting I figured out my battery cable was not snapped securely in place. My own fault because I just recently changed my battery so I must not have pressed down hard enough. But, through the troubleshooting I found out the common issues when this problem arises are Not using an actual Apple charger. Don’t use aftermarket cables when dealing with this. Aftermarket is good for charging and that’s about all. Your battery is basically no good. Apple iPhone batteries on average last 18-24 months. May want to replace it.… Read more »