You’re trying to access your Verizon account from your iPhone, but something’s wrong with the app. No matter what you try, you can’t get into your account. In this article, I’ll explain why the My Verizon app is not working on your iPhone and show you how to fix the problem!
Close And Reopen The My Verizon App
When any app isn’t working on your iPhone, the first thing to do is close and reopen the app. The app may have crashed, causing it to stop working.
To close out of the My Verizon app, we’ll first have to open up the app switcher. If you have an iPhone 8 or earlier, double-click the Home button. On the iPhone X, swipe up from the bottom to the center of the display — you’ll have to pause for a second when your finger reaches the center of the screen.
To close out of the My Verizon app on an iPhone 8 or earlier, swipe it up and off of the screen. On the iPhone X, press and hold the app preview until a red minus button appears in the upper left-hand corner of the preview. Then, swipe the app preview off the top of the screen.
Restart Your iPhone
Next, try restarting your iPhone. It’s possible that a minor software glitch is preventing the My Verizon app from working properly.
If you have an iPhone 8 or earlier, press and hold the power button until you see slide to power off appear on the display. Then, swipe the red power icon that appears from left to right to shut down your iPhone.
If you have an iPhone X, press and hold either volume button and the side button until slide to power off appears. Then, turn off your iPhone by swiping the power icon left to right.
To turn your iPhone back on, press and hold the power button (iPhone 8 and earlier) or the side button (iPhone X). You can let go of the power button or side button as soon as the Apple logo appears on the center of the display.
Check For An App Update
It’s possible the My Verizon app is not working on your iPhone because the app is out of date. App creators and developers often release updates to improve old features, implement new features, or fix software glitches that many users are experiencing.
To check for an update, open the App Store and tap the Update tab at the bottom of the screen. On this page, you’ll see a list of your apps that have pending updates. If you see the My Verizon app on the list, tap the UPDATE button to the right of the app.
A small status circle will appear to let you know how far a long the update is. When the update is complete, the My Verizon app will no longer appear under Pending updates.
Delete And Reinstall The My Verizon App
If an app update isn’t available, the My Verizon app may not be working because of a more complex software issue. These problems can be difficult to track down, so we’ll give the app a completely fresh start by deleting and reinstalling it.
To delete the My Verizon app, press and hold the app icon until your apps begin to wiggle. A red minus button will appear in the upper left-hand corner of the app icon — tap that button to uninstall the app. Finally, tap Delete when the confirmation alert appears.
After you’ve deleted the app, open up the App Store and find the My Verizon app. You can find it quickly by tapping the search tab and searching for “My Verizon”.
Once you’ve found the My Verizon app, tap the download button to the right of the app. Since you’ve downloaded it before, the button will probably look like a cloud with an arrow pointing straight down. Once the app has finished installing, it’ll appear on your iPhone’s Home screen.
Contact Verizon Customer Support
If the My Verizon app still isn’t working after you’ve deleted and reinstalled it, there may be an issue with your account that can only be resolved by a customer support representative.
To contact Verizon customer support, call 1-800-922-0204 or visit the support page on their website.
My Verizon App: Working Again!
The My Verizon is working again and you can continue to access your account directly from your iPhone. Next time the My Verizon app is not working on your iPhone, come back to this article so you can fix the problem quickly! If you have any other questions, leave them in the comments section below.
Thanks for reading,