My Verizon App Not Working On iPhone? Here’s The Real Fix!

You’re trying to access your Verizon account from your iPhone, but something’s wrong with the app. No matter what you try, you can’t get into your account. In this article, I’ll explain why the My Verizon app is not working on your iPhone and show you how to fix the problem!

Close And Reopen The My Verizon App

When any app isn’t working on your iPhone, the first thing to do is close and reopen the app. The app may have crashed, causing it to stop working.

To close out of the My Verizon app, we’ll first have to open up the app switcher. Double-press the Home button, if your iPhone has one. If your iPhone doesn’t have a Home button, swipe up from the very bottom of the screen to the center of the screen.

Close the My Verizon app by swiping it up and off the top of the screen. It’s not a bad idea to close all of your apps, as a different app may have crashed, causing the problem on your iPhone.

Close Apps With The App Switcher

Restart Your iPhone

Next, try restarting your iPhone. It’s possible that a minor software glitch is preventing the My Verizon app from working properly.

If your iPhone doesn’t have Face ID, press and hold the power button until slide to power off appears on the display. Then, swipe the red and white power icon from left to right to shut down your iPhone.

If your iPhone has Face ID, press and hold either volume button and the side button until slide to power off appears on the screen. Swipe the power icon from left to right to turn off your iPhone.

turn off your iphone

To turn your iPhone on again, press and hold the power button (iPhone models with a Home button) or the side button (iPhone models without a Home button). Let go of the power button or side button as soon as the Apple logo appears on the center of the screen.

Check For An App Update

It’s possible the My Verizon app is not working on your iPhone because the app is out of date. App creators and developers often release updates to improve old features, implement new features, or fix software glitches that many users are experiencing.

To check for a My Verizon app update, open the App Store and tap your Account Icon in the top right corner of the screen. Scroll down until you find the App Updates section. If you see an available update for the My Verizon app, tap the Update button to its right.

check for updates to apps

Delete And Reinstall The My Verizon App

If an app update isn’t available, the My Verizon app may not be working because of a more complex software issue. These problems can be difficult to track down, so we’ll give the app a completely fresh start by deleting and reinstalling it.

To delete the My Verizon app, press and hold on its icon on the Home screen or in the App Library until the quick action menu appears. Tap Remove App -> Delete App -> Delete.

Delete and Reinstall The my verizon App

After you’ve deleted the app, open up the App Store and find the My Verizon app. You can find it quickly by tapping the Search tab and typing in “My Verizon”.

Once you’ve found the My Verizon app, tap the download button to the right of the app. Since you’ve downloaded it before, the button will probably look like a cloud with an arrow pointing straight down.

Contact Verizon Customer Support

If the My Verizon app still isn’t working after you’ve deleted and reinstalled it, there may be an issue with your account that can only be resolved by a customer support representative.

To contact Verizon customer support, call 1-800-922-0204 or visit the support page on their website. Verizon also usually responds quickly when you direct message their customer support Twitter account!

My Verizon App: Working Again!

The My Verizon is working again and you can continue to access your account directly from your iPhone. Next time the My Verizon app is not working on your iPhone, come back to this article so you can fix the problem quickly! If you have any other questions, leave them in the comments section below.

About Author

David Lynch is an expert on cell phones, cell phone plans, and other tech. After using a flip phone into his early 20s, he learned the ropes about iPhones and Androids from a former Apple employee. Today, his articles and videos are read and viewed by millions, and he has been cited by major publications including Reader's Digest, Wired, CMSWire, Consumers Advocate, and more.

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1 year ago

This is a useless, generic post to do with any app not working. Nothing specific about my Verizon app and none of these help.

Donna winters
3 years ago

Hello I received my SIM card and need to order a SIM card for my husband and have it sent to his office address. How do I do this?

Bonita DePalma
6 years ago