You’re trying to connect to your myAT&T account from your iPhone, but something isn’t working right. The myAT&T app allows you to connect to your account on-the-go, but it doesn’t always work as expected. In this article, I’ll explain why the myAT&T app isn’t working on your iPhone and show you how to fix the problem for good!
Close Out Of The MyAT&T App
The first thing to try when the myAT&T isn’t working on your iPhone is to close and reopen the app. It’s possible that the app has crashed, causing it to stop working.
Before you can close out of the myAT&T app, you’ll have to open the app switcher. On iPhones without Face ID, double-click the Home button to open up the app switcher.
On iPhones with Face ID, swipe up from the very bottom of the screen to the center of the screen. When your finger reaches the center of the screen, pause for a moment and the app switcher will open.
Regardless of which iPhone you own, swipe the myAT&T app up and off the top of the screen to close it.
Restart Your iPhone
If closing the myAT&T app didn’t work, try restarting your iPhone. It’s possible that a different app stopped working, causing your iPhone’s software to crash.
To turn off an iPhone without Face ID, press and hold the power button (also called the Sleep / Wake button) until slide to power off and the red power icon appear on the screen. Then, swipe the red power icon left to right to turn off your iPhone. The process is similar on the iPhones with Face ID, except you press and hold either volume button and the side button until slide to power off appears.
Wait 15–30 seconds, then press and hold the power button (iPhones without Face ID) or the side button (iPhones with Face ID) to turn your iPhone back on. Let go of the button when the Apple logo appears on the display.
Update The MyAT&T App
If the myAT&T app isn’t working after you’ve restarted your iPhone, we can problem rule out a minor software glitch. The next thing to do is check to see if an app update is available. AT&T frequently releases updates to their app in order to fix glitches and introduce new features.
To update the My AT&T app, open the App Store and tap your Account Icon in the upper right-hand corner of the screen. Scroll down to the list of available app updates. Tap Update to the right of myAT&T if an update is available.
Delete & Reinstall The MyAT&T App
If no software update was available, it’s time to troubleshoot for a deeper software problem with the myAT&T app. To do this, we’ll uninstall then reinstall the app — this will give it a completely fresh start!
Press and hold the myAT&T app icon until the menu appears. Tap Remove App -> Delete App -> Delete to uninstall the app on your iPhone.
Now that the app has been deleted, go to the App Store and find the myAT&T app. When you’ve found it, tap the download button to its right. Since you’ve installed the app before, the download button may look like a small cloud with an arrow pointing out of it. A small status circle will appear after you’ve tap the install button.
Contact AT&T Customer Support
If you’ve reinstalled the myAT&T app, but it’s still not working, there may be a problem that can only be solved by AT&T’s customer support team. You can reach their customer support team by calling 1-800-331-0500 or visiting their Contact Us page. You can also quickly reach a representative by sending a tweet to @ATTCares on Twitter.
AT&T App: Fixed!
You’ve fixed the myAT&T app on your iPhone, or you have a great option for contacting a customer service representative. Make sure you bookmark this article so you’ll know what to do the next the myAT&T isn’t working on your iPhone! If you have any other questions, feel free to leave a comment down below.
Thanks for reading,