You’re trying to make a phone call, but you don’t have any service. Now would be a great time to use Wi-Fi calling, but that’s not working either. In this article, I’ll explain the steps to take when Wi-Fi calling isn’t working on your iPhone.
Wi-Fi Calling, Explained.
Wi-Fi calling is a great backup when you’re in an area with little or no cellular coverage. With Wi-Fi calling, you can make and receive phone calls using your connection to a nearby Wi-Fi network. Still, there can be problems that prevent this from working properly on your iPhone.
There are several reasons why Wi-Fi calling might not work on your iPhone. Here are a some steps you can take to try and fix the problem.
Restart Your iPhone
Sometimes, all you need to do to fix the problem is simply restart your phone. Press and hold the power button, then swipe the red power icon from left to right to turn off your iPhone. If you have an iPhone with Face ID, press and hold the side button and either volume button, then swipe the power icon across the display.
Double-Check Your iPhone Is Connected To A Wi-Fi Network
If you’re not connected, you won’t be able to use Wi-Fi calling. Head to Settings -> Wi-Fi and make sure a check mark appears next to the name of a Wi-Fi network. While you’re there, try turning Wi-Fi off and back on. It may fix a minor software bug!
Make Sure Wi-Fi Calling Is Turned On
Head to Settings -> Cellular -> Wi-Fi Calling and turn it on. If you don’t see this option, your cell phone plan doesn’t include Wi-Fi calling. Check out our cell phone plan comparison tool to find a new plan that does.
Eject And Reinsert The SIM Card
Similar to restarting your iPhone, rebooting your SIM card may be all it takes to fix the problem. Check out our other article to learn where the SIM card tray is on your iPhone. Once you’ve found it, use a SIM card ejector tool or a straightened out paperclip to eject the SIM card. Push the tray back in to reseat your SIM card.
Reset Network Settings
To do this, go to Settings -> General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. This erases your Wi-Fi settings, so you’ll have to reenter your passwords after the reset is complete. Keep in mind that this will it also reset the Cellular, VPN, and APN settings on your iPhone. Check out our other article to learn more different types of iPhone resets.
Contact Your Wireless Carrier
If nothing else has worked, it may be worthwhile getting in touch with your wireless carrier. There could be an issue with your account that only a customer service representative can resolve.
Just One Wi-Fi Call Away!
No wireless carrier has 100% coverage, and that’s why Wi-Fi calling is a great backup. It’s an important feature to have, and now you know what to do if Wi-Fi calling is not working on your iPhone. Let us know how you fixed your Wi-Fi calling issue in the comments below!
Spoiler: Make sure your carrier has your current physical address updated correctly! Came across this blog while I had the issue described–couldn’t get Wi-Fi Calling to enable. (Kept on getting the error message to contact my carrier.) Well, I had contacted my carrier, and spent *hours* on their chat tech support. Basically they walked me through all the steps outlined above. Finally they threw up their hands and said I needed to take my phone to an authorized service center; they felt it was a hardware issue b/c other members of my household could get their Wi-Fi Calling game on… Read more »
God bless you, man. This worked. FINALLY. Thank you thank you!!!
Straight Talk says my iPhone 6 needs to be replaced to a wifi calling capable phone. Of course, they offer phones to do just that. My iPhone 6 should be wifi calling capable. What’s up with this? I do not have the option to simply turn on wifi calling.
Wifi calling is available on iPhone 6s and newer.
iPhone XSMax. Since 16.0 came out I have to have a bar of signal to use Wi-Fi calling!! I use Wi-Fi calling because I do NOT have signal where I live. Therefore it removed my access to phone!
Reseating the SIM card worked for me! Thanks!
Hi, I’m using an iPhone 13. I reset my network, but it doesn’t show Wi-Fi calling. May I know what is the reason?
Same problem. No solution
I wonder if you can help with a definitive answer: I am about to purchased a factory unlocked iPhone (in the UK) for the sole purpose of using my own (US number) SIM for which I pay monthly for a no contract plan from Tello. I need to use Wi-Fi calling to be able to send / receive texts. Will I be able to enable Wi-Fi calling on the phone? Thanks in advance!
Can’t get Wi-Fi Calling to work. It stopped all of the sudden.
Wi-Fi calling is on.
I’ve done a network reset.
I’ve removed the SIM card.
I’ve restarted the phone.
Nothing ?
It used to work.
Signed,
Frustrated
Restarting worked! Thank you.
Resetting Network Settings was the trick.
wifi calling settings not in my iPhone 8. iOS14.4
It’s possible that Wi-Fi calling is not supported by your carrier. You may want to reach out to them for clarification.
Same for me, but I know my carrier supports wifi calling, in android it works perfectly but in my iPhone 12 pro doesn’t show Wifi calling settings, does anyone knows how to fix if?
May be worth mentioning, if you are hooked up on Alexa for one number, it will cut off your WiFi calling on your phone. Vodafone UK
I have 7plus I phone but not supporting WiFi calling
It’s possible that your carrier doesn’t support Wi-Fi calling. You may need to get in touch with them to see if there are any additional steps that you need to take with them.
Same for me, but I know my carrier supports wifi calling, in android it works perfectly but in my iPhone 12 pro doesn’t show Wifi calling settings, does anyone knows how to fix if?
do unlocked iphones have wifi calling? Is it possible with unlocked Iphones??
Hi I have iphone 6 mobile but i’m not able to see wifi calling option .can you please help me on this. Is there any option availble to connect wifi calling?
wifi calling settings not in my iPhone 8. iOS13.6
Wi-Fi calling may be dependent on your wireless carrier. They may not have given you the option to use this feature. That may be why Wi-Fi calling is not working on your iPhone 8
Here is another fix that works. I’m told this is an iPhone issue. Go to settings, cellular, cellular data options and turn off LTE. It will force the iPhone into WiFi calling. Make sure your WiFi calling is turned on of course as well. Also, don’t forget to turn LTE back on when you leave the house. I have the 11 ProMax. Worked perfectly for me. T-Mobile is my carrier.
This is literally the only thing that worked…I suspect Apple and the carriers aren’t to worried about patching this obvious software bug. The Galaxy S-10 just works when you turn WiFi Calling on. Both phones are AT&T.
My iPhone 6 was refusing to make or receive WiFi calls. Checked all the relevant settings were correct and tried switch off/switch on without success. What DID work was selecting “WiFi Assist” to ON. Go to Settings/Mobile Data/ and scroll down past the apps (on my phone it comes after “Find iPhone”)
I’d like to thank you. This thwarted me for half a day until I came across your comment.
Me too, thanks!
On an iPhone 14 Pro, on the Cellular Data Options menu, we don’t have LTE switch. We have 1-Data Roaming (on/off) 2-Voice & Data (dropdown) 3-Data Mode (dropdown). Under 2, we have a choice of 5G On, 5G Auto, LTE. I use 5G Auto. I must reboot phone frequently to use WiFi calling. Any suggestions?
I have the same issue – brand new phone that works through an app like what’s app but is totally unable to be used on home wifi with a reputable carrier that says it’s not them. appple iPhone 14 pro
I’ve had same problem with new IPhone 14 through TMobile. They even gave me a 2nd phone but never could receive my calls. Now I have an Android which I hate and a new IPhone sitting in my closet!