You’re trying to make a phone call, but you don’t have any service. Now would be a great time to use Wi-Fi calling, but that’s not working either. In this article, I’ll explain the steps to take when Wi-Fi calling isn’t working on your iPhone.
Wi-Fi Calling, Explained.
Wi-Fi calling is a great back-up when you’re in an area with little or no cellular coverage. With Wi-Fi calling, you can make and receive phone calls using your connection to a nearby Wi-Fi network. Still, there can be problems that prevent this from working properly on your iPhone.
What You Can Do To Fix It
There are several reasons why Wi-Fi calling might not work on your iPhone. Here are a some steps you can take to try and fix the problem.
- Restart your iPhone. Sometimes, all you need to do to fix the problem is simply restart your phone. Press and hold the power button, then swipe the red power icon from left to right to turn off your iPhone. If you have an iPhone X or newer, press and hold the side button and either volume button, then swipe the power icon across the display.
- Double-check that your iPhone is connected to a Wi-Fi network. If you’re not connected, you won’t be able to use Wi-Fi calling. Head to Settings -> Wi-Fi and make sure a check mark appears next to the name of a Wi-Fi network.
- Make sure Wi-Fi calling is turned on. To do this on your iPhone, go to Settings -> Cellular -> Wi-Fi Calling and turn it on. If you don’t see this option, your cell phone plan doesn’t include Wi-Fi calling. Check out UpPhone’s comparison tool to find a new plan that do es.
- Eject and reinsert the SIM card. Similar to restarting your iPhone, rebooting your SIM card may be all it takes to fix the problem. Check out our other article to learn where the SIM card tray is on your iPhone. Once you’ve found it, use a SIM card ejector tool or a straightened out paperclip to eject the SIM card. Push the tray back in to reseat your SIM card.
- Reset Network Settings. To do this, go to Settings -> General -> Reset -> Reset Network Settings. This erases your Wi-Fi settings, so you’ll have to reenter your passwords after the reset is complete. Keep in mind that this will it also reset the Cellular, Bluetooth, VPN, and APN settings on your iPhone. Check out our other article to learn more different types of iPhone resets.
- Contact your wireless carrier. If nothing else has worked, it may be worthwhile getting in touch with your wireless carrier. There could be an issue with your account that only a customer service representative can resolve.
Just One Wi-Fi Call Away!
No wireless carrier has 100% coverage, and that’s why Wi-Fi calling is a great backup. It’s an important feature to have, and now you know what to do if Wi-Fi calling is not working on your iPhone. Let us know how you fixed your Wi-Fi calling issue in the comments below!