My iPhone Voicemail Password Is Incorrect. Here’s The Fix!

Most of us never realize we need a voicemail password on our iPhones until that annoying message pops up out of nowhere: “Password Incorrect. Enter voicemail password.” You do the only thing that makes sense: You try an old voicemail password. It’s wrong. You try your iPhone passcode and it’s wrong too. In this article, I’ll explain why your iPhone is asking for a voicemail password and how to reset your iPhone voicemail password so you can access your voicemail again.

Apple employees see this problem all the time. It usually happens when they’re setting up a customer’s new iPhone, especially if AT&T is the wireless provider. They unbox the iPhone, set it up, and just when they thought they were done, “Voicemail password incorrect” pops up.

Why Is My iPhone Asking For A Voicemail Password?

AT&T uses additional security features that aren’t utilized by other wireless providers. They’re designed to keep you safe, but they can be annoying and result in a lot of wasted time if you don’t know how to get around them.

Apple’s support article on the subject is two sentences long, and asks you to contact your wireless provider or enter your password in the Settings app. It’s not particularly helpful for most people, so we’ll go into a more detailed discussion.

How To Reset Your iPhone Voicemail Password on AT&T

Fortunately, the steps necessary to reset your iPhone’s voicemail password are short and simple as long as you know what to do. You have three options:

First Choice: AT&T has an automated system designed to guide you through the process. Before calling, be sure to know your billing zip code.

  1. Call 1 (800) 331-0500, at which point you will be prompted to enter your mobile number. Make sure you enter your full 10-digit phone number, including the area code.
  2. The automated system will begin to list the plethora of options that may have necessitated your call.
  3. For now, you only need to be interested in the third option. Press “3” for voicemail assistance, and then press “3” yet again to change your password.
  4. Enter your billing zip code when prompted.
  5. At this point, the all-too-familiar message will pop up: “Password Incorrect – Enter Voicemail Password.” Don’t worry! You didn’t do anything wrong.
  6. Lastly, you’ll need to enter your mobile number once again, but this time, enter your 7-digit phone number, not including the area code.
  7. You’re done!

Second Choice: AT&T provides the same automated service online via its website. In order to use this option, make sure you’re registered and logged in to your “myWireless” account.

When you’re logged in, be sure that the mobile line displayed is the one with the iPhone voicemail password you want to change. Then follow these steps:

  1. Navigate the website starting with: Phone/Device -> Reset Voice Mail Pin -> Highlight your mobile number -> Submit
  2. Once again, you’ll see “Password Incorrect – Enter Voicemail Password.”
  3. Enter your mobile number without the area code. Tap OK.
  4. You’re done!

Third Choice: If you’d like to give it one last try from your voicemail box, follow this sequence of steps. Consider this a last-ditch effort if all else fails!

  1. Navigate your mobile device starting with: Home -> Phone -> Keypad -> Hold “1”
  2. You’ll be prompted to enter your current voicemail password (if you have one).
  3. Tap the following numbers in sequence: 4 -> 2 -> 1
  4. Yet again: “Password Incorrect – Enter Voicemail Password.” This time you can simply enter the new password and hit OK.
  5. You’re done!

What If I Use A Carrier Other Than AT&T?

You’re in luck, because things should be a whole lot easier for you to reset your password. You might not have to call your wireless provider at all, but I’ll point you in the right direction in case you do. Here are the two simple options:

Option 1: The Settings App

First, go to Settings -> Phone -> Change Voicemail Password. Here’s what you should see:

Enter New Voicemail Password iPhone

Option 2: Give Your Wireless Provider A Call

If the first option fails, you should call support directly. Here are customer service numbers for AT&T, Sprint, and Verizon Wireless:

  • AT&T: 1 (800) 331-0500
  • Sprint: 1 (888) 211-4727
  • Verizon Wireless: 1 (800) 922-0204

At this point, your iPhone voicemail password should be reset and hopefully you’re good to go. Another common problem people face after setting up their new iPhone is their contacts don’t sync across their devices. If that’s happening to you, my article can help. If you have any other questions about your iPhone, leave a comment below or visit the Payette Forward Facebook Group to connect with one of our experts.

About Author

I'm a former Apple employee and the founder of Payette Forward, and I'm here to help you with your iPhone.

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6 months ago


Paul Peachey
2 years ago

The problem isn’t the password on the company’s voicemail server, which hasn’t changed, it is that the new iPhone 11 doesn’t remember the password. Even after it was synced to the iPhone 6 saved data (iOS 14.6)

Colin Boyd
2 years ago
Reply to  Paul Peachey

Hi Paul, that sounds like it might be an issue with your Apple ID. I’d suggest reaching out to Apple Support directly to get this problem straightened out. I’m sorry we couldn’t be of more help, best of luck!

2 years ago

Hey man, ive forgotten my password for the past year. I try to change my voicemail in settings but it always says “voicemail unavailable”.

Liam Shotwell
2 years ago
Reply to  Avery

This might have to do with carrier restrictions. Try reaching out to your carrier to see if they can help you out.

3 years ago

I’m needing help resetting password to voicemail. It’s says unavailable

5 years ago

How do aI reset my iPhone 6s passcode David? I dont remember it. I went onto reset passcode and put in a new one and it keeps saying incorrect passcode. Help me plz!

5 years ago

I have us cellular and this isnt workign

Jane Patterson
3 years ago
Reply to  Anonymous

I have Cellular and nothing works. Now it says I don’t have a mailbox set up. Ive had this service for over 3 years

5 years ago

claro puerto rico?

6 years ago

Fantastic instructions! This saved me a lot of aggravation and time. Thank you David!