My iPhone Won’t Ring! Here’s The Real Reason Why.

Picture this: You’re waiting for an important phone call. You’ve double-checked your iPhone to make sure the ringer is on and you’ve turned the volume all the way up. When the phone rings, you’re going to hear it. 5 minutes go by and you glance at your iPhone, only to find out you’ve missed the important call! Don’t throw your phone at the cat. In this article, I’ll explain why your iPhone won’t ring and I’ll show you exactly how to fix it.

Update: If you have an iPhone 7, this article will work for you — but you may want to check out my new article called My iPhone 7 Won’t Ring for an iPhone 7-specific walkthrough. Otherwise, keep reading!

Martha Aron inspired me to write this article when she asked, “My iPhone does not ring on all calls, I miss lots of calls and texts because of this. Can you help me?” Martha, I’m here to help you and everyone else that has missed incoming calls and texts because their iPhone isn’t ringing.

You Probably Know This, But Check Anyway…

If you’re reading this article, you probably already know that for your iPhone to ring, the Ring / Silent switch on the side of your iPhone has to be set to ring.

If the switch is pulled toward the screen, your iPhone’s ringer is turned on. If the switch is pushed toward the back of the iPhone, your iPhone is on silent and you’ll see a small orange stripe next to the switch. You’ll also see the speaker icon on the iPhone display when you flip the switch.

Once you’re sure the Ring / Silent switch is set to ring, make sure your iPhone ringer is turned up so you can hear your iPhone ring when you get a call. You can turn up the ringer volume by pressing the volume up button on the side of your iPhone.

You can also turn up the ringer volume by opening Settings -> Sounds & Haptics. Drag the slider under Ringer And Alerts to the right to turn up the ringer volume on your iPhone. The further you drag the slider to right, the louder the ringer will be.

iphone ringer slider

If your iPhone isn’t making any sound at all, my article about what to do when an iPhone speaker stops working will show you how to fix that problem. If you’ve already done all this, here’s why your iPhone isn’t ringing:

Here’s The Fix: Turn Off Do Not Disturb!

Most of the time, the reason an iPhone won’t ring for incoming calls is that the user has accidentally turned on the Do Not Disturb feature in Settings. Do Not Disturb silences calls, alerts, and notifications on your iPhone.

How Do I Know If Do Not Disturb Is Turned On?

The easiest way to tell if Do Not Disturb is turned on is to look in the upper right hand corner of your iPhone, just to the left of the battery icon. If Do Not Disturb is enabled, you’ll see a small moon icon there.

do not disturb icon indicates on

If you’d like to dive deeper into Do Not Disturb and set up an automatic schedule, instance, head to Settings -> Do Not Disturb to see all the options available to you.

How Do I Turn Off Do Not Disturb?

Ever since Apple released iOS 7, it’s been easy to turn Do Not Disturb on and off. Swipe up from the bottom of the display to open Control Center. Tap the moon icon to turn Do Not Disturb on or off. That’s it!

If you have an iPhone X or newer, open Control Center by swiping down from the upper right-hand corner of the screen.

toggle do not disturb in control center

You can also turn off Do Not Disturb by going to Settings -> Do Not Disturb and turning off the switch next to Do Not Disturb. You’ll know Do Not Disturb is off when the switch is white.

turn off do not disturb on your iPhone

What If My iPhone Still Won’t Ring?

I’ve received a couple of comments from readers who have taken all of the suggestions and whose iPhones still aren’t ringing. If you’ve made it this far and your iPhone won’t ring, there’s a good chance you may have a hardware problem.

Often times, when gunk or liquid gets into one of the ports (like the headphone jack or lightning / dock connector), your iPhone thinks there’s something plugged into it, when in fact there isn’t. My article about how to fix an iPhone that’s stuck in headphone mode explains why that happens and how to fix the problem.

It’s a long shot, but you can take an antistatic brush (or toothbrush you’ve never used before) and try to brush out the gunk from your headphone jack or lightning / dock connector port. Antistatic brushes are helpful for cleaning all sorts of electronics, and you can pick up a 3-pack on Amazon for less than $5.

If you’re successful, the issue should resolve itself. Unfortunately, most of the time the damage has already been done. Something has shorted out on the inside of your iPhone, so the only solution is to visit your local Apple Store or use the mail-in options at Apple’s support website to have your iPhone repaired.

Apple Store repairs can be expensive. If you’re looking for a less-expensive option, I recommend Puls, a repair company that will send a certified technician to you who can meet you and fix your iPhone within an hour.

Wrapping It Up

Do Not Disturb is one of those great features that comes in handy if you know how to use it, but it can be really frustrating if you don’t. To Martha and everyone else who has missed important calls or yelled “My iPhone won’t ring!” at an innocent bystander, I hope this article has you to solve your silent iPhone problem. If you have follow-up questions or other experiences to share, post them in the comments section below. I look forward to hearing from you!

All the best,
David P.

About Author

I'm a former Apple employee and the founder of Payette Forward, and I'm here to help you with your iPhone.

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Kayla D Kayrilf
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Kayla D Kayrilf

I have tried everything! I recently got the iPhone4s and I can listen to music out loud so I know it is not the speaker or the lifetime case. I have tried just about everything. My alarm and all apps make noise but when I get calls it doesn’t! Why won’t it still work? I took off the case and turned the silent off but it’s still silent when I recieve a call. Help!

Judy
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Judy

If you go into do not disturb and even if it isn’t on turn off the take calls from favorites I just tried that because my only rings from numbers that I know If you figure it out please let me know

Karen Wilbert
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Karen Wilbert

Hi David…my husband and I have both upgraded to the iPhone 6.Neither of our phones ring when called. It appears to go to voicemail but we also are unable to set up the voicemail. I even attempted to reset the password, but when I input the password, the phone just appears to “churn” and never completes the process. May need to take a trip to the AT&T store. Just very frustrated, as we are an hour away from a store. Any help would be greatly appreciated. I did check all of the indicated possible causes of the non-ringing phone and… Read more »

Justice 'Wiggums' Miller
Editor

ArScott, In my experience with Avast, it has many false positives, and doesn’t find actual viruses that other scanners pick up with ease. I scanned my phone with both Avast and with Sophos’s mobile app, and Sophos came up clean. Personally, I would trust Sophos much more, as their team of security experts is among the best in the world, and they are an enterprise class security company. If I were you, I would submit false positive feedback (as I did), and remove Avast and replace it with Sophos. If you are still trepidatious about it, try Advanced Task Killer.… Read more »

Stephane
Guest

I found why my iPhone didn’t rang: I had enabled AirPlay to stream a video on my Apple TV and for some reason it stayed enabled even though I was away from my wifi network. As soon as I disabled AirPlay, my ringer worked again.

Margaret1948
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Margaret1948

My IPhone 5s did not ring when I received calls. The problem was caused by the Lifeproof Waterproof case. The case has a screw for the headphone port. When I was going to clean the port (as David suggested), I discovered the screw was not tightly closed. The IPhone thought headphones were connected, therefore I was not getting a ring when I received calls. All I had to do was tighten the screw and now I am getting rings. Thanks David!!

Jayanta Kundu
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Jayanta Kundu

my iphone is not in flight mode,even do not disturb is also off . but when anyone try to call me then it is said my phone is switch of or unreachable , but i can call anyone …. please help me

Christian Moore
Guest

I often find that most phones will get warm while charging and using certain services. It’s an electronic device. The more it’s used, the harder it works. Any type of case/cover can make it harder for the phone to “breathe”. I find that when I make calls or run certain apps my phone will get very warm. It’s because that feature is using more processing power. A call will use significantly more processing power then a txt. My favorite game is very heavy and will not only cause the phone to warm up, it also causes my battery life to… Read more »

Rohan Juneja
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Rohan Juneja

Try installing “Greenify”. It helps a lot and my phone cools down fast due to it. It force closes all your running apps without any data loss.

john
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john

check that you haven’t accidentally moved it like my wife did.

john
Guest
john

there is a button on the side by your volume buttons that you can slide to mute

Roy Greenwald
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Roy Greenwald

I agree with pdder – you are a godsend. I am sure I hit that little moon by accident when I also accidentally must have swiped up the new Command Center. This is the only site where I found this solution…simple as it is.

Laurie Shanderson
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Laurie Shanderson

This did the trick! Thank you!

Dani
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Dani

Haha I feel like such a dummy now! For weeks I’ve been complaining about it not ringing, only to find out it was my own fault for not knowing about “Do Not Disturb” mode. Thank you, I almost took it back to the Apple Store.

Sam Hales
Guest
Sam Hales

turn off blue-tooth

Jeroen van der Beek
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Jeroen van der Beek

Thank you, I thought I was going nuts. Problem solved thanks

agne
Guest
agne

my iphone I can make call out of it but I cannot receive even if the number that I dialled rings from a different handset but doesn’t appear on my screen and it doesn’t advise that I have a missed call.

Please help.

AB

Justice 'Wiggums' Miller
Editor

That is true, it is possible to uninstall the FB app, however, if it is included in the base image, the only way to do that is to root (and potentially brick/void your warranty) the device. While this is an option for some people, the average user who is simply looking for a quick fix for battery life improvement will want to avoid this, as it could end up doing more harm than good.

-John

pdder
Guest
pdder

David, you are a godsend! Thank you! Thank you! It’s driven me crazy for 2 wks trying to figure out why I wasn’t getting calls. I’m back in the loop!!

Rachel Stephens
Guest

This isn’t the problem either. Please help! My phone volume is on, the Do Not Distrub is off, the ringtone is NOT deleted and my phone decides to not ring sometimes

Bob
Guest
Bob

Ours too. Reboot works for a few calls then silent

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