My iPhone Won’t Turn Off! Here’s The Real Fix.

Your iPhone won’t turn off and you’re not sure why it’s happening. Maybe you’re trying to disconnect from the outside world for a few minutes, or you’re trying to save a lot of battery life. In this article, I’ll explain why your iPhone won’t turn off and how to fix the powering off problem for good.

Why Won’t My iPhone Turn Off?

Usually, your iPhone won’t turn off because there is either a problem with the software on your iPhone or the screen or power button isn’t working correctly.

Whatever the case, this handy guide will walk you through how to fix an iPhone that won’t turn off. By the end, you’ll know how to work around an unresponsive iPhone screenhow to turn off your iPhone if the power button won’t work, and repair options if you need professional help.

1. Try To Turn Off Your iPhone

iPhone won't power offFirst things first. To turn off your iPhone, you hold down the Sleep / Wake button (what most people refer to as the power button). On newer iPhones, this button is on the right-hand side of the device, toward the top.

Just pressing the Sleep/Wake button briefly isn’t enough to turn off your iPhone. You have to press and hold it for a few seconds to start the turn-off process.

Once you hold the button for a few seconds and let go, the screen will change. It will say “slide to power off.” That’s your cue to touch the red power icon and swipe it with your finger from the left to the right side of the screen. Ideally, your iPhone will turn off when you do this. If it doesn’t, and you’re scratching your head, keep reading.

Pro tip: If you see the “slide to power off” wording on your screen, but your screen won’t respond, try some of the tricks from my article about what to do when your iPhone touch screen isn’t working.

2. Hard Reset Your iPhone

The next step is a hard reset. To do this, hold down the Sleep/Wake button (the power button) and the Home button at the same time. Press and hold these two buttons together until the Apple logo appears on your iPhone’s display. You may need to press both buttons for as long as 20 seconds, so be patient!

Performing a hard reset on an iPhone 7 or 7 Plus is slightly different. To hard reset an iPhone 7 or 7 Plus, press and hold the power button and the volume down button at the same time until the Apple logo appears on the screen.

A hard reset can help restart software that may be working improperly. I’d like to stress that this is not the right way to turn off your iPhone every time. If the normal power off option works, use that. A hard reset can interrupt software and actually cause more problems if you do it for no reason.

3. Turn On AssistiveTouch And Turn Your iPhone Off Using A Software Power Button

If the power button on your iPhone doesn’t work, you can’t do step 1 or 2. Fortunately, you can turn off your iPhone using just your software that’s built into Settings app.

How Do I Turn Off My iPhone When The Power Button Doesn’t Work?

AssistiveTouch is a feature that allows you to control your iPhone entirely from the screen. This is handy if you have trouble with your iPhone’s buttons or are physically unable to use them.

To access AssistiveTouch, go to Settings -> Accessibility -> AssistiveTouch.

turn on assistivetouch ios 13

Tap the toggle to the right side of the AssistiveTouch option to turn on the feature and turn the toggle green. A light gray square should appear with a lighter colored circle in the middle. This is your AssistiveTouch menu.Tap the square to open it.

Turn off iPhone with AssistiveTouchTo shut off your iPhone with AssistiveTouch, choose Device and then tap and hold the Lock Screen icon. This will take you to a screen that says “slide to power off.” Drag the red power icon from left to right to turn off your iPhone

How Do I Turn My iPhone Back On If The Power Button Doesn’t Work?

To turn your iPhone back on if the power doesn’t work, plug it into power. The Apple logo will appear on your screen and you’ll be able to use your iPhone as usual.

4. Restore Your iPhone Using iTunes

Sometimes, a software or firmware problem isn’t so easy to fix. If you’ve tried the soft reset method and your iPhone still won’t turn off, it’s time to try using iTunes to reset your iPhone’s software.

To do this, plug your iPhone into a computer that has iTunes installed. Choose your iPhone when it pops up. First, click Back Up Now to back up your iPhone to your computer, and then select Restore Backup. This will take you to a list of backups to select from. Choose the one you just made.

Follow the iTunes prompts to restore your iPhone to its previous configuration. When you’re done, unplug your iPhone and test it. You should be able to turn off your iPhone now.

If you have trouble restoring your iPhone, try doing a DFU restore. Our guide will show you how to put your iPhone into DFU mode and the best way to restore it.

5. Find A Workaround (Or Put Up With It)

If you’ve tried doing a soft reset and restoring your iPhone with iTunes and your iPhone still won’t turn off, something more serious may be wrong with your iPhone.

Turn on Airplane ModeIf you wanted to turn off your iPhone to keep it silent, you can always turn off the sound on your iPhone with the Ring / Silent switch on the upper left-hand side of the phone. That way, you won’t hear any alerts.

Or if you want to stop getting emails, calls, and texts altogether — even if it’s just on the screen — you can turn on Airplane Mode. It’s the first option at the top of the page under Settings. Just remember that you won’t get any incoming calls or messages or be able to make outbound ones with your iPhone in Airplane Mode. You have to turn Airplane Mode off again to be able to send or receive calls or messages.

6. Repair Your iPhone

Sometimes, the physical components (called hardware) of your iPhone can simply stop working. When this happens, getting your iPhone replaced or fixed is a good option.

If your iPhone is under warranty, Apple (or another company such as a store or your cellular service provider if you purchased a warranty through them) may offer to replace your iPhone for you. So, it pays to check on this first.

For iPhones with broken buttons that aren’t covered by a warranty, using a repair service is one way to keep your iPhone and just get the broken hardware replaced. Apple offers repairs for a fee and so do several third-parties, including local repair shops and send-away online services. Repairing your iPhone can cost significantly less than purchasing a new one. Check out our article about finding iPhone repair near me and online for more tips about choosing the best repair option.

Now You Know What To Do Next Time You Say “My iPhone Won’t Turn Off!”

I hope you never find yourself in this position, but I’ll admit to having to look for options when my iPhone won’t turn off, too. There’s always a solution. Have you struggled with an iPhone that wouldn’t turn off? Did our guide help? Don’t forget to tell your friends about us, and always remember to Payette Forward!

About Author

I'm Valerie Lauer, a writer, editor and tech enthusiast. I believe in channeling my technical support powers for the greater good, creating helpful how-tos and making life with your smartphone easier.

15
Leave a Reply

avatar
14 Comment threads
1 Thread replies
1 Followers
 
Most reacted comment
Hottest comment thread
2 Comment authors
UnzufriedenPayette ForwardAnonymous Recent comment authors
  Subscribe  
Notify of
Unzufrieden
Guest
Unzufrieden

Your article leads me to believe what I have always believed. You cannot really turn off an iPhone. The point in toe, is the fact when you “shut it off”, you go to plug it in the charging cord and it comes back on. It is actually ONLY a wake/sleep button, correct?

Anonymous
Guest
Anonymous

Many thanks worked first time

Anonymous
Guest
Anonymous

Thank you Thank you Thank you I couldn’t use my phone and its mothers day. You made my day.
Rose Rosemarie Curtis

Anonymous
Guest
Anonymous

Honestly you deserve a medal.

Anonymous
Guest
Anonymous

Thanks the iPhone 7 was stuck in a restart loop and your solution worked.

Anonymous
Guest
Anonymous

Thank you

Anonymous
Guest
Anonymous

Please note that on the 8 and X the process for a hard reset is as follows (nothing else works, believe me):

1. Quick-press the Volume Up button.
2. Quick-press the Volume Down button.
3. Press and hold the Side (Sleep / Wake) button for ten seconds, until the Apple logo appears.

Anonymous
Guest
Anonymous

Thanks. With your help I found the way to power down my phone and when it powered up again, it worked! Thank you for what you do. I didn’t have to run out to a store first thing on Monday morning. Saved my day!

Anonymous
Guest
Anonymous

I have been putting up with the power button issue for a while. After paying almost $1,000 this is rediculous. The power button must work cuase I can hear the click and if I push the Power Button and the Home Button it does do a hard reset, but the Power Button alone does nothing. To top it off, if the phone just decides to reboot then it will get stuck in a boot loop and the only way to get my phone back on is to plug in the power.

Anonymous
Guest
Anonymous

thank you from Indonesia! problem sloved. this page is so helpfull 🙂

Anonymous
Guest
Anonymous

my iPhone 6 is constantly powering off and on….how can I fix?? why is it happening? I was updating apps and selected update all

Anonymous
Guest
Anonymous

no help whatsoever

Anonymous
Guest
Anonymous

My iphone 4 powers-off and after a couple of seconds powers-on again (without me touching anything), unless it’s plugged in.
Can you help me with that?

Anonymous
Guest
Anonymous

You can prevent Do Not Disturb While Driving from being turned off by turning on Restrictions on the iPhone. Restrictions is Apple’s word for parental controls. We just updated the article with a graphic that shows exactly how to do it, and it’s a feature that will save lives. (You won’t see this feature on your iPhone until iOS 11 comes out.)

Anonymous
Guest
Anonymous

great work done thnx i have been helped through this platform please keep it up