You can’t activate iMessage on your iPhone and you’re not sure why. No matter what you do, your iPhone can’t send iMessages. In this article, I’ll explain why you’re seeing an iMessage activation error on your iPhone and show you how to fix the problem for good!
Why Am I Receiving An iMessage Activation Error?
There are many different reasons why you could be seeing the iMessage activation error on your iPhone. In order to activate iMessage, your iPhone has to be connected to Wi-Fi or cellular data. It also has to be able to receive an SMS text message, the standard text messages that appear in green bubbles.
Almost every cell phone plan includes SMS texting, but you may want to double-check your account if you have a prepaid plan. You may need to add funds to your account before you can receive SMS texts.
All this is to say that we can’t be sure if an issue with your iPhone or your cell phone plan is causing the iMessage activation error. Follow the step-by-step guide below to diagnose and fix the real reason why you’re receiving an error when you try to activate iMessage!
Make Sure Airplane Mode Isn’t Turned On
When Airplane mode is on, your iPhone won’t connect Wi-Fi or cellular networks, so you won’t be able to activate iMessage. Open Settings and make sure the switch next to Airplane Mode is off.
If Airplane Mode is off, try toggling it on and off again. This can sometimes fix minor Wi-Fi and cellular connectivity issues.
Check Your Connection To Wi-Fi & Cellular Data
iMessage can only activate if your iPhone is connected to a Wi-Fi network or cellular data. It’s a good to double-check and make sure your iPhone is connected to Wi-Fi or cellular data! First, open Settings and tap Wi-Fi to see if your iPhone is connected to Wi-Fi.
Make sure the switch next to Wi-Fi is turned on and a blue checkmark appears next to the name of your network. If Wi-Fi is on, try toggling it off and back on.
Next, go to Settings, tap Cellular, and make sure the switch next to Cellular Data is on. Again, you may want to try toggling the switch off and back on to potentially fix a minor software glitch.
Make Sure Date & Time Are Set Correctly
iMessage activation can sometimes fail if your iPhone Date & Time settings or time zone are set incorrectly. Your iPhone may think it’s in the past or the future!
First, open Settings and tap General -> Date & Time. Turn on the switch next to Set Automatically to make sure your iPhone is set to the correct date and time.
Next, go to Settings -> Privacy -> Location Services -> System Services. Check to see if the switch next to Setting Time Zone is on. If it is, your iPhone will automatically update its clock to the time zone you’re currently in.
If Setting Time Zone is off, tap the switch to turn it on until your iPhone updates its clock to reflect the time zone you’re currently in.
Turn iMessage Off And Back On
Toggling iMessage off and back on again can fix a minor glitch that’s giving your iPhone an iMessage activation error. First, open Settings and tap Messages.
Tap the switch next to iMessage to turn it off. Tap the switch again to turn iMessage back on! You’ll know it’s on when the switch is green.
Check For A Carrier Settings Update
Your wireless carrier and Apple frequently release carrier settings updates to improve your iPhone’s ability to connect to your carrier’s network. Open Settings and tap General -> About to see if a carrier settings update is available.
Typically, a pop-up will appear on the screen within a few seconds if an update is available. If the pop-up appears, tap Update.
If the pop-up doesn’t appear after about fifteen seconds, a carrier settings update probably isn’t available.
Update Your iPhone
Apple releases new iOS updates to fix minor bugs and introduce new features for your iPhone. Open Settings and tap General -> Software Update. If a new iOS update is available, tap Download and Install.
Sign Out Of Your Apple ID
Logging out of and back into your Apple ID can sometimes fix minor issues with your account. Since iMessage is linked to your Apple ID, a minor glitch or error with your account could cause an activation error.
Open Settings and tap on Your Name at the top of the screen. Scroll all the way down and tap Sign Out. You’ll be prompted to enter your Apple ID password before you’re logged out.
Now that you’ve signed out of your Apple ID, tap the Sign In button. Enter your Apple ID and password to log back in!
Reset Network Settings
When you reset your iPhone’s network settings, all of its Wi-Fi, Cellular, APN, and VPN settings will get erased and restored to factory defaults. You’ll have to reenter your Wi-Fi passwords once the reset is complete.
Open Settings and tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. Enter your iPhone passcode and confirm the reset by tapping Reset Network Settings. Your iPhone will shut down, reset, then turn on again when the reset is complete.
Contact Apple & Your Wireless Carrier
If you’re still receiving an iMessage activation error on your iPhone, it’s time to contact Apple or your wireless carrier. I recommend starting at the Apple Store, since iMessage is a feature unique to iPhones. Visit Apple’s support website to set up a phone call, live chat, or in-person appointment at a local Apple Store near you.
However, if you found that your iPhone was unable to receive an SMS text message, your best bet is to contact your wireless carrier first. Below is a list of the customer support numbers of the three major wireless carriers. If your carrier isn’t listed below, Google your carrier’s name and “customer support” to get help.
- AT&T: 1-(800)-331-0500
- T-Mobile: 1-(877)-746-0909
- Verizon: 1-(800)-922-0204
You’ve successfully activated iMessage on your iPhone! You’ll know exactly what to do next time you see an iMessage activation error on your iPhone. If you have any other questions, leave them in the comments section below.