Your iPhone keeps dropping calls and you don’t know why. Your iPhone has service, but it can’t seem to stay connected while you’re calling someone. In this article, I’ll explain why your iPhone is dropping calls and show you how to fix the problem for good!
Turn Your iPhone Off And Back On
If your iPhone has only dropped a few calls, there may just be a minor technical glitch that could be fixed by restarting your iPhone. Press and hold the power button until the “slide to power off” slider appears on your iPhone’s display. Swipe the small power icon from left to right to turn off your iPhone. Wait about 15 seconds, then press and hold the power button to turn your iPhone back on.
If you have an iPhone X, press and hold the Side button and either volume button to get to the “slide to power off” slider. After turning off your iPhone X by swiping the power slider, turn it back on by pressing and holding the Side button.
Check For A Carrier Settings Update
Sometimes when your iPhone is experiencing cellular or Phone app issues, there’s a carrier settings update available for installation. Carrier settings updates are released by your wireless carrier or Apple that enhance your iPhone’s ability to connect to your carrier’s cellular network.
To check for a carrier settings update on your iPhone, open up the Settings app and tap General -> About. Wait on this menu for about 15 seconds for a pop-up that says “Carrier Settings Update”. If an update is available, tap Update.
If this pop-up doesn’t appear after about 15 seconds, there probably isn’t a carrier settings update available. If a carrier settings update isn’t available, that’s okay! There are still a few steps we can try before you’ll have to contact your wireless carrier.
Update The Software On Your iPhone
Your iPhone may be dropping calls because its running an outdated version of iOS, the software of your iPhone. To check for an iOS update, open the Settings app and tap on General -> Software Update. If an update is available, tap Download and Install.
Note: The version of iOS in the screenshot below may be different than the version of iOS ready to download and install on your iPhone.
The update process can take quite awhile, so make sure your iPhone has plenty of battery life. Check out our article if you have any issues updating your iPhone.
Eject And Reinsert Your iPhone SIM Card
Your SIM card is the piece of technology that connects your iPhone to your carrier’s cellular network and stores your iPhone’s phone number. Issues related to connecting to your carrier’s cellular network can sometimes be fixed by ejecting and reinserting the SIM card.
Check out the first page of our “iPhone says No SIM card” article to learn how to eject the SIM card on your iPhone. The SIM card tray are your iPhone is incredibly small, so we highly recommend reading our guide if you’ve never ejected a SIM card before!
Reset Network Settings
If your iPhone is still dropping calls, try reseting its network settings. When you reset network settings, all of your iPhone’s cellular, Wi-Fi, Bluetooth, and VPN settings will be restored to factory defaults.
Note: Make sure you write down all of your Wi-Fi passwords before reseting the network settings. You’ll have to enter them again after the reset is complete.
To reset network settings on your iPhone, open up the Settings app and tap General -> Reset -> Reset Network Settings. You’ll be asked to enter your iPhone passcode, then confirm your decision by tapping Reset Network Settings. Once the reset is complete, your iPhone will restart.
Still Dropping Calls? Try Wi-Fi Calling!
If your iPhone keeps dropping calls, you may be able to temporarily work around the problem by using Wi-Fi calling. When Wi-Fi calling is turned on, your iPhone will be able to make phone calls using your Wi-Fi connection instead of your cellular connection.
To turn on Wi-Fi calling, open the Settings app on your iPhone and tap Cellular -> Wi-Fi Calling. Then turn on the switch next to Wi-Fi Calling on This iPhone. You can also turn on Wi-Fi calling by going to Settings -> Phone -> Wi-Fi calling.
Unfortunately, Wi-Fi calling isn’t supported by every wireless carrier, so you may not have this feature on your iPhone. Check out our article to learn more about Wi-Fi calling.
Contact Your Wireless Carrier
If you’ve worked through the steps above, but your iPhone keeps dropping calls, it’s probably time to contact to wireless carrier. A customer service rep will be able to help you address specific issues with your wireless carrier.
Call the phone number below to get in touch with the support staff of your wireless carrier:
- AT&T: 1-(800)-331-0500
- MetroPCS: 1-(888)-863-8768
- Sprint: 1-(888)-211-4727
- T-Mobile: 1-(877)-453-1304
- US Cellular: 1-(888)-944-9400
- Verizon: 1-(800)-922-0204
- Virgin Mobile: 1-(888)-322-1122
Repairing Your iPhone
There’s a chance your iPhone is dropping calls because of a hardware problem. Set up an appointment and take your iPhone into your local Apple Store. If your iPhone is covered by AppleCare, you might be able to get it repaired free of charge.
We also highly recommend an on-demand repair service called Puls. Puls will send a certified technician to meet you at your home, office, or local coffee shop.
Pick Up Those Calls!
Your iPhone is back to making calls without dropping them! I hope you’ll share this article on social media to help out your family and friends when their iPhone is dropping calls. If you have any other questions about your iPhone, feel free to leave them in the comments section below.
Thanks for reading,