My iPhone Won’t Update! Here’s The Real Fix.

Apple just released a new iPhone software update and you’re eager to try all of the new features it includes. You go to update your iPhone to the latest version of iOS and BAM! Your iPhone won’t update. No matter how many times you try, error messages keep popping up or the process simply stalls, and it’s getting infuriating. Don’t fret: In this article, I’m going to show you how to fix an iPhone that won’t update.

My iPhone Won’t Update: Back to Basics

This may seem obvious, but oftentimes rebooting your iPhone can fix update issues. To do this, hold down your iPhone’s power button until the “Slide to Power Off” slider appears.

Swipe the slider from left to right with your finger, wait a few seconds for your iPhone to power off, and immediately turn it back on by holding down the power button.

turn off iPhone swipe red power icon

Make Sure You Have Enough Free Space

Next, check if your iPhone has enough room to store the update. iOS updates generally require 750-800 megabytes of free space before they can be installed. (There are 1000 megabytes in 1 gigabyte, so that’s not a lot of space.) To check how much space is available, do the following:

  1. Launch the Settings app on your iPhone and tap the General button.
  2. Scroll down and tap iPhone Storage.
  3. At the top of the screen, you’ll see how much storage is available on your iPhone. If you have more than 1 GB (gigabyte) available, then you have enough storage space to update your iPhone.

check storage space for iOS update

If iTunes Doesn’t Work, Try The Settings App (and Vice-Versa)

There are two ways to update an iOS device: using iTunes or within the Settings app. If you find you’re getting errors when using iTunes to update your iPhone, give the Settings app a shot. If the Settings app doesn’t work, try using iTunes. I’ll show you how to do both. I highly recommend backing up your iPhone to iTunes or iCloud before starting the update process.

Updating Your iPhone in iTunes

Selecting your iPhone in iTunes.

  1. Open iTunes on your computer and plug in your iPhone using your Lightning cable (the cable you use to charge your iPhone).
  2. Click the iPhone button at the top of the iTunes window.
  3. Click the Update button on the right-hand side of the screen.
  4. Confirm that you want to update your iPhone by tapping Download and Update.

download and update ios 11.2.2 itunes

Updating Your iPhone in the Settings App

  1. Launch the Settings app on your iPhone and tap General.
  2. Tap Software Update.
  3. Plug in your iPhone and tap the Download and Install button.

update to ios 11.2.6

Are Apple Servers Overloaded?

When Apple releases a new iOS update, millions of people are connecting their iPhones to Apple servers to download and install it. With all those people connecting simultaneously, Apple’s server may struggle to keep up, which could be the reason why your iPhone won’t update.

We saw this problem with Apple’s most recent major update: iOS 11. Thousands of people had a hard time installing the update and asked us for help!

So, if you’re trying to perform a major update on your iPhone, keep in mind that lots of other people are too, so sometimes you just have to be a little patient!

My iPhone Still Won’t Update!

If your iPhone still won’t update, it’s time to restore your iPhone in iTunes. Make sure your phone is backed up before restoring, because you’ll be erasing all content and settings from your iPhone.

Restoring Your iPhone

  1. Open iTunes on your computer and plug in your iPhone using your Lightning cable.
  2. Click the iPhone button at the top of the iTunes window.
  3. Click the Restore button on the righthand side of the window.
  4. Confirm you want to restore your device in the pop-up window. iTunes will download the latest version of iOS, erase everything from your iPhone, and install an updated version of iOS.

Help! A Restore Didn’t Work!

If you’re still seeing errors in iTunes, follow our tutorial on how to DFU restore your iPhone. This is different from a traditional restore because it wipes all software and hardware settings from your phone. It’s often seen as the final step in fixing software on a stuck iPhone. If the DFU restore doesn’t work, there’s probably a hardware problem with your iPhone.

Your iPhone: Updated

And there you have it: your iPhone is finally updating again! I hope this article helped you out. Let us know which solutions worked for you in the comments section below.

About Author

I'm Andrew Kunesh, a technology writer and IT professional from Chicago. My goal is to help you fix the many errors and problems your Apple devices may face. Thanks for checking out our work!

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[…] Some accessories (especially those made by Apple) require a certain version of iOS to be installed on your iPhone before they can connect. Go to Settings -> General -> Software Update and tap Download and Install if a software update is available. Check out our article if you have trouble updating your iPhone. […]

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youre not alone man

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[…] When iOS 12 is publicly available, go to Settings -> General -> Software Update and tap Download and Install. If you have any trouble along the way, check out our article on what to do when your iPhone isn’t updating. […]

Anonymous
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Anonymous

I just spoke with APPLE and he said 10.3.3 is the highest software update for the IPhone 5. Thats why I cant update any further.
When all else fails, call 1-800-MY APPLE.

Anonymous
Guest
Anonymous

This worked!!! Thank you so much. I found that I had to be sure to have my phone disconnected from the computer during turn off or it would not take perform the update. Once I got this done and reconnected, it went very easy.

Anonymous
Guest
Anonymous

mines been doing it for 3 week almost 4

Anonymous
Guest
Anonymous

theres no iphone on mine

Anonymous
Guest
Anonymous

we have the same issue .. pls help us david 🙁

Anonymous
Guest
Anonymous

my software updates but does not install. ive downloaded so many times

Anonymous
Guest
Anonymous

this is my issue, too. how long did it take for the whole restore process?

Anonymous
Guest
Anonymous

Christina Hakel for my phone it took 1 hour. I had a lot to restore.

Anonymous
Guest
Anonymous

This is my problem as well. Doing the restore now. Did it work for you?

Anonymous
Guest
Anonymous

The restore process didn’t kill my phone but sadly didn’t fix the problem, so I got a new phone altogether. I’ve done this with another phone as well, and the apple guy asked if I worked for apple when I told him I’d done one before LOL…

Anonymous
Guest
Anonymous

Clear, precise and easy to understand explanation. Worked first time, thanks!

Anonymous
Guest
Anonymous

Same issue for me but I’m getting “Error 4013”

Anonymous
Guest
Anonymous

Pefect explanation and it worked great for me step by step

Anonymous
Guest
Anonymous

I love those stories. Thank you for sharing 🙂

Anonymous
Guest
Anonymous

David Payette
My lock button does not work, is there a way I can do this without holding down the lock button? Thanks

Anonymous
Guest
Anonymous

I am having this exact problem. iTunes does not reconize the phone when i plug it in. However nothing happens when I do the DFU. The battery is completely drained on mine also.

Anonymous
Guest
Anonymous

mine phone is also not updating the software because its saying it cannot do a backup…Has anyone found any solution on this???

Anonymous
Guest
Anonymous

Where the hell do you live to have to make a 2.5 hour trip to an Apple Store Is it working now ?

Anonymous
Guest
Anonymous

Jared Hick thats a stupid question…..not everyone has an Apple store in their back yard.

Anonymous
Guest
Anonymous

mine still wont update and now most of my apps arent working

Anonymous
Guest
Anonymous

None worked, now every time I try to update the screen turns green for 2 hours.