My iPhone Won’t Charge, But It Says It’s Charging! Here’s The Fix.

You plug your iPhone in and walk away. An hour later you come back to leave the house and to your surprise, the battery is just as dead as when you left it. Your iPhone says it’s charging, but clearly it has not. In this article, I’ll explain what to do when your iPhone won’t charge, but it says it’s charging!

There Must Be A Problem With The Battery, Right?

The software on your iPhone controls everything. If there is no increase in charge, it’s more likely than not that there’s an issue with the software, not the hardware. The steps below will help you diagnose and fix the real reason why your iPhone isn’t charging even though it says that it is.

I’d Rather Watch Than Read!

Great! Payette Forward’s iPhone experts David and David created a video walkthrough to help you solve this problem.

Hard Reset Your iPhone

A hard reset forces your iPhone to quickly restart, which can sometimes fix a software crash. It’s possible your iPhone crashed, making the display go black and giving off the appearance that your iPhone isn’t charging.

There are different ways to perform a hard reset depending on which iPhone that you have:

iPhone 8 and newer models

Press Volume Up and let go, then press Volume Down and let go, then press and hold the side button until the screen turns off and then turns back on. You can release the side button when the Apple logo appears.

iPhone 7 and 7 Plus

Press and hold the Sleep/Wake button and down the Volume Down button simultaneously. Keep holding both buttons until the screen turns black and the Apple logo appears.

iPhone 6 and earlier

Press and hold the Sleep/Wake and Home buttons simultaneously until the Apple logo shows up on the screen.

Clean Out Your Charging Port

If a hard reset didn’t do the trick, try cleaning out the charging port. We recommend using an anti-static brush to do this, but if you don’t have one hanging around (most people don’t), you can use a clean, unused toothbrush instead. Just brush back and forth to loosen and dislodge any possible gunk or debris hiding in your charging port.

Try A Different Lightning Cable

If your iPhone is still refusing to charge even when it says it is, try using a different Lightning cable. There could be an issue with your Lightning cable, not your iPhone. While you’re at it, try a different charging too. A wall charger, laptop USB port, and a car charger are all good options.

Put Your iPhone In DFU Mode

The DFU (Device Firmware Update) restore is the most in-depth restore you can do on your iPhone. Before putting your iPhone in DFU mode, you’ll want to back it up to avoid losing all of your data, such as your contacts and photos. When you’re ready, check out our article to learn how to DFU restore your iPhone.

iPhone Repair Options

If none of our software troubleshooting steps fixed your iPhone’s charging issue, you’ll probably have to get it repaired.

Take your iPhone into your local Apple Store, especially if it’s still under warranty. We recommend setting up an appointment first to make sure someone is available as soon as you arrive. We also recommend Puls, an on-demand repair company that will send a vetted technician to you in as little as one hour.

Buying a new phone is often a cheaper option than paying for an expensive repair. Use the UpPhone phone comparison tool to find the best prices on phones from Apple, Samsung, Google, and more. We’ll help you find the best cell phone deals from every carrier, all in one place.

Fully Charged!

Without a charged battery, you can’t really do anything on your iPhone. Fortunately, you now know what to do wen your iPhone won’t charge, but it says it’s charging. Leave a comment below letting us know what worked for you!

About Author

I'm here to help you with your iPhone!

Subscribe
Notify of
15 Comments
Inline Feedbacks
View all comments
FranklinH
14 days ago

I had this problem where it would show the empty battery icon when plugged in and if you unplugged it, it would show the charge cord icon. This shows that the phone is off but charging. If you attempt to reset it, it just redisplays the empty icon. I fixed it by opening the phone and removing and replacing the battery connector. That appeared to fix it.

john
21 days ago

my apple phone shows charging but dont . It was at 42 all night now 32

Alani
1 month ago

i have an iphone 7 plus, and my iphone is dead and it says its charging when its not! IM literally crying right now so please tell me what is going on with my phone

lilly
1 month ago

i have an iphone 5 and yesterday my phone died while i was on an app and now ive charged it for over 24 hours but its still dead there is no problem with the charger since its new an dive cleaned out the charging port several times i go to reset it and it comes up with the apple logo then right before coming on it dies again and before it died i couldnt take it of charge or it would reset so i think it might be something to do with the battery or because the model is… Read more »

Editor
Liam Shotwell
1 month ago
Reply to  lilly

It’s probably because of one of those issues. You’re probably better off upgrading to a new iPhone or another smartphone. UpPhone’s phone comparison tool is a great way to compare phones based on your needs. Getting a newer phone is definitely going to let your device last longer because the build quality has improved. You’ll also be surprised at how good of a deal you can get. I wound up getting my Galaxy Note 9 for $500 late last year!

Catherine
1 month ago

my phone is dead so i cant do anything exceot clean my port which i have done multiple times. This always happens to my phone and it always dies so i dont kno what to do

jayda
3 months ago

how do i hard reset my phone with broken home button that is dead

Christina
3 months ago

I have this problem but my phone also won’t backup. I plug it in to the computer, it says it’s charging, my phone even pops up on itunes but it won’t backup or charge. Any suggestions?

Tony
3 months ago

can u explain the tips of what it means when i use my phone until it dies and it just doesntcharge but it shows that it is charging..oh and the pinss thingg howw doess thatt work with the 6 differentt pins?

Aleesa
3 months ago

it dindt help what do i do

Editor
Liam Shotwell
3 months ago
Reply to  Aleesa

If you followed all the steps and your iPhone still isn’t charging correctly, I recommend taking your phone to get it looked at. I suspect there might be something wrong with the hardware of the device that makes it so your iPhone won’t charge, even though it says it’s charging.

emoily
3 months ago

it is charging but wont comeon

steve kirsch
6 months ago

You should always try a second phone and see if it does the same thing. that’s the FIRST thing to do!

emoily
3 months ago
Reply to  steve kirsch

it charges otheer peoples

emoily
3 months ago
Reply to  steve kirsch

does notcharge mine