You plug your iPhone in and walk away. An hour later you come back to leave the house and to your surprise, the battery is just as dead as when you left it. Your iPhone says it’s charging, but clearly it has not. In this article, I’ll explain what to do when your iPhone won’t charge, but it says it’s charging!
There Must Be A Problem With The Battery, Right?
The software on your iPhone controls everything. If there is no increase in charge, it’s more likely than not that there’s an issue with the software, not the hardware. The steps below will help you diagnose and fix the real reason why your iPhone isn’t charging even though it says that it is.
I’d Rather Watch Than Read!
Great! Payette Forward’s iPhone experts David and David created a video walkthrough to help you solve this problem.
Hard Reset Your iPhone
A hard reset forces your iPhone to quickly restart, which can sometimes fix a software crash. It’s possible your iPhone crashed, making the display go black and giving off the appearance that your iPhone isn’t charging.
There are different ways to perform a hard reset depending on which iPhone that you have:
iPhone 8 and newer models
Press Volume Up and let go, then press Volume Down and let go, then press and hold the side button until the screen turns off and then turns back on. You can release the side button when the Apple logo appears.
iPhone 7 and 7 Plus
Press and hold the Sleep/Wake button and down the Volume Down button simultaneously. Keep holding both buttons until the screen turns black and the Apple logo appears.
iPhone 6 and earlier
Press and hold the Sleep/Wake and Home buttons simultaneously until the Apple logo shows up on the screen.
Clean Out Your Charging Port
If a hard reset didn’t do the trick, try cleaning out the charging port. We recommend using an anti-static brush to do this, but if you don’t have one hanging around (most people don’t), you can use a clean, unused toothbrush instead. Just brush back and forth to loosen and dislodge any possible gunk or debris hiding in your charging port.
Try A Different Lightning Cable
If your iPhone is still refusing to charge even when it says it is, try using a different Lightning cable. There could be an issue with your Lightning cable, not your iPhone. While you’re at it, try a different charging too. A wall charger, laptop USB port, and a car charger are all good options.
Put Your iPhone In DFU Mode
The DFU (Device Firmware Update) restore is the most in-depth restore you can do on your iPhone. Before putting your iPhone in DFU mode, you’ll want to back it up to avoid losing all of your data, such as your contacts and photos. When you’re ready, check out our article to learn how to DFU restore your iPhone.
iPhone Repair Options
If none of our software troubleshooting steps fixed your iPhone’s charging issue, you’ll probably have to get it repaired.
Take your iPhone into your local Apple Store, especially if it’s still under warranty. We recommend setting up an appointment first to make sure someone is available as soon as you arrive. We also recommend Puls, an on-demand repair company that will send a vetted technician to you in as little as one hour.
Buying a new phone is often a cheaper option than paying for an expensive repair. Use the UpPhone phone comparison tool to find the best prices on phones from Apple, Samsung, Google, and more. We’ll help you find the best cell phone deals from every carrier, all in one place.
Without a charged battery, you can’t really do anything on your iPhone. Fortunately, you now know what to do wen your iPhone won’t charge, but it says it’s charging. Leave a comment below letting us know what worked for you!