You’re trying to use Safari on your iPhone, but it isn’t connecting to the internet. No matter what you do, you can’t browse the web. In this article, we’ll explain how to diagnose and fix the problem when your iPhone won’t connect to the internet!
Restart Your iPhone
The simplest reason why your iPhone won’t connect to the internet is that it may experiencing a minor software glitch.
Press and hold the power button until the “slide to power off” appears. If you have an iPhone X or newer, simultaneously press and hold the side button and either volume button. Swipe the red power icon left-to-right to shut down your iPhone.
Press and hold the power button or the side button again until you see the Apple logo appear on the screen.
Wi-Fi Versus Cellular Data
You can connect your iPhone to the internet using Wi-Fi or cellular data. First, we’ll show you how to diagnose and fix Wi-Fi problems, then we’ll do the same for cellular data issues.
Troubleshooting Wi-Fi Issues
Turn Your Wi-Fi Off Then Back On
The first thing to do when your iPhone won’t connect to the internet is to quickly turn Wi-Fi off and back on. This gives your iPhone a second chance to connect to your Wi-Fi network.
Open Settings and tap on Wi-Fi. Then, tap the switch next to Wi-Fi at the top of the menu. Wait a few seconds, then toggle Wi-Fi on again!
Forget The Wi-Fi Network On Your iPhone
Sometimes deleting your Wi-Fi network on your iPhone and setting it up like new can fix connectivity issues. Make sure you write down your Wi-Fi passwords before you do this!
Open Settings and tap Wi-Fi. Tap on the information button next to your Wi-Fi network, then tap Forget This Network.
Next, go back to Settings -> Wi-Fi and tap to reconnect to your Wi-Fi network.
Restart Your Router
Sometimes the internet isn’t working because of an issue with your Wi-Fi router, not your iPhone. You may need to restart your router.
First, unplug your router from the wall. Wait a few seconds and plug it back in. Your router will boot back up and start to reconnect. Be prepared, this might take some time!
Troubleshooting Cellular Data Issues
Turn Cellular Off And Back On
Turning Cellular Data off and back on can sometimes fix minor connectivity issues. Open Settings and tap Cellular. Then, turn off the switch next to Cellular Data. Wait a few seconds, then turn it on again.
Eject and Reinsert Your SIM Card
Your SIM card is what connects your iPhone to your carrier’s wireless network. Sometimes ejecting the SIM card and reseating it can fix connectivity problems.
Your iPhone SIM card is located on a tray on the side of your iPhone. Be sure to use our guide on ejecting SIM cards to make sure you do it correctly! After reinserting your SIM card, try connecting to the internet.
If your iPhone still won’t connect to the internet after following of the steps above, you may have to perform a deeper reset on your iPhone.
Reset Network Settings
When you reset network settings, all of your Wi-Fi, Bluetooth, Cellular, and VPN settings are restored to factory defaults. After resetting the network settings, it’ll be like you’re connecting your iPhone to your carrier’s cellular network for the very first time.
To reset the network settings, go to Settings -> General -> Reset -> Reset Network Settings. Then, tap Reset Network Settings when the confirmation pop-up appears.
After tapping reset network settings, your iPhone will automatically restart.
DFU Restore Mode
The DFU (Device Firmware Update) restore is the most in-depth restore you can do on your iPhone. Before putting your iPhone in DFU mode, you’ll want to back it up to avoid losing all of your data, such as your contacts and photos. When you’re ready, check out our article to learn how to DFU restore your iPhone.
Repair And Support Options
If none of our software troubleshooting steps fixed your iPhone’s charging issue, you’ll probably have to get in touch with a customer support representative at Apple, your wireless carrier, or your router manufacturer.
If you think you’re dealing with an iPhone issue, head to your local Apple Store. We recommend setting up an appointment first to make sure someone is available as soon as you arrive.
If buying a new phone is an option, use the UpPhone phone comparison tool to find the best prices on phones from Apple, Samsung, Google, and more.
Contacting Your Wireless Carrier
If you think there’s an issue with your cellular data plan, give your wireless carrier a call and see if they can do anything for you.
Below are the phone numbers of some of the major US wireless carriers:
- AT&T: 1-(800)-331-0500
- Sprint: 1-(888)-211-4727
- T-Mobile: 1-(877)-746-0909
- Verizon: 1-(800)-922-0204
If you’re fed up with cellular data issues, it may be time to switch carriers. Check out UpPhone’s cell phone plan comparison tool to find a better plan!
Router Manufacturer Problem
If you can’t connect to Wi-Fi on any device, contact your router’s manufacturer. There very well may be an internal issue with the router itself. Google the name of your router manufacturer and “customer support” to find the appropriate phone number.
Do You Have Service Now?
We hope this article helped you fix the problem with your iPhone. Now you know what to do the next time your iPhone won’t connect to the internet. If you have any other questions about your iPhone or cell phone plan, leave a comment below!