Zoom Not Working On Mac? Here’s The Real Fix!

You’re trying to join a Zoom meeting on your Mac, but something isn’t working. No matter what you do, you’re having trouble conferencing with your friends or colleagues. In this article, I’ll explain why Zoom is not working on your Mac and show you how to fix the problem!

Background Information

It’s important to know that you can’t participate in a Zoom meeting using a web browser like Safari, Chrome, or Firefox. Instead, you’ll have to download Zoom Client.

Head to the Zoom Download Center and click the blue Download button underneath Zoom Client For Meetings.

download zoom client for meetings on mac

Next, open Finder and click Downloads. Double click on Zoom.pkg to launch the installer. Follow to on-screen prompts to install Zoom Client.

find zoom in downloads

You’ll find Zoom Client in Launchpad. It’s called zoom.us.

zoom client in launchpad

Click Join A Meeting and enter the Meeting ID or Personal Link Name to join the Zoom meeting.

join meeting in zoom client

Set Zoom Permissions

Zoom needs permission to access certain functions on your computer in order for you to get the most out of the platform. Click the Apple icon in the upper-left hand corner of the screen, then click System Preferences.

click system prefereces on mac

Next, click Security & Privacy. Look for the house-shaped icon.

security and privacy settings mac

Give zoom.us access to the following:

  • Camera: This allows you to use your webcam during calls.
  • Microphone: This allows others to hear you when you speak during calls.
  • Accessibility: This allows you to use a remote during calls.

zoom mac permissions

If your Mac is running macOS Catalina 10.15, we recommend giving zoom.us access to these features as well:

  • Files and Folders: This allows you to share files in the chat, save files from the chat, and record calls to your computer.
  • Screen Recording: This allows you to share your screen during calls.

You’ll know Zoom has access to these apps when a blue checkmark appears next to zoom.us in the menu.

Close Other Apps That Could Be Using The Camera Or Microphone

It’s possible that Zoom is not working on your Mac because the Camera or Microphone (or both) are in use in different app. Before joining a Zoom meeting, close any other apps that might be using the Camera or Microphone. This includes apps like FaceTime, Skype, and Photo Booth.

Close Zoom And Try Again

The process is the same whether you’re using the Zoom app, or trying to join a meeting on your web browser.

Two-finger click on the application you want to close. Click Quit to close the application on your Mac.

quit zoom on mac

Try reopening the app to see if Zoom is working now. If not, move onto the next step!

Check Your Internet Connection

An internet connection is required to use the platform. First, make sure that you’re connected to Wi-Fi by clicking the Wi-Fi icon at the top of the screen. If you see a checkmark next to the name of your router, your Mac is connected to Wi-Fi.

check wifi on mac

You can quickly rule out a Wi-Fi problem by trying to load another page on in your web browser. If other websites are loading, there isn’t a Wi-Fi issue. If no webpages will load, there’s probably an issue with your Wi-Fi connection.

If There’s A Wi-Fi Issue On Your Mac

There are a few quick things you can do to fix Wi-Fi problems on your Mac. First, try turning Wi-Fi off and back on. This can fix minor connectivity issues.

Click the Wi-Fi icon at the top of the screen, then click Turn Wi-Fi Off.

turn wifi off on mac

Click the Wi-Fi icon again, then click Turn Wi-Fi On. Make sure your Mac reconnects to your Wi-Fi network when you turn Wi-Fi back on.

turn wifi on mac

While turning Wi-Fi off and back on, try restarting your router too. Doing this is as easy as unplugging it and plugging it back in.

If your Mac still won’t connect to Wi-Fi, try connecting to a different Wi-Fi network. If your Mac can connect to other Wi-Fi networks, the problem is likely being caused by your router, not your Mac.

Forgetting your Wi-Fi network is another potential solution when your Mac can’t connect to your network and only your network. When your Mac connects to a Wi-Fi network for the first time, it saves information about how to connect to that network. If that information changes, your Mac might not be able to connect to Wi-Fi.

Open System Preferences and click Network. Then, click Advanced.

advanced network options mac

Click on the network you’d like your Mac to forget to highlight. Click the minus button (-) to forget that network on your Mac. Click OK to update your Mac’s Network settings.

remove wifi network from saved networks

Check out our other article for more advanced router troubleshooting steps!

Close Other Programs On Your Mac Using A Lot Of CPU Power

Zoom can crash if your Mac’s CPU is revved up to 100%. Before joining a Zoom meeting, it’s a good idea to close the other programs on your computer that use a lot of CPU power. This includes things like video editing software and Google Sheets with a lot of information.

Activity Monitor lets you check which programs are using a lot of CPU on your Mac. The fastest way to open Activity Monitor is Spotlight Search.

Simultaneously press the space bar and Command. Type “Activity Monitor” and hit the return key to open Activity Monitor.

spotlight search for activity monitor

Look for any programs that are using a disproportionately high amount of %CPU and close those them. If your Activity Monitor looks similar to mine — no applications are using more than 15% — move onto the next step.

activity monitor on mac

Restart Your Mac

Restarting your Mac is a quick way to fix a variety of minor software problems. All the programs running on your Mac shut down naturally, getting a fresh start when your computers turns back on.

Click the Apple logo in the upper left-hand corner of the screen. Click Restart.

restart your mac

Disable Firewall Security On Your Mac

Firewall software can sometimes prevent Zoom from working on your Mac. The software might interpret Zoom as some sort of security threat and not allow it to run.

You can temporarily disable your Mac firewall by going to System Preferences -> Security & Privacy and clicking the Firewall tab. Click Turn Off Firewall to disable your Mac’s firewall. You may have to enter your Mac password before you’re able to adjust the firewall settings.

turn off firewall on mac

If you don’t want to temporarily turn off the firewall, you can add Zoom to your list of apps that are always allowed to make incoming connections.

Go to System Preferences -> Security & Privacy -> Firewall and click Firewall Options. Click the plus button (+), then click on zoom.us. Click Add to let allow incoming connections from Zoom.

add zoom to approved apps firewall

Finally, click OK to confirm your decision.

confirm zoom firewall allow connections

Next Steps

If Zoom still isn’t working on your Mac, it’s probably time to contact customer support. Head to the Zoom Help Center to learn how to get in touch with customer support.

If your Mac won’t connect to any Wi-Fi networks, there might be a hardware problem. Contact Apple support over the phone, using live chat, or at your local Apple Store. Make sure to schedule an appointment if you do plan on going into the Apple Store.

Check out our other article if you’d prefer to use Zoom on your iPhone or iPad!

Don’t Be Late!

You’ve fixed the problem and successfully joined a Zoom meeting! Make sure to share this article with your friends and coworkers when Zoom is not working on their Mac. Leave any other questions you have about Zoom or your Mac in the comments section below.

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William Lett
5 days ago

I get error code 1132

Dennis
9 days ago

I’m using the latest Zoom on Mac 10.14.6. It boots and immediately shuts down. Reinstalled Zoom, restarted and no change. Since it crashes each time it is booted, you can’t uninstall.

alvin
24 days ago

as of may 30, 2020 it appears mac users running 10.8 will need to run 10.9 along with zoom version 5.x for zoom to work. zoom doesnt include the a readme leaving 10.8 users to download zoom v4.x and wonder whats wrong

Bharti Chawla
29 days ago

Same problem

Renee
1 month ago

Thanks so much! This helped us tremendously.

sam zoom
1 month ago

Hi,I have been running zoom on my mobile phone since I couldn’t log in on my account using my MacBook.   I was able to log in using a browser, mobile app and another MacBook laptop, but not on my own MacBook.   Unfortunately it has been 3 months of being unable to use it on my Mac, I asked help from zoom but until now, they have no feedback for almost 3 months now.   I installed , reinstalled even reformatted my unit to see what’s wrong, I ask my colleagues to login using their accounts/emails/profiles, with permission of… Read more »

BRI the Guy
2 months ago

Hi, I have an iMac running Mac OS X Version 10.7.5. Up until last Wednesday, I could use Zoom with ease and no issues at all.   I have done all the above checks and yetwhen I try to join a meeting, Zoom opens 2 dialogue boxes. The first is the “Join a Meeting” dialogue box which says “Connecting” and has the spinning wheel (not the pinwheel of death) to show it’s busy. This carries o for as long as you wish to wait.   Behind the first dialogue box opens a second which says “Zoom Update A new version… Read more »

Editor
Liam Shotwell
2 months ago
Reply to  BRI the Guy

Well, that certainly isn’t how it’s supposed to work, is it? I recommend trying to completely uninstall Zoom and install it again. There might be something wrong with one of the updates you downloaded, and Zoom just doesn’t know how to handle it. Reinstalling it will give you a fresh start and will give the program a chance to sort itself out. I hope that helps!

Andrew Tonon
2 months ago
Reply to  Liam Shotwell

Thats exactly what is going on with me

Ana
2 months ago
Reply to  BRI the Guy

I also have the same issue. My Mac runs on 10.10.5 and after updating to the latest version zoom keeps saying connecting and nothing else happens.

Piko
2 months ago
Reply to  BRI the Guy

Same with me, any solution?