iPhone X Side Button Not Working? Here’s The Real Fix!

The side button on your iPhone X is not working and you don’t know what to do. The side button is perhaps the most important button on your iPhone X, especially since there’s no Home button. In this article, I’ll show you a short-term solution when your iPhone X side button is not working and explain how you can get your iPhone’s side button repaired!

AssistiveTouch: The Short Term Solution

When your iPhone X side button is not working, you can get much of the button’s functionality by turning on AssistiveTouch in the Settings app. The AssistiveTouch button allows you to do things like activate Siri, use Emergency SOS, take screenshots, and lock or turn off your iPhone.

How To Turn On AssistiveTouch On iPhone X

To turn on AssistiveTouch on your iPhone X, open the Settings app and tap Accessibility -> AssistiveTouch. Then, turn on the switch next to AssistiveTouch. You’ll know AssistiveTouch is on when the switch is green and a small, circular button appears on the display of your iPhone X.

turn on assistivetouch ios 13

Once the AssistiveTouch button appears, you can use your finger to drag it wherever you’d like on your iPhone’s display. Below, I’ll show you how you can use AssistiveTouch to do many of the things you would normally do with the iPhone X side button.

How To Lock Your iPhone X Using AssistiveTouch

To lock your iPhone X using AssistiveTouch, tap the AssistiveTouch button, then tap Device. Finally, tap the Lock Screen button in the AssistiveTouch menu.

how to lock screen with broken power button

How To Activate Siri Using AssistiveTouch On iPhone X

First, tap the virtual AssistiveTouch button. Next, activate Siri by tapping the Siri icon when the AssistiveTouch menu appears.

tap siri button in assistivetouch menu

How To Use Emergency SOS With AssistiveTouch On iPhone X

First, tap the virtual AssistiveTouch button, then tap Device. Next, tap More -> SOS. When you tap SOS, it will activate Emergency SOS on your iPhone.

use emergency sos from assistivetouch

Keep in this mind: if you have auto-call turned on, emergency services will be called immediately after you tap the SOS button in AssistiveTouch. You may want to go to Settings -> Emergency SOS to double-check your settings first.

How To Fix Your Broken iPhone X Side Button

Unfortunately, if your iPhone X side button is not working, you’re probably going to have to get it repaired at some point. Unless you work or have worked at an Apple Store, you probably don’t have to the tools or knowledge to successfully repair it on your own.

The components of your iPhone X are very small — without a special toolkit, it’s nearly impossible to fix your broken iPhone X side button on your own. Furthermore, if you make a mistake while trying to repair your iPhone X, you run the risk of voiding your warranty.

Side Button Repair Options

If your iPhone X is covered by AppleCare or AppleCare+, we recommend taking it into your local Apple Store or shipping it into Apple’s mail-in repair service. If you do take it into your local Apple Store, make sure you schedule an appointment first!

If your iPhone X is not protected by warranty, we fully recommend the on-demand repair service Puls. Puls will send a certified technician to you in as little as an hour and they’ll repair your broken iPhone X side button on the spot.

Looking On The Bright Side

You now have a short-term solution to your broken iPhone X side button as well as repair options that’ll have it fixed in no time! Next time your iPhone X side button is not working, you’ll know exactly what to do. We hope you’ll share this article on social media with your friends and family, or leave us a comment or question down below!

Thanks for reading,
David L.

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iPhone X Won't Turn Off? Here's The Real Reason Why!iPhone X Screen Cracked? Here's How To Get It Fixed Today! Recent comment authors
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[…] You can also turn off an iPhone X by going to Settings -> General -> Shut Down. This takes a bit longer, but it’s a great backup if your iPhone X side button won’t work. […]

iPhone X Screen Cracked? Here's How To Get It Fixed Today!

[…] to keep in mind that if something else was damaged when you dropped your iPhone X (maybe the side button got jammed), Apple will also have to repair that in order to fix the screen. If many internal or external […]


David, You offer some good tips here which I will check out tonight. We even started manually turning Cellular Data off at night and the phones still used it, albeit less frequently. Explain that! We started keeping a spreadsheet of the times we turned CD on/off. I need to compare it to our latest bill though. What I can offer now is we’re using an Apple WiFi Base station using WPA2. I’ll check the rest of the settings tonight. I’ve called both AT&T and Apple about this with no luck. The Apple tech didnt even know the phone went to… Read more »

David Payette

Hi Dave, Good stuff and I admire your tenacity with regard to figuring this out. If I were in your shoes, I’d be determined to figure it out as well. As far as I know, using a tiny bit of data while connected to Wi-Fi is normal – but it should be a very, very small amount. This has to do with the few things that the iPhone has to use cellular data for, like retrieving Visual Voicemails and some of the System Services in Location Service that use cell towers to pinpoint your location by using assisted GPS. Those… Read more »