My iPhone Won’t Ring! Here’s The Real Reason Why.

Picture this: You’re waiting for an important phone call. You’ve double-checked your iPhone to make sure the ringer is on and you’ve turned the volume all the way up. When the phone rings, you’re going to hear it. 5 minutes go by and you glance at your iPhone, only to find out you’ve missed the important call! Don’t throw your phone at the cat. In this article, I’ll explain why your iPhone won’t ring and I’ll show you exactly how to fix it.

Martha Aron inspired me to write this article when she asked, “My iPhone does not ring on all calls, I miss lots of calls and texts because of this. Can you help me?” Martha, I’m here to help you and everyone else that has missed incoming calls and texts because their iPhone isn’t ringing.

You Probably Know This, But Check Anyway…

If you’re reading this article, you probably already know that for your iPhone to ring, the Ring / Silent switch on the side of your iPhone has to be set to ring.

If the switch is pulled toward the screen, your iPhone’s ringer is turned on. If the switch is pushed toward the back of the iPhone, your iPhone is on silent and you’ll see a small orange stripe next to the switch. You’ll also see the speaker icon on the iPhone display when you flip the switch.

Once you’re sure the Ring / Silent switch is set to ring, make sure your iPhone ringer is turned up so you can hear your iPhone ring when you get a call. You can turn up the ringer volume by pressing the volume up button on the side of your iPhone.

You can also turn up the ringer volume by opening Settings -> Sounds & Haptics. Drag the slider under Ringer And Alerts to the right to turn up the ringer volume on your iPhone. The further you drag the slider to right, the louder the ringer will be.

change iphone volume with buttons

If your iPhone isn’t making any sound at all, my article about what to do when an iPhone speaker stops working will show you how to fix that problem. If you’ve already done all this, here’s why your iPhone isn’t ringing:

Here’s The Fix: Turn Off Focus Or Do Not Disturb!

Most of the time, the reason an iPhone isn’t ringing for incoming calls is that the user has accidentally turned on Focus (iOS 15 and newer) or Do Not Disturb (iOS 14 and older) feature in Settings. Focus and Do Not Disturb silence calls, alerts, and notifications on your iPhone.

How Do I Know If A Focus Or Do Not Disturb Is Turned On?

The easiest way to tell if a Focus or Do Not Disturb is turned on is to open Control Center and look in the upper right-hand corner of your iPhone, just to the left of the battery icon. If a Focus is enabled, you’ll see the corresponding Focus icon there. If Do Not Disturb is enabled, you’ll see a small moon icon there.

moon icon on iphone

You can schedule a Focus to automatically turn on by opening Settings and tapping Focus. Tap the Focus you’d like to schedule, then tap Add Schedule or Automation.

If you’d like to dive deeper into Do Not Disturb and set up an automatic schedule, instance, head to Settings -> Do Not Disturb to see all the options available to you.

How Do I Turn Off A Focus?

Open Control Center by swiping up from the very bottom of the screen (iPhones without Face ID) or down from the upper right-hand corner of the screen (iPhones with Face ID). Tap on the Focus icon to turn it off.

How Do I Turn Off Do Not Disturb?

Ever since Apple released iOS 7, it’s been easy to turn Do Not Disturb on and off. Open Control Center and tap the moon icon to turn Do Not Disturb on or off.

do not disturb off vs on in iphone control center

You can also turn off Do Not Disturb or Focus by going to Settings -> Do Not Disturb and turning off the switch next to Do Not Disturb. You’ll know Do Not Disturb is off when the switch is white.

If your iPhone is running iOS 15 or newer, open Settings and tap Focus -> Do Not Disturb and turn off the switch at the top of the screen.

turn off do not disturb ios 15

Turn Off “Silence Unknown Callers”

One reason why you have an iPhone ringing problem may be because your block unknown callers feature is turned on. This feature is great for stopping telemarketers and robocalls in their tracks, but unfortunately it also filters out some people that you actually do want to talk to.

To turn this off, head over to Settings -> Phone and turn off the switch next to Silence Unknown Callers. Once you’ve done that, your phone should be able to ring again when someone who isn’t in your contacts tries to call you.

turn off silence unknown callers on iphone

What If My iPhone Still Won’t Ring?

I’ve received a couple of comments from readers who have taken all of the suggestions and whose iPhones still aren’t ringing. If you’ve made it this far and your iPhone isn’t ringing, there’s a good chance you may have a hardware problem.

Often times, when gunk or liquid gets into one of the ports (like the headphone jack or lightning / dock connector), your iPhone thinks there’s something plugged into it, when in fact there isn’t. My article about how to fix an iPhone that’s stuck in headphone mode explains why that happens and how to fix the problem.

It’s a long shot, but you can take an antistatic brush (or toothbrush you’ve never used before) and try to brush out the gunk from your headphone jack or lightning / dock connector port. Antistatic brushes are helpful for cleaning all sorts of electronics, and you can pick up a 3-pack on Amazon for less than $5.

If you’re successful, the issue should resolve itself. Unfortunately, most of the time the damage has already been done. Something has shorted out on the inside of your iPhone, so the only solution is to visit your local Apple Store or use the mail-in options at Apple’s support website to have your iPhone repaired.

Now might also be a good time to upgrade your iPhone. Repairs can be expensive, especially if more than one thing is wrong with your iPhone. Rather than spending hundreds of dollars on a repair, you could use that money to purchase a new phone. Check out UpPhone’s cell phone comparison tool to find a great deal on a new iPhone!

Wrapping It Up

Do Not Disturb is one of those great features that comes in handy if you know how to use it, but it can be really frustrating if you don’t. To Martha and everyone else who has missed important calls or yelled “My iPhone won’t ring!” at an innocent bystander, I hope this article has you to solve your silent iPhone problem. If you have follow-up questions or other experiences to share, post them in the comments section below. I look forward to hearing from you!

About Author

I'm a former Apple employee and the founder of Payette Forward, and I'm here to help you with your iPhone.

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Jane Doner
5 years ago

not much good to me my phone seems to please itself rings sometimes then does not silence then goes to voicemail

Erin Siebler
5 years ago

This is exactly what I needed to read. Thank you so much! Problem solved.

Almaz Hayet
5 years ago

Thanks the switch on the side was turned towards the back of the phone!

Michael Jones
5 years ago

Thanks

Jim Gale
5 years ago

thank you so much this has been an issue for over a week and was set to go to apple and create how simple a fix was this once you explained it thank you again you are 5 *****

PDaniel Lugano
5 years ago

thx

Michel Leblanc
5 years ago

You forget to mention the silent switch on the side of the iphone, when is turned to silent the phone wont ring

Rosa Cortes-Martinez
5 years ago

I turned off my phone for about half an hour and when I turned it back on, it started ringing.

Catherine Finley Buck
5 years ago

After missing extremely important phone calls it was an easy fix THANKS!!!!

Ellen Leonard
5 years ago

Thank you very very much… saved me a trip to the apple store

Réka Flórián
5 years ago

Mine is playing music and sounds (with and without earphones), but wont play anything when someone calls/texts… its not in do not Disturb and the volume is up.
Any idea?
Thanks

Kevin Green
5 years ago

Brilliant. Thankyou so much. But why did it only ring on some calls and not others

Lori Madison Renner
5 years ago

thank you so much!! It worked!!

Robin Osborne
5 years ago

Great, thanks, phew!

Anniken Karlsen
5 years ago

Thank you!

Baraka Lusewa
5 years ago

THANKS

Kim Michele
5 years ago

THANK YOU THANK YOU THANK YOU! Was wondering what that little switch was for! Now I know! 🙂

Doug Matthews
5 years ago

this didnt work for me

Fran Hamwood
5 years ago

Thanx X 100! It was just the switch ! I was totally ignorant about its very simple function. Feel foolish now – but grateful to you to have back a functioning phone again – without on-going dramas!

Lou Roncase
5 years ago

For an older guy, this was really handy. I did NOT know about the do not disturb button….lol

McYves Regis
5 years ago

Thank you very much for your help

Adonna Lewis
5 years ago

The information you provided were right on point. Thanks. Apparently my phone accidently was on Do Not Disturb mode but I’m still unsure as to why it would straight to voicemail with one ring

Peggy Olson
5 years ago

I thought I was going crazy but your instructions saved the day! I wondered how I could “accidentally” turn on the “Do Not Disturb” function in my settings. But, when reading your article further, I most likely swiped up from the bottom of the phone and accidentally hit the “Moon” icon to enable “Do Not Disturb.” Thank you for sharing this.

Richard Spruill
5 years ago

Thks

Louise Elizabeth Walther
6 years ago

THANK YOU!!!!!!

Amber Wielkens
6 years ago

Thank you SO much. I have no idea how I turned on ‘Do Not Disturb,’ but I had. I’ve missed calls all week and thought my phone was broken. You’ve really helped me out on this one!

Karen Bradway
6 years ago

I didn’t know about the switch. Thank you!

Mary Tuohy
6 years ago

Did all of these things and finally decided to Power the phone off. When I turned it back on, voila! It rang again. Go figure…

DennisLena Parrish
6 years ago

Thank you so much. That solved my problem.

Rob King
6 years ago

You rock. I had no idea that switch existed as I keep my iPhone in an Otter Box .

Carol Tacke
6 years ago

Thanks so much. I was ready to throw this phone in the garbage!

Jenny Moosman Vandenberg
6 years ago

Thank you so much for writing this. I was going crazy trying to figure out what was wrong. I thought I tried everything but apparently I didnt know about that little switch. Worked like a charm.

Vicki Shain
6 years ago

Apple should PAY YOU for explaining all those options so clearly. I certainly don’t get that from them. You are absolutely correct. I had already checked that “stupid” button that turns off the ringer. I could not hear a phone ring or a text come in – except from my son who always can call and my phone will ring. But the HALF FREAKIN MOON made no sense to me. Why would that switch represent the phone is not ringing except for some of the calls. But I checked and you are right – it was on. I’ve always had… Read more »

Bruce Lang
6 years ago

Thank you very much. I never knew I had a don not disturb feature on the phone besides the silent/non silent switch on the side

Kevin Austin
6 years ago

Don’t forget to check your ringer volume. I had mine all the way down, and make sure your “announce calls” is set to always.

Michelle Hamby Hunt
6 years ago

Thank you sooo much… was working on this issue for days off and on, and No, i did not know what the silent/ring button was. new phone. 🙂 thanks!

Joanne Cabe
6 years ago

It was the “do not disturb” function that was accidently turned on – Thank You! My husband was ready to stomp on my phone, because I’m travelling & he could never get a hold of me & I tried everything I could think of & just didn’t know about that one.

Janina Weghorn
6 years ago

Thank you. I missed so many calles and did not know how to fix it. Switch was fine but it did not ring. I look at this moon logo and I though is showing me moon phases.

Sherri Morgan Beach
6 years ago

Thank you so much! It was the Do not disturb.

Gracie Reynolds
6 years ago

Wow, thank you so much. I turn off the Do not Disturb which perhaps I accidentally turn on..
Thanks , thanks, thanks.

Catriona Riley
6 years ago

ok, I did all the above and none of that was the problem. I contacted Apple support and spent 15 mins working through the issues and it was solved. Go to Settings then General, scroll all the way down to Reset (don’t panic!). Go down to Reset Network Settings – this should not alter anything else (contacts, apps etc) but if you are nervous I would do a backup first. When you press this the phone will turn itself on and then on again, you unlock your SIM and go to Settings/Do Not Disturb and make sure Manual is off,… Read more »

Linda Morgan
6 years ago

Great thanks,my phone is ringing now thanks to your help.Saved me a fortune. You

Raadhiyah Rafiur
6 years ago

thank you so much!

Charles Clement Lichtenberger
6 years ago

A ha! Thanks!

Freon Sandoz
6 years ago

Why is the ring capability controlled by a slide switch that can easily get moved accidentally when inserting or removing the phone to/from a pocket or purse? Can the switch be overridden in settings?

Gail Smallwood Capshaw
6 years ago

I spent 169 minutes on Apple chat senior tech and my iphone 6s still wouldn’t ring when locked. Your suggestions just fixed the problem in 5 minutes. Thanks!

April Couture
6 years ago

None of these helped. It vibrates but doesnt ring even on ring mode and do not disturb is turned off? Suggestions anyone?

Laura Besso McCormick
6 years ago

Duh, I shut off the sound button!! I have an Otter box around it and I forgot to check. Thanks so much!!

Kristin Urbanus
6 years ago

Thanks!!

Lauren Gisin
6 years ago

switch on the side not facing the phone – thanks – that fixed my ring problem!

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