Why Is My iMessage Not Working On My iPhone and iPad? Here’s The Fix!

Blue bubble, green bubble. If you’ve been trying to send iMessages using your iPhone and all of your messages are suddenly appearing in green bubbles, then iMessage isn’t working correctly on your iPhone. In this article, I’ll explain what iMessage is and how to diagnose and fix problems with iMessage on your iPhone, iPad, and iPod.

What Is iMessage And How Does It Work?

iMessage was Apple’s answer to Blackberry Messenger, and it is fundamentally different than traditional text messaging (SMS) and multimedia messaging (MMS) because iMessage uses data to send messages instead of the text messaging plan through your cellular service provider.

iMessage is a great feature because it allows iPhones, iPads, iPods, and Macs to send messages that transcend the traditional 160-character limit of text messages and data limits associated with MMS messages. The primary drawback of iMessage is that it only works between Apple devices. It’s impossible to send an iMessage to someone with an Android smartphone.

What Are The Green Bubbles and Blue Bubbles On iPhones?

When you open the Messages app, you’ll notice that when you send text messages, sometimes they are sent in a blue bubble and other times they are sent in a green bubble. Here’s what that means:

  • If your message appears in a blue bubble, then your text message was sent using iMessage.
  • If your message appears in a green bubble, then your text message was sent using your cellular plan, either using SMS or MMS.

Diagnose Your Problem With iMessage

When you’re experiencing an issue with iMessage, the first step is to determine whether the problem is with one contact or whether iMessage isn’t working with any of the contacts on your iPhone. If iMessage isn’t working with just one of your contacts, the problem is most likely on their end. If iMessage isn’t working with any of your contacts, the problem is most likely on your end.

Send A Test Message

Find someone you know who has an iPhone that can successfully send and receive iMessages. (You shouldn’t have to look too hard.) Open up Messages and send them a message. If the bubble is blue, then iMessage is working. If the bubble is green, then iMessage isn’t working and your iPhone is sending messages using your cellular plan.

How To Fix iMessage On Your iPhone or iPad

1. Turn iMessage Off, Reboot, And Then Back On

Head to Settings -> Messages and tap the button next to iMessage to turn iMessage off on your iPhone or iPad. Next, hold the power button down until you see ‘Slide to Power Off’ and slide your finger across the bar to turn off your iPhone or iPad. Turn your device back on, head back to Settings -> Messages, and turn iMessage back on. This simple fix works a lot of the time.

turn imessage off and back on

2. Make Sure iMessage Is Set Up Correctly

Head to Settings -> Messages and tap to open the menu item called ‘Send & Receive’. Here, you’ll see a list of the phone numbers and email addresses that are configured to send and receive iMessages on your device. Look under the section titled ‘Start New Conversations From’, and if there isn’t a checkmark next to your phone number, tap on your phone number to activate iMessage for your number.

send & receive messages settings

3. Check Your Internet Connection

Remember that iMessage only works with a Wi-Fi or cellular data connection, so let’s make sure your iPhone or iPad is actually connected to the internet. Open up Safari on your device and try navigating to any website. If the website doesn’t load or Safari says you’re not connected to the internet, your iMessages won’t send either.

Hint: If the internet isn’t working on your iPhone, you might be connected to a Wi-Fi network that doesn’t have a good internet connection. Try turning off Wi-Fi and resending your iMessage. If that works, the problem was with Wi-Fi, not with iMessage.

4. Sign Out Of iMessage and Sign Back In

Head back to Settings -> Messages and tap to open ‘Send & Receive’. Next, tap where it says ‘Apple ID: (your Apple ID)’ and choose ‘Sign Out’. Sign back in using your Apple ID and try sending an iMessage to one of your friends with an iPhone.

5. Check for iOS Updates

Head to Settings -> General -> Software Update and check to see if there are any iOS updates for your iPhone. During my time at Apple, some of the most common issues I faced were problems with iMessage, and Apple routinely pushes out updates to address iMessage issues with various carriers.

software update download and install

6. Reset Network Settings

Issues with network connectivity can also cause problems with iMessage, and often times restoring your iPhone’s network settings back to factory defaults can resolve an issue with iMessage. To reset your iPhone or iPad’s network settings, go to Settings -> General -> Reset and choose ‘Reset Network Settings’.

reset iPhone network settings in settings app

A word of warning: Before you do this, make sure you know your Wi-Fi passwords, because ‘Reset Network Settings’ will erase all of the saved Wi-Fi networks on your iPhone. After your iPhone reboots, you’ll have to re-enter your Wi-Fi passwords at home and at work.

7. Contact Apple Support

Even while I was at Apple, there were rare occasions when all of the above troubleshooting steps wouldn’t fix a problem with iMessage, and we’d have to escalate the issue to Apple engineers who would personally resolve the issue.

You can save yourself a trip to the local Apple Store by visiting expresslane.apple.com. If you do decide to visit an Apple Store, do yourself a favor and call ahead to make an appointment with the Genius Bar so you don’t have to wait around to get help.s

Wrapping It Up

I hope this article has helped you to resolve the issue you’ve been having with iMessage. I look forward to hearing from you about your experiences with iMessage in the comments section below.

All the best,
David P.


About Author

I'm a former Apple employee and the founder of Payette Forward, and I'm here to help you with your iPhone.