Zoom App Not Working On iPhone? Here’s The Fix (For iPads Too)!

You’re trying to join a Zoom meeting, but it’s working right. No matter what you do, the video call isn’t working. In this article, I’ll explain how to fix the problem when the Zoom app is not working on your iPhone or iPad!

Although this article was primarily written for iPhones, these steps will work for iPad too! iPad-specific information has been added where necessary to help you fix the problem as quickly as possible.

We’ll begin by troubleshooting two common problems people run into when using Zoom — Microphone and Camera access. After that, we’ll discuss some more general troubleshooting steps if Zoom won’t work on your iPhone or iPad.

Fixing Microphone Problems

You have to give Zoom access to Microphone on your iPhone in order to speak during live video calls. Otherwise, no one will be able to hear what you’re saying!

Open Settings and tap Privacy -> Microphone. Make sure the switch next to Zoom is turned on.

give zoom access to iphone microphone

It’s also a good idea to close out of any other apps that have access to Microphone before joining a Zoom meeting. Microphone may be working in a different app while you’re trying to talk on Zoom!

Fixing Camera Problems

You also have to give Zoom access to Camera if you wish to have to your face on the screen during conference calls. Head back to Settings -> Privacy and tap Camera. Make sure the switch next to Zoom is turned on.

give zoom iphone camera access

Check Zoom Servers

Zoom’s servers occasionally crash, especially when millions of people are conducting virtual meetings at the same time. If their servers are down, Zoom won’t work on your iPhone.

Check out Zoom’s status page. If it says that all systems are operational, move onto the next step. If some systems are down, that’s probably the reason why Zoom is not working on your iPhone.

zoom status page

Close And Reopen Zoom

The Zoom app will crash from time to time, just like any other app. Closing and reopening an app is a quick way to fix a minor crash or glitch.

First, you’ll have to open the app switcher on your iPhone. On an iPhone 8 or earlier, double-press the Home button. On an iPhone X or newer, swipe up from the bottom to the center of the display.

If you have an iPad with a Home button, double-press it to open the app switcher. If your iPad doesn’t have a Home button, swipe up from the bottom to the center of the screen. It doesn’t matter if you’re holding your iPad in Portrait or Landscape mode.

Swipe Zoom up and off the top of the screen to close it. Tap the app icon to reopen it.

close zoom app

Check For An Update

Zoom developers regularly release app updates to integrate new features or patch existing bugs. It’s a good idea to install Zoom updates whenever they’re available.

To check for an update, open the App Store and tap on the Account icon in the upper right-hand corner of the screen. Scroll down to the app updates section. If an update is available for Zoom, tap Update to the right of the app. You can tap Update All if you want to update your other apps too!

update zoom app

Restart Your iPhone Or iPad

Zoom might not be working because of an iPhone software problem not directly related to the app itself. Restarting your iPhone is a quick way to fix a variety of small software bugs. All the programs running on your iPhone shut down naturally. They’ll get a fresh start when you turn it back on.

On an iPhone 8 or earlier (and iPads with a Home button), press and hold the power button. Swipe the power icon from left to right to shut down your iPhone.

On an iPhone X or newer (and iPads without a Home button), simultaneously press and hold the side button and either volume button. Swipe the power icon from left to right to turn off your iPhone.

Press and hold the power or side button on your iPhone or iPad to turn it on again.

Check Your Internet Connection

An internet connection is required to use Zoom on your iPhone. You can use Wi-Fi or cellular data!

When Zoom isn’t working, it may be due to a problem with your internet connection. Below, we’ll show you how to check your iPhone’s internet connection. If you’re having trouble connecting to Zoom using Wi-Fi, try cellular data (or vice versa).

Check Your Wi-Fi Connection

Open Settings and tap Wi-Fi. If a blue checkmark appears next to the name of your Wi-Fi network, your iPhone is connected to Wi-Fi.

make sure connected to wifi iphone

Try quickly toggling Wi-Fi off and back on by tapping the switch next to Wi-Fi. This can sometimes fix minor connectivity glitches.

Check out our other article for more Wi-Fi troubleshooting steps!

Check Your Cellular Data Connection

Open Settings and tap Cellular. If the switch next to Cellular Data is on, your iPhone is connected to your wireless carrier’s network. Try toggling the switch off and back on again, which can fix a minor connectivity issue.

Check out our other article for more information on what to do when Cellular Data isn’t working on your iPhone!

Delete And Reinstall Zoom

It’s possible that a Zoom file has become corrupted, which could cause the app to stop working. Deleting and reinstalling Zoom will give you a fresh install and potentially fix the problem.

Your Zoom account won’t be deleted when you uninstall the app. However, you’ll have to log in again once it has been reinstalled. Make sure you know your account password before deleting Zoom on your iPhone!

How To Delete The Zoom App

Press and hold on the Zoom app icon until the menu appears. Tap Delete App, then tap Delete when the confirmation alert appears on the screen.

delete zoom on iphone

How To Reinstall Zoom

Open the App Store and tap the Search tab in the lower right-hand corner of the screen. Type “Zoom” into the search box and tap search. Finally, tap the cloud icon to the right of Zoom to reinstall the app.

reinstall zoom on iphone

Dial-In Using Your iPhone

Although it’s probably not ideal, you can always call into a Zoom meeting using your iPhone. Others in the meeting won’t be able to see you, but they will be able to hear you.

Check your Zoom meeting invitation for a dial-in number. Then, open Phone and tap the keypad tab. Dial the Zoom meeting phone number, then tap the green phone button to call in.

Contact Zoom Support

If the Zoom app still isn’t working on your iPhone, it’s time to contact their customer support team. There may be an issue with your account that can only be resolved by someone in their customer service department.

Zoom offers 24/7 customer support, including phone and chat options. Head to the support page on Zoom’s website to get started!

You can also trying using Zoom on your Mac if you’re having problems with your iPhone or iPad. Check out our other article to learn how to set up Zoom on your Mac!

Zoom Zoom!

You’ve fixed the problem and Zoom is working again. Make sure to share this article with your coworkers when the Zoom app is not working on their iPhone or iPad! Reach out to us in the comments section below if you have any other questions.

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2 months ago

My zoom app is not working on my iPhone.It shows connecting on the top.
My WiFi is connected to the iPhone but still it shows connecting.Can you please help me out.

Rob Hanson
2 months ago

Zoom unknown error code 1132 – how to get around that. I have cleared the stored data in the iphone after uninstalling zoom and whatever they put out there on my iPhone and iPad to block my access is doing a good job! Any ideas where something is hanging out?

3 months ago

Zoom wont install on iphone asking for birthdate and not accepting an age

R Young
3 months ago

This was the best and easiest to understand; thank you