I Deleted the App Store, Safari, iTunes, or the Camera from my iPhone, iPad, or iPod! (No You Didn’t!)

Has the App Store, Safari, iTunes, or the Camera app gone missing from your iPhone, iPad, or iPod? Good news: You didn’t delete them – you can’t! In this article, I’m going to tell you how to find out where the App Store, Safari, iTunes, or Camera is hiding on your iPhone, iPad, or iPod and show you exactly how to get them back!

Apple is all about making their devices family friendly and they build in a wonderful array of parental controls so that we can keep kids safe. Unfortunately, when it comes to technology, the parental controls built into our iPhones, iPads, and iPods are sometimes more effective on adults than kids. If we or someone we know accidentally enables these restrictions, it’s frustrating. If we forget the passcode we set, it’s even more frustrating. And that’s where I come in.

If you haven’t figured it out yet, here’s why the App Store, Safari, iTunes, Camera, or any other functionality that should be on your iPhone has gone missing:

Restrictions (Apple’s Parental Controls) have been enabled on your iPhone, iPad, or iPod, and you (or someone you know) has disabled these apps from running on your device.

Let’s Get Back Your Missing Apps

Here’s out to fix it: Go to Settings -> Screen Time -> Content & Privacy Restrictions. Next, tap Allowed Apps. Make sure the switches next to Safari, iTunes Store, and Camera are turned on.

allowed apps ios 12

If you believe you deleted the App Store, go back to Settings -> Screen Time -> Content & Privacy Restrictions. Then, tap iTunes & App Store Purchases. Make sure it says next to Install Apps, Deleting Apps, and In-app Purchases. If one of these options says Don’t Allow, tap on it, then tap Allow.

allow itunes and app store purchases ios 12

You can turn off Screen Time entirely if you want to prevent this problem from ever happening again. Open Settings and tap Screen Time -> Turn Off Screen Time.

turn off screentime on iphone

If your iPhone is running a version of iOS earlier than 12, the process is a little different. Go to Settings -> General -> Restrictions and enter the Restrictions passcode that was entered on your iPhone when you first enabled Restrictions. This may be different from the passcode lock you usually use to unlock your phone.

tap restrictions and restrictions passcode

Unfortunately, if you don’t know this password, the only way to disable the password and reenable the App Store, Safari, iTunes, or Camera is to restore your iPhone back to factory settings using iTunes. Skip down to the next section if you have to restore your iPhone, iPad, or iPod.

Now that we’re looking at the Restrictions menu, tap Disable Restrictions at the top to fix the problem once and for all. As you gaze through the options, you might notice you accidentally had some functionality turned off.

tap on disable restrictions

If you thought you deleted the App Store on an iPhone running iOS 11 or earlier, you probably just had ‘Installing Apps’ turned off. Now that you’re a big boy or girl, you can handle the responsibility of choosing which apps you want to download or what you want to use the camera to take pictures of! I think it’s time to leave the nest.

app store turned off in restrictions

If You Have To Restore Your iPhone, iPad, or iPod

If you can’t remember your Restrictions passcode for the life of you, here are some suggestions to make the restore process go nice and smooth:

  • Back up your iPhone, iPad, or iPod to iCloud or iTunes before you restore your phone. That way, just in case something goes wonky, you’re 100% safe and sound. To learn more about how to back up your iPhone to iCloud, check out our video backing up your iPhone to iCloud with iOS 11.
  • Transfer all your photos and videos to your computer using the USB charger cable that came with your iPhone, iPad, or iPod. To learn more about how to import your photos and videos to your computer, check out Apple’s article called iOS: Importing personal photos and videos from iOS devices to your computer.
  • Double-check that all your contacts, calendars, notes, and other personal information is synchronized on iCloud, Gmail, Exchange, Yahoo, AOL, or any other cloud service. If your personal information is stored on the cloud, it won’t be deleted when you restore your iPhone, and it will be immediately come back to your device when you set up those accounts again. To learn more about syncing contacts, calendars, and other personal information on your iPhone, iPad, or iPod, check out my article, Why Are Some Of My Contacts Missing From My iPhone, iPad, or iPod? Here’s The Real Fix!

Putting Humpty-Dumpty Back Together Again

When you’re ready to restore your phone, check out Apple’s article, “Use iTunes to restore your iOS device to factory settings” for step by step instructions. After the restore has finished, you can restore from a backup that was created before the restrictions were accidentally put in place or set your device up as a new iPhone, iPad, or iPod.

Setting your iPhone, iPad, or iPod up again is relatively easy, and I’m here to help if you have questions. If you’ve chosen to set your phone up again from scratch, head to Settings -> Accounts & Passwords and add your email accounts. You’ll be able to synchronize your contacts, calendars, and other personal information from iCloud or whichever account you use.

tap accounts and passwords iphone settings app

Transfer the photos and videos you imported to your computer back to your iPhone, iPad, or iPod using iTunes. Lastly, re-download your apps from the App Store. Remember that once you buy something from the App Store, iTunes Store, or iBooks, it’s linked forever to your Apple ID, so you never have to re-buy anything.

Your Apps Are Back!

I wrote this post after being inspired by an email I received from Mara K., who reached out for help after her husband had been on the phone with AT&T and visited their local Apple Store. My heart goes out to those of you who have spent a lot of time trying to figure out how you possibly could have deleted the App Store, Safari, iTunes, Camera, or disabled any of the other built-in functionality that comes with the iPhone, iPad, or iPod. Mira, this one’s for you!

All the best,
David P.

About Author

I'm a former Apple employee and the founder of Payette Forward, and I'm here to help you with your iPhone.

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Paulette Choiniere Beurrier
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Paulette Choiniere Beurrier

Yeah! Thanks!

John Rhyl L. Sialmo III
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John Rhyl L. Sialmo III

THANKS A LOT! Though I luckily guessed the passcode set up by someone, this article widened my technical knowledge in troubleshooting.

Jackie Flores
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Jackie Flores

mine still isnt working

Gillie Bray
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Gillie Bray

Bless you! Lost app store and been looking for solutions all day. Yours took about 30 seconds. Thanks!

Eshaan Patil
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Eshaan Patil

Thank you so much! Worked just as you explained! Some people said you need a factory reset ?

Carmen Greeson
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Carmen Greeson

My parents deleted instagram off my phone and there are restrictions how can reinstall the app??

mao
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mao

if my restrictions code were enabled and yet i dont know the restrictions code, how do i fix this?

Norma Hall
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Might be the Apple Remote app. After the last update, I started having problems with phone staying hot and battery life draining rapidly. The Remote app had turned itself on to “stay connected”. I think the phone was constantly trying to sync with my home computer. After shutting off the app, phone immediately started cooling off. Took three days to figure this out. Support wasn’t helpful as all they could suggest was to do a new phone set up. NOT HELPFUL!

jason booth
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jason booth

hello there are lots of different lcd screens for i phone that use more power to light up if you have a cheap made screen then it will destroy your battery as i have had this problem before thanks jason

Razz
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Razz

If you get a new iPhone but use the same sim do you need to redownload apps?

Mazzy XD
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Mazzy XD

Ok when I whent to settings general then restrictions it wouldn’t let me turn on the App Store what do I do ?

AllenWin
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AllenWin
Frank Maresca
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Frank Maresca

someone please help me im trying to make an appstore deb file for my ipad 2 ios 7.0.4 somehow i deleted the appstore file in applications and now i dont have the app store app on my ipad..i went to the trash in ifile and its not in there.. so what i did was my brother has the same ipad and version so i took all the app store files i need from his device but when i put the files into my device the app just crashes i read somewhere that i need to make a debian file and… Read more »

Sharon Yeti
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Thank you..Thank you….(phew)was getting worried.

Jeana Castro
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Dude, I screamed like crazy when I got the AppStore back. THANK YOU!!!!

Sifu Kravetz
Guest

Hi David,

So, what if restrictions are all off, I’ve done resets both general and the home screen layout, done a search for iTunes- all that turns up is the iTunes Store and mail items that mention itunes. And still no iTunes to be found? Is it possible for an app to hide THIS well? I’m flummoxed. I’m also relatively new to Apple and to iPad, but I’ve many many years’ experience with PCs so I’m not completely clueless. But at this point I have no idea what to do.
Heeelllppp,
Natalie

Karen Hubert
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I just stumbled on this site through Facebook. I wish I could subscribe to weekly or daily emails since this info. Is so very helpful! Thanks so much! I feel relieved….help is out there! ;)))

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