I Deleted the App Store, Safari, iTunes, or the Camera from my iPhone, iPad, or iPod! (No You Didn’t!)

Has the App Store, Safari, iTunes, or the Camera app gone missing from your iPhone, iPad, or iPod? Good news: You didn’t delete them, because you can’t! In this article, I’m going to tell you how to find out where the App Store, Safari, iTunes, or Camera is hiding on your iPhone, iPad, or iPod and show you exactly how to get them back!

Apple is all about making their devices family friendly and they build in a wonderful array of parental controls so that we can keep kids safe. Unfortunately, when it comes to technology, the parental controls built into our iPhones, iPads, and iPods are sometimes more effective on adults than kids. If we or someone we know accidentally enables these restrictions, it’s frustrating. If we forget the passcode we set, it’s even more frustrating. And that’s where I come in.

If you haven’t figured it out yet, here’s why the App Store, Safari, iTunes, Camera, or any other functionality that should be on your iPhone has gone missing:

Restrictions (Apple’s Parental Controls) have been enabled on your iPhone, iPad, or iPod, and you (or someone you know) has disabled these apps from running on your device.

Let’s Get Back Your Missing Apps

Here’s how to fix it: Go to Settings -> Screen Time -> Content & Privacy Restrictions. Next, tap Allowed Apps. Make sure the switches next to Safari, iTunes Store, and Camera are turned on.

check allowed apps on iphone

If you believe you deleted the App Store, go back to Settings -> Screen Time -> Content & Privacy Restrictions. Then, tap iTunes & App Store Purchases. Make sure it says Allow next to Install Apps, Deleting Apps, and In-app Purchases. If one of these options says Don’t Allow, tap on it, then tap Allow.

allow itunes and app store purchases

You can turn off Screen Time entirely if you want to prevent this problem from ever happening again. Open Settings and tap Screen Time -> Turn Off Screen Time.

turn off iphone screen time

If your iPhone is running a iOS 11 or earlier, the process is a little different. Go to Settings -> General -> Restrictions and enter the Restrictions passcode that was entered on your iPhone when you first enabled Restrictions. This may be different from the passcode lock you usually use to unlock your phone.

tap restrictions and restrictions passcode

Unfortunately, if you don’t know this password, the only way to disable the password and reenable the App Store, Safari, iTunes, or Camera is to restore your iPhone back to factory settings using iTunes. Skip down to the next section if you have to restore your iPhone, iPad, or iPod.

Now that we’re looking at the Restrictions menu, tap Disable Restrictions at the top to fix the problem once and for all. As you gaze through the options, you might notice you accidentally had some functionality turned off.

tap on disable restrictions

If you thought you deleted the App Store on an iPhone running iOS 11 or earlier, you probably just had ‘Installing Apps’ turned off. Now that you’re a big boy or girl, you can handle the responsibility of choosing which apps you want to download or what you want to use the camera to take pictures of! I think it’s time to leave the nest.

app store turned off in restrictions

If You Have To Restore Your iPhone, iPad, or iPod

If you can’t remember your Restrictions passcode for the life of you, here are some suggestions to make the restore process go nice and smooth:

  • Back up your iPhone, iPad, or iPod to iCloud, iTunes, or Finder before you restore your phone. That way, just in case something goes wonky, you’re 100% safe and sound.
  • Transfer all your photos and videos to your computer using the USB charger cable that came with your iPhone, iPad, or iPod. To learn more about how to import your photos and videos to your computer, check out Apple’s article called iOS: Importing personal photos and videos from iOS devices to your computer.
  • Double-check that all your contacts, calendars, notes, and other personal information is synchronized on iCloud, Gmail, Exchange, Yahoo, AOL, or any other cloud service. If your personal information is stored on the cloud, it won’t be deleted when you restore your iPhone, and it will be immediately come back to your device when you set up those accounts again. To learn more about syncing contacts, calendars, and other personal information on your iPhone, iPad, or iPod, check out my article, Why Are Some Of My Contacts Missing From My iPhone, iPad, or iPod? Here’s The Real Fix!

Putting Humpty-Dumpty Back Together Again

When you’re ready to restore your phone, check out Apple’s article, “Use iTunes to restore your iOS device to factory settings” for step by step instructions. After the restore has finished, you can restore from a backup that was created before the restrictions were accidentally put in place or set your device up as a new iPhone, iPad, or iPod.

Setting your iPhone, iPad, or iPod up again is relatively easy, and I’m here to help if you have questions. If you’ve chosen to set your phone up again from scratch, head to Settings -> Mail -> Accounts and add your email accounts. You’ll be able to synchronize your contacts, calendars, and other personal information from iCloud or whichever account you use.

accounts in mail settings

Transfer the photos and videos you imported to your computer back to your iPhone, iPad, or iPod using iTunes or Finder. Lastly, re-download your apps from the App Store. Remember that once you buy something from the App Store, iTunes Store, or iBooks, it’s linked forever to your Apple ID, so you never have to re-buy anything.

Your Apps Are Back!

I wrote this post after being inspired by an email I received from Mara K., who reached out for help after her husband had been on the phone with AT&T and visited their local Apple Store. My heart goes out to those of you who have spent a lot of time trying to figure out how you possibly could have deleted the App Store, Safari, iTunes, Camera, or disabled any of the other built-in functionality that comes with the iPhone, iPad, or iPod.

About Author

I'm a former Apple employee and the founder of Payette Forward, and I'm here to help you with your iPhone.

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1 year ago

My parents deleted my App Store, I don’t know how to download it. I can’t change restrictions and everything else. What do I do?

1 year ago

guys try to add a widget of app store then delete it, and then app store app will show in your home screen again

Jon Van Ness
1 year ago

I tried your suggestion several times on my SE 2022 to no avail but then went to Settings >General>Reset> Reset Home Layout Screen and that worked for me.

David Tweedy
1 year ago

I’ve tried following your direction to pulling my App Store app symbol back to my Home Screen, to no avail.
I have a 13 pro, iOS 12. Initially organizing my app symbols I touched a delete statement and the dang thing is no where to be found.
many suggestions other than starting all over…yet again.
thank you.

Heather L
1 year ago

Thank you for this !!! After visiting AT&T store and having no clue how to fix or even ever heard of such problem I was able to fix from your steps ! You saved me hours going to Apple store !!

Jim Wally
1 year ago

I googled “App store”. It came up. I then googled “App store app” and got Apple’s app icon with apple symbol in a blue briefcase and installed it. But when I hit the app store app that looks like letter “A” made out of popsicle sticks I only get the app for developers which is not what I want and isn’t accessible to me anyway. If you keep swiping to the left on your phone you will get to “App Library” and it is in there and is usable there.

1 year ago

Can’t even tell if it works cause i dont know my password.

1 year ago

i still haven’t got the App Store back😭

2 years ago

Hi David! I was watching you and David on iTunes. I restored my phone because it kept turning off and on. Anyhoo, lost App Store after latest update. There’s ALWAYS something isn’t there?! Can’t get it back!

2 years ago

App Store isn’t on my iPad!

2 years ago
Reply to  Bob

Nor on mine, it disappeared after last update

1 year ago
Reply to  Bob

Not on mine either! What is it?!

2 years ago

Thanks very much:)

2 years ago

I deleted the App Store app from my phone, what do I do?

2 years ago
Reply to  sky


Last edited 2 years ago by Kiera
1 year ago
Reply to  sky

Yeah what?

2 years ago

The App Store can’t be deleted, but it can be disabled. Go to Settings -> Screen Time -> Content and Privacy Restrictions -> iTunes and App Store Purchases. Make sure Installing Apps, Deleting Apps, and In-App Purchases are all set to “Allow”. All my settings are “Allow” but this doesn’t help, I still don’t have the App Store.

2 years ago

My App Store disappeared from my iPad. I have read in Youtube and the only scenario is when you have Don’t Allow selected for all 3 App Store settings, but this doesn’t help. Any idea?

2 years ago
Reply to  Bogomil

Same here 🙁

1 year ago
Reply to  Bogomil

Grrrrr same!

Sonia Leja
2 years ago

Thank you so much for your help ???
You are amazing!!