I Deleted the App Store, Safari, iTunes, or the Camera from my iPhone, iPad, or iPod! (No You Didn’t!)

Has the App Store, Safari, iTunes, or the Camera app gone missing from your iPhone, iPad, or iPod? Good news: You didn’t delete them, because you can’t! In this article, I’m going to tell you how to find out where the App Store, Safari, iTunes, or Camera is hiding on your iPhone, iPad, or iPod and show you exactly how to get them back!

Apple is all about making their devices family friendly and they build in a wonderful array of parental controls so that we can keep kids safe. Unfortunately, when it comes to technology, the parental controls built into our iPhones, iPads, and iPods are sometimes more effective on adults than kids. If we or someone we know accidentally enables these restrictions, it’s frustrating. If we forget the passcode we set, it’s even more frustrating. And that’s where I come in.

If you haven’t figured it out yet, here’s why the App Store, Safari, iTunes, Camera, or any other functionality that should be on your iPhone has gone missing:

Restrictions (Apple’s Parental Controls) have been enabled on your iPhone, iPad, or iPod, and you (or someone you know) has disabled these apps from running on your device.

Let’s Get Back Your Missing Apps

Here’s how to fix it: Go to Settings -> Screen Time -> Content & Privacy Restrictions. Next, tap Allowed Apps. Make sure the switches next to Safari, iTunes Store, and Camera are turned on.

check allowed apps on iphone

If you believe you deleted the App Store, go back to Settings -> Screen Time -> Content & Privacy Restrictions. Then, tap iTunes & App Store Purchases. Make sure it says Allow next to Install Apps, Deleting Apps, and In-app Purchases. If one of these options says Don’t Allow, tap on it, then tap Allow.

allow itunes and app store purchases

You can turn off Screen Time entirely if you want to prevent this problem from ever happening again. Open Settings and tap Screen Time -> Turn Off Screen Time.

turn off iphone screen time

If your iPhone is running a iOS 11 or earlier, the process is a little different. Go to Settings -> General -> Restrictions and enter the Restrictions passcode that was entered on your iPhone when you first enabled Restrictions. This may be different from the passcode lock you usually use to unlock your phone.

tap restrictions and restrictions passcode

Unfortunately, if you don’t know this password, the only way to disable the password and reenable the App Store, Safari, iTunes, or Camera is to restore your iPhone back to factory settings using iTunes. Skip down to the next section if you have to restore your iPhone, iPad, or iPod.

Now that we’re looking at the Restrictions menu, tap Disable Restrictions at the top to fix the problem once and for all. As you gaze through the options, you might notice you accidentally had some functionality turned off.

tap on disable restrictions

If you thought you deleted the App Store on an iPhone running iOS 11 or earlier, you probably just had ‘Installing Apps’ turned off. Now that you’re a big boy or girl, you can handle the responsibility of choosing which apps you want to download or what you want to use the camera to take pictures of! I think it’s time to leave the nest.

app store turned off in restrictions

If You Have To Restore Your iPhone, iPad, or iPod

If you can’t remember your Restrictions passcode for the life of you, here are some suggestions to make the restore process go nice and smooth:

  • Back up your iPhone, iPad, or iPod to iCloud, iTunes, or Finder before you restore your phone. That way, just in case something goes wonky, you’re 100% safe and sound.
  • Transfer all your photos and videos to your computer using the USB charger cable that came with your iPhone, iPad, or iPod. To learn more about how to import your photos and videos to your computer, check out Apple’s article called iOS: Importing personal photos and videos from iOS devices to your computer.
  • Double-check that all your contacts, calendars, notes, and other personal information is synchronized on iCloud, Gmail, Exchange, Yahoo, AOL, or any other cloud service. If your personal information is stored on the cloud, it won’t be deleted when you restore your iPhone, and it will be immediately come back to your device when you set up those accounts again. To learn more about syncing contacts, calendars, and other personal information on your iPhone, iPad, or iPod, check out my article, Why Are Some Of My Contacts Missing From My iPhone, iPad, or iPod? Here’s The Real Fix!

Putting Humpty-Dumpty Back Together Again

When you’re ready to restore your phone, check out Apple’s article, “Use iTunes to restore your iOS device to factory settings” for step by step instructions. After the restore has finished, you can restore from a backup that was created before the restrictions were accidentally put in place or set your device up as a new iPhone, iPad, or iPod.

Setting your iPhone, iPad, or iPod up again is relatively easy, and I’m here to help if you have questions. If you’ve chosen to set your phone up again from scratch, head to Settings -> Mail -> Accounts and add your email accounts. You’ll be able to synchronize your contacts, calendars, and other personal information from iCloud or whichever account you use.

accounts in mail settings

Transfer the photos and videos you imported to your computer back to your iPhone, iPad, or iPod using iTunes or Finder. Lastly, re-download your apps from the App Store. Remember that once you buy something from the App Store, iTunes Store, or iBooks, it’s linked forever to your Apple ID, so you never have to re-buy anything.

Your Apps Are Back!

I wrote this post after being inspired by an email I received from Mara K., who reached out for help after her husband had been on the phone with AT&T and visited their local Apple Store. My heart goes out to those of you who have spent a lot of time trying to figure out how you possibly could have deleted the App Store, Safari, iTunes, Camera, or disabled any of the other built-in functionality that comes with the iPhone, iPad, or iPod.

About Author

I'm a former Apple employee and the founder of Payette Forward, and I'm here to help you with your iPhone.

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2 years ago

I can not find Content & Privacy restrictions in my settings. My iPhone is an iPhone 12, maybe they don’t have it on this model? I read through everything and even searched it in the Settings search bar. My App Store has been accidentally deleted by my parents and it’s caused some issues with my phone I’m having trouble getting it back.

Colin Boyd
2 years ago
Reply to  Lauren

Hi Lauren! Do you know which iOS you’re currently running. Some earlier versions of iOS have slightly different names for settings. You can check for an iOS update by going to Settings -> General -> Software Update. Hope this helps!

2 years ago

Help i asked Siri to open App Store but I didn’t have it downloaded

Colin Boyd
2 years ago
Reply to  Chris

The App Store can’t be deleted, but it can be disabled. Go to Settings -> Screen Time -> Content and Privacy Restrictions -> iTunes and App Store Purchases. Make sure Installing Apps, Deleting Apps, and In-app Purchases are all set to “Allow”.

1 year ago
Reply to  Colin Boyd

Did that … didn’t work!

3 years ago

Thank you!!!!!!

3 years ago

thank you so much! for this help i got it !!!

3 years ago

Can you please help me? I’m trying to get the App Store since I haven’t had it for 3 years 🙁 I cant download anything,I tried doing your method but it asked me for my screen time passcode and I don’t even use it,so can you please help me figure the password out? It would mean the world to me,I would be the happiest person if I get the App Store 🙁 Thank you.

Liam Shotwell
3 years ago
Reply to  Aira

Go to Settings -> Screen Time -> Change Screen Time Passcode -> Forgot Passcode -> then enter your Apple ID when it asks. That should get you started on getting a new passcode set up!

3 years ago

Well I tried this but it said I have to enter the screen time passcode.

3 years ago

i got a iPad from school they deleted the App Store.how can I download it or get it back

3 years ago

I did all the steps listed above to try and restore my App Store app – looked through all the restrictions and screen time settings, etc. Completed them. But my App Store app didn’t come back to my homescreen on my iphone X. Anything else that I can do here?

3 years ago

I found out how to get it back but I cant delete it because I some how acdavated relay smart agent and I cant git rid of it so can you help me

3 years ago


3 years ago

have tried all of the above and I still do not have the app store – safari has returned – ipad gen 5 – current software version 13.5.1 – had this happen before and I think we had to reset the ipad – have to say we have a lot of hassels managing these devices for the kids

3 years ago

Thank you so much! Last night I tried out Downtime on my 6, this morning I thought it was super weird that I couldn’t delete apps. Then I tried opening the App Store, but I realized it wasn’t there! I even asked Siri to open it, she said she couldn’t. So I googled it and I got this web result. Suuuper helpful! I can now delete my old apps and download new ones! Thank you soooo much!

3 years ago

Thank you so much!

3 years ago

in ios 15 can you make pretal controls unavlible for good

3 years ago
Reply to  SonicGamerYt

Sorry but you can’t

3 years ago

Thank you so much! I knew there wasn’t a way to actually delete it but we could not find the App Store to save our lives! I remember putting on the install app restrictions without realizing there’s no access to the Store whatsoever afterwards.

3 years ago

Thank you so much, really Appreciate!

Lucas Huang
3 years ago


Louie Kazooie
4 years ago

I can’t do any of that though

Stephanie Peck
4 years ago

Thank you!!!

John Brittain III
4 years ago

I thought I deleted the safari app yearsss ago, and I’ve looked for ways to get it back ever since, and gave up trying multiple times. Today I found another roadblock that I needed Safari for again, and did a search for how to get it back. Keep in mind I prolly did this search about 100 times and 3 phones later over the years, and I finally found your solution to bring it back! Thanks for the post.

3 years ago

If you didn’t have safari, how did you look up how to get it bacj?

Liam Shotwell
3 years ago
Reply to  Person

It’s possible they used Chrome, but I’m pretty sure Chrome on iOS relies on Safari. Another reason why you didn’t actually delete Safari lol

Susan Mahnel
4 years ago

THANK YOU! So much!!

Kristina Bosnar
5 years ago

Did everything you said but didnt work
Still no App Store

3 years ago


Ruby Malk
5 years ago

This is amazing, it came so fast

Craig Lees
5 years ago

Im running IOS 12:12.none of the instructions you gave have restored the App Store app.

Chris Johnson
5 years ago

Thank you this is very good stopped a tantrum

Tiffany Richey
5 years ago

Still not working

Barry Anderson
5 years ago

app store still missing after screen time turned off. None of the intermediate steps worked either. Itunes Store had also vanished but that was restored so that tells me, I think, that the missing app store app is linked somehow to the screen time option. But since turning it off doesn’t seem to help, I’m out of answers.

Jay Lee
5 years ago

I still cant find my App Store. I dont have restrictions on my iPad either which is one of the steps…..help me!

Lisa Unwin Parks
5 years ago

Thank you I have tried for months nothing worked till I came across you tonite, worked in seconds! Im so grateful to you

TasHey Gungue Peljor
5 years ago

It is nice information, however how could we restore the hidden apps if I cant find the restriction in settings. I went through the step as it was shown above, but I cant find restriction in general setting. Need help! Yhanks

Linda Regan
5 years ago

I dont find Restrictions under General in Settings. Now what?

Valerie Moses
5 years ago

I’ve tried to restore the app store app but I no longer have the “Restrictions” option showing up on my phone. I’ve looked in every folder and still nothing. I remember turning on the restrictions to see what it would do, but after upgrading to IOS12, that option is gone. Can anyone help??!!??

Roslyn Pittsford
5 years ago

Thanks so much!

Christina Smith
5 years ago

Yeah so if I havent got a pc? My daughters phone erased even so store. Im not dumb the restrictions were my first check. No safari cant even search them in siri

Joann Williams
5 years ago

This was VERY helpful thank you so much

Carl Lindquist
5 years ago

Bless you!!!!!
Getting Apple App back up easy following your instructions. I had turned off installing apps because I didnt want some app installing another app.

Alicia Fennell
5 years ago

I went through steps and still not allowing me to switch in these options. App Store and iTunes purchases. I had an app called kidlock that my son played around with but I deleted it and now Im worried that app may have messed with my phone…

Marga Latayan
5 years ago

Its still not working now

Sherry Shearouse
5 years ago

Thanks for the simple fix. I was making such a big deal out of what you taught me was so easy to fix. You saved me from an emotional breakdown!

Jeffrey Field
5 years ago

My daughter has an iphone 4 and about year ago she forgot her passcode to get in. After so many tries it disabled the phone and has been this way ever since. I tried so many different ways to restore it and nothing has worked. Then she got an iphone 5s and last week she went to plug it in and after charging it was stuck on a white screen with a black apple logo in the middle of it. Again I looked it up on computer and nothing worked. Can I get these phone working again, she is getting… Read more »

Shirley A. Kataisto
5 years ago

I have an Ipod and I tried to reset to factory setting and I did something terribly wrong and now all I get on the ipod is an itunes app, which does nothing and a picture of a usb plug with the cord. The itune app does nothing when I click on it. Have I lost everything?

Leo Figueiro
5 years ago

100000/10 website

Myriam Paul-Hus
5 years ago

Thankyou sooooo much!

Michelle Patterson Oliveira
5 years ago

No luck

Suzanne Chan
5 years ago

thank you! thank you!

Charlene L. Amsden
6 years ago

Thank you! Ironically, it was a small child who disabled my apps. She likes the pretty green slider buttons.

Robin Larson
6 years ago

Wow. Much apprecitation! I was afraid I would have to resotre the Ipad. Thank you so much.

Tracy Boshears
6 years ago

Oh my gosh, YOU ARE WONDERFUL! Thank you.

2 years ago
Reply to  Tracy Boshears

Ok thanks.

Heather Lall
6 years ago

Thank you

2 years ago
Reply to  Heather Lall

Yooooo thanks!

Sania Khera
6 years ago

God Bless you!