I Deleted the App Store, Safari, iTunes, or the Camera from my iPhone, iPad, or iPod! (No You Didn’t!)

Has the App Store, Safari, iTunes, or the Camera app gone missing from your iPhone, iPad, or iPod? Good news: You didn’t delete them, because you can’t! In this article, I’m going to tell you how to find out where the App Store, Safari, iTunes, or Camera is hiding on your iPhone, iPad, or iPod and show you exactly how to get them back!

Apple is all about making their devices family friendly and they build in a wonderful array of parental controls so that we can keep kids safe. Unfortunately, when it comes to technology, the parental controls built into our iPhones, iPads, and iPods are sometimes more effective on adults than kids. If we or someone we know accidentally enables these restrictions, it’s frustrating. If we forget the passcode we set, it’s even more frustrating. And that’s where I come in.

If you haven’t figured it out yet, here’s why the App Store, Safari, iTunes, Camera, or any other functionality that should be on your iPhone has gone missing:

Restrictions (Apple’s Parental Controls) have been enabled on your iPhone, iPad, or iPod, and you (or someone you know) has disabled these apps from running on your device.

Let’s Get Back Your Missing Apps

Here’s how to fix it: Go to Settings -> Screen Time -> Content & Privacy Restrictions. Next, tap Allowed Apps. Make sure the switches next to Safari, iTunes Store, and Camera are turned on.

check allowed apps on iphone

If you believe you deleted the App Store, go back to Settings -> Screen Time -> Content & Privacy Restrictions. Then, tap iTunes & App Store Purchases. Make sure it says Allow next to Install Apps, Deleting Apps, and In-app Purchases. If one of these options says Don’t Allow, tap on it, then tap Allow.

allow itunes and app store purchases

You can turn off Screen Time entirely if you want to prevent this problem from ever happening again. Open Settings and tap Screen Time -> Turn Off Screen Time.

turn off iphone screen time

If your iPhone is running a iOS 11 or earlier, the process is a little different. Go to Settings -> General -> Restrictions and enter the Restrictions passcode that was entered on your iPhone when you first enabled Restrictions. This may be different from the passcode lock you usually use to unlock your phone.

tap restrictions and restrictions passcode

Unfortunately, if you don’t know this password, the only way to disable the password and reenable the App Store, Safari, iTunes, or Camera is to restore your iPhone back to factory settings using iTunes. Skip down to the next section if you have to restore your iPhone, iPad, or iPod.

Now that we’re looking at the Restrictions menu, tap Disable Restrictions at the top to fix the problem once and for all. As you gaze through the options, you might notice you accidentally had some functionality turned off.

tap on disable restrictions

If you thought you deleted the App Store on an iPhone running iOS 11 or earlier, you probably just had ‘Installing Apps’ turned off. Now that you’re a big boy or girl, you can handle the responsibility of choosing which apps you want to download or what you want to use the camera to take pictures of! I think it’s time to leave the nest.

app store turned off in restrictions

If You Have To Restore Your iPhone, iPad, or iPod

If you can’t remember your Restrictions passcode for the life of you, here are some suggestions to make the restore process go nice and smooth:

  • Back up your iPhone, iPad, or iPod to iCloud, iTunes, or Finder before you restore your phone. That way, just in case something goes wonky, you’re 100% safe and sound.
  • Transfer all your photos and videos to your computer using the USB charger cable that came with your iPhone, iPad, or iPod. To learn more about how to import your photos and videos to your computer, check out Apple’s article called iOS: Importing personal photos and videos from iOS devices to your computer.
  • Double-check that all your contacts, calendars, notes, and other personal information is synchronized on iCloud, Gmail, Exchange, Yahoo, AOL, or any other cloud service. If your personal information is stored on the cloud, it won’t be deleted when you restore your iPhone, and it will be immediately come back to your device when you set up those accounts again. To learn more about syncing contacts, calendars, and other personal information on your iPhone, iPad, or iPod, check out my article, Why Are Some Of My Contacts Missing From My iPhone, iPad, or iPod? Here’s The Real Fix!

Putting Humpty-Dumpty Back Together Again

When you’re ready to restore your phone, check out Apple’s article, “Use iTunes to restore your iOS device to factory settings” for step by step instructions. After the restore has finished, you can restore from a backup that was created before the restrictions were accidentally put in place or set your device up as a new iPhone, iPad, or iPod.

Setting your iPhone, iPad, or iPod up again is relatively easy, and I’m here to help if you have questions. If you’ve chosen to set your phone up again from scratch, head to Settings -> Mail -> Accounts and add your email accounts. You’ll be able to synchronize your contacts, calendars, and other personal information from iCloud or whichever account you use.

accounts in mail settings

Transfer the photos and videos you imported to your computer back to your iPhone, iPad, or iPod using iTunes or Finder. Lastly, re-download your apps from the App Store. Remember that once you buy something from the App Store, iTunes Store, or iBooks, it’s linked forever to your Apple ID, so you never have to re-buy anything.

Your Apps Are Back!

I wrote this post after being inspired by an email I received from Mara K., who reached out for help after her husband had been on the phone with AT&T and visited their local Apple Store. My heart goes out to those of you who have spent a lot of time trying to figure out how you possibly could have deleted the App Store, Safari, iTunes, Camera, or disabled any of the other built-in functionality that comes with the iPhone, iPad, or iPod.

About Author

I'm a former Apple employee and the founder of Payette Forward, and I'm here to help you with your iPhone.

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Max Koch III
6 years ago

go to app store download “apple music” duh
reset wtf?

Jackqueline Hargreaves
6 years ago

Bless, bless you

Sue Turahui
6 years ago

Thank you so much. Deleted my App Store and couldn’t download. A lesson well learnt don’t do things you don’t know what your doing.

Shobhana Jayaraman
6 years ago

Hi David!
My phone doesnt allow update of any apps including free game apps and even gmail amazon Netflix etc… what could have happened and how to fix it?

Sarah-Jane Lewis
6 years ago

Thanks – a lifesaver.

Adriane Khayam
6 years ago

I thought my iPhone is broken or something but thanks!

Amelia Lori
6 years ago


Jebidiah Kerman
6 years ago


Chanel Weathers
6 years ago

YESSSS so much help

Cindy Andrews
6 years ago

Need to restore my iPad because I cant remember the passcode for restrictions but it says I need to update iTunes to do it and I cant do that because of the restrictions please help ?

David Mortimer
6 years ago

Thank you sooooo so much! Just spent an hour searching Settings to no avail. Completely forgot about Restrictions. David P, you are an absolute legend!

Ivan Aruo
6 years ago

Wow I finally have my AppStore back
Thank you for that wonderful article
Really hapi

Gail Tatum
6 years ago

Awesome! Thank you for this!

Stephanie Skeggs
6 years ago

Thanks David!

Kristin Reinhardt
6 years ago

Awesome! Couldnt figure out why I lost my App Store & how to get it back! You were 1st one I looked up and you made it so easy! THANK YOU!

Carrie Turney
6 years ago

Great advice! I was able to reset home screen and get SAFARI back!

Tiffany Blayzak Petrie
6 years ago

OMG!!! Thank you!! This was making me crazy!! So relieved to have this fixed!

Katherine Pollara
7 years ago

Amen! That was it! Thank you.

Helen Cunningham
7 years ago

Mine is NOT restrictions. Restrictions are off. So … ????

Jesse Adams
7 years ago

Thank you for this article. Installed iOS beta 11 and was not able to locate safari.

Siouxsie Newman
7 years ago

I haven’t enabled restrictions so how do I restore the app any help greatly appreciated

Yolanda Dlr Garcia
7 years ago

Thanks! been trying to figure this out for days. This was so simple.

Krisztina Turi
7 years ago

Oh thanks! I was affraid that my baby girl deleted it somehow (as she has already purchased in app and deleted some icons and she is only 11 months old )

Tanya Coulter
7 years ago

Awesome! Thank you.. we have been trying to sort this for 2 days, even Telstra shop couldn’t help.. thank you…

Anouk Thirion
7 years ago

What if you have a password on restrictions you forgot?

Eleanor Meyer
7 years ago

Excellent! question answered

Christine Sullivan Brown
7 years ago

Ty for advice my daughter took it upon herself to fingerprint my phone n lock it

LuAnn Maestri Leidig
7 years ago

i lost my notes app how can i get it back

John Irwin
7 years ago

NOt helpful, Actually installed safekids by kaspersky, it created a profile under general settings and then had to remove the Profile, this was hidding age appropriate icons,

Mary Turner
7 years ago

Why can you just ask what kind of phone u have. Ask what happen. Add 2&2. Just tell how get back on the phone.

Erika Fax
7 years ago

Thanks, solved it in a jiff!!

Judy Morgan Lins
7 years ago

Thank you so much i had misplaced my books app and couldn’t find it. I followed your directions and it reappeared.

Tevan Romero
7 years ago

My app was actually accidently deleted through ifile, is there any way to reinstall?

Geri Galazzo Romano
7 years ago

thank you it worked for me 🙂

Ojei Princewill Ndubuisi
7 years ago

Wow thanks

Paulette Choiniere Beurrier
7 years ago

Yeah! Thanks!

John Rhyl L. Sialmo III
7 years ago

THANKS A LOT! Though I luckily guessed the passcode set up by someone, this article widened my technical knowledge in troubleshooting.

Jackie Flores
7 years ago

mine still isnt working

Gillie Bray
7 years ago

Bless you! Lost app store and been looking for solutions all day. Yours took about 30 seconds. Thanks!

Eshaan Patil
8 years ago

Thank you so much! Worked just as you explained! Some people said you need a factory reset ?

Carmen Greeson
8 years ago

My parents deleted instagram off my phone and there are restrictions how can reinstall the app??

9 years ago

if my restrictions code were enabled and yet i dont know the restrictions code, how do i fix this?

9 years ago

If you get a new iPhone but use the same sim do you need to redownload apps?

Mazzy XD
9 years ago

Ok when I whent to settings general then restrictions it wouldn’t let me turn on the App Store what do I do ?

9 years ago
Frank Maresca
9 years ago

someone please help me im trying to make an appstore deb file for my ipad 2 ios 7.0.4 somehow i deleted the appstore file in applications and now i dont have the app store app on my ipad..i went to the trash in ifile and its not in there.. so what i did was my brother has the same ipad and version so i took all the app store files i need from his device but when i put the files into my device the app just crashes i read somewhere that i need to make a debian file and… Read more »

Sharon Yeti
9 years ago

Thank you..Thank you….(phew)was getting worried.

Jeana Castro
10 years ago

Dude, I screamed like crazy when I got the AppStore back. THANK YOU!!!!

Sifu Kravetz
10 years ago

Hi David,

So, what if restrictions are all off, I’ve done resets both general and the home screen layout, done a search for iTunes- all that turns up is the iTunes Store and mail items that mention itunes. And still no iTunes to be found? Is it possible for an app to hide THIS well? I’m flummoxed. I’m also relatively new to Apple and to iPad, but I’ve many many years’ experience with PCs so I’m not completely clueless. But at this point I have no idea what to do.

Karen Hubert
10 years ago

I just stumbled on this site through Facebook. I wish I could subscribe to weekly or daily emails since this info. Is so very helpful! Thanks so much! I feel relieved….help is out there! ;)))

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