My iPhone Touch Screen Is Not Working! Here’s The Fix.

It’s natural to feel frustrated when your iPhone touch screen is not working. You use your iPhone for everything, from making calls to scrolling through pictures — but don’t let your “touch screen troubles” get you down. In this article, I’ll explains why the touch screen on your iPhone is not working, how to fix the problems that can be fixed at home, and recommend some great repair options, if it comes to that.

There are a lot of reasons why your iPhone touch screen might stop working. Thankfully, there are also a lot of ways to fix those problems.

Why Is My iPhone Touch Screen Not Responding?

The first thing we need to do is figure out why your iPhone touch screen. Usually, the problem is caused when the physical part of your iPhone’s display that processes touch (called the digitizer) stops working correctly or when your iPhone’s software stops “talking” to the hardware the way it should. In other words, it could be a hardware or a software problem, and I’ll help you with both in this article.

Troubleshooting iPhone software problems typically doesn’t cost anything. It’s also easier than prying off your screen with suction cups (please don’t do this). For this reason, we’ll start with the software fixes and move on to fixing the physical problems if you have to.

A note about drops and spills: If you’ve recently dropped your iPhone, odds are a hardware problem is to blame for your touch screen trouble — but not always. Slow apps and problems that come and go are usually caused by software problems.

One last thing to keep in mind is that a screen protector can cause touch screen issue with your iPhone. Try removing your iPhone’s screen protector if you’re having problems with the touch screen.

If your touch screen works sometimes, keep reading. If it doesn’t work at all, skip to the section below called When Your iPhone Doesn’t Respond To Touch At All.

A Quick Word On iPhone Touch Disease

iPhone touch disease refers to a series of problems that primarily affect the iPhone 6 Plus. These problems include a gray, flickering bar at the top of the display and issues with iPhone gestures, such as pinch-to-zoom and Reachability.

There’s some debate over what causes iPhone touch disease. Apple claims it’s a result of “being dropped multiple times on a hard surface and then incurring further stress on the device.” They’re aware of the problem and have a specific repair program if you’re experiencing this issue with your iPhone. iFixIt opened up the iPhone 6 Plus and discovered what they call a “design defect.”

Regardless of what’s really causing the problem, you can take your iPhone into Apple and get it fixed for a $149 service fee.

Software Problems and Your iPhone Touch Screen

A problem with the software that tells your phone how to act can cause your iPhone touch screen to stop working. It may help to reset troublesome software if your iPhone touch screen is not working.

Does your touch screen stop responding when you use a certain app? That app may be to blame. Try uninstalling and reinstalling it. To uninstall an app:

  1. Find the app on your iPhone’s Home screen. The Home screen is what you see below in the screenshot below.
  2. Press and hold on the app icon until a menu appears.
  3. Tap Delete App.
  4. Tap Delete.

delete app on iphone ios 13

If your iPhone touch screen is not working after you’ve reinstalled the app, send a message to the app developer. They may have a fix for the problem or be working on a solution already.

How Do I Send a Message to the App Developer?

  1. Tap to open the App Store.
  2. Tap Search at the bottom of the screen and search for the app.
  3. Tap the app icon to open details about the app.
  4. Scroll to the bottom and tap Developer Website. The developer’s website will load.
  5. Look for a contact form or email address on the developer’s website. It shouldn’t be hard to find it the developer is worth their salt. Remember that good developers appreciate it when you let them know about problems with their apps!

visit developer website iphone app store

Update Your iPhone

It’s rare, but occasionally iPhone software updates can cause touch screen issues. The most recent documented case of this happening was Apple’s iOS 11.3 update. The problem was quickly fixed by a subsequent Apple update.

Open Settings and tap General -> Software Update. Tap Download and Install if an iOS update is available on your iPhone.

update iphone to ios 13

When Your iPhone Doesn’t Respond To Touch At All

Touch screen problems that happen in multiple applications or when you don’t have an app open may be caused by problems with the iPhone’s software. A good first troubleshooting step is to power your iPhone off and back on again, but it’s hard to do that when your touch screen doesn’t work! Instead, we’ll need to do a hard reset. Here’s how:

If your iPhone won’t turn off in the normal way — or if turning your iPhone off and back on again doesn’t solve the problem — try doing a hard reset. To do this, hold the Power and Home Buttons down at the same time. Wait several seconds, until the Apple logo appears on the screen, and then let go.

On an iPhone 7 or 7 Plus, a hard reset is performed by pressing and holding the power button and volume down button together for several seconds until the you see the Apple logo appear on the display.

To hard reset an iPhone 8 or newer model, press and release the volume up button, press and release the volume down button, then press and hold the side button until the screen goes black and the Apple logo appears on the center of the display.

A hard reset abruptly stops all of the background processes on your iPhone and can cause software issues. It usually doesn’t, but it’s a good idea to only do a hard reset when you need to.

My iPhone Touch Screen Still Isn’t Working!

Is your iPhone touch screen still giving you problems? It might be time to try restoring your iPhone to its original settings. Before you do this, be sure to backup your iPhone. You can do this by plugging your iPhone into a computer and running iTunes (PCs and Macs running Mojave 10.14), Finder (Macs running Catalina 10.15), or using iCloud.

I recommend performing a DFU (Default Firmware Update) restore. This type of restore is a bit more thorough than a traditional iPhone restore. To do this, you’ll need your iPhone, a cable to plug it into the computer, and the most recent version of iTunes.

Putting your iPhone into DFU mode can be a little tricky. For a simple step-by-step walkthrough, check out our article that explains exactly how to put your iPhone into DFU mode. When you’re done, come back here.

When Your Touch Screen Hardware Is To Blame

If you’ve dropped your iPhone recently, you may have damaged the screen. A cracked display is one of the most obvious signs of a damaged screen and can cause all sorts of issues with the touch screen.

A drop can also loosen or damage the delicate under-layers of your iPhone touch screen. What you see and put your hands on is just one part of the touch screen. Underneath, there’s an LCD screen that creates the images you see. There’s also something called a digitizer. The digitizer is the part of the iPhone that senses your touch.

The LCD screen and digitizer both connect to your iPhone’s logic board — that’s the computer that makes your iPhone work. Dropping your iPhone can loosen the cords that connect the LCD screen and digitizer to the logic board. That loose connection can make your iPhone touch screen stop working.

The MacGyver Solution

When iPhones get dropped, the tiny cables that connect to your iPhone’s logic board can become dislodged just enough for the touch screen to stop working, even if there’s no physical damage. It’s a longshot, but you may be able to fix your iPhone’s touch screen by pressing down on the part of the display where the cables connect to the logic board. iPhone display connections to logic board

Warning: Be careful! If you press down too hard, you could crack the display — but this may be one of those “nothing left to lose” situations, and it has worked for me before.Press down over iPhone logic board connections

Options for Fixing a Broken iPhone Touch Screen

If your iPhone touch is not working because it’s completely broken, you could order a kit and try to swap out the parts yourself, but I wouldn’t recommend it. If something goes wrong and you’ve replaced any part of your iPhone with a non-Apple part, the Genius Bar won’t even look at your iPhone — you’ll be on the hook for a brand new iPhone at full retail price.

The Genius Bar does a great job with broken displays, but they charge a premium for their service. Make sure to schedule an appointment first if you decide to visit the Apple Store.

If you’d like to save some money, I recommend high-quality third-party repair services like Puls if you’d like to save some money. Puls will come to you and fix your iPhone in as little as 30 minutes with a lifetime warranty, all for less money than Apple.

Once the damaged pieces are replaced, your iPhone touch screen should work like new. If it doesn’t, the software is probably to blame.

Purchasing a new iPhone is another good option. Screen repairs on their own typically aren’t too expensive. However, if multiple components broke when you dropped your iPhone, they’ll all have to be replaced. Your simple screen repair could turn into something much more expensive. Investing that money in a new smartphone might be the more cost-effective solution. Check out the UpPhone phone tool to compare every cell phone and how much they cost on every wireless carrier.

Back In Touch With Your iPhone

Your iPhone touch screen is a complex and fascinating piece of technology. I hope this article has helped you if you iPhone touch screen is not working, and I’d love to know which solution worked for you in the comments section below.

About Author

I'm Valerie Lauer, a writer, editor and tech enthusiast. I believe in channeling my technical support powers for the greater good, creating helpful how-tos and making life with your smartphone easier.

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Anonymous
2 years ago

just did a hard reset. Thx. Worked like a charm. Didnt know there was such a thing

Anonymous
2 years ago

The same thing happened to my phone and I found putting a small bull dog clip at the top of the phone made it work noramlly again! If i remove it, it doesn’t work but this is a quick fix and have had no probems with it!

Anonymous
2 years ago

Putting pressure on the upper right quadrant worked sort of, but had to fiddle with it for a couple of weeks. Then it quit working altogether. So we removed the glass and used a forefinger to press on the black pieces of the main phone body, pressing them down toward the back of the iphone. Success! Glass works as good as new! It is helpful to use the Youtube tutorials on how to remove the glass — we just had to lift up the bottom part (by the home button), which comes off first, then reach up to press on… Read more »

Anonymous
2 years ago

Tried the McGuyver method and now I have vertical lines running down the right side of my screen…any suggestions?

Anonymous
2 years ago

Hi, I dropped my iphone and tried pressing the logic board but it still is not working and is typing random things/opening apps. Help!!

Anonymous
2 years ago

Thanks so much. I was trying to do a hard reset and it wouldn’t work …. I didn’t know that they had changed the hard reset method on the iPhone 7. Magic happened, and everything is fine now. Your article saved me a trip to the Genius Bar.

Anonymous
2 years ago

Had the SAME EXACT problem/issue Charles M below had. Proceeded to do the same exact thing Charles M did (that you suggested) to resolve the matter and wouldn’t you know it…..Problem solved! Thanks a million!!!!!!!

Anonymous
3 years ago

Thank you soooo much, that really helped!!! Dropped my phone recently and it had to have the screen replaced. I have had nothing but problems since the new screen went on. But pressing over the logic board area got it working for me.

Anonymous
3 years ago

Thank you MacGuyer for helping to repair my cell phone’s digitizer, by pressing directly over the logic board connections, and LO!, it worked and saved me a $50 quote at a reputable store in Ocoee, Fl.
You are amazing at your knowlegable and easy to understand explanations for solving challenges in the technological world. It was very much appreciated.

Anonymous
3 years ago

Hard reset solved it for me.. Thanks for the info…

Anonymous
3 years ago

thanks for help

Anonymous
3 years ago

I just read your article. I’ve had several issues with my 4 Mo old iPhone 7 plus. 1st) issue: my phone can be sitting on the table & nobody best it. Then my husband is asking why I’m calling him? We are in the same house. It will just randomly call ppl I’ve call that day. All on its own 2nd) issue: I set up touch screen ID. It is now not responding. It’s been about 2 Mo working. Ty

Anonymous
3 years ago

dropped my phone & screen isn’t cracked but not working. Just wondering if there’s anything other than these steps to do to fix it (because i already tried these steps and it didn’t work) before I go and get it fixed?

Anonymous
3 years ago

I used the MacGyver solution and it worked! You are my new hero, thanks so much!

Anonymous
3 years ago

The problem is, if you’re locked out of your phone and cannot enter the passcode then performing backups is impossible and so you risk massive data loss. 🙁

Anonymous
3 years ago

OMG I cannot THANK YOU enough!!!! I tried your final option of pushing the screen in the location where the cabels connects to the logic board!! Thank you!!

Anonymous
3 years ago

If the touch screen does not function the user cannot backup as stated above because iTunes will ask the user to repond to questions on the iphone …impossible.

Anonymous
3 years ago

Tried to do the DFU restore and it looked like it was working but iTunes is saying I need to respond on my iPhone to continue. Can’t do it since the touch screen isn’t working. Thoughts?

Anonymous
3 years ago

Just pushed on the logic board and it’s working so much better now! Thank you!

Anonymous
3 years ago

thanks for the hard reset tip

Anonymous
3 years ago

Thanks! Worked for iPhone7 which had fallen down a week before.

Anonymous
3 years ago

My touch screen was working at times and not working at others but if I jolted it a little it would work so I thought something was loose. Tried your macgyver solution and it’s working now. Thank you!

Anonymous
3 years ago

please help im in dispare (i dont know how to spell that <<)

Anonymous
3 years ago

umm…. can you help me please? i don’t know what to do anymore. because of my hungry cat, running around to get my attention, she knocked over my iPhone 5 and now when i turn it on, there are weird lights on the screen. i can’t interact with the screen. haha lucky me because right before that “accident” it ran out of battery ._. so basically i charged it up and i can’t unlock it (even with the computer on iTunes) because i have to enter my code. sooo…. I’m stuck and i can’t save all my precious photos (who… Read more »

Anonymous
3 years ago

iphone 5c was dropped then the touch did not work a hard rest was done and nothing screen and digitizer was replaced and still nothing…took phone for repair they said was unfixable….i dont understand…plugged into a computer to itunes and still nothing please help

Anonymous
3 years ago

My iphone touch screen is not working properly if a connect it to charger and works fine if i remove it. I haven’t dropped my phone and it is just 1 month with my new SE. Plz suggesg me what to do.

Anonymous
3 years ago

THANK YOU! THANK YOU! THANK YOU!!! Yours is the first article I found that could actually help me! You saved my sanity this morning!

Anonymous
3 years ago

please badly needed our help. i dont know exactly what had happen to my iphoe 6s that suddenly i cannot access on it. it is freeze only in the screen and if i touch anything like pushing the home buttons its talking. like if i entered my passcode, every number i am going to touch, my phone (like siri) will say it. like i press the home button then it will say “home button” i press for the passcode “it will say my entire passcode” but its not registering. how could i fix it in such this way? i trid… Read more »

Anonymous
3 years ago

Thx – you’re a LIFE saver.

Anonymous
3 years ago

OH MY GOD THANK YOU SO MUCH YOU GUYS SAVED ME!!!! I JUST GOT THE IPHONE 7 AND IT WAS THE LOGIC BOARD. THANKS!

Anonymous
3 years ago

I attended phone call and after that the screen went all black.. tried a lot to switch it on but didn’t work.. Went through your blog, did Hard reset, it worked. Thank you so very much..

Anonymous
3 years ago

Thanks! Seems very thorough advice but if you get prompted to enter the PIN number to unlock your phone before it will speak to itunes, what can you do?

Anonymous
3 years ago

The MCGYVER SOLUTION saved me. Thank you so much for sharing this article!

Anonymous
3 years ago

Dropped my iphone 6 with no visible damage, only frozen screen. McGyver did help!!!
Many thanks to you

Anonymous
3 years ago

Hard reset worked after I dropped it and screen wouldn’t work normally. Thanks so much!

Anonymous
3 years ago

thanks. hard shut down worked! panic over…

Anonymous
3 years ago

you are a genious!! press down on the top right of it and it was fixed!!

Anonymous
3 years ago

I can’t believe it, but the MacGuyver method worked for me! I tried everything else, and just decided to say hell with it. I pushed exactly where it said to push, top right corner, and it instantly worked. But next question: This seems like an extreme fix, do you suggest that I should bring it in to the Apple Store anyway to get checked now?

Anonymous
3 years ago

MY iphone 6 plus connot touch..sometimes okey..sometimes doesnt working at all??i dont know what wrong with my screen..anybody know whats wrong??

Anonymous
3 years ago

mine is STILL not working, i literally just dropped it and my touchscreen isnt working anymore on SPECIFIC places!

Anonymous
3 years ago

my phone is not working it has a disises and the touch screen is not working.

Anonymous
3 years ago

Thank you Thank you. Easy to follow your instructions..Worked like a charm

Anonymous
3 years ago

Dropped my phone, touchscreen didn’t work at all anymore and NOW IT DOES thanks to the McGyver solution-thank you!

Anonymous
3 years ago

Thank you. Helped me re boot after a frozen screen

Anonymous
3 years ago

I had fixed my broken screen of iPhone 6 plus from non apple authorized dealer. after a month or two, I experienced touch screen issues. I did droped few times. with that dealers recommendations, I changed a strong elevated phone cover that protects the screen even after a multiple drops. Now, the phone behaves very wiered. at times, it either does not respond or the screen automatically touches random places and opens apps, calls, clicks photos and does a tons of activities on apps on the page. During this time, my intended touch on the screen does not work at… Read more »

Anonymous
3 years ago

I dropped my Iphone plus and shattered my screen, took it to a dealer who replaced it. I dropped again but didn’t cause any damage but my screen wouln’t respond. I massaged the spot by the logic board and to my surprise that fixed it. You are the bomb!

Anonymous
3 years ago

Thank u so much was about to visit screen repair shop with frozen screen!! Your ‘hard reset’ advice has done the trick a million thank u’s panic over now!! I’m so very grateful

Anonymous
3 years ago

my i-phone 6s plus screen cracked and I replaced it by a “non apple authorized dealer” that’s the term apple customer care said. They told me to go to Best Buy because they are authorized to fix i-phones but i’m sceptical about if that would fix my phone and at $149.00 thats pretty steep. I have been doing the pressing on the phone thing but that usually doesn’t work and i find my fingers hurting just using it that way to open apps or even use my phone. Hopefully today my phone will get back on track after my trip… Read more »

Anonymous
3 years ago

Had frozen screen. Followed your guidance. Hard reset necessary but all working now.
JUST WANTED TO SAY THANKS !!!

My iPhone Won't Turn Off! Here's The Real Fix.
3 years ago

[…] Pro tip: If you see the “slide to power off” wording on your screen, but your screen won’t respond, try some of the tricks from my article about what to do when your iPhone touch screen isn’t working. […]