Snapchat won’t work on your iPhone or iPad and you don’t know what to do. One minute you were sending selfies of your cat to your friends, but now the app won’t work at all! In this article, I’ll explain why Snapchat is not working on your iPhone or iPad and show you how to fix the problem for good!
Before We Begin, Make Sure The App Is Up To Date
Snapchat may not be working on your iPhone or iPad if you haven’t downloaded the most recent app update. Developers are always working to improve the functionality of their apps and they release updates to add new features, fix software bugs, and increase security measures to help protect users.
To check for a Snapchat update, open the App Store and tap on your account icon in the upper right-hand corner of the screen. Scroll down to see a list of apps with available updates. If Snapchat is on the list, tap Update to its right.
Restart Your iPhone Or iPad
When you turn off your device the right way, it allows all of the programs that operate your iPhone or iPad to shut down naturally, which can sometimes fix a minor software bug.
If your iPhone or iPad has Face ID, simultaneously press and hold either volume button and the side button (iPhones) or the Top button (iPad). Release both buttons when slide to power off appears. If your iPhone or iPad doesn’t have Face ID, press and hold the power button until slide to power off appears.
No matter which iPhone or iPad you have, swipe the red and white power icon from left to right to shut down your device. Wait about a minute, then press and hold the side, Top, or power button again until your iPhone or iPad turns on again.
Turn Wi-Fi Off And Back On
Similar to restarting your iPhone or iPad, turning Wi-Fi off and back on again can sometimes fix a minor software issue that may have occurred when you tried connecting your device to a Wi-Fi network.
Open Settings and tap on Wi-Fi. Tap the switch the right of Wi-Fi to turn it off. Wait a few seconds, then tap the switch next to Wi-Fi to turn it on again.
Connect Your iPhone Or iPad To A Different Wi-Fi Network
If Snapchat is not working on your Wi-Fi network, connecting your iPhone or iPad to a different network. Try a friend’s Wi-Fi network, or use the free public Wi-Fi at your local library or coffee shop.
It’s a good idea to try using your iPhone’s cellular data connection to. If Snapchat works when connected to a different Wi-Fi network or Cellular data, there’s probably an issue with your Wi-Fi network, not Snapchat or your iPhone or iPad.
Check out our other article to learn how to troubleshoot issues with your Wi-Fi network.
Check If Snapchat Servers Are Down
If nothing has worked for you so far, you may want to check if Snapchat is not working for other iPhone and iPad users. Sometimes, apps experience major crashes, servers go down, or developers do routine maintenance, all of which may limit your ability to use Snapchat on your iPhone or iPad.
To check if other people are experiencing the same problem, search Google for “is Snapchat down” and check the various user reporting websites for common issues. Snapchat’s Support account on Twitter is also a good place to check for app issues.
Uninstall And Reinstall Snapchat
Deleting and reinstalling an app gives it a completely fresh start. It’s possible a Snapchat file has become corrupted, preventing it from working properly.
To uninstall Snapchat on your iPhone or iPad, press and hold on its app icon until the menu appears. Tap Remove App -> Delete App -> Delete.
To reinstall Snapchat, open the App Store and tap the Search tab at the bottom of the screen. Type “Snapchat” into the search box. Tap the reinstall button to the right of Snapchat. It’ll look like a cloud with an arrow pointing down.
Once Snapchat has reinstalled, open it on your iPhone or iPad and see if it’s working again.
Forget The Wi-Fi Network And Reconnect
When your iPhone or iPad connects to a Wi-Fi network for the first time, it saves data about how how to connect to that particular Wi-Fi network. If part of that connectivity process changed, or if a saved file became corrupted, it may prevent your iPhone or iPad from connecting to the network.
Note: Before forgetting a Wi-Fi network, make sure you’ve written down its password. You’ll have to enter it again when you reconnect to the network!
To forget a Wi-Fi network, begin by opening the Settings app and tapping Wi-Fi. Then, tap the information button (look for the blue i) to the right of the Wi-Fi network you want your iPhone or iPad to forget. Finally, tap Forget This Network, then Forget when you receive the confirmation alert.
To reconnect to the network your iPhone or iPad has just forgotten, tap on it in the list below Choose A Network… and enter the password if applicable.
Reset Network Settings
Resetting the network settings on your iPhone or iPad erases all Wi-Fi, Cellular, VPN, and Bluetooth settings and restore them to factory defaults. It’s often difficult to track down the exact source of any software problem on your iPhone or iPad, so we’re going to delete everything that could be related to the problem.
Note: Before you reset the network settings on your iPhone or iPad, make sure you’ve written down the passwords to your Wi-Fi networks because you’ll have to reenter them after the reset is complete.
To reset network settings, open Settings and tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. Then, enter your passcode and confirm the reset when you see the confirmation alert on the display of your iPhone or iPad. The reset will begin, and your device will reboot once it’s complete.
Selfie Celebration: Snapchat Is Fixed!
You’ve successfully fixed Snapchat on your iPhone or iPad and you can start sending selfies to your friends once again. We hope you’ll share this article on other social media platforms so your friends and family can know what to do when Snapchat is not working!