My iPhone Won’t Connect To Wi-Fi. Here’s The Fix!

Your iPhone won’t connect to Wi-Fi and you don’t know why. Maybe your computer connects, maybe your friend’s iPhone connects, or maybe no devices will connect at all. Maybe your iPhone connects to every Wi-Fi network except for one, or maybe it doesn’t connect to any networks at all.

There are a lot of maybes when it comes to diagnosing and solving this problem, but I’ll help you get to the bottom of it. In this article, I’ll explain why your iPhone won’t connect to Wi-Fi and help you fix the problem, whether it’s with your iPhone or your wireless router.

Meanwhile, At The Genius Bar…

iPhone Connected To Wi-FiA customer comes in and says their iPhone won’t connect to Wi-Fi. The technician asks the customer to connect to Wi-Fi inside the store, and most of the time, it works. That’s the first step in diagnosing this issue, and the first question you should ask yourself:

“Will my iPhone connect to any Wi-Fi networks, or is it just one network my iPhone won’t connect to?”

If you don’t have another Wi-Fi network to use to test your iPhone, go to Starbucks, your local library, or your friend’s house and try to connect to their Wi-Fi. If your iPhone connects, it’s not a hardware problem – there’s a problem between your iPhone and your wireless router at home.

Note: If your iPhone doesn’t connect to any wireless networks, skip to the section of this article called Delete All The Wi-Fi Networks Stored On Your iPhone. If that doesn’t work, skip to to the section called Diagnosing Hardware Issues. Check out my other article if Wi-Fi is grayed out in Settings!

The Simplest Fix

If you haven’t already, try powering off your iPhone and Wi-Fi router, and turning them back on.

  1. On your iPhone, press and hold the power button until slide to power off appears. Slide across the screen with your finger and wait for your iPhone to power off. It can take 15 seconds or more for your iPhone to power off. Next, hold the power button until you see the Apple logo appears on the screen.
  2. We’ll use a very technical trick to turn your Wi-Fi router off and back on: Pull the power cord out of the wall and plug it back in.

After your router reboots, try reconnecting your iPhone to Wi-Fi. If it works, there was a problem with your wireless router’s built-in software (sometimes called firmware). Few people understand how Wi-Fi networks actually work. All Wi-Fi routers use essentially the same hardware to create wireless networks, but the software built into Wi-Fi routers varies greatly from model to model. 

Just like on your iPhone and your computer, the software built into your wireless router can crash. The router may still broadcast the Wi-Fi network, but the built-in software doesn’t respond when a device tries to connect. If resetting your wireless router fixes the problem, you may wish to check the manufacturer’s website to see if a software (or firmware) update is available for your router. Software updates can prevent the problem from coming back.

When Your iPhone Connects To All Wi-Fi Networks, Except For One

This scenario makes it very difficult to diagnose the problem, especially in an Apple Store. Usually, the customer can’t reproduce the issue because it only happens at home. The best a technician can do is offer some generic advice, reset some settings, and wish the customer best of luck. I hope this article will be more helpful than that, because unlike a Genius, you can take it home with you.

Before we dive deeper, I find it helpful to restate the problem: Your iPhone won’t connect to Wi-Fi because there is a problem with your iPhone or your wireless router. Problems with iPhones are easier to diagnose, so we’ll start there.

Problems With iPhones And Wi-Fi Networks

iPhones remember all the Wi-Fi networks they’ve ever connected to, along with the password for each network. When we come home from work, our iPhones automatically reconnect to our Wi-Fi at home and enter the password. At least they’re supposed to.

One of the major benefits of the iPhone, and the thing that geeks are always complaining about, is that it’s simple, and therefore limited in terms of a user’s ability to “go under the hood” to diagnose an issue. Unlike your Mac or PC, your iPhone can’t display the list of Wi-Fi networks it’s saved over the years. You can “forget” a Wi-Fi network, but only if you’re already connected to it.

Toggle Wi-Fi Off And Back On

One quick step when your iPhone is not connecting to Wi-Fi is quickly turning Wi-Fi off and back on. Think of it like turning your iPhone off and back on — it gives your iPhone a fresh start and second chance to make a clean connection to Wi-Fi.

Open the Settings app and tap on Wi-Fi. Then, tap the switch next to Wi-Fi at the top of the menu. Wait a few seconds, then toggle W-Fi back on!

toggle wi-fi off and back on iphone

Delete All The Wi-Fi Networks Stored On Your iPhone

Next, try completely resetting your iPhone’s database of Wi-Fi networks. This fixes the issue a lot of the time, and all but eliminates the possibility that a software issue on your iPhone is causing the problem. Go to Settings -> General -> Reset and choose Reset Network Settings.

how to reset iPhone network settings

You’ll have to reconnect to all your Wi-Fi networks and enter their passwords again, so make sure you know the important ones before you begin. Try reconnecting to your wireless router after your iPhone reboots. If it still won’t connect, it’s time to take a look at your wireless router. I’ll show you how to fix it on the next page of this article.

Pages ( 1 of 2 ): 1 2Next »

About Author

I'm a former Apple employee and the founder of Payette Forward, and I'm here to help you with your iPhone.

Notify of
Inline Feedbacks
View all comments
4 days ago

hello i have tried reseting the network settings but it has not worked what should i try next

5 days ago

Hi David,
i am unable to connect my iPhone from wifi since 2-days,  I tried “setting the wireless security type to WPA2 Personal using AES encryption, not TKIP or TKIP / AES.
I tried via to reset all networks
But not able to connect

Could you pleas help on this

6 days ago

I had to delete my VPN (Nord) and it worked! Not happy about that but will try to reinstall it and see whether all ok.

9 days ago

This article just saved me from buying a new phone. Thank you!

Diane Joane
10 days ago

my iPad is connected to the WiFi but the WiFi works fine for other devices. I think the problem is my iPad itself and not the WiFi. It says it’s connected but doesn’t work properly (When I go on Instagram, my feed won’t refresh and when I try to send messages some send and some don’t, even though I’m supposed to have a good connection like my other devices do), but works properly for my phone. I’ve had my iPad for 3 years now and the front camera has already broken so I don’t know if this is a glitch… Read more »

14 days ago

Thanks for the article. My Iphone 6 couldn’t connect but all the other devices worked. I first tried all the other settings on the phone, deleted the VPN. Nothing worked.

So I tried “setting the wireless security type to WPA2 Personal using AES encryption, not TKIP or TKIP / AES. ” in the router. This time it connected!

Charles Henson
15 days ago

Hey I updated my iphone 6 few weeks ago and now it’s won’t connect to wifi. Then it will give me option to skip and when it goes to home screen, not even 2 seconds it will go straight back like when you buy it new.. white screen with HELLO.. then next screen
UPDATED COMPLETED… next screen.. again CHOOSE WIFI NETWORK… When I enter password it says… NO NETWORK CONNECTION THAT IT’S NOT PROVIDING INTERNET CONNECTION… It continues to do same thing on every wifi… Do you have any idea to fix. Thank ya

Charles henson
3 days ago
Reply to  Charles Henson

Hey can anybody help me?¿

Charles henson
3 days ago
Reply to  Charles Henson

I can’t even get past first white screen to even reset network settings …does anybody have a solution?

15 days ago

i logged out of my vpn and it came right back

17 days ago

never mind i deleted my VPN and its working now

17 days ago

i have tried every thing to get my iPhone to connect to my WiFi at home my iPod connects to the WiFi so why doesn’t my iPhone connect to it? please help its really annoying 🙁

23 days ago

I had to delete IPvanish app that hides the IP address and it came right back

28 days ago

my iphone 6s plus won’t connect to any wifi, can u help me how to fix this?

Love reading
29 days ago

I also tried resetting my wifi network. After reading the comments I deleted my VPN and that worked! Thanks for the website info. Very helpful.

mohamed meeran
1 month ago

My iphone 6s plus is not connecting to any wify network. first of it is showing password is incorrect. Then next , showing that can not connect to the wify network.

2 months ago

iphone wouldn’t connect while the laptop did. I followed the steps up to and including the router reset. That did it. It worked! Imagine! Thanks!

2 months ago

I deleted the VPN i had and it worked

2 months ago

Hello — my iPhone 10 started having trouble maintaining connection with my home wifi about 6 months ago. It worked fine for at least a year prior to this time. I may be able to connect (sometimes I can’t connect at all), but then connection is so slow, it’s not worth being connected. My husband always uses our home wifi for his iPhone and my MacBook Pro has never had a problem, either. I confirmed that my iPhone connects easily to any other Wifi including friends’ homes and public places. I’ve reset my router and reset my phone’s network settings.… Read more »

1 month ago
Reply to  Vanessa

I have the same problem

2 months ago

My iphone 7 won’t connect to the wifi. like my mac and ipad connect to the wifi, but my phone doesn’t seem to connect. It also shows the icon, but i’m still unable to connect. I’ve tried switching the phone on and off, resetting the network setting, and switching the wifi on and off, and it still won’t connect.

Don Knowlton
1 month ago
Reply to  sanjana

I have the exact same problem with my new iPhone 7 with the latest iOS update. I tried all the recommended steps with no luck as well.

2 months ago

My iPhone 8+ won’t connect to my wifi, but other devices, like my Mac and iPad, have no issue. On my phone there’s just a spool next to my WiFi network’s name.
I’ve tried resetting modem/router, reset network settings on the phone, turned WiFi off and on, turned the phone off and on, and a few other things.

Liam Shotwell
2 months ago
Reply to  Greg

Have you tried resetting your network settings on your iPhone 8+? That might help if your iPhone won’t connect to Wi-Fi. There are instructions in the above article for resetting your network settings. It won’t delete any of your data, but you’ll have to enter in your Wi-Fi password again.

2 months ago
Reply to  Liam Shotwell

I did try resetting the network settings, but it did not solve the issue. My phone can see the network, but when I put in the password it just spools next to the networks name as shown in the picture.

Liam Shotwell
2 months ago
Reply to  Greg

If nothing else in this article was able to help, you should check out this page to learn how to do a DFU restore. If there’s anything software related wrong with your iPhone, a DFU restore will be able to resolve it. I suggest doing the cable method to your computer so you can back up the phone without a Wi-Fi connection. If the DFU restore is completed successfully and you still aren’t able to connect to your Wi-Fi network, there might be something wrong with the antenna. HOWEVER, if your iPhone manages to connect to other Wi-Fi networks, then… Read more »

2 months ago
Reply to  Liam Shotwell

Hi Liam

my iPad is connecting fine to Wifi but Phone stopped few days ago. it shows as
connected in settings but either doesnt show on home screen or shows but doesnt connect to internet…

any thoughts?


Liam Shotwell
2 months ago
Reply to  mark

Sometimes you can be connected but not get any service. Sounds ridiculous, right? It’s usually a problem with authentication, or maybe just a glitch with the router. Try these things, Disconnect from Wi-Fi and try to reconnect (I’m sure you’ve tried this already though.) Turn the iPad off and back on again (the obligatory tech support suggestion :P) Turn your router off and back on again. Might correct any issues you have with the network. Reset your iPad network settings if the previous steps aren’t doing any good. And finally, Try a DFU restore if absolutely nothing else is working.… Read more »

2 months ago

my network keeps appearing then diapering and when i put in my password it always says incorrect and then the network is lost again. it also finds other wifi networks more than it finds my own

2 months ago

Hello I have an iPhone 8+ and it won’t connect to my wifi. All of the other devices in the house are connecting fine without any issue. A couple of weeks ago, I was having the same problem with the same phone. I looked everywhere, did everything that was suggested but still didn’t work. So my father suggested I reset my phone, saying that maybe lack of storage was causing the issue. So, I did, and I lost everything, but it worked. I was able to recover a few stuff through iCloud. Fast forward today, I woke up to my… Read more »

Liam Shotwell
2 months ago
Reply to  Haru

When you did a reset, did you do a DFU restore? That’s the definitive way to fully reset the software on your device, and that might help you get connected.

2 months ago

hi! my iphone and iPad connect to wifi when I’m downstairs where the router is, but when I’m upstairs only my macbook connects to wifi. I can’t connect it on my iPhone and my iPad kinda connects, but actually nothing seems to work or never loads. I used the same router in my other house and the range was okay, I could connect to the wifi on the 2 levels. It wasn’t great or anything, sometimes it would disconnect but it wasn’t a major problem. Now it’s causing a problem and I don’t know what to do. If I’m in… Read more »

Liam Shotwell
2 months ago
Reply to  Jay

I would try just repositioning the router somewhere else. There’s a chance there might be some kind of obstruction you aren’t aware of. A range extender can actually slow your speed down since they repeat data packets. Weird, right? Some of the more expensive ones are better but again, they’re really expensive. Depending on the scenario, it can help in some cases, but in others it might not. You’ll have to try it and find out, but start with moving the router before you go out and spend a ton of money. Getting your Wi-Fi straight from the router will… Read more »

2 months ago

I can connect to
my home wi-fi but I have been in 2 non secure networks in 2 different hospitals and can not connect. My husbands iPhone connects without any problems.
I have reset my networks. Any thoughts

2 months ago

My iPhone 7 is connected to the wifi, but it doesn’t show the icon in the upper left side of the screen and it doesn’t allow me to actually go on the internet. Mobile data also doesn’t work.

2 months ago
Reply to  Maya

I’ve got the same issue (iPhone xs) and I’ve tried everything.. can’t reset my phone to factory settings because I don’t have internet connection though ugh

2 months ago

Thanks! I needed to reset my network settings.

Dinah Sered
3 months ago

I cannot connect to wifi. I reset my network settings. but it didn’t help

3 months ago

my iphone 5s is not getting connected to wifi, i reset the network setting… also i rest the factory setting but can’t connect to the wifi even my apple id is getting logged in, i tried a lot but every time it is showing verification failed…. please help me how to solve out these issues

3 months ago

my iphone is not connecting to my wifi and showing the password is incorrect. and i tried resetting all networks still isnt working

3 months ago

my iPhone connects to wifi but won’t use the wifi connected to it only use my data

Liam Shotwell
3 months ago
Reply to  David

If your iPhone is connecting to Wi-Fi but only seems to be using your mobile data, try turning your Cellular Data off. Go to the Settings app, tap cellular, then make sure that the switch next to Cellular Data is turned Off.

If you do this while connected to Wi-Fi and you aren’t able to use your Internet connection at all, there might be something wrong with your Wi-Fi settings or your Wi-Fi antenna. Check your Wi-Fi settings and if you can’t resolve the problem there, you might need to get your phone serviced.

Good luck to you!

Susan Kent
4 months ago

Hi, I have an old iPhone 6. My current iPhone (X), my iPad and laptop all connect to my WiFi. A few days ago the IPhone 6 just stopped connecting to the WiFi. It doesn’t show ANY available networks. Everything else seems to be working.

Zoom App Not Working On iPhone? Here's The Fix (For iPads Too)!
5 months ago

[…] Check out our other article for more Wi-Fi troubleshooting steps! […]

pawan perera
6 months ago

my iphone is not connecting to my wifi and showing the password is incorrect. and i tried resetting all networks still isnt working

Sumayyah Jugreet
3 months ago
Reply to  pawan perera

Have you been able to solve this problem ? I am having the same problem can you please help ?

veronica s.
3 months ago

Me too. It’s really annoying that my iPhone 6s+ is the only device not being able to connect. I’ve restored both my iPhone and Wifi to factory default. Also did update it through iTunes to the latest version. 13.5.1. I had my fingers crossed, but still to no avail, it says “Incorrect Password” help

3 months ago
Reply to  veronica s.

I have an iPhone 6S and been having the same problem. Did everything and displays “Incorrect Password” seeing loads of people having the same problem.

2 months ago
Reply to  veronica s.

hello have you solve this already ?

2 months ago
Reply to  valerie

me too iphone 6 I cant connect at home, but can elsewhere. also when trying to get my mac or housemate’s phone to send me the doesn’t work either. im using the right password, but on my phone it says incorrect. been a month or two

2 months ago
Reply to  masiero

This is happening to me too! (iPhone 5) Can we please get a fix?

james doyle
6 months ago

Thanks for your help on the Iphone/wifi problem. Can you help me please with my MacBook Air. I updated OS to Catalina, now Microsoft requires a subscription to use Excel and WORD. How can I get around that. Originally MSOffice came free with the original OS. Thanks.